Shea Homes-Trilogy Reviews

very pleased with home; wonderful floorplan

Due to supply issues, we were only given one week notice to close. We were ready. That is one thing I would recommend is to have all your paperwork to mortgage company if you are financing, as soon as possible and don’t wait till last minute. Closing went very quickly and efficiently. The mortgage company always wants some type of paperwork last minute. Sometimes it’s duplicates of paperwork we already gave them. That’s pretty normal. Shea Mortgage was very good and would use again if ever needed.

I have been so impressed with Shea homes in our buying experience at Trilogy at the Polo Club. Quality has been excellent Their customer service has been exceptional. Very responsive.

Roy and Mike have been terrific in the building process. Colleen was fantastic to work with through the sales process. Denise is the design studio made our selection of upgrades easier than expected. Katie the sales manager was always available if needed. The finished product has met our expectations. There were a number of small issues that Mike in warranty has taken care of. They handled supply chain issues the best they could and eventually all appliances arrived.

Builder does goes the extra mile to create an excellent home. It's the hidden features that go unnoticed that make the difference between this builder and it's competitors.

Very good bang for the buck. Not perfect but they try really hard to get things right. Our home is beautifully designed and built to a high standard. We could not be happier.

The overall process great.I did the designing of the interior along with the color scheme via zoom and the rest is history.A beautiful end product.

The respect the patients the kindness and the importance of putting you first at signing very impressive

Despite the challenges of 2021 due to Covid and supply chain shortages/delays, Shea kept our move in date and performed amazingly well overall-thank you!

From purchase to move-in and beyond, Shea Homes is there for you! To tour the community with a current resident, prior to viewing model homes is a genius idea and experience. We knew very quickly that this is the place to retire in beautiful Wickenburg Ranch! Our salesperson explained the purchase process, very transparent and applied no pressure. We were kept abreast of building process and since moving in, our Customer Service Rep is absolutely wonderful-very caring and responsive to solve any issues, of which there were very few.

Any mistakes that were made Shea Homes responded quickly and honestly! Joe was upfront about everything. He backed his word! I would recommend Shea Homes to others!

I have bought several new homes in my lifetime. Shea rates as among the most honest and responsive of builders. Very satisfied customer.

Building a new home can be quite daunting but The experience we had with Shea builders was exceptional. Kara was our sales person and we appreciate her guidance as we chose our home. She’s an asset to Shea! There were a few hiccups along the way during the building process but nothing that was discouraging especially during the time with supply chain and worker issues. Our home was delivered with white gloves. The team turned over a beautiful home and we couldn’t be happier. Thank you Kara, John and Neal.

First and foremost honest regardless of the situation. You simply cannot put a price on that!!

With the exception of our initial sales agent and access to see the house during construction we enjoyed our experience

Very responsive to issues (Customer Service and Construction Manager)

Appreciate the responsiveness to the little issues that need cleaned up after moving in

Shea's support staff was excellent. In particular Owen provided outstanding sales support and the after sales support provided by Tracy and Bill was excellent as well.

The first person we interacted with at Shea was Steve Fryer and with his personality, product knowledge and interest in our needs convinced us to buy on the first visit to Trilogy. Since that first visit every Shea employee we have worked with has gone above and beyond every norm of support. Emily, Brendan, Alicia have all reinforced our positive opinion of Shea.

Mike & Kyle took very good care of my wife & I during the entire process.

Lovely neighborhood with an easy way to meet neighbors as well as a save atmosphere. Love my home and the connectivity to Maple Valley, a lovely, vibrant town.

Overall our experience with Shea Homes and Shea Mortgage was very positive. We are enjoying our new home very much!

Right on schedule. Communicate with buyers.

Good value for the dollar.

a very pleasant experience overall. Only place I felt ball was dropped was the requirements of new owner after close of escrow. Especially, those requirements that have a financial and time demand associated.