Shea Homes-Trilogy Reviews

We love our new home.

Olivia who helped us through all the time from showing us the various styles offered to moving in was a wonderful help.

Poor quality control. Builder unfortunately cannot refute this because this is in the eyes of the beholder. Compared to other builders I cannot say, but coming from an industry where QC is extremely important Shea does not measure up. That is to say, my neighbor may very well think the workmanship is wonderful. I do not. Issues that I have had to call to attention of builder reps were easily fixed but why did they have to be pointed and then easily fixed? One SHEA person assigned to quality control could do a quality walk through minimizing buyer complaints and the buyers failure to note discrepancies on their walk through. Afterall, typically the buyer is not the expert. ... More

Lovely community, houses, and landscaping are as expected in a retirement area.

Enjoy the community very much

Great buying experience and response to issues with the structure after moving in. Very disappointed with the landscaping behind our new home. The plantings along the walking path behind our home are dead/dying and the area just full of weeds. No one seems to want to fix it. Wish we had resolved this before moving in.

Many finishes like LVT AND FIREPLACES ARE NOT OFFERED. No gas fireplaces no gas ranges. You are forced to buy what they offer and then tear it out and put in what you want. The design center is very weak’

All the people we’ve interacted with: Debbie, Aiden. Rick and others have been most helpful and great to work with. The design and infrastructure of the development is nicely done along with the attention to details and follow-up.

We appreciated the responsiveness when there was a problem or we had a question. I appreciated the ability to change one of the extras that the first couple had chosen.

Almost every Shea person we talked with was a pleasure. The home buying process seemed rushed, and the Design Joy was hard to navigate. I felt like we were updated throughout the building process. After moving in, most items that needed repair were taken care of right away. The microwave does't fit correctly in the cabinet and we're still waiting for that to be fixed. My biggest complaint is the person you sent to the house to walk us through the "smart" features. The person who came out was not a pleasure to deal with at all. He was pushy and insistent that we had to sign up and use all the features of the home. Yes, even the ones we didn't want. So today my Sonos told me that there was someone at my door. The Sonos is in Murphys CA, the door is in Hollister CA. Now, my Sonos won't work in Murphys, because Alexa in Hollister has done just what we were told it wouldn't do, Alexa has taken over. It's too bad that the last Shea person we dealt with was so unpleasant. As stated, Some Great..... Some Not So Good. ... More

We love our home, but simple mistakes should have been caught while building the home. Shea seems to be a mass cookie cutter builder. Very limited changes can be accommodated Mistakes are being corrected, but it takes time. Having Shea provide backyard landscaping was a mistake. There were no plans and we will be redoing the yard.

Great place to spend the quieter stage of life

Throughout the buying and building experience I was kept informed of progress and given realistic deadlines. Most of my issues have been with the appliances. In general the fit and finish are very good.

My house was selected prior to a model being built..I picked out brick for the outside with the sales office..after the house was built I was told my model couldn’t have brick on the outside..if I had been informed I would have chosen a different house…thus, my house has no curb appeal even after I paid an extra 20,000 for the lot that now has a very large apartment complex behind it.. I was told there would be trees and landscaping…as of now just weeds

Not pleased with the quality of the finishes and appliances at this price point

So the worst part of our experience was the design center. Shea only offered packages for designs. We have built numerous homes, and this was the worst experience. There were things we didn't want that came with the package. Home could have been cleaned a bit better. Painters were terrible with not using drop clothes, so LOTS and LOTS of white paint specs all over the wood floors.

Shea builds a beautiful home with thoughtful layouts. Let me start with Kara. She was incredible to work with throughout the process. She always went above and beyond for us and helped us during the difficult emotional times of building a home. She is the gold standard for representing Shea Homes!!! Scott was out Field Manager. Like Kara, Scott was a G-d send. He was extremely communicative throughout the build. He always took our calls and responded to our texts. No ask was unimportant to Scott. If it was important to us, he looked into it and responded quickly. Scott had zero black holes. I never had to remind him a second time about anything throughout the 12 month build. His attention to detail was incredible. He would notice various things (ie tile not level, master bath accent tile appearance, and so many other details),that quite honestly, we may have missed, and he would proactively get them corrected until it met his high standards of workmanship. He always explained every detail of the house build so that we understood why certain aspects of the home are built the way they are (ie the attic insulation methodology). As I mentioned, no ask was too much for Scott. We had heard horror stories about other Site Directors which made us feel so incredibly fortunate to have Scott on our home. Like Kara, Scott is the Gold Standard and represents the Shea product to its highest level!!! We are also very thankful to have Steve as our Post-Close Warranty Specialist. Like Kara and Scott, Steve responds very quickly to anything we have and no ask is too big for Steve to handle. We look forward to working with Steve throughout our first year. Design was a total mess!!! The selection offerings were not up to par with the cost of the home and the designer we were assigned to had no idea of what options were truly available and made minimal suggestions. She also struggled immensely with using the design system and selection tools. She made numerous mistakes, that we had to fix after the close, that cost us over $10,000! She even got downright rude at times. The entire design process is extremely rushed and high pressure. They need to completely revamp their Design portion of the build. As a side note, I rated responsiveness to issues a 3 because of the design process not the warranty service. I would actually rate the Design responsiveness a 1 and the Sales, Construction and Warranty responsiveness a 5. Shea Homes did not seem to care, or be willing to assume any responsibility for what happened during design. Our designer was fired, but that does not help us in any way. ... More

Beautiful area of the state with expensive, nicely designed homes. Sizes and color schemes are great. Some things in the home could have been done better. The HOA is strict and not quick to respond. Looking forward to the clubhouse being built. Glad we have a Lifestyle Manager already in place.

This was my first new construction purchase. It was a mix of experiences. My initial sales person disappeared. I learned she was gone via email and never felt that I had a single person that I could direct questions to after that. The most responsive person I dealt with was my Field Manager.

Turnover of staff / reduction of staff and lack of communications is reason for 4 stars. Build process takes too long.

She was extremely helpful, always very friendly and got things done quickly.

We closed and moved into our new home in April and have been pleased with the warranty follow up, general quality of the workmanship and the responsiveness of the entire sales and service team at Shea homes in Wickenburg.

I have not yet moved in so I can’t give a thorough review. I found Katie and Kirstie in Sales to be attentive and helpful. I found Mike and Rome equally attentive to resolving issues on punch list. After project completion, I feel value for price paid was insufficient. Processes to deal with upgrade installation have been problematic.

Great care and responsiveness to questions

Our overall experience with Shea was very positive! Matt our sales person is a tremendous asset to Shea! We had a wonderful experience with our field supervisor, Jason. AND would build an home with Jason again, should the opportunity present itself!! Our warranty specialist, Lala has been tremendous to work with also. The biggest issues we had was during our design center consultation and issues that arose from that process. Outlets were added when they were not needed for low voltage, tile flooring was not ordered to finish the covered patio space to match the home, bathroom faucets choice was not made originally and our back patio was lowered prior to build to allow for thicker stone when we already had decided to use porcelain tile with the landscaper. I will say that the process at the time was pretty smooth…just did not understand what it meant when our designer was new to Verde River, but not to Shea. Turnover happens and most of our issues have a positive side to them as well. Overall, A+ and we want to thank everyone to make this long distance build possible without many headaches at all!! ... More