Shea Homes-Trilogy Reviews

The purchase was a seamless process and all Shea representatives were helpful and responsive to any questions I had. Now that I am in my home the onsite team has been equally responsive and helpful in taking care of any tweaks that have come up.

Buying process was a little difficult due to communication. The Teams app is not a good communication device. Too slow and lag time for response was slow. And responses were short and lacked detail. More detail of the interior progress would have been greatly appreciated. Just front lics of the exterior were not adequate.

Enjoyed his attention to buyers need to be informed.

First, the good. We love our new home. We love the community as well. From Jason (Sales) to Laura (Design), to Neil (construction) and then Connie (warranty and walk through) we could not be more pleased and thankful for their care, response time, excellent skills and assistance! They all get 5 stars!! Now, the not so good. The landscaping came up short, way short. From having a hard time with initial quote (getting answers on how the fence pricing would work, etc.) and then having it be last step in the design process and be hit with huge price increase from initial estimated quote! The fence continued to be troubling as we neared close as no one communicated to us that our to be neighbors required pool fencing on both sides of us. We paid for our entire fence (which was optional for us) & having been given no opportunity to work with our neighbors, we almost lost square footage to our property. We were told, after we inquired why fence on side of our property was 6 inches closer to our home than the neighbor’s, that since we did not sign off on anything, they automatically placed fence 4 inches (albeit it was 6) towards our home. We were able to get it fixed…but it required a lot of emailing and phone calls, us being the driver. We do appreciate Omar (landscaper-labor) for his quick work and kind attitude. To add insult to injury on the fence, we were contacted 2 months after we closed and moved in, by TLB Office (Tara), informing us that they reviewed our paperwork and found in original quote and signed off price at design (where our fence price had gone from original estimate of $3k or less to $4400) had somehow not included the fence line across back of yard!! They wanted another $2800 from us! However, all our paperwork stated the fence was a full yard fence and we presented the copies we signed off on and they determined it to be error on those we worked with in beginning of process, (Carson/Hunter) , they “waived” the charge and hoped we enjoyed our fence over the 4th of July! Another item that we are still dealing with, and are concerned over, is our “whole home” water filtration system. Bottom line is this, they installed a different type than we understood we were to have. We were not aware this occurred until closing. We had to inquire several times for information on the system and still are not clear on how to maintain it. On an up note? Our water quality is awesome! And we require no salt with this system, and have no loud flushing sounds in wee hours of the morning, plus, we do not need to buy filters for fridge because water is filtered as it enters home. We just felt the change to different system was one we should have been informed of and certainly been given better info on maintenance, I mean, this is our WATER we are dealing with. I’ll end on the upnote I began with, we love our home, and the community. Had it not been for the issues addressed here, they would have been given 5 stars across board. We have been through building process 3 times before this, and none of those journey’s had Covid and supply chain issues…kudos to Shea on that point, as they did everything they could to stay on time with close est. we appreciate them. ... More

We received adequate updates during the build of our new home. We appreciated the quick responses to our questions & concerns.

It is obvious Shea has been around, as a developer, for many years. Not only is the community plan laid out nicely, but the floor plans of each individual model make sense and function very well.

The community is a wonderful place to live

We were lucky to have a very good, professional, quick responding general contractor. He seemed to be on top of situations all during the building process and again in the first year after closing.

Get your own Home loan. The build team will sell it in less than 30 days and you may end up with some you you never heard of and not even like doing bussines with them for the next year. When they sold my loan in less than 15 dyas . I just dont like a company that i never heard of and is in 10 states over from here. no office all on the web.

I had been out of the home sale market for over 35 years and Shea made me comfortable, explained all that needed to be accomplished and addressed my concerns along the way.

This was my first new build and Shea was great! They provided detailed, informative answers to all of my questions. Very responsive.

The Superintendent was willing to listen and address issues, even making minor changes requested. The design center experience was a bit of an issue as a few items were missed. Later corrected.

Everyone we dealt with was responsive and friendly and did there best to assist with any questions

Great first impression. Model selection is great. Design experience ok, did not like Builder's choice to add a pool. In fact, this was the most disappointing part of the entire experience. Otherwise, I enjoy the neighborhood and my home.

From the time I purchased the home to the time I moved in, every time I wanted to see the progress of the build, Alan found a few minutes to walk me through the house, and explained what was going on and what the time table was. He was busy and did not have to be so kind.

From our salesman Owen, to our foreman Alan, both were available to hear our questions or concerns, great people to work with.

Home is well insulated due to use of 2x6 studs. Seems solid.

Responsiveness to issues, excellent staff on issues

I liked being able to pick a certain package however I didn't like that I could not make a change. For instance I ordered blinds but did not want them on the small window & could not have them not put those up. The reason I took off the stars was because when I moved in my outside water did not work because of a kink in the line & they had to cut a hole in my wall. Then the breaker switch on my tv kept going off making me think I had a tv problem. No the electric lines in the switch plate were touching. In both cases Shea did react quickly to resolve the issues but both were very stressful for me. ... More

I think the project manager made sure we were happy with our home and on the whole, it was very good quality. However, some of the items we picked out were not what was installed. We picked out different doors than what were installed, that was a disappointment.

The builder did a good job. Just a little slow to follow up with little things to be corrected.

Home was very well built and products supplied were of good quality. We we delayed by over 2 weeks which caused us problems with rental housing and extra storage costs for our furniture

The loan process was laborious. The building process was top notch and a pleasure. Sales, design studio, and our construction manager, all great.

Inside has minor issues. Landscaping & trash enclosure have issues that haven’t been completed.

We love our new home.