Shea Homes-Trilogy Reviews

We absolutely love our new home. we would recommend Shea homes to anyone that would like to join our community, not only is the home perfect, but the community of neighbors is outstanding.

Only slight drawback is that the homes are too close together.

Very happy with our home , construction of home is fantastic and customer service has been fantastic as well.

House met our expectations and then some. Very happy with all the personal involved in the transaction.

Quality home; Representative ensures any concerns are answered on a timely basis as well as any fixes are done immediately after each inspection.

I love the style and size of my new Shea home. It has everything I need and for the right price with quality finishes. The community is well planned to include many things to do. It is everything I was looking for to have an active life when I retire.

Overall a good experience but definitely room for improvement. Little things like a tiny chip in our countertop that we reported right away and were told it wasn’t covered under warranty. It’s a small thing that would take a few minutes to repair and go a long way to show the homeowner they matter after closing.

The closing process was difficult due to items not in place that Shea should have known about and senior executives did not respond to emails. The options selections process was also complicated as the team really didn't know about some options and that knowledge would have changed some of the items I selected (the Design Joy catalog was not accurate). That said, now that I'm in, I love the house. Quality is quite good and the construction foreman (Andrew) was great. The delivery team (headed by Vicki) is awesome and she is the most responsive person I have met.

We bought a spec house and had a good experience.

I think overall the house is pretty well-made. The walls are a little thin, however, and I would’ve liked more flexibility within my option package.

Lots of help from Donnie, Andrew, and Adam. Great to work with. It took a lot longer than we thought, but now that we have moved in we are very happy with the house and the community.

The effort made by Shea Homes has been exceptional! The Field Manager (Michael ) kept us abreast of progress on a weekly basis once ground was broken and the Warranty Manager ( Laura )was very affective at addressing any issues that surfaced post delivery. Once your in your home you realize your neighbors are all very friendly & happy! You can't go wrong with Shea Homes at Trilogy!

The whole team has been very responsive to any issues we have had with our new home. Even small issues that arise they treat them as a big deal and are quick to respond.

The process was fairly well orchestrated throughout the months it took to complete. There were problems encountered outside the builder’s control that could have been better communicated but the overall experience was a good one with very positive results.

My home buying/building experience at Verde River was long, sometimes arduous, and because it took so long interest rates went up several points in the interim. This was very upsetting to me. It was not what I’d originally signed up for. Happily, I do love my new home. It’s lovely, excellent quality, and the Shea employees from A to Z couldn’t be nicer or more helpful. The area is beautiful, the club is wonderful, and my house is now feeling like my home.

Owen was awesome to work with from the sales side. We built during a very difficult time for everyone, so I do understand the delays we went through.

The entire process was ok ….If you buy a lot to be build on it make sure that everything is transparently disclose if outlets and other utilities boxes are posted on your front yard …so no surprises at the end ! No to pleased with interior decorator support ! However After Closing the assistance and attention to details received from the house delivery representative Richard is been Outstanding!!!!

A mixed bag some complain about quality and some don’t the TWO common negatives are LATE COMPLETIONS,AND DEFECIENCIES NOT BEING DELT WITH IN A TIMELY MANNER.

Very pleased with the home. Took a little longer than expected due to supply chain issues. Really nice location with beautiful views. Shea homes-Trilogy builds a quality home at a reasonable price.

We found the house to be of very good quality for a nationwide builder. The only negatives were the lottery process for obtaining a lot and Shea Mortgage. The loan process was much too detailed and time consuming for our credit history and amount of down payment. Communication with Shea mortgage has been more difficult once the loan was funded.

We started our journey with Shea in May of 2021. First we selected our lot and home model, signed the purchase contract and then spent a full day at the Design Studio to select our options to customize our home. Then the long wait for our home to be built began. Due to the effects of Covid19 on the availability of building materials as well as workers, what was normally a 5 month construction period lasted a bit over a year. Yes, it was frustrating to keep waiting for our closing date but in the end, we were so pleased with how our house turned out. We chose the Declare model and the final product was just as we imagined it. Sure, we noticed a few things that were not perfect but Dawn and the Warranty team are making sure that all issues are being resolved. Thanks Shea for building our Forever Home in this wonderful community of Ocala Preserve. ... More

From signing contract to closing the home took 13 months to complete. Issue found during construction and walk through was not fixed prior to move in. Dry wall issues are being delayed repairs for one year. Irrigation system is tied into other houses and over watering of lawn has occurred for two months.

My wife and I found that our customer representative did not provide information to us unless we asked a specific question. Even then, there were many questions she simply relied with "I don't know". She did not offer to find the answer most of the time. Once we took possession of our home, we were very pleased with the workmanship and quality. We have had some minor repairs that needed to be addressed and the builder/vendors seem to be ready and willing to make us happy. While the purchase experience was not a pleasant as we expected, the end result is more than expected.

After looking to downsize in several locations, we found way more house for the money at Trilogy at Tehaleh. Mount Rainier shines over this community that has fantastic amenities—a pool, an excellent restaurant, and a large network of well-maintained walking trails. Shea continues to works hard to seek our input on how things are going and if we have any issues. We also chose to work with Shea Mortgage which made the buying process seamless. This is a very friendly neighborhood. For us, it is a perfect fit.

Overall a great experience, great quality and great service.