Shea Homes-Trilogy Reviews

Shea assigns you a person who does your walkthrough and is available for problems that come up. Each week they sent me a picture of the building progress of my home.

Please be aware of very expensive landscaping, that is not conveyed very well

Our salesman person was outstanding. He was informative, friendly and always there to answer our questions

Attention to detail was lacking on the final product for deliver. On our week prior to close the walls in the house were not painted the correct color.

Would have like to see better quality windows. The closing experience was not good at all. Overall happy though.

Communication sometimes challenging but Shea has been willing to work with us on issues and bring them to satisfactory conclusions.

I like my home but living in a construction area is challenging.

It is our 2nd home built by Shea, and we would go with them again. They do a very good job.

Shea seems to build a very good home, but time will tell. One of the challenging issues for some of us has been we were told during the sales process that we would have 12 opportunities each to play the golf course a year, and you can't get a straight answer out of the Golf Course or the Verde River Management team. They all just say it will be determined in the future?

Responsive to whatever issues arise

All issues were handled professionally and quickly by the initial team at Shea Homes. The quality for the money is great!

Overall, we are happy living here! We are enjoying the house as well as meeting so many new friends. This is the 4th home we have built and we understand the process. We asked questions in advance and accepted that this home wasn’t 100% a custom home since we needed to stay within the Shea home plan. Again, we have confidence with Sonja & Sonny and they made themselves available to talk to us when issues arise. We had issues with the design team where incorrect kitchen cabinets, doors, ceiling molding and bathroom counter were installed per our contract. We lost confidence with the design team’s lack of responsibility and this includes their manager on site who never followed up after meetings with us. Sonny did a yeoman’s job working out these issues and we have total confidence in him. We could count on him to get us answers. ... More

The concern I had was with the disclosure or lack thereof regarding the surround sound system for the house. We had it installed by the builders subcontractor Adobe, but were never advised that they did not hook the speakers up to the owners receivers and equipment as part of the process. This should have been disclosed by Adobe and/or Shea as part of the build process.

First 30 day punch list was long but expected. Our customer service rep assigned to our house was on top of all the issues. The trades were great and responsive to the issues as well. Only wish the dust and truck traffic would be improved by requiring trucks to use the access road.

The overall experience was very good. As to quality: the windows offer much worse sound insulation compared to the replacement Windows we put into our other residence; the interior walls are paper thin; they saved a bit of money by not putting any natural light in the master bath and poorly placed the shower door to it is hard to get out. Still, while not perfect it is a lovely home and Shea is a professional machine which builds lots of homes on time.

These are nice people to work with from the sales staff to the warranty department.

Be active in your examination of the house and property, the company with follow up with problems that you find and repair them as needed.

Home completed early. Finishes are attractive, great floorplans

The first word that comes to mind when I think about the homes built by Shea is Quality. As soon as you walk in, you feel like you have walked into a home where quality really matters, from the finishings to the sturdiness of the building. The salesperson gave us a great tour of the entire community and was very knowledgeable about the area. She showed us homes that fit into our budget which, in turn, helped us find our new home. We also looked at the homes being offered by the other builders in the community but they were either out of our price range or did not feel like the same quality that the Shea Homes have. Shea also have a great customer service program after the sale. Our representative has gone out of his way to find and replace one of the tiny lightbulbs in the vent over our cooktop! All in all, our experience with Shea has been very positive. We love our new Shea home! (By the way, I never give the highest rating because that leaves nothing for you to strive for!) ... More

Shea is a quality builder. Subcontractors are "iffy". Had some major plumbing issues that were resolved. Contractors leaving garbage strewn outside construction sites that happen to be in the middle of our neighborhood. HOA dues to cover all amenities but majority of amenities are closed. ADJUSTMENT TO DUES SHOULD HAVE BEEN OFFERED

Good quality, several options to make the house your home

Laura is a rockstar! Love her! She made everything worth it! Eric did great job! Neil has also been great to work with! Stephanie...not a fan! She is horrible! We flew all the way there to work on Design and she was only willing to come in one day because she wasn't willing to come in the second day because she didn't want to put her make up on and get dressed and show up for us as we had showed up for her!! She worked with us a little bit more on the design process! I wasn't already in the middle of buying process. I would've walked out and went somewhere else because of her!

I think there prices were a little high and would have liked to have had more options available but there promise of resort style living is a great selling feature for the 55+ buyers.

Not very flexible with desired changes

The home buying experience was overall good, but felt rushed before closing due to our agent being moved to another project a few weeks before closing. We were not able to work on a few changes and we were told it was not allowed. Our agent was excellent to work with but pulled off for another project before our close. In addition, the sub contractors that need to fix problems after the 1 month walk through are not very reliable, especially with window replacements, and other documented areas of the house.