Shea Homes-Trilogy Reviews

My home buying/building experience at Verde River was long, sometimes arduous, and because it took so long interest rates went up several points in the interim. This was very upsetting to me. It was not what I’d originally signed up for. Happily, I do love my new home. It’s lovely, excellent quality, and the Shea employees from A to Z couldn’t be nicer or more helpful. The area is beautiful, the club is wonderful, and my house is now feeling like my home.

Owen was awesome to work with from the sales side. We built during a very difficult time for everyone, so I do understand the delays we went through.

The entire process was ok ….If you buy a lot to be build on it make sure that everything is transparently disclose if outlets and other utilities boxes are posted on your front yard …so no surprises at the end ! No to pleased with interior decorator support ! However After Closing the assistance and attention to details received from the house delivery representative Richard is been Outstanding!!!!

A mixed bag some complain about quality and some don’t the TWO common negatives are LATE COMPLETIONS,AND DEFECIENCIES NOT BEING DELT WITH IN A TIMELY MANNER.

Very pleased with the home. Took a little longer than expected due to supply chain issues. Really nice location with beautiful views. Shea homes-Trilogy builds a quality home at a reasonable price.

We found the house to be of very good quality for a nationwide builder. The only negatives were the lottery process for obtaining a lot and Shea Mortgage. The loan process was much too detailed and time consuming for our credit history and amount of down payment. Communication with Shea mortgage has been more difficult once the loan was funded.

We started our journey with Shea in May of 2021. First we selected our lot and home model, signed the purchase contract and then spent a full day at the Design Studio to select our options to customize our home. Then the long wait for our home to be built began. Due to the effects of Covid19 on the availability of building materials as well as workers, what was normally a 5 month construction period lasted a bit over a year. Yes, it was frustrating to keep waiting for our closing date but in the end, we were so pleased with how our house turned out. We chose the Declare model and the final product was just as we imagined it. Sure, we noticed a few things that were not perfect but Dawn and the Warranty team are making sure that all issues are being resolved. Thanks Shea for building our Forever Home in this wonderful community of Ocala Preserve. ... More

From signing contract to closing the home took 13 months to complete. Issue found during construction and walk through was not fixed prior to move in. Dry wall issues are being delayed repairs for one year. Irrigation system is tied into other houses and over watering of lawn has occurred for two months.

My wife and I found that our customer representative did not provide information to us unless we asked a specific question. Even then, there were many questions she simply relied with "I don't know". She did not offer to find the answer most of the time. Once we took possession of our home, we were very pleased with the workmanship and quality. We have had some minor repairs that needed to be addressed and the builder/vendors seem to be ready and willing to make us happy. While the purchase experience was not a pleasant as we expected, the end result is more than expected.

After looking to downsize in several locations, we found way more house for the money at Trilogy at Tehaleh. Mount Rainier shines over this community that has fantastic amenities—a pool, an excellent restaurant, and a large network of well-maintained walking trails. Shea continues to works hard to seek our input on how things are going and if we have any issues. We also chose to work with Shea Mortgage which made the buying process seamless. This is a very friendly neighborhood. For us, it is a perfect fit.

Overall a great experience, great quality and great service.

This Shea process is very well orchestrated but a few years behind in human needs and construction techniques and interior design and lighting opportunities. Most mechanical aspects are good but instant hot water is too far away from the delivery points and runs wasted water. Water lines in attic causing hot water rather than cold in hot weather. In interior design very little flexibility in choices and options along with vendors and time with designer. No options for lighting and wall plug locations. Landscape palette is not appropriate in many areas of varieties not regionally real in the setting. Sales not clear on interior color options and fron/side street frontage and rear yard setbacks for pools and equipment and landscape. Policy on two trees per rear yard is not enforced. Astroturfing or other fake grass should be outlawed as to heat gain and burning feet. Trash enclosure should be mandatory and areas between homes have tree requirements assisting in reflecting heat and producing shade and oxygen. Policy on maintenance of property line block walls and steel picket fencing need to be maintained by the Association. ... More

Love the Shea home product. Would recommend the area and Shea Homes to others.

If possible, ask for Joy as your supervisor. She was very good. She listened and made things happen on a timely basis.

Only in the property 2 months and we have no complaints. All stated schedules were met and the staff is excellent.

Shea has great floor plans and they try hard to do a good job. Realize absolute perfection is hard in this industry. Be realistic but allow time to look over your new home carefully before move-in as having work corrected after move in is not desirable. Enjoy!

Professional, Courteous and Friendly .

Shea runs a well oiled process.

All those that I have dealt with are swift in response, caring, professional and courteous. Special shout out to Owen Crannell. He often went over and above the call of duty.

Sonja in Sales and Karina in field operations were fabulous every step of the way. Landscaping company was non-responsive throughout the process and product quality was lacking. Quantum for the high voltage and audio visual was very good from a sales perspective. The operations side is lacking. I’ve been here two months and still not completely operational.

The fallow up after move in with Annie our customer field rep was excellent on issues that needed to be corrected. The one thing that wasn't a good experience was with TLB landscaping not doing what they said they would do, and getting them to agree they were wrong and coming back to correct was like pulling teeth, and we are still waiting on a correction 3 months later. If I was to do over again I would use a different landscaping co TLB was tied in with Shea homes, we were unable to use anyone else if we wanted to put into the mortgage. They also are over priced and poor customer service.

ALL GOOD SO FAR, Love my new home

Overall we were very satisfied, the experience was better than expected.

They care about the build and entire process

We are pleased with our home and we feel that Shea deserves the good reputation that it has. We had a couple of issues when we first moved but they have been resolved. The customer relations people have been excellent. We were a little disappointed with the slow response of the HOA on some issues but that is improving. (We are very supportive of a strong HOA by the way but they should answer phone calls and e-mails promptly.)