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Shea Homes-Trilogy Reviews

What Homeowners Have to Say About Shea Homes-Trilogy.

Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 869 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes-Trilogy

has 4.2 out of 5 stars in All Areas

869 Reviews in All Areas

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4

Responsiveness 4.1

Customer Reviews

Quality and Customer Service

  • Anonymous
  • Verified HomeBuyer
  • December 02, 2020
  • Peoria, AZ

Superb home buying experience and a high quality home. Shea cannot have sone it better.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Responsiveness / Assistance by Staff

  • Mark M.
  • Verified HomeBuyer
  • December 01, 2020
  • Rio Verde, AZ

We had a great experience with Laura on the sales side, and we’re probably here because of her forthrightness and good counsel, Ron our construction supervisor was very responsive, honest, helpful and delivered a great product, and Neal, our customer service representative, is a delight to work with and gets done what needs to be done to put the high gloss polish on our new home.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Shea Homes - Trilogy - The builder is very responsive to the punch list and is very

  • Lynn T.
  • Verified HomeBuyer
  • December 01, 2020
  • Front Royal, VA

The builder is very responsive to the punch list and is very good about getting whatever needs fixing done in a very timely fashion.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Great value over the new similar Del Webb community in Rancho Mirage.

  • Allan R.
  • Verified HomeBuyer
  • November 29, 2020
  • Indio, CA

Positives: My salesperson, James, designer, Debbie, and construction superintendent, Manny all contributed to a wonderful home purchase experience. Negative: Shea Mortgage reps were not great timely communicators.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

The personalization, however there was no room for even minor modifications

  • Vicky B.
  • Verified HomeBuyer
  • November 10, 2020
  • San Tan Valley, AZ

If the homebuyers are going to contract their own landscape company, I would strongly advise them to submit their plans once the framing has been completed. It was a nightmare for us when we moved in trying to get our plans approved. We were not doing anything outside of lawn and a few plants. It took us four attempts to get our plans approved. It really caused a lot of anxiety when we first moved in and for the first month and a half, and we were not enjoying the experience. If it wasn't another tree or bush needed, it was too much lawn, or heighth on mounds, etc. . In measuring ...

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Attention to detail and adherence to schedule.

  • Daniel P.
  • Verified HomeBuyer
  • November 05, 2020
  • Groveland, FL

Final product was as presented, but could have increased value by offering several options that I had to add immediately after closing.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

New home and community are everything we hoped for!

  • Michael S.
  • Verified HomeBuyer
  • September 22, 2020
  • Peoria, AZ

The number of models and construction options made choosing hard but very satisfying, We got what we wanted. The design center was very helpful in completing our house. Even with a pandemic, Shea kept us informed throughout the construction process and met every benchmark.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

excellent overall

  • Peter H.
  • Verified HomeBuyer
  • September 17, 2020
  • Front Royal, VA

The home buying experience was professional, process driven, and yet flexible to accommodate my needs during this pandemic.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Best Value

  • Douglas W.
  • Verified HomeBuyer
  • September 16, 2020
  • OCALA, FL

The quality products, workmanship, and obviously the supervision makes the Shea Homes the best in their class and price point. In addition to the home, the Club, Golf Course, two great Pools, plus a lot of "green area", makes for a great place to live.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Very high quality built home

  • Allen S.
  • Verified HomeBuyer
  • September 15, 2020
  • Brentwood, CA

We are very happy with our new home!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Beautiful Community, Wonderful Homes, Outstanding Staff, Great Value

  • Dan S.
  • Verified HomeBuyer
  • September 15, 2020
  • San Tan Valley, AZ

Trilogy/Encanterra is a beautiful community filled with lovely homes and people. The staff at Shea were (and are) great to work with and the value you receive for your home buying money is outstanding. I highly recommend this place be put on your list of possibles..... once you drive through the main gate and then tour the model homes and the grounds..... well, lets just say: "resistance if futile". This place will definitely get your attention.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Trilogy in Summerlin is a beautiful community. People are very nice and friendly. Great location.

  • Marina L.
  • Verified HomeBuyer
  • November 30, 2024
  • Las Vegas, NV

To purchase Our home in Trilogy Summerlin was overall easy and pleasant experience. Sales representative Kirstie was very helpful, always available and guided us through the building process. Our home came out beautifully. But I wish, we where be able to edd some different finishes. We had to purchase as is. So after moving in, we redid floors, will change stuff in the kitchen. Waranty request where answered promptly.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Ideal Location

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2024
  • Lincoln, CA

We’re extremely happy with our decision to buy a Shea home. The price per square foot was a pretty penny but the location makes up for it.

Total Score 5


Quality 5

Trustworthiness 5

Value 3

Responsiveness 5

Loving our new home and community!!!

  • William O.
  • Verified HomeBuyer
  • August 15, 2024
  • Rio Verde, AZ

Great experience all around! Home is beautiful and Design center was very flexible with cabinet layout. Lots of beautiful options! Realtor and builder sent weekly pics of progress and after move in, fast to fix anything that isn’t perfect.

Total Score 5


Quality 5

Trustworthiness 5

Value 3

Responsiveness 5

Shea Sales and finance team made the process fun and easy

  • Patricia N.
  • Verified HomeBuyer
  • July 26, 2024
  • Bonney Lake, WA

despite a few cosmetic issues that have or will be resolved, this has been the best home purchase I have made. I love my Shea Home.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Great build experience with some issues

  • Rick G.
  • Verified HomeBuyer
  • July 22, 2024
  • Denver, NC

Communication with the builder was excellent. Responsiveness was very good. Quality of construction is very good compared to other national builders, there were several workmanship issues related to rippled facia on the outside of the house that become a nuisance eyesore as well as gaps in the roof of the covered porch. The biggest issue to date, 3 months post closing are multiple power failures. I cannot recommend this particular Shea site if the local power infrastructure cannot handle the growth in the area. This must get resolved with the power company as it will force more expense for ...

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Our sales person was excellent , our home is beautiful and the community is fantastic . There are a few quality issues with our home that have left us disappointed . The customer service team is very responsive and helpful .

  • John C.
  • Verified HomeBuyer
  • July 19, 2024
  • Front Royal, VA

To date our overall experience has been very good . We love our home and the trilogy community ! The sales and customer service teams have been very responsive . The community and amenities are fantastic . We have some quality issues with our concrete that have left us disappointed and hold us back from fully recommending Shea .

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Homeowner

  • Paul P.
  • Verified HomeBuyer
  • July 05, 2024
  • Kuna, ID

Overal it has been a good experience

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Value for money

  • Anonymous
  • Verified HomeBuyer
  • June 19, 2024
  • OCALA, FL

Great Location and value for affordable prices

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Excellent homebuying journey

  • Marcia G.
  • Verified HomeBuyer
  • April 23, 2024
  • Las Vegas, NV

This was my fourth new build purchase and having to do it without my late husband made it bittersweet. However, the process went very smoothly and the communication was phenomenal. Every step of the way I was informed of the status and sent photos. When I visited the property as it was being built, I was always greeted with smiling staff who were very eager to help with any questions I had. From the main guard gate to the salespeople to the field staff, everyone was always pleasant and made me feel welcome. This was by far one of the best homebuying experiences I have had. I am very ...

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Great home building and buying experience.

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2023
  • Kuna, ID

The design process was very easy and straight forward. We wish there were more options as far as the backyard and fencing like another Trilogy property next door has. Also having the amenities up and running faster would also be a good thing. Overall though very happy with our new home.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Hard to build a house when you’re out of town!

  • Anonymous
  • Verified HomeBuyer
  • October 25, 2023
  • Indio, CA

Had plans for the build before I left in April and came back to a finished home with only a few problems. Very nice the way Shay explained everything on your walk-through and before closing. It’s definitely the easiest house I have ever built.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Good quality and service at a top price

  • Terry C.
  • Verified HomeBuyer
  • October 21, 2023
  • OCALA, FL

Overall, our production home was good quality even though I felt we paid a bit of a premium price for it. As the sixth home we've built, including two custom homes, the workmanship quality was only above average. There are multiple areas where walls are not true or square. Finish work was good, but had several issues they were unable to resolve. Example: base trim in one area is crooked partially because a floor tile is not set correctly. Instead of trimming around the tile, they put on the base and caulked around it. I would recommend a VERY thorough walk-thru to catch everything possible ...

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Great Experience - Best Purchase we made.

  • Richard C.
  • Verified HomeBuyer
  • October 04, 2023
  • Las Vegas, NV

Mike, Tino, Will have been fantastic with home repair, etc. Kirstie, Amy and Brenda great with the purchase process.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Builder experience

  • Bonnie z.
  • Verified HomeBuyer
  • July 22, 2023
  • Denver, NC

My build experience from start to finish was flawless. The process was extremely organized and the communication was often. My project manager Brad made the difference. He was professional, responsive and made sure that when I moved in he had taken care of everything so I didn’t have to point it out. I am very happy with the quality of the build and my project manager Brad

Total Score 5


Quality 5

Trustworthiness 4

Value 4

Responsiveness 5