Shea Homes-Trilogy Reviews

My entire experience from beginning to end pleasurable! Any problems that I had were taken care of quickly! The team that worked with me had were very knowledgeable and answered all my questions. I would highly recommend Shea homes!!

Overall, we had a pleasant experience purchasing our home at Trilogy. From the initial sales to the warranty department everyone was trustworthy and helpful. The quality of workmanship and materials were good for the price that we paid—-except for the painting. The paint job was extremely sloppy and poorly done. It looked like they barely covered the surface with the paint and there was paint slopped all over the edges of the floors and left to dry. There were obvious parts of the trim that had been damaged and it looked like they repaired it by filling in the bad portions and then left it rough without sanding yet. Parts of the trim looked like they painted over existing dirt and debris from the construction without wiping it off first. The corners of the trim had rough edges, and were not completely painted. Paint was dripped and spilled on my patio bricks. The large glass sliding wall was covered with overspray on the frame. The painters that came out to repair the paint damage did an excellent job. However, it was impossible for them to get the paint off of the bricks on my patio and I was told that they could not get the paint off the edges of my new flooring— that is left for me to do Though they did their best on getting off the overspray my sliding wall frame does not look new. The concrete on my front porch is stained with another substance that isn’t paint. So far that has not been removed. ... More

We’re very happy we chose Shea/Trilogy to spend our retirement years . The overall quality and lifestyle is second to none.

Seth was phenomenal. He did a great job, and was extremely responsive.

We love our Shea home. We wish our home home would’ve been finished as scheduled. During the delay of our home build, the interest rate started taking a huge hike. Our mortgage payment is now over $500 a month more than originally calculated. We understand the rate hike is not the builders fault, but unfortunately as the delay was happening, we were also watching the interest rates increase almost daily. We are now retired and on a fixed income, so this is very unfortunate.

My homebuying experience has been mostly great. There are several minor issues identified in the final walkthrough that still need to be addressed after two months. I understand that there is a shortage of labor, supply chain issues, and several homeowners with similar minor issues. Progress is being made.

The entire process was flawless. The sale was low key without a pressured effort to purchase. The mortgage processing was easy. The closing was relaxed. Everyone worked to accommodate our schedules. The home quality is excellent and our home services representative gives us prompt responses to our requests. Best decision we have made in our lives

took to long to build

This is our second Shea home and overall it has been a great experience. I only gave 4 stars on price because prices everywhere have skyrocketed and 4 stars on quality because of one fairly significant issue involving location of grab bars in showers The Warranty service has been excellent in every regard. David is professional and very responsive and a credit to your company

A very long process, but you were always in the loop every step of the way. This certainly made the experience worthwhile.

The overall Shay home experience has been exceptionally from start to finish the process was seamless and after purchase the introduction to our home and some of his features was a wonderful experience

Quality is great, and I wouldn’t change a thing

Once we decided to be part of the Trilogy experience, I was very impressed on the process in which Shea/Trilogy keep us informed on every step of the way of the house build. We are thrilled to be part of the Trilogy Neighborhood and we love our new house. Ed

Over all we are very pleased with our purchase. Due to the pandemic it made everything difficult for the buyer and Trilogy Shea Homes.

The Shae team was awesome to deal with buying our new house.

Buildind and Buying with Shae (considering Covid-19) was a clean, straightforward process. Our Field Mananager was a Star and our Mortgage agent was there to help us every step of the way! We did have issues with some products and timings (due to supply chain issues), but these issues were delt with as quickly as possible. All in all, a good experience.

I don't fill in these types of questions.

Apparently this builder has a fantastic reputation, however our home was one of the very last built prior to completion of the residential site. It is evident throughout the property that the job was rushed; “sloppy workmanship” and mistakes that later had to be corrected - which is frustrating, time consuming, and forces me to miss career and other important commitments to redo work that should’ve been done right the first time. The experience of buying a home with Shea was great. The home I received was not what I expected.

I believe that we received a quality product for the price we paid. As a production builder, they have their processes and, other than picking finishes, you have very little input into the build process.

They kept their word at every turn in spite of all the supply chain challenges

The builder seemed to care about doing a good job while building the house, but needs work on follow up. I do not have any major items and I am very happy with my house, but there are little things that do not seem like a priority to the builder to solve for me since the sale is final.

These people build a great home and developed a great community in Orlando. Incredible amenities in a great location. We looked at more than a hundred homes in more than a dozen communities. We've now been owners for two months and wish we'd moved earlier!

CS is vg! Good communication and follow up on all problems and repairs!

Great lock step buying process.

Everyone that we've dealt with regarding our new home purchase has been responsive and helpful; even after we've moved in! I loved being able to chose my options for flooring, cabinets, even the exterior. They have a wide selection of interior options; so while we may have the same floorplan, our house looks different.