Shea Homes-Trilogy Reviews

They kept their word at every turn in spite of all the supply chain challenges

The builder seemed to care about doing a good job while building the house, but needs work on follow up. I do not have any major items and I am very happy with my house, but there are little things that do not seem like a priority to the builder to solve for me since the sale is final.

These people build a great home and developed a great community in Orlando. Incredible amenities in a great location. We looked at more than a hundred homes in more than a dozen communities. We've now been owners for two months and wish we'd moved earlier!

CS is vg! Good communication and follow up on all problems and repairs!

Great lock step buying process.

Everyone that we've dealt with regarding our new home purchase has been responsive and helpful; even after we've moved in! I loved being able to chose my options for flooring, cabinets, even the exterior. They have a wide selection of interior options; so while we may have the same floorplan, our house looks different.

Colleen (sales agent) was very helpful. Everyone was very professional. Neighbors are incredible.

good quality construction, good initial orientation which seemed well organized. Sales staff were " low key" and didn't make me feel rushed

Easy to work with and simple process.

After going through multiple previous home builds/renovations, our Shea experience was the smoothest ever. My husband and I appreciate knowing the details of how things work, and everyone at Shea was extremely helpful, informative and responsive throughout the process.

Supportive staff, Shawna, Laura, And Steve, were all most supportive, knowledgeable, and responsive.

The people we enter acted with. They were pleasant knowledgeable & efficient. Overall a good experience.

Aimee, Susan, Connie, Ben, Matt, Sam & Neil top notch folks! Truly appreciate the professionalism, Customer Service and the attention to detail.

I was pleased with the fact that after the contract and options were agreed upon, no additional surprise costs arose. Also, despite COVID, Shea was able to complete the home on time as scheduled.

They are really concerned about the buyer.

We did not spend much (hardly any) time reviewing the options or what we were getting. (I know, dumb.) We simply trusted that Shea would go a great job and build a quality home. We were not disappointed. :)

I moved here for community and it is well planned.

HOA is way too expensive.

Shea Homes delivers a quality product in the proposed timeline of completion. The entire crew was courteous and attentive to include me in the entire process.

The responsiveness from the team that we dealt with Lisa/Debbie/Armando/Mark has been excellent. Shea has a very well thought out sales and construction process and it’s by far the best we have experienced. We are now in the warranty process and dealing with Mark on getting a few minor items addressed. Hope that process goes as well as our experience so far with the sales process

The experience from start to finish was seamless. Every person I dealt with was friendly, kind and helpful. Compared to other homes I've owned the quality is excellent. Every new build will have issues and what I experienced was minimal. All problems were addressed timely.

A pleasant and easy process. Very responsive to issues.

As with any new construction you will have and find minor flaws. No major issues thus far. I'm very pleased with the warranty office in their quick and timely responses when I submit work orders. All trades, other than one, have been great to work with. One trade was a no show on a scheduled appointment where we had to wait all day to see if someone would show up after the scheduled time. No phone call or message to us to cancel or let us know they were not showing up. Follow up appointment took several weeks to schedule, so we will see if they show up for this one. All other issues have been addressed and/or being worked on. Our warranty specialist has been great to work with and does an excellent job with communicating with us for updates. All employees have been awesome from start to finish and kept us informed along with way. Sales office personnel were very polite and helpful and addressed any concern or question we had right up to the move in date. Many thanks to Melba, Jennifer, Katie, and especially Rome for all of their help and support. ... More

Customer Service Rep was very responsive to schedule. However, arranging sub-contractors for corrections was not timely. Memberships orientation at our club was impossible to schedule. Under staffing issues lack the ability to work better hours to service new members.

The homes are lovely and clearly designed with seniors in mind. There is plenty of storage in the kitchen. Every lower cabinet has pull-out trays and all drawers are soft-close. The floor plans are well thought-out. Our only complaint is that there has been no follow-through on some of the items that had to be addressed after close of escrow. The biggest one involved our kitchen island. There are prominent buff marks along the edges where some of the workmen put down their tools and scratched the surface. Someone went in to buff out the scratches, but those buff marks are numerous and prominent. Other than people taking photos of the damage, nothing has been done to fix it. ... More