Shea Homes-Trilogy Reviews

It was as expected for a new build

Hard to communicate with builder ….only text messages his phone mailbox always full. I understand delays but communication important! He was better toward end of construction _ mind you a year and half! I had one month appointment and still two issues not resolved? I’ve called twice - no call back? It’s been a month - I’ll have these two issues on the 5 month appointment- a few other things are needing attention as well! I get new homes always have issues - usually simple but would be nice for at least a call back.

Issues after delivery take too long to get resolved. We have 2 broken windows that were supposedly ordered before the house was finished. Been in house now 2 months, still have broken windows. Other issues same problem. Not responsive at all.

Poor workmanship. Many things were rushed, and it shows.

Our brand new fridge did not work, four rooms of our home only had primer on walls and was not painted until two months after we moved in. We had to move all furniture and walk hangings again. Many other issues. Very unhappy with how all of this was taken care of.

Sales staff easy to work with. Sub contractor slow to fix problems

We have found the Valor neighborhood in Idaho to be quite enjoyable overall. However, we have encountered some challenges with the quality of the finish work and the pre-inspection process. Upon moving in, we discovered several appliance issues that had not been addressed prior to our occupancy, despite Shea Homes' assurance of a complete home review. For the past three months, the oven has been non-functional, and the exterior paint on the house has been found to be faulty, requiring repainting, both have not been rectified. In addition to these issues, we have also observed subpar workmanship in other areas of the home. The concrete in the back porch was of poor quality, necessitating Shea Homes to apply epoxy as a remedy. Similarly, the finish on the garage floor is also below standard, and despite our requests, Shea Homes has not taken steps to rectify this matter. Furthermore, the wood frames on all the closets are coming apart, indicating further deficiencies in the construction. Outside the house, there have been safety concerns as well. The front walkway presented a trip hazard, resulting in multiple individuals tripping or falling. While a solution has been implemented, it is not up to par with the standards of the neighborhood and does not match the aesthetics of other homes in the area. Regrettably, our attempts to address these issues with Shea Homes have not yielded a satisfactory response. Although the warranty person assigned to our home is making efforts to rectify the situation, the time it is taking to resolve these matters is unacceptable. In conclusion, we are deeply disappointed with the lack of prompt and effective action from Shea Homes in addressing these concerns. We trust that Shea Homes will take our feedback seriously and work diligently to address these issues in a timely manner. ... More

I believe your overall experience depends on who you get as a field manager.

Pay attention to detail do not let them rush you through your walk-throughs because you will never get anything done it is horrible trying to buy a house and expecting it to be right and four months waiting to get it things repaired don’t let the smiles for you

The home is great. But but you really want to make Trilogy exceptional add more amenities. Restaurants, pools (only a 4lane 4ft deep pool), activities. A community of 1,500 homes in a small town needs to be inclusive. Without the Amenities needed you will never meet your potential. It can't be all about more homes. It has to be about Lifestyle. The clientele you deal with has many options and the ability to afford it.

Shea are amazing - they build a beautiful home and their staff are fantastic. However the landscape company are awful, the pool company are the worst at customer service and the ‘smart home’ and alarm company are impossible to deal with and do incredibly shoddy work.

Our sales associate was knowledgeable, helpful, and responsive! I was disappointed that we received no communication welcoming us or congratulation us after we closed. The project manager and warranty contact have been great! They have both been responsive and helpful. We are looking forward to enjoying our new home for many years!

This is a quality builder. Good sales person.

Nancy was very helpful. She showed us homes that met our needs. She answered any and all questions she could. If she wasn’t able to answer the phone when I called, she called back in a timely manner.

Love our home! Really do. From the base plans to the structural options, all are very well thought out. Zero quality issues. If you find fault - then it's an indication that you should have had a custom builder and the price that goes along with it. The only complaint we had was the multiple - and unclear - points of contact. We never really knew who could answer what when. Sales person basically drops off at contract signing. But then, with some options / changes, you need to go back to the sales person. Most selection are with a contract design firm. We never had a clear pricing list of the upgrades. e.g. arrived at AZ Tile to pick out our kitchen counter tops all to realize from AZ Tile there was an approved Shea list. Who knew!? Everyone seemed to have an assistant - so you'd get an email out of the blue stating 'sign this'. Why? Who are you? Full quarterly HOA fees were never fully explained - I will say in writing because I have zero record of it. Again - LOVE the end result. Just be ready to be very attentive along the way . . . and ask over and over again "what should I expect next?" "What should I do next?". ... More

Ongoing construction around me is difficult. The construction fence pushing people to walk thru my yard and smashing my plants is distressing. The loud music is annoying. Better design would include a solar tube in the dark master bath, counter garbage disposal button instead of under sink and thin grout lines (instead of 1/2inch white) in the floor. No real designer would put wide white grout in the floor.

Everything is great. Except the HOA.

I love my house but was disappointed at the rush for me to sign papers when I was away in Turkey. I notified Shea that I would be in Turkey and would sign when I return if everything was ready at that time. I was assured that was ok. I find out after I had to sign, while in Turkey at 2:30am, a few nights in a row, that upon my return my house price went down $100,000 and an incentive greater than I was given was now offered. Not pleased with that transpiring.

Shea has built us a great home, the individuals we worked with were wonderful. Buyer beware tho, will Shea sell out the community to another developer like they did ours? I wanted Trilogy and Shea, but our community was sold to Forestar and DR Horton. We did not understand what that would encompass. I love our home, just would be happier if it was still a Shea community.

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It took way too long to build my house, but the times controlled this issue. The workers worked hard and were friendly when encountered. I still have a missing cabinet door in my kitchen and missing fascia in my master bath, 2 months after occupying my home. No idea when they will be corrected.

the build time exceeded over a year. this was unacceptable and caused us to lose our rate lock. our construction manager was fantastic and communicated terrifically.

Took way too long to build this house. It would sit for weeks at a time with nothing getting done. After an entire year they still changed our close date and messed up our schedule to get additional work done. I would not have purchased if I knew then what I know now. We would have never started working with Kristen if we knew then what we knew later......she made the experience uncomfortable. Also. house appraised for a fair amount less then what we paid for it,

I don’t like leaving reviews that are less than great but sometimes it just is. Lots of imperfections in the drywall can be seen once painted. The builders paints is seriously watered down which can be seen in the coverage. Whoever lays the sod does a terrible job and it is not because it shrinks, way to much space between rows which creates ruts. To fix they put down dirt filled with stones and seed which I am to water twice a day. That isn't what i paid for. They had to replace 2 toilet tanks that were cracked, and 4 doors had to be fixed because they didn't close right. The floors are beautiful and good workmanship as are the cabinets. ... More

We looked for a couple years before deciding on an Encanterra home- unfortunately our timing gave us a lottery as are only option for a home. We won our pick and were so excited except it took 7 mo longer to build than expected. Our salesman was the best and so patient with the time, questions and our needs along the way. Unfortunately, we have had many issues with our new build that need attention. Our pergola is the wrong size, our oven broke, our garage door opens randomly and the list goes on. I think there was a rush to finish a lot of the new buildings, so quality and dependability suffered. Our building coordinator has had her hands full with all of our issues- and has been great and efficient attending to our needs- but had the house been built properly, she wouldn’t have to back track on so many issues. Thankfully, we have a year warranty- so that gives some piece of mind to what’s been very frustrating and unexpected ... More