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Shea Homes-Trilogy Reviews
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What Homeowners Have to Say About Shea Homes-Trilogy.
Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 899 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great customer service, Annie responds quickly and efficiently to any problems we have. Our superintendent Marc did a great job, the house was finished on time and he was always very responsive to any problems, of which there were few.
- Rebecca M.
- Verified HomeBuyer
- June 01, 2021
- Wickenburg, AZ
Shea is the way to go. Amazing people work for Shea and you can rest easy they will Build you an amazing home.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - Good experience with Shea Homes, quality work and great customer
- Shari G.
- Verified HomeBuyer
- April 30, 2021
- Bonney Lake, WA
Good experience with Shea Homes, quality work and great customer service!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - Great customer service after the fact!
- Anonymous
- Verified HomeBuyer
- April 27, 2021
- Wickenburg, AZ
Great customer service after the fact!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
The attention to detail is good and everyone here is pleasant and very helpful
- Cheryle W.
- Verified HomeBuyer
- April 27, 2021
- Front Royal, VA
Front start to finish you will like someone has your interests at heart. Followup to any questions is fast. And if someone does not have the answer, they find out. It went very smoothly and I cant say enough about the customer service.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - I had a very good experience from sales to the final inspection
- Magdolna U.
- Verified HomeBuyer
- March 24, 2021
- Peoria, AZ
I had a very good experience from sales to the final inspection of my new home.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - Overall excellent experience.
- Michael O.
- Verified HomeBuyer
- March 02, 2021
- Denver, NC
Overall excellent experience. Our site manager (Billy) was outstanding in communication and keeping us informed on progress. Very pleased with workmanship. Our only complaints related to the planning process with regard to finishes. We would have preferred more customization capability, rather than being limited to “packages” of upgrades. And dealing with the various “designers”, who at the end of the day were really little more than administrative staff, was extremely cumbersome and at times frustrating. And indeed, at the end of the day there were a good number of upgrades that we ordered ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Shea Homes - Trilogy - I have had a very good overall experience.
- Shelley W.
- Verified HomeBuyer
- February 23, 2021
- Peoria, AZ
I have had a very good overall experience.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great Experience
- Kathy S.
- Verified HomeBuyer
- February 16, 2021
- Maple Valley, WA
The on-site Super was just great!! He was always helpful and allowed me access when need to measure etc. The mortgage process was very easy and the incentives were very nice.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Excellent builder
- Patti B.
- Verified HomeBuyer
- February 09, 2021
- Front Royal, VA
Overall I had a very good experience, everything on time even in these trying times. Home was presented as told, the team of sales to builders was excellent! Definitely would recommend anyone considering building with Shea to do so.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - The customer service has been tremendous.
- Anthony D.
- Verified HomeBuyer
- January 05, 2021
- Wickenburg, AZ
The customer service has been tremendous.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Exceptional Experience!
- Shelly F.
- Verified HomeBuyer
- December 09, 2020
- San Tan Valley, AZ
Shea is a first-class builder with unmatched attention to customer experience. This is my fourth “new home” purchase and the best, to date. From the professional sales and mortgage team to the knowledgeable field manager and responsive customer service representative, Shea earn high marks. Highly recommended!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - The customer service stands out the most about Shea.
- Edward A.
- Verified HomeBuyer
- December 08, 2020
- Wickenburg, AZ
The customer service stands out the most about Shea. The co is prompt on home issues on flaws.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Quality and Customer Service
- Anonymous
- Verified HomeBuyer
- December 02, 2020
- Peoria, AZ
Superb home buying experience and a high quality home. Shea cannot have sone it better.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Responsiveness / Assistance by Staff
- Mark M.
- Verified HomeBuyer
- December 01, 2020
- Rio Verde, AZ
We had a great experience with Laura on the sales side, and we’re probably here because of her forthrightness and good counsel, Ron our construction supervisor was very responsive, honest, helpful and delivered a great product, and Neal, our customer service representative, is a delight to work with and gets done what needs to be done to put the high gloss polish on our new home.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - The builder is very responsive to the punch list and is very
- Lynn T.
- Verified HomeBuyer
- December 01, 2020
- Front Royal, VA
The builder is very responsive to the punch list and is very good about getting whatever needs fixing done in a very timely fashion.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great value over the new similar Del Webb community in Rancho Mirage.
- Allan R.
- Verified HomeBuyer
- November 29, 2020
- Indio, CA
Positives: My salesperson, James, designer, Debbie, and construction superintendent, Manny all contributed to a wonderful home purchase experience. Negative: Shea Mortgage reps were not great timely communicators.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
The personalization, however there was no room for even minor modifications
- Vicky B.
- Verified HomeBuyer
- November 10, 2020
- San Tan Valley, AZ
If the homebuyers are going to contract their own landscape company, I would strongly advise them to submit their plans once the framing has been completed. It was a nightmare for us when we moved in trying to get our plans approved. We were not doing anything outside of lawn and a few plants. It took us four attempts to get our plans approved. It really caused a lot of anxiety when we first moved in and for the first month and a half, and we were not enjoying the experience. If it wasn't another tree or bush needed, it was too much lawn, or heighth on mounds, etc. . In measuring ...
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Attention to detail and adherence to schedule.
- Daniel P.
- Verified HomeBuyer
- November 05, 2020
- Groveland, FL
Final product was as presented, but could have increased value by offering several options that I had to add immediately after closing.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
New home and community are everything we hoped for!
- Michael S.
- Verified HomeBuyer
- September 22, 2020
- Peoria, AZ
The number of models and construction options made choosing hard but very satisfying, We got what we wanted. The design center was very helpful in completing our house. Even with a pandemic, Shea kept us informed throughout the construction process and met every benchmark.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
excellent overall
- Peter H.
- Verified HomeBuyer
- September 17, 2020
- Front Royal, VA
The home buying experience was professional, process driven, and yet flexible to accommodate my needs during this pandemic.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Best Value
- Douglas W.
- Verified HomeBuyer
- September 16, 2020
- OCALA, FL
The quality products, workmanship, and obviously the supervision makes the Shea Homes the best in their class and price point. In addition to the home, the Club, Golf Course, two great Pools, plus a lot of "green area", makes for a great place to live.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Very high quality built home
- Allen S.
- Verified HomeBuyer
- September 15, 2020
- Brentwood, CA
We are very happy with our new home!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Beautiful Community, Wonderful Homes, Outstanding Staff, Great Value
- Dan S.
- Verified HomeBuyer
- September 15, 2020
- San Tan Valley, AZ
Trilogy/Encanterra is a beautiful community filled with lovely homes and people. The staff at Shea were (and are) great to work with and the value you receive for your home buying money is outstanding. I highly recommend this place be put on your list of possibles..... once you drive through the main gate and then tour the model homes and the grounds..... well, lets just say: "resistance if futile". This place will definitely get your attention.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Conscientious Builder
- John S.
- Verified HomeBuyer
- February 22, 2025
- Las Vegas, NV
Great home and lot choices
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Excellent experience in new home buying
- David S.
- Verified HomeBuyer
- January 30, 2025
- Kuna, ID
All of the sales team were very helpful. Follow up once we were in the home has been great.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
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