Shea Homes-Trilogy Reviews

We are the leftovers. Not a priority. On our own.

It is taking a long time to do the final paving of the roads. The flooring scratches very easily and the paint used inside is very cheap but for the most part the home is nice.

All involved from sales to construction to post construction did a good job.

I love our home and am delighted that we found this area and home builder. It’s not a custom home and so we are adding what we like. I am however very very disappointed with all the outside area soil. I have never moved into a home that the builder did not improve the soil so that it was possible to plant. The other day I saw my neighbor shovels out water in his yard with a BUCKET! I thought a water line broke . I asked him what happened and he said: this is crappy soil - water can’t be absorbed . A very expensive and time consuming fix is required. That is deceitful and not necessary. You could definitely do better for your clients. ... More

This is more for the false advertising of our home. We bought our home because I loved the outdoor paint and all the detail. Well our house looks nothing like the picture of what it was sold to us as . Very disappointing. When asked they said oh ya those pictures are wrong . Well, that should have been told to us when we bought the house !!!!

We love our new home, it looks beautiful, we moved into the house sight unseen, we didn't pick out the finishes, and we're pleasantly surprised at how nice everything is. However, there are things that should have been fixed prior to us moving in that were overlooked, like scratched cabinet door fronts, missing cabinet door pulls, cracked tile, and paint splatters, just to name a few. I'm sure these things will be corrected but it's disappointing to buy a brand new home and have issues that should have been noticed by the builder.

There needs to be more attention to details: ie. nailing the molding to the bathroom cabinet and floor, putting molding on the floor next to the kitchen cabinet and refrigerator, installing scribe on the cabinets at both ends of peninsula. Replacing kitchen cabinet panel and trim next to refrigerator, securing kitchen cabinet trim atop of cabinets.

SOD was laid unevenly. Cabinets had obvious damage and was incorrectly installed. Electrical mounts are crooked. Cracks already showing up in the driveway and basement foundation. Porch concrete discolored. Baseboards were poorly attached with no pride in workmanship.

We have been in the house (with solar) for two months. As of today, the solar is not turned on. Lots of discussion of why. However, no results. Just got the first PG&E bill. Please resolve.

Great customer service!! the house took a little longer then expected. Aimee, Kyle and Connie have been great to work with!!!

I cannot say enough good things about Trilogy team members Kristine, Diana, and Micheal. These individuals are first rate professionals who consistently confirm our perception of Trilogy as a top tier 55+ community.

This is a beautiful, quality-built home. Nicely designed. The design center was a fun experience. The team of community representatives at Trilogy helped us get settled in comfortably, and will be a great resource going forward.

Great experience...nice people to work with...good team work. A few explanations could have been explained a little better, not living in this environment before, but all in all, very satisfied and pleased.

We have been very pleased with the Trilogy team.

Nellie made sure that we knew all of our options and helped us choose the home model of our dreams and that which we could afford. Since we moved from the northeast, we were limited in our ability to fly down and track the progress. Nellie made herself available for us, by phone, text and in-person. Carolyn Ann gave us regular updates on the build and inspection processes. She, too, was responsive to our calls and texts, and she made herself available when we were able to fly down to see the house in different stages. We felt supported for sure, also by Larry, with regard to the mortgage process. He, too, was responsive to our calls and requests, even on weekends. ... More

All service personnel have been very responsive. It is a pleasant experience dealing with Shea.

My superintendent, Ryan, that worked with me during the project was triple A. He was all over everything and should be commended. 3 disappointments. 1) Quality of actual paint should be upgraded. Pulls off with blue tape, feels cheap. 2)This is our 2nd Shea House in 2 years. We built in the Canyons in Colorado. Better trades in Colorado than AZ. Cleaner workmanship. Oh well. Our 2nd bath, bath tubs, weren't covered during construction with cardboard and got scratched in Colorado. We warned Trilogy VR super of same possibility and got deaf ears. Scratches again, difficult to fix. Unnecessarily annoying. This was our 10th new build and have experienced this before. Seems like a simple fix to me. 3) We used your pool guy CalPools. Pool, hot tub, fire pit, outdoor grill. Nobody recommended to upgrade propane tank size. Our first pool. I learned our 120 gallon tank is filled to only 95 gallons. Pool heater burns 6 gallons per hour according to AZ Gas . The math doesn’t work well. We ran out of gas after turning on heater for pool for what seemed like 6-8 hours. Big surprise. Somebody from Shea Sales, or initial Shea construction meeting, or Shea landscape meeting, should have pointed this out to us. Now I have to tear up the landscaped front yard and deal with all sorts of companies to get this approved and remodeled. Now I am at the mercy of their pricing and owning an extra 120 gallon propane tank. Frankly, it is borderline unexcusable considering how many pools Shea has been involved with. Overall very pleased with house and Lala is doing her best to take care of warranty issues. The Shea landscaper did above average job, but has been very cooperative and accommodating since we moved in. Love the appreciation. Do the right thing and share the cost with the Pickleball Club and build some desperately needed extra courts. Embrace the opportunity to get some very good press about building more courts. Don't risk the potential for bad press if you don't help the club with more courts. It could get ugly for you. Turn this opportunity to a positive so you can crow about how Shea has recognized how big this sport has become for their Trilogy residents. Don't let the opposite happen. The sport has become huge for this demographic. We already have club state champions! ... More

If you are coming to Encanterra I suggest getting Aimee as your sales rep. She was the BEST part of the Shea buying experience. She was incredible to work with. I think all builds are a test in patience. This one was even more so, with supply chain and labor shortages it took a lot longer to build than would be expected. There were probably more issues to deal with than normal as well. Aimee was on top of all of them. Even when we came up with a snag with financing. I wouldn't suggest using Shea financing. But, Aimee stepped up to make things happen here too. She was in it until the end. I wouldn't be here without her. And, I am happy as can be to be here. Ask for Aimee if you get the chance! And welcome to Encanterra! ... More

We bought here at Trilogy just from what we saw online and what our realtor told us as we lived across the country. Our realtor met with the sales staff and was impressed and that went a long way with us. Our first trip was a great success as we signed our contract. The process started and we went back to NJ. The construction manger Joe kept us informed all along the way with emails and phone calls. I met him for a pre drywalling inspection and all went well and was very informative. Building at this time was difficult due to labor and supplies being short but they worked through it all. The house was delivered approximately a little over 1 year from signing the contract. All is well with a few hiccups that is to be expected but they are fixing any small issues we have. ... More

The build process was frustrating as the Builder was so afraid of saying something that could be interpreted as a commitment they they instead opted to just not communicate at all. They would not even give me a rough estimate of the timeline which made finding a temporary rental extremely challenging. I understand the COVID delays and that they are very real. But communication is better than no communication. Having said all that, I do love my house and have no regrets choosing Shea.

Sales (April) were very helpful; would like to have had more flexibility in design phase. We had had experience in designing a custom home so this was a disappointing experience

The picking out of the options was difficult and not very flexible. Home structure is sound and Shea delivered our project pretty much on time even with the shortages the building industry is having at this time.

Although the construction was delayed our reps were helpful and informative. Our sales rep Liz was good to work with. Everyone has been friendly and pleasant.

Good overall experience. Be prepared to work with the builder after delivery on product and construction issues.

I appreciated that my builder was available to guide me and answer my questions!