Shea Homes-Trilogy Reviews

Not pleased with the quality of the finishes and appliances at this price point

So the worst part of our experience was the design center. Shea only offered packages for designs. We have built numerous homes, and this was the worst experience. There were things we didn't want that came with the package. Home could have been cleaned a bit better. Painters were terrible with not using drop clothes, so LOTS and LOTS of white paint specs all over the wood floors.

Shea builds a beautiful home with thoughtful layouts. Let me start with Kara. She was incredible to work with throughout the process. She always went above and beyond for us and helped us during the difficult emotional times of building a home. She is the gold standard for representing Shea Homes!!! Scott was out Field Manager. Like Kara, Scott was a G-d send. He was extremely communicative throughout the build. He always took our calls and responded to our texts. No ask was unimportant to Scott. If it was important to us, he looked into it and responded quickly. Scott had zero black holes. I never had to remind him a second time about anything throughout the 12 month build. His attention to detail was incredible. He would notice various things (ie tile not level, master bath accent tile appearance, and so many other details),that quite honestly, we may have missed, and he would proactively get them corrected until it met his high standards of workmanship. He always explained every detail of the house build so that we understood why certain aspects of the home are built the way they are (ie the attic insulation methodology). As I mentioned, no ask was too much for Scott. We had heard horror stories about other Site Directors which made us feel so incredibly fortunate to have Scott on our home. Like Kara, Scott is the Gold Standard and represents the Shea product to its highest level!!! We are also very thankful to have Steve as our Post-Close Warranty Specialist. Like Kara and Scott, Steve responds very quickly to anything we have and no ask is too big for Steve to handle. We look forward to working with Steve throughout our first year. Design was a total mess!!! The selection offerings were not up to par with the cost of the home and the designer we were assigned to had no idea of what options were truly available and made minimal suggestions. She also struggled immensely with using the design system and selection tools. She made numerous mistakes, that we had to fix after the close, that cost us over $10,000! She even got downright rude at times. The entire design process is extremely rushed and high pressure. They need to completely revamp their Design portion of the build. As a side note, I rated responsiveness to issues a 3 because of the design process not the warranty service. I would actually rate the Design responsiveness a 1 and the Sales, Construction and Warranty responsiveness a 5. Shea Homes did not seem to care, or be willing to assume any responsibility for what happened during design. Our designer was fired, but that does not help us in any way. ... More

Beautiful area of the state with expensive, nicely designed homes. Sizes and color schemes are great. Some things in the home could have been done better. The HOA is strict and not quick to respond. Looking forward to the clubhouse being built. Glad we have a Lifestyle Manager already in place.

This was my first new construction purchase. It was a mix of experiences. My initial sales person disappeared. I learned she was gone via email and never felt that I had a single person that I could direct questions to after that. The most responsive person I dealt with was my Field Manager.

Turnover of staff / reduction of staff and lack of communications is reason for 4 stars. Build process takes too long.

She was extremely helpful, always very friendly and got things done quickly.

We closed and moved into our new home in April and have been pleased with the warranty follow up, general quality of the workmanship and the responsiveness of the entire sales and service team at Shea homes in Wickenburg.

I have not yet moved in so I can’t give a thorough review. I found Katie and Kirstie in Sales to be attentive and helpful. I found Mike and Rome equally attentive to resolving issues on punch list. After project completion, I feel value for price paid was insufficient. Processes to deal with upgrade installation have been problematic.

Great care and responsiveness to questions

Our overall experience with Shea was very positive! Matt our sales person is a tremendous asset to Shea! We had a wonderful experience with our field supervisor, Jason. AND would build an home with Jason again, should the opportunity present itself!! Our warranty specialist, Lala has been tremendous to work with also. The biggest issues we had was during our design center consultation and issues that arose from that process. Outlets were added when they were not needed for low voltage, tile flooring was not ordered to finish the covered patio space to match the home, bathroom faucets choice was not made originally and our back patio was lowered prior to build to allow for thicker stone when we already had decided to use porcelain tile with the landscaper. I will say that the process at the time was pretty smooth…just did not understand what it meant when our designer was new to Verde River, but not to Shea. Turnover happens and most of our issues have a positive side to them as well. Overall, A+ and we want to thank everyone to make this long distance build possible without many headaches at all!! ... More

Too early to tell on a lot of this.

Overall good communications and progress reports. Overall good quality of materials and construction.

Shea has a reputation for quality and, for most items, the quality is obvious. For other times, Shea falls short. For example, one towel bar in each bath and no hand towel ring. This is a half million+ dollar home. Framed mirrors versus a single sheet - another example. It's the end finishes that homeowners "see" that should be better thought through. Suggestion: Spend about $1000 more to include finishes that will make the home sparkle. Communication is good from all departments - realtor, crew, and warranty. It's a solid home. Struggled with an ADA issue that should have been handled better. It was not honored. I do recommend Shea Homes, but with the understanding that some finishes and ADA needs be taken seriously. ... More

Nice quality home. Closing was rushed, before they could finish there things. Disappointed in the quality of carpet. Overall good service and beautiful new home.

Everything was fine, no issues

We love our new home, but defenitley were surprised at the items we needed to do when moving in. When designing your home, be aware of upgrades that don't include basic items like towel bars in the bathroom, tile & granite not sealed by builder. We expect some items needing attention, but did not expect to have to do projects the week we arrived.

Our experience with Frank in sales was very good. We had a bump in the road and Frank quickly found a solution. We had a change in project managers and both were very nice. Seth ended up being our PM and we were very happy with him. He kept us informed, sent pictures of progress and the house was always clean when we came to see it. The only thing I can see room for improvement is using teams. I had never used it and could have used some guidance. Also, it seems like there is a disconnect with the app and online version. Things weren’t always answered in a timely fashion because of this.

Jason when out of his way to answer questions, guide us on issues we were having and making us feel comfortable about decisions. The area that needs work is the design center. Our designer did not offer alternatives or give suggestions or give the pros and cons of various materials. When it came to designing the lighting and placement of outlets etc., she was no help at all. There are many things I would have done differently if I had known there was a choice.

First, I have bought 5 new homes, I will say that we love this home in general, but our beginning has been rough. Deanna was a great person to work with on the front end. House wasn't delivered clean, some things out of Shea control... type of insulation, garage door opener downgrade, dented fridge, no washer/dryer (have loaners). Busted kitchen cabinet, broken tiles all through kidtcen, also in master shower. Flooring issues, window blind too small, many little touch things that should have been done prior to delivery. Then to top it off, broken cable line, so we had zero internet/tv for first two weeks. The good news is that our long punch list is being worked on now, Adam has been an amazing help and overall the staff is very supportive. Biggest disappointment would have to be the tile issues, but other than that, it will eventually be a wonderful home! ... More

90% of everything in our new home went well. The tile and closets subs should have done a better job.

Salesperson was very responsive. Overall pleased with the home and the services provided by Shea homes during the building process and first month of occupancy.

Feel like we have a good home - not custom but comfortable. Some minor changes would have been nice (semi gloss vs flat, etc.) but Shea doesn't allow it.

Overall a great experience since I was living in California during the build. I was very pleased with the status updates during the process and appreciate that Shea has check-ins at 1, 3, and 12 month intervals. I have noticed some workmanship that I’m not 100 percent happy with though, but things I point out generally get corrected. Overall very happy and love my new home and neighbors.

Senior Sales agent Tarry is worth her weight in gold as is Field supervisor Armando. If I was still a general contractor, he would be my first hire!