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Shea Homes-Trilogy Reviews
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What Homeowners Have to Say About Shea Homes-Trilogy.
Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 870 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
To busy catering to potential buyers
- Scot K.
- Verified HomeBuyer
- April 22, 2021
- Wickenburg, AZ
Once the ink was wet on the purchase agreement, Shea's entire attitude changed towards me. It's taken several months, but I believe we are back on track. Patrick has treated me fairly. Just too bad it took so long to get to this point. love the community, and the stunning vistas. My advice, less focus on the next home sale and more focus on the customer you just sold to.
Shea Homes - Trilogy responded:
Hi Scot. Patrick will continue to be in contact with you and Robb will be taking care of any follow up items. Thank you.
Total Score 3
Quality 3
Trustworthiness 3
Value 5
Responsiveness 3
Shea Homes - Trilogy - I had a great field manager who took care of issues promptly.
- Joyce K.
- Verified HomeBuyer
- October 09, 2020
- Denver, NC
I had a great field manager who took care of issues promptly.
Total Score 3
Quality 3
Trustworthiness 4
Value 2
Responsiveness 5
Very nice cookie cutter home ! Great Development
- Anonymous
- Verified HomeBuyer
- April 24, 2024
- Rio Verde, AZ
Over all nice home - Not a custom experience Some things that we were sold to was not the entire story
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Sales a journey into old fashion pressure techniques
- Anonymous
- Verified HomeBuyer
- April 21, 2024
- Rio Verde, AZ
Pay attention to the details, pay attention to the difference between model and real house...a lot of what shown in the model after signature you discover in not there....good people in general but sales really focussing in maximizing profit and not to take care of client after sales. Before closure order an home inspection...you might be surprised, reply worth .
Shea Homes-Trilogy responded:
Hello- We appreciate you sharing your experience and will take note. Please reach out to warranty@sheahomes.com so we can address your concerns. Thanks!
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Friendly, professional
- Lee S.
- Verified HomeBuyer
- December 02, 2023
- Kuna, ID
From initial visits, things changed ie: when we entered the interest list, fencing was included, then when it was time for the contracts, fences were not included. Some homes in the track get them, others do not. It is being marketed as a gated community, however there are large perimeter openings where anyone can enter.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Community Living
- Anonymous
- Verified HomeBuyer
- September 12, 2023
- Las Vegas, NV
Many nice people living in the community, lots of events, clubs and something to do for everyone. Shea Homes salespeople are wonderful to work with. Many things in the choices need to be improved upon when designing the home. Better attention to individual homes for completion. Move in inspection should be improved upon also.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Beautiful home but too many issues
- Allison H.
- Verified HomeBuyer
- May 23, 2023
- Las Vegas, NV
Mike is dependable and will do his best to help, although sometimes his hands are tied. Overall experience is more corporate than I would have liked. There are not enough bodies to do the work in a timely manner.
Shea Homes-Trilogy responded:
Hi Allison- Thank you for your feedback. Our local team will be reaching out to you to go over your concerns.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Our new Home in Wickenburg
- Diana R.
- Verified HomeBuyer
- May 02, 2023
- Wickenburg, AZ
We love the community and people here at Shea Ranch. The quality of of home builder was not to our expectations. We felt nickel and dimed with upgrades which are not that impressive. It’s been 2 months since we closed on the house and still no upgraded stove top. Our three slider door is poorly made and not to Shea quality. Gutters should be included in house price. Why isn’t it??? It’s been a very dissatisfying journey with Shea home builder considering they are such a well known trusted builder. Sincerely Diana
Shea Homes-Trilogy responded:
Hello Diana- We appreciate you sharing your experience. Our Warranty Manager has reached out to you to discuss your concerns and will have someone follow up with you to review and schedule your warranty concerns. Thanks!
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Generally good feedback on progress
- John R.
- Verified HomeBuyer
- May 17, 2022
- Denver, NC
Have only been in the house for 3 months and still have some quality issues to address. Most are addressed timely, but need to be patient with the labor challenges since Covid.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Shea Homes-Trilogy - Workmen have not shown up when they were scheduled to.
- Kathleen P.
- Verified HomeBuyer
- March 01, 2022
- Denver, NC
Workmen have not shown up when they were scheduled to. Closed 12/31/21. I am still waiting for mirrors and shower doors on my master shower. It has been 9 weeks. Smart home visit was just completed yesterday. There appears to be a disconnect between contractors.
Shea Homes-Trilogy responded:
Hi Kathleen. We apologize for the delays you have had. While your shower doors have now been completed, the mirrors are still incomplete and we're working on getting that resolved for you. Sonny will reach out to you today. Thank you.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 1
Frustrated
- Anonymous
- Verified HomeBuyer
- January 04, 2022
- Denver, NC
Once coverings started, so did poor workmanship. Holes in the sheathing, misaligned and damaged dry wall, poorly aligned trim. A lot of hacking, followed by hiding with plaster and RTV. Materials were above average, hence the rating of 3.
Shea Homes - Trilogy responded:
Thank you for taking the time to provide your feedback. We're sorry you are experiencing issues with your home. Since we are unable to follow up with you directly, please contact customerservice@sheahomes.com so we can discuss any issues with you.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
The location and amenities in Trilogy
- Paul N.
- Verified HomeBuyer
- March 09, 2021
- Bonney Lake, WA
Pretty nice home and customer service overall is so far okay. Beware of what is standard and included in the price vs. what is considered an upgrade extra. They can add up to a premium price very quickly. Attention to detail in the fit and finish during construction could use a bit of improvement with closer quality control.
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 2
Meeting deadlines
- Larry L.
- Verified HomeBuyer
- January 05, 2021
- Bonney Lake, WA
Be sure to be comfortable with the limited flexibility offered in the design stage of the process, and the complexity of the "smart" option.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Shea Homes - Trilogy - Struggled somewhat with the sales team but am overall satisfied
- Anonymous
- Verified HomeBuyer
- December 11, 2020
- Bonney Lake, WA
Struggled somewhat with the sales team but am overall satisfied now that I've moved in
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
Sloppy
- Mary B.
- Verified HomeBuyer
- December 10, 2020
- Peoria, AZ
A lot of sloppy work. Paint spots on floors. Crooked stove vent. Countertops installation half-assed. Multiple cabinet scratches. Cheap toilets.
Total Score 3
Quality 3
Trustworthiness 4
Value 2
Responsiveness 4
First two months
- Dedra R.
- Verified HomeBuyer
- October 10, 2023
- Rio Verde, AZ
I think it is very tough to give a review when this is a seasonal home and we have only spent one week in it. We have not even had our first walk thru. I have had two appliance issues. Once had to be completely replaced and I had to fight just to get that done and the 2nd I had to fight with GE and still fighting. So I don't think filling out a survey is going to be very fair to anyone at this point until we know that our walk thru items are going to be handled at the first walk thru this week.
Shea Homes-Trilogy responded:
Hello Dedra- Thank you for your feedback. We have shared your comments with our local team and our Warranty Manager has reached out to follow up on your appliance concerns and Warranty Specialist has been in touch as well.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Great community- construction quality & finish standards need improvement
- Catherine W.
- Verified HomeBuyer
- May 13, 2023
- Rio Verde, AZ
The Trilogy community is great although Shea was not transparent about the community restaurant and Spa being open to the public. Unfortunately the public depletes availability of these amenities for the members that pay for them. The standard finishes are very outdated which means you have to pay for tons of upgrades just to get finishes that don’t come from the 90’s. When you purchase a home you will have to put in about 30% of the purchase price in upgrades to get to current acceptable finishes. Love the community. Need more people in their 50’s so we have more ACTIVE adults.
Shea Homes-Trilogy responded:
Hi ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Some build and window issues
- Anonymous
- Verified HomeBuyer
- March 29, 2023
- Front Royal, VA
There is a lack of attention to details, such as drywall, trim and paint application. The build process is rushed and can show in the finished product. Also the windows that are used are of a poor quality.
Shea Homes-Trilogy responded:
Hello- Thank you for sharing your experience, we would like to address your concerns but we don't know your name. Please reach out to warranty@sheahomes.com so we can have a customer service manager contact you.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Not the greatest
- Morey B.
- Verified HomeBuyer
- March 28, 2023
- Peoria, AZ
Design center and landscaping were truly both lacking!
Shea Homes-Trilogy responded:
Hi Morey- We are sorry to hear that your experience wasn’t up to your standards. We are more than happy to discuss your thoughts and someone from our team will be reaching out to you.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 1
Disappointed with our fixer upper
- Anonymous
- Verified HomeBuyer
- February 28, 2023
- Denver, NC
We were super excited to be building a brand new home. After choosing many options and getting the grand total of almost $700,000, we thought that things would be perfect. They were far from being perfect. We have crooked walls, crooked tiles, uneven flooring, and many other things that we were told that there is not enough workers and trained people to do quality work. Now that we are moved in, we just heard that they are slowing down the process and focusing more on quality. That would be great if they could refund us about $100,000.
Shea Homes-Trilogy responded:
Hello- We would like to address your concerns but we don't know your name. Please reach out to warranty@sheahomes.com so we can have a customer service manager contact you.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
“God is in the details” ~ Eero Saarinen
- Anonymous
- Verified HomeBuyer
- February 28, 2023
- Denver, NC
Home plans are fantastic. Amenity center is top notch. Quality workmanship in homes is sorely lacking in finishing details. Restaurant atmosphere is lovely but the menu needs work. It should reflect not only the local area but also speak to the diversity of the community. The dirty paper menus were a bit of a turnoff. Shows a lack of pride in presentation.
Shea Homes-Trilogy responded:
Hello- Thank you for your feedback, we would like to respond to you concerns personally but you responded anonymously. Please reach out to warranty@sheahomes.com so we can have a customer service manager contact you.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
The build process was long, complicated and delayed
- David M.
- Verified HomeBuyer
- February 01, 2023
- Wickenburg, AZ
Too many unrealistic reasons to explain an 18 month build cycle. However, management responded well when faced with a rate lock expiration deadline to complete the build on a specific date.
Shea Homes-Trilogy responded:
Hi David-
Thank you for your feedback. Your comments have been shared with our team.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Shea Homes - Friendly and Engaging Staff, but Overall Workmanship Needs Improving
- Anonymous
- Verified HomeBuyer
- January 10, 2023
- Indio, CA
Recently I took delivery of a new home build by Shea. The design fit my needs and the home is nicely laid out. After some annoying delays with the city power, I tool delivery in the fall of 2022. On the whole the home turned out well, but there were areas of quality control that got missed or were ignored. I encountered some poor stain work and finishing on the cabinets, damage to appliances, interior and exterior paint and finishing issues and some electrical issues. The repair service is coming along and some items, I feel, will be pushed to the side. The sales and construction staff ...
Shea Homes-Trilogy responded:
Thank you for your feedback. I have shared this information with our team but since you posted anonymously we can not respond to you personally. Please continue to reach out to warranty@sheahomes.com so we can get your issues resolved.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Shea home buying experience
- Vincent D.
- Verified HomeBuyer
- December 20, 2022
- Indio, CA
I am going to begin with the positives. I am very pleased with the results of our home. I was very pleased with the responsiveness of the construction manager, Ryan. Ryan was also dedicated; however I feel the crew’s were spread too thin with over 30 new builds going at the same time. This resulted in multiple details being overlooked. Our punch list at the time of our walkthrough prior to closing was extensive with more than a dozen items. The most serious items were three separate previously undetected gas leaks. The connection to the swimming pool heater was not connected properly. There ...
Shea Homes-Trilogy responded:
Hello Vincent- Thank you for your feedback. We have shared this information with our team and our Operations Manager, Andy will be reaching out to you to discuss further.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
SanTan Build 2020-2022
- Terena K.
- Verified HomeBuyer
- November 27, 2022
- San Tan Valley, AZ
I've waited until now to complete this review, as we've been away since September, after officially closing on July 4th 2022. We began the process in 2020-2021 and experienced many delays, thru the pandemic, lack of supplies, labor, etc... For the most part the process has been adequate, having never built a home before, I don't have a reference. I with the Design Day had included the exterior of our Resort Model, as there were a few structural things that weren't discussed and weren't done when we took possession last June. We're still waiting on those to be complete. We are ready to come ...
Shea Homes-Trilogy responded:
Hello Terena- Our Warranty Manager, Stacy, will be reaching out to you to address your concerns. Thank you for sharing your feedback.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Narrow Reviews by Area
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- Washington, VA (77)
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