Shea Homes-Trilogy Reviews

I had been out of the home sale market for over 35 years and Shea made me comfortable, explained all that needed to be accomplished and addressed my concerns along the way.

This was my first new build and Shea was great! They provided detailed, informative answers to all of my questions. Very responsive.

The Superintendent was willing to listen and address issues, even making minor changes requested. The design center experience was a bit of an issue as a few items were missed. Later corrected.

Everyone we dealt with was responsive and friendly and did there best to assist with any questions

Great first impression. Model selection is great. Design experience ok, did not like Builder's choice to add a pool. In fact, this was the most disappointing part of the entire experience. Otherwise, I enjoy the neighborhood and my home.

From the time I purchased the home to the time I moved in, every time I wanted to see the progress of the build, Alan found a few minutes to walk me through the house, and explained what was going on and what the time table was. He was busy and did not have to be so kind.

From our salesman Owen, to our foreman Alan, both were available to hear our questions or concerns, great people to work with.

Home is well insulated due to use of 2x6 studs. Seems solid.

Responsiveness to issues, excellent staff on issues

I liked being able to pick a certain package however I didn't like that I could not make a change. For instance I ordered blinds but did not want them on the small window & could not have them not put those up. The reason I took off the stars was because when I moved in my outside water did not work because of a kink in the line & they had to cut a hole in my wall. Then the breaker switch on my tv kept going off making me think I had a tv problem. No the electric lines in the switch plate were touching. In both cases Shea did react quickly to resolve the issues but both were very stressful for me. ... More

I think the project manager made sure we were happy with our home and on the whole, it was very good quality. However, some of the items we picked out were not what was installed. We picked out different doors than what were installed, that was a disappointment.

The builder did a good job. Just a little slow to follow up with little things to be corrected.

Home was very well built and products supplied were of good quality. We we delayed by over 2 weeks which caused us problems with rental housing and extra storage costs for our furniture

The loan process was laborious. The building process was top notch and a pleasure. Sales, design studio, and our construction manager, all great.

Inside has minor issues. Landscaping & trash enclosure have issues that haven’t been completed.

We love our new home.

Olivia who helped us through all the time from showing us the various styles offered to moving in was a wonderful help.

Poor quality control. Builder unfortunately cannot refute this because this is in the eyes of the beholder. Compared to other builders I cannot say, but coming from an industry where QC is extremely important Shea does not measure up. That is to say, my neighbor may very well think the workmanship is wonderful. I do not. Issues that I have had to call to attention of builder reps were easily fixed but why did they have to be pointed and then easily fixed? One SHEA person assigned to quality control could do a quality walk through minimizing buyer complaints and the buyers failure to note discrepancies on their walk through. Afterall, typically the buyer is not the expert. ... More

Lovely community, houses, and landscaping are as expected in a retirement area.

Enjoy the community very much

Great buying experience and response to issues with the structure after moving in. Very disappointed with the landscaping behind our new home. The plantings along the walking path behind our home are dead/dying and the area just full of weeds. No one seems to want to fix it. Wish we had resolved this before moving in.

We love our home, but simple mistakes should have been caught while building the home. Shea seems to be a mass cookie cutter builder. Very limited changes can be accommodated Mistakes are being corrected, but it takes time. Having Shea provide backyard landscaping was a mistake. There were no plans and we will be redoing the yard.

Great place to spend the quieter stage of life

Throughout the buying and building experience I was kept informed of progress and given realistic deadlines. Most of my issues have been with the appliances. In general the fit and finish are very good.

My house was selected prior to a model being built..I picked out brick for the outside with the sales office..after the house was built I was told my model couldn’t have brick on the outside..if I had been informed I would have chosen a different house…thus, my house has no curb appeal even after I paid an extra 20,000 for the lot that now has a very large apartment complex behind it.. I was told there would be trees and landscaping…as of now just weeds