Shea Homes-Trilogy Reviews

We are very happy with our new home!

Trilogy/Encanterra is a beautiful community filled with lovely homes and people. The staff at Shea were (and are) great to work with and the value you receive for your home buying money is outstanding. I highly recommend this place be put on your list of possibles..... once you drive through the main gate and then tour the model homes and the grounds..... well, lets just say: "resistance if futile". This place will definitely get your attention.

Great experience all around! Home is beautiful and Design center was very flexible with cabinet layout. Lots of beautiful options! Realtor and builder sent weekly pics of progress and after move in, fast to fix anything that isn’t perfect.

despite a few cosmetic issues that have or will be resolved, this has been the best home purchase I have made. I love my Shea Home.

Communication with the builder was excellent. Responsiveness was very good. Quality of construction is very good compared to other national builders, there were several workmanship issues related to rippled facia on the outside of the house that become a nuisance eyesore as well as gaps in the roof of the covered porch. The biggest issue to date, 3 months post closing are multiple power failures. I cannot recommend this particular Shea site if the local power infrastructure cannot handle the growth in the area. This must get resolved with the power company as it will force more expense for generators to protect the customers home. ... More

To date our overall experience has been very good . We love our home and the trilogy community ! The sales and customer service teams have been very responsive . The community and amenities are fantastic . We have some quality issues with our concrete that have left us disappointed and hold us back from fully recommending Shea .

Overal it has been a good experience

Great Location and value for affordable prices

This was my fourth new build purchase and having to do it without my late husband made it bittersweet. However, the process went very smoothly and the communication was phenomenal. Every step of the way I was informed of the status and sent photos. When I visited the property as it was being built, I was always greeted with smiling staff who were very eager to help with any questions I had. From the main guard gate to the salespeople to the field staff, everyone was always pleasant and made me feel welcome. This was by far one of the best homebuying experiences I have had. I am very happy with the builder and the community. ... More

The design process was very easy and straight forward. We wish there were more options as far as the backyard and fencing like another Trilogy property next door has. Also having the amenities up and running faster would also be a good thing. Overall though very happy with our new home.

Had plans for the build before I left in April and came back to a finished home with only a few problems. Very nice the way Shay explained everything on your walk-through and before closing. It’s definitely the easiest house I have ever built.

Overall, our production home was good quality even though I felt we paid a bit of a premium price for it. As the sixth home we've built, including two custom homes, the workmanship quality was only above average. There are multiple areas where walls are not true or square. Finish work was good, but had several issues they were unable to resolve. Example: base trim in one area is crooked partially because a floor tile is not set correctly. Instead of trimming around the tile, they put on the base and caulked around it. I would recommend a VERY thorough walk-thru to catch everything possible before closing. Although service follow up is attentive and helpful, not everything can be effectively corrected after the fact. Example: we don't want to tear out a wall section, plumb it, replace dry wall, mud, and paint after we've moved in. As a production builder, I would rate them 4.5 on quality and 5 on service. Price is 4.0 because we paid a premium price and didn't get a premium finish. ... More

Mike, Tino, Will have been fantastic with home repair, etc. Kirstie, Amy and Brenda great with the purchase process.

My build experience from start to finish was flawless. The process was extremely organized and the communication was often. My project manager Brad made the difference. He was professional, responsive and made sure that when I moved in he had taken care of everything so I didn’t have to point it out. I am very happy with the quality of the build and my project manager Brad

Only issue I had was with scheduling for TV and alarm installation. Should have not had to hunt them down and then 2-3 weeks after closing for an all-day appointment. Vendor kept telling me who should have set it up. This should correspond with closing date. Can’t order internet until a week before closing. Closing confirmation is a week before closing. All this should be done internally so that buyer has everything upon move in. At the latest a couple days.

Everyone has been easy to work with and very responsive.

The sales people and all the staff that we have met have been great. Quality and timeliness of work had been excellent.

Great community, see ourselves being happy here in the long term. While the Quality and Build process wasn’t perfect a lot of that was outside of builders control.

Excellent service and we are happy with our home.

My entire experience from beginning to end pleasurable! Any problems that I had were taken care of quickly! The team that worked with me had were very knowledgeable and answered all my questions. I would highly recommend Shea homes!!

Overall, we had a pleasant experience purchasing our home at Trilogy. From the initial sales to the warranty department everyone was trustworthy and helpful. The quality of workmanship and materials were good for the price that we paid—-except for the painting. The paint job was extremely sloppy and poorly done. It looked like they barely covered the surface with the paint and there was paint slopped all over the edges of the floors and left to dry. There were obvious parts of the trim that had been damaged and it looked like they repaired it by filling in the bad portions and then left it rough without sanding yet. Parts of the trim looked like they painted over existing dirt and debris from the construction without wiping it off first. The corners of the trim had rough edges, and were not completely painted. Paint was dripped and spilled on my patio bricks. The large glass sliding wall was covered with overspray on the frame. The painters that came out to repair the paint damage did an excellent job. However, it was impossible for them to get the paint off of the bricks on my patio and I was told that they could not get the paint off the edges of my new flooring— that is left for me to do Though they did their best on getting off the overspray my sliding wall frame does not look new. The concrete on my front porch is stained with another substance that isn’t paint. So far that has not been removed. ... More

We’re very happy we chose Shea/Trilogy to spend our retirement years . The overall quality and lifestyle is second to none.

Seth was phenomenal. He did a great job, and was extremely responsive.

We love our Shea home. We wish our home home would’ve been finished as scheduled. During the delay of our home build, the interest rate started taking a huge hike. Our mortgage payment is now over $500 a month more than originally calculated. We understand the rate hike is not the builders fault, but unfortunately as the delay was happening, we were also watching the interest rates increase almost daily. We are now retired and on a fixed income, so this is very unfortunate.

My homebuying experience has been mostly great. There are several minor issues identified in the final walkthrough that still need to be addressed after two months. I understand that there is a shortage of labor, supply chain issues, and several homeowners with similar minor issues. Progress is being made.