Shea Homes-Trilogy Reviews

All service personnel have been very responsive. It is a pleasant experience dealing with Shea.

My superintendent, Ryan, that worked with me during the project was triple A. He was all over everything and should be commended. 3 disappointments. 1) Quality of actual paint should be upgraded. Pulls off with blue tape, feels cheap. 2)This is our 2nd Shea House in 2 years. We built in the Canyons in Colorado. Better trades in Colorado than AZ. Cleaner workmanship. Oh well. Our 2nd bath, bath tubs, weren't covered during construction with cardboard and got scratched in Colorado. We warned Trilogy VR super of same possibility and got deaf ears. Scratches again, difficult to fix. Unnecessarily annoying. This was our 10th new build and have experienced this before. Seems like a simple fix to me. 3) We used your pool guy CalPools. Pool, hot tub, fire pit, outdoor grill. Nobody recommended to upgrade propane tank size. Our first pool. I learned our 120 gallon tank is filled to only 95 gallons. Pool heater burns 6 gallons per hour according to AZ Gas . The math doesn’t work well. We ran out of gas after turning on heater for pool for what seemed like 6-8 hours. Big surprise. Somebody from Shea Sales, or initial Shea construction meeting, or Shea landscape meeting, should have pointed this out to us. Now I have to tear up the landscaped front yard and deal with all sorts of companies to get this approved and remodeled. Now I am at the mercy of their pricing and owning an extra 120 gallon propane tank. Frankly, it is borderline unexcusable considering how many pools Shea has been involved with. Overall very pleased with house and Lala is doing her best to take care of warranty issues. The Shea landscaper did above average job, but has been very cooperative and accommodating since we moved in. Love the appreciation. Do the right thing and share the cost with the Pickleball Club and build some desperately needed extra courts. Embrace the opportunity to get some very good press about building more courts. Don't risk the potential for bad press if you don't help the club with more courts. It could get ugly for you. Turn this opportunity to a positive so you can crow about how Shea has recognized how big this sport has become for their Trilogy residents. Don't let the opposite happen. The sport has become huge for this demographic. We already have club state champions! ... More

If you are coming to Encanterra I suggest getting Aimee as your sales rep. She was the BEST part of the Shea buying experience. She was incredible to work with. I think all builds are a test in patience. This one was even more so, with supply chain and labor shortages it took a lot longer to build than would be expected. There were probably more issues to deal with than normal as well. Aimee was on top of all of them. Even when we came up with a snag with financing. I wouldn't suggest using Shea financing. But, Aimee stepped up to make things happen here too. She was in it until the end. I wouldn't be here without her. And, I am happy as can be to be here. Ask for Aimee if you get the chance! And welcome to Encanterra! ... More

We bought here at Trilogy just from what we saw online and what our realtor told us as we lived across the country. Our realtor met with the sales staff and was impressed and that went a long way with us. Our first trip was a great success as we signed our contract. The process started and we went back to NJ. The construction manger Joe kept us informed all along the way with emails and phone calls. I met him for a pre drywalling inspection and all went well and was very informative. Building at this time was difficult due to labor and supplies being short but they worked through it all. The house was delivered approximately a little over 1 year from signing the contract. All is well with a few hiccups that is to be expected but they are fixing any small issues we have. ... More

The build process was frustrating as the Builder was so afraid of saying something that could be interpreted as a commitment they they instead opted to just not communicate at all. They would not even give me a rough estimate of the timeline which made finding a temporary rental extremely challenging. I understand the COVID delays and that they are very real. But communication is better than no communication. Having said all that, I do love my house and have no regrets choosing Shea.

Sales (April) were very helpful; would like to have had more flexibility in design phase. We had had experience in designing a custom home so this was a disappointing experience

The picking out of the options was difficult and not very flexible. Home structure is sound and Shea delivered our project pretty much on time even with the shortages the building industry is having at this time.

Although the construction was delayed our reps were helpful and informative. Our sales rep Liz was good to work with. Everyone has been friendly and pleasant.

Good overall experience. Be prepared to work with the builder after delivery on product and construction issues.

I appreciated that my builder was available to guide me and answer my questions!

We absolutely love our new home. we would recommend Shea homes to anyone that would like to join our community, not only is the home perfect, but the community of neighbors is outstanding.

Only slight drawback is that the homes are too close together.

Very happy with our home , construction of home is fantastic and customer service has been fantastic as well.

House met our expectations and then some. Very happy with all the personal involved in the transaction.

Quality home; Representative ensures any concerns are answered on a timely basis as well as any fixes are done immediately after each inspection.

I love the style and size of my new Shea home. It has everything I need and for the right price with quality finishes. The community is well planned to include many things to do. It is everything I was looking for to have an active life when I retire.

Sunstone is a very nice community with lots of amenities offered. It’s a great way to meet folks and stay active, as much as or as little that you care to. The homes have very nice floor plans to choose from and the contractors move right along to keep your build on schedule. Their project website is very informative.

Bit more custom choices would be nice

Initial contacts with BreAnn and Marlena in making our decision to buy, Mike at Shea Mortgage and Karen at Chicago Title were excellent and efficient. The first few months of home ownership have had some heating and electrical issues, but Shea has been responsive in addressing and resolving all issues to date. Shea offers a piece-of-mind 12 month warranty to include a 1, 5, and 11 month walkthrough to ensure everything is in order. We love our new home and appreciate the Shea Team.

Quite frankly the home buying experience was somewhat overwhelming. The fact that we were working from Cincinnati ,500 miles away, added a degree of difficulty also. There were many different people to work with for their functional needed. Then, there were the many documents that required electronic signatures. All the details with Shea Homes were in addition to the effort required to sell our house in Cincinnati. The onboarding process at Trilogy Lake Norman was also stressful. At times it felt like "trying to take a drink from a fire hose." There are some may topics that require attention. However, the quality of the house and the support of the people/staff are very good. ... More

Overall a good experience but definitely room for improvement. Little things like a tiny chip in our countertop that we reported right away and were told it wasn’t covered under warranty. It’s a small thing that would take a few minutes to repair and go a long way to show the homeowner they matter after closing.

The closing process was difficult due to items not in place that Shea should have known about and senior executives did not respond to emails. The options selections process was also complicated as the team really didn't know about some options and that knowledge would have changed some of the items I selected (the Design Joy catalog was not accurate). That said, now that I'm in, I love the house. Quality is quite good and the construction foreman (Andrew) was great. The delivery team (headed by Vicki) is awesome and she is the most responsive person I have met.

We bought a spec house and had a good experience.

I think overall the house is pretty well-made. The walls are a little thin, however, and I would’ve liked more flexibility within my option package.

Lots of help from Donnie, Andrew, and Adam. Great to work with. It took a lot longer than we thought, but now that we have moved in we are very happy with the house and the community.