Shea Homes-Trilogy Reviews

Very responsive to issues (Customer Service and Construction Manager)

Appreciate the responsiveness to the little issues that need cleaned up after moving in

Shea's support staff was excellent. In particular Owen provided outstanding sales support and the after sales support provided by Tracy and Bill was excellent as well.

The first person we interacted with at Shea was Steve Fryer and with his personality, product knowledge and interest in our needs convinced us to buy on the first visit to Trilogy. Since that first visit every Shea employee we have worked with has gone above and beyond every norm of support. Emily, Brendan, Alicia have all reinforced our positive opinion of Shea.

Mike & Kyle took very good care of my wife & I during the entire process.

Lovely neighborhood with an easy way to meet neighbors as well as a save atmosphere. Love my home and the connectivity to Maple Valley, a lovely, vibrant town.

Overall our experience with Shea Homes and Shea Mortgage was very positive. We are enjoying our new home very much!

Right on schedule. Communicate with buyers.

Good value for the dollar.

a very pleasant experience overall. Only place I felt ball was dropped was the requirements of new owner after close of escrow. Especially, those requirements that have a financial and time demand associated.

Shea is the way to go. Amazing people work for Shea and you can rest easy they will Build you an amazing home.

Good experience with Shea Homes, quality work and great customer service!

Great customer service after the fact!

Front start to finish you will like someone has your interests at heart. Followup to any questions is fast. And if someone does not have the answer, they find out. It went very smoothly and I cant say enough about the customer service.

I had a very good experience from sales to the final inspection of my new home.

Overall excellent experience. Our site manager (Billy) was outstanding in communication and keeping us informed on progress. Very pleased with workmanship. Our only complaints related to the planning process with regard to finishes. We would have preferred more customization capability, rather than being limited to “packages” of upgrades. And dealing with the various “designers”, who at the end of the day were really little more than administrative staff, was extremely cumbersome and at times frustrating. And indeed, at the end of the day there were a good number of upgrades that we ordered which never made it to the building team’s specifications, causing a lot of extra work on our part doing these separately after closing. But all in all we would still call it a positive experience and Shea generally appears to be a very well organized and honest company providing a high quality product and experience. ... More

I have had a very good overall experience.

The on-site Super was just great!! He was always helpful and allowed me access when need to measure etc. The mortgage process was very easy and the incentives were very nice.

Overall I had a very good experience, everything on time even in these trying times. Home was presented as told, the team of sales to builders was excellent! Definitely would recommend anyone considering building with Shea to do so.

The customer service has been tremendous.

Shea is a first-class builder with unmatched attention to customer experience. This is my fourth “new home” purchase and the best, to date. From the professional sales and mortgage team to the knowledgeable field manager and responsive customer service representative, Shea earn high marks. Highly recommended!

The customer service stands out the most about Shea. The co is prompt on home issues on flaws.

Superb home buying experience and a high quality home. Shea cannot have sone it better.

We had a great experience with Laura on the sales side, and we’re probably here because of her forthrightness and good counsel, Ron our construction supervisor was very responsive, honest, helpful and delivered a great product, and Neal, our customer service representative, is a delight to work with and gets done what needs to be done to put the high gloss polish on our new home.

The builder is very responsive to the punch list and is very good about getting whatever needs fixing done in a very timely fashion.