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Shea Homes-Trilogy Reviews

What Homeowners Have to Say About Shea Homes-Trilogy.

Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 920 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes-Trilogy

has 4.2 out of 5 stars in All Areas

920 Reviews in All Areas

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4

Responsiveness 4.1

Customer Reviews

Great home buying experience

  • Charles B.
  • Verified HomeBuyer
  • February 20, 2024
  • Wickenburg, AZ

Beautiful home, finished ahead of schedule, great buying experience

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Turnover Process

  • Kevin D.
  • Verified HomeBuyer
  • February 13, 2024
  • Rio Verde, AZ

The punchlist walk thru and final acceptance of home was exceptional. Items noted in our punchlist walk were all thoroughly addressed.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Joe at Verde River

  • Joseph D.
  • Verified HomeBuyer
  • February 07, 2024
  • Rio Verde, AZ

Working with Shea on this build was great. Obviously a lot of moving parts and decisions to be made. We felt supported the entire way and the professionalism demonstrated by all involved provided confidence and comfort. Many thanks to Kara, Bryan, Theresa, Steve and all others behind the scenes. We really appreciate your help and support along the way.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Jim

  • Dr James J.
  • Verified HomeBuyer
  • January 02, 2024
  • Rio Verde, AZ

We have been delighted with the Shea experience. Our sales representative,Matt is the most honorable, thorough and responsive person we have ever experienced. Shea makes the home building process seamless with no stress.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Welcome to my AZ home

  • Ralph B.
  • Verified HomeBuyer
  • January 02, 2024
  • Rio Verde, AZ

This is my first time building a home in a new location. It will be a main residence soon. From start to finish, Shea was wonderful. Kara in sales office called us about a lot, set us up with the design and build team, and answered all questions honestly and quickly. Jason, the GC for the build, kept me informed, sent progress photos, and held my hand the entire way through. What could’ve been very stressful became very simple.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Attention to details and very responsive.

  • Roger P.
  • Verified HomeBuyer
  • December 27, 2023
  • Kuna, ID

Quality employees are the best part.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Not a single issue was found with my new home when I moved in.

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2023
  • Las Vegas, NV

Trilogy is a very nice clean and respectful community.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Fantastic!

  • Paul P.
  • Verified HomeBuyer
  • October 26, 2023
  • Las Vegas, NV

Our salesperson, Kelly was fantastic. She was very responsive and understanding of our needs. The home building process was coordinated by Roy, Guy, and Jon. Our interactions with these men throughout the build was beyond fantastic. They answered any and all of our questions, in layman terms, which we could understand. They built our home like it was their own. After the close of escrow, Mike, our Shea Warranty representative has been wonderful. He's responsive and efficient.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great Experience

  • Dennis S.
  • Verified HomeBuyer
  • October 19, 2023
  • Rio Verde, AZ

Our salesperson and construction manager were excellent in every aspect of the process and in addressing issues that arose.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Wonderful experience...

  • David Z.
  • Verified HomeBuyer
  • September 29, 2023
  • Front Royal, VA

The purchase, building, and follow-up on our new home was a pleasurable experience. We loved the process and love it here as well.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

All individuals, Scott, Marc, Rob, Tammy and others have been professional and responsibe

  • Scott K.
  • Verified HomeBuyer
  • September 27, 2023
  • Wickenburg, AZ

My experience was stellar. While there were a few hiccups because of weather, supply and labor shortages, I was kept informed every step and given updated timelines. Building materials seem solid. The array of interior upgrade options (flooring, cabinets, etc.) rocked. Overall, very satisfied.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great

  • Juan B.
  • Verified HomeBuyer
  • September 06, 2023
  • OCALA, FL

Was a terrific experience, Tammy at sales office was such a pleasure to work with. Dan the warranty officer has been very helpful and attentive. Facilities and staff at Club and pool are great.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Pleasef

  • Steven W.
  • Verified HomeBuyer
  • September 05, 2023
  • OCALA, FL

Great workmanship and Warranty follow up is first class. Thanks James and Daniel. We are very pleased. This is our seventh or eight build and our best.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great homebuilding experience!

  • Roderick H.
  • Verified HomeBuyer
  • July 19, 2023
  • Rio Verde, AZ

Our homebuilding experience was great! They kept us informed and was very prompt with any responses to our concerns! The quality of craftsmanship of the build is hands down the best we have ever experienced! The attention to detail and quality of work is top tier! I would build 3 more homes with Shea!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Patient salesman and good response.

  • Jim P.
  • Verified HomeBuyer
  • July 18, 2023
  • Indio, CA

Our sales person was very helpful in listening and waiting patiently for us to make a decision which took 2.5 years. Thank you James. We love our new home and are enjoying living here. Also the responsiveness from Richard has been very appreciated.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Dan and the staff made this a wonderful experience.

  • Mary Alice M.
  • Verified HomeBuyer
  • July 03, 2023
  • Front Royal, VA

I had a wonderful experience in buying my Shea home. I met with Dan and he showed me the model homes and explained the differences. I wanted no steps and was assured that there was a model with no steps. We drove around and I chose a lot based on the information Dan gave me. I had been looking for over a year before I found Trilogy. Mike sent me weekly updates once building started. The trip to Sight and Sound and the design center was wonderful. With their guidance and my budget in mind, I was able to choose communication and finishes. The bottom line I love the house. I was kept ...

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Wonderful

  • Dennis M.
  • Verified HomeBuyer
  • June 29, 2023
  • Las Vegas, NV

Buying a Shea home has been a wonderful experience. Everyone involved has been professional and very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Chuck

  • Chuck M.
  • Verified HomeBuyer
  • June 27, 2023
  • Indio, CA

Extremely impressed with the multiple inspections done by Shea prior to our taking possession. The management at Shea did the final inspections! The top management comes out to make sure all the upgrades are completed and the quality is up to their specifications. We’re impressed! We were also kept informed throughout every level of construction during the build by our liaison Rudy. He was always available and answered all our questions. He guided us through the build and we had confidence in his experience!! He created a pleasurable experience which doesn’t always happen when building a ...

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Brad was a wonderful site manager to work with

  • Margaret M.
  • Verified HomeBuyer
  • June 27, 2023
  • Denver, NC

Brad (site manager( Dan (warrantee specialist ) and Sonja Shea rep were all very responsive on Teams site, answered all questions, were encouraging with responses. great experience

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Trilogy at Sunstone is the best!

  • Raul A.
  • Verified HomeBuyer
  • June 25, 2023
  • Las Vegas, NV

We visited the area when there were barely any homes and the models had just opened and decided it was the place for us. We did the build "Long Distance" from Washington State and didn't actually see our new home until we did the walkthrough. They did a great job and have been diligent at resolving the small discrepancies that can happen at any new construction. We feel that the whole experience vastly exceeded our expectations!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great service

  • Lolita P.
  • Verified HomeBuyer
  • June 06, 2023
  • Denver, NC

Dependable service and work done

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Professional

  • Nancy M.
  • Verified HomeBuyer
  • June 05, 2023
  • Denver, NC

Great experience, exceeded our expectations.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Fantastic from start to finish.

  • Lon T.
  • Verified HomeBuyer
  • May 31, 2023
  • Indio, CA

Very happy with the entire experience. Tarry in Sales helped us find the perfect lot and Debbie in the Design Center helped us select finishes that we love even more now that we have moved in. Our construction manager Ryan was awesome to work with from start to finish and kept us updated on progress weekly. Richard has been very helpful with our minor issues after moving in. We absolutely love our new house and our new neighbors. Its a great community to be a part of.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

I love my Trilogy home!

  • Jennifer M.
  • Verified HomeBuyer
  • May 12, 2023
  • Rio Verde, AZ

The Trilogy lifestyle and community is all I hoped it would be, and more. I am happy to be here!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

SHEA EXCELS

  • Barbara S.
  • Verified HomeBuyer
  • April 19, 2023
  • Rio Verde, AZ

MY SALESPERSON, CONSTRUCTION MANAGER AND WARRANTIES MANAGER ARE TOP NOTCHED, EXPERIENCED, PROFESSIONALS WITH WHOM I ENJOYED WORKING VERY MUCH. I got very, very lucky having Matt, Eric R. and Lala assigned to my lot. Each one responded to my questions and concerns quickly and thoroughly. Shea's quality control processes are awesome.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5