Shea Homes-Trilogy Reviews

The quality from model home to residential home is unexpectedly lower. The finish trades are not as high quality as they were in the model homes. Disappointing ! Richard has done everything possible to get the trades to complete work orders, sometimes they just don’t show up.

Poor communication-in the whole process.

I am not as happy as I thought I would be with the quality of our home.

Shea has done an admirable job navigating the current supply chain problems plaguing most industries.

Building a new home during a Pandemic has proved challenging as many materials have been a challenge to source. Many shortages which resulted in delays and possibly affected the quality of workmanship and materials resulting in some re-work. Overall, we are happy with our new home.

Shea Finance was terrible we ended up not using them and had to pull money from savings to pay cash for house. Never recommend anyone to deal with Shea on the financial side.

We got off to a rough start with Shea. We selected the Latigo model at original document signing, only to find out 4 weeks afterward that Shea did not include cabinets in the Casita nor would Shea install cabinetry in the Casita. No one ever said a word about this, not our sales rep or any of the staff in the model home. And the models had no signage indicating such. We felt that was very misleading. When I tried to reason with Melissa T. about this issue, she gave me a car purchasing analogy that I found a bit insulting considering the amount of money we were spending. When Shea started the build, the foundation was put in the wrong place and our friends noticed the placement and contacted us. Fortunately, I had the correct plot plan and was able to get it to Abbey and Shea before the concrete was poured. This delayed our build 6 weeks and there was no apology, no compensation, nothing from Shea except an "Oops". Strike 2. That was souring. Working with the designers was unusual since we had to make all the aesthetic selections on line due to the quarantine, but we were able to finish. Angela was excellent. Shea built our home with all the correct selections. We will have to see how it fares living in it. I have already noticed some sloppy craftsmanship around the window installs. Large gaps between the stucco were filled in with caulking. Definitely not fine home building there. I will address this on our 6 month walk through (or whatever the month walk through coming up). Thank you for this opportunity. Greg and Yvonne Lot 794 ... More

Sale staff exceptional in all phases.. making the process less stressful..

Builds a basic house with few frills, but some questionable "upgrades" ill suited to the Va. climate.

Service rep. Informed us of scheduled repairs but no one showed up. He forgot to send work orders to vendors. Work was eventually completed. Lag time from request to completion can be a few weeks.

Have been in my home for two months. Had a plumbing leak that was quickly fixed and some other relative minor issues. Some exterior trim work was poorly done for the price of the house I feel. Responsiveness to issues has been excellent so far. I think more time is needed in the home for a truly accurate review.

Great people and company. My impression is everyone is too stretched. Responsiveness and detail support could be better. At least in the community I am in, Trilogy Rio Verde

Quality of work could've been a bit better. The interior paint seemed to be very cheap. Need more pickle ball courts and tennis courts as the community continues to grow

We love the community and the people. We love our house.

Will has been a delight to work with!

Shea is a great home builder! Andrew, our warranty specialist, is great to work with!

Staff was very friendly, but sometimes did not come through with requests. East to contact but not always responsive. If I needed an immediate response I had to go through my sales person even though I was told by project manage I could contact him.

First, I would like to focus on the positive aspects of our experience. There are three people who have contributed to making this experience a success. They are Ryan, Kara and Lala. Each has contributed in their own way to help promote a collaborative effort to realize the completion of our home. Our first contact with Shea was Kara. From the start, she was professional, personable and had a great sense of humor. She was tolerant of our many questions, requests and complaints. Her graceful approach helped smooth things out that led to the creation of our home and hopefully a continued relationship. Ryan was with us the most. His generosity and gentle demeanor walked us through the different stages of the building process. He was challenged on many occasions by some of the vendors and then had to work with us to explain why things were not going as planned. There were challenging times, but he stuck with us, much to his credit. Lastly, LaLa has provided us with the follow up of warranty work, questions on how things work or don’t and kindness and humor when dealing with vendors who don’t show up for a service call. LaLa, like Ryan, goes above and beyond to provide us with the information and help we have needed to get this house off to a good start. On more than one occasion, she has made time for us outside of her schedule to help us. She is always positive and a delight to be with. There were a few issues that I would like to bring to your attention. During our buying and building experience, design changes were made but not communicated to us until after the fact. This required time and effort to develop a new design plan and to resolve ourselves that what we thought we could have was not possible. The other change that I would request is that you give your team the authority to make decisions based on their expertise and experience. For example, we have a scratch in one of our windows. An appointment was made for the vendor to address this. We waited an entire day for this gentleman to come out and say “Yes, it’s scratched and should be replaced “. This is a huge waste of our time to sit at home the entire day only to have the vendor confirm what Lala had already determined as a defect. It would save time and money and frustration for your homeowners not to have to go through an inefficient process such as this. Without the help, kindness and support of Kara, Ryan and Lala I would not have bought or continued with building this home. ... More

I appreciated the weekly email updates.

Let me start by saying that my wife and I love the area, neighbors, and the model home we selected. We also appreciate many of the Shea associates who helped us along the new home journey. With that being said, unfortunately in my opinion the quality that was touted prior to building has left us very disappointed especially for the amount of money you are spending to purchase your new home. We understand that with a new home there will be some issues along the way, but we have had our fair share of challenges which has taken away the excitement of enjoying our new home. To Shea’s credit, the staff and workers have been very responsive to our needs in trying to make things right. I sincerely believe that with so many new homes under construction each with their own time frames, quality is definitely suffering. So, would I recommend Shea homes, time will tell. To early to make that recommendation. ... More

A delightful home in a delightful community. Just some issues around service items being properly attended to in a timely manner…

The construction of the home was very smooth. The home is beautiful.

The home is lovely. Some tweaks, of course. But while they were building, we were buying furnishings and getting ready to fill the house appropriately. Since there was no model of the Liberty design here, we relied on the floor plan and virtual tours of Liberty’s online. The dining light was 8 ft. From the wall. But here it was hung 5 ft. From the wall, contrary to the videos and tours. They said it was according to the plans. Apparently Shea advertises one thing and delivers something different. In this case, a dining chandelier that is in the wrong place. They refuse to admit the impracticality of the placement, claiming the blueprints were followed. We feel strongly that because every virtual tour of the Liberty shows it 8 feet from the wall should mean they should have to move our Liberty chandelier to 8 feet from the wall. They admit it is not in a usable spot, but say the blueprints were followed. Then CHANGE THE BLUEPRINTS...and move our chandelier to where it should be! ... More

Don’t use Shea mortgage! And upgrade options are very overpriced. Things that can be done later, such as landscaping, are better to do on your own.

Our positive part of this experience has been with the sales team, especially Anjuli and the building manager, Ryan. The negative portion of the experience is simply the quality of home and craftsmanship which is subpar. This is from framing and exterior wall studs between 16" to 24". Closer to 24" than 16", but never uniform. The backplash tile was redone, cabinets not level, mud on can lights, painting trim redone, exterior painting redone, very cheap linoleum that tore quite easily in the laundry room, an air bubble in the LVP, the island counter was not square and the dining room wall was not square. Shea has fixed nearly all of the defects. We have had to spend lots of additional money to fix shortcomings and just make the home look like it has a higher quality to it. ... More