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Shea Homes-Trilogy Reviews
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What Homeowners Have to Say About Shea Homes-Trilogy.
Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 920 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Disappointed home owner
- Anonymous
- Verified HomeBuyer
- November 02, 2022
- Las Vegas, NV
The sales team is very disorganized and not very responsive. Home prep work before delivery was done at the eleventh hour. Production workmanship is subpar. Warrenty workmandhip is very good but inconvenient because of schedule and waiting for work to be completed; it should have been done correctly before home delivery. Rob Shay is outstanding as a warrenty specialist.
Shea Homes-Trilogy responded:
Hello- Thank you for taking the time to share your feedback and it will be shared with our team. Since you responded anonymously we are unable to reach out to you directly, so please be sure to reach out to us at warranty@sheahomes.com
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Home Buying, Post-Pandemic
- Howard S.
- Verified HomeBuyer
- September 28, 2022
- Las Vegas, NV
We found after we built an ocean-front house in Oregon in 2005, that building in a 55+ community in 2022 was a lot different. First, we were asked to make a purchase of a home that we had never seen, and that delayed us from being in on the start. Once we solved that, we did buy because we liked what the community offered: people our age all living in the same place. However, because we were moving to Las Vegas, we had to schedule a lot of things and with not being able to ascertain a move-in date, it made it that much harder for us to schedule our move-in. Once we got in, we found that not ...
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Shea Homes-Trilogy - No problem with build.
- Timothy C.
- Verified HomeBuyer
- July 26, 2022
- Las Vegas, NV
No problem with build. Although prices are at a premium, we were disappointed in how small and crowded the lots in Sunstone felt after the build. We have a corner lot that is surrounded by an extremely ugly brown cinder block wall which is all that can be seen in the backyard. Apparently ,nothing can be placed against it to block this unfortunate view and we have tried with our backyard landscaping which still remains unapproved after numerous follow ups since we bought the house in May.
Total Score 3
Quality 5
Trustworthiness 5
Value 3
Responsiveness 2
Shea Homes-Trilogy - The house is beautiful
- Gail L.
- Verified HomeBuyer
- July 05, 2022
- Wickenburg, AZ
The house is beautiful
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 5
Very awkward financing.
- Anthony H.
- Verified HomeBuyer
- March 24, 2021
- Wickenburg, AZ
Seems to be higher quality than other builders.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 4
The only real bright spots were Nancy, Sam, and Aidan (and the whole sales staff).
- Kurt G.
- Verified HomeBuyer
- February 18, 2025
- Hollister, CA
We were part of the first buyers, so there were no models to view. The sales staff were very good. We were not allowed to make some changes that we wanted with options/upgrades, and they were very over-priced. We're paying the HOA fee, but not receiving any benefits from that yet, as the clubhouse amenity is a long way from completion. The front landscaping was not done very well, no weed barrier, so we are pulling weeds every a few times a week,
Shea Homes-Trilogy responded:
Thank you for sharing your experience, Kurt. Your comments have been shared with our community.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
mortgage
- Gerard C.
- Verified HomeBuyer
- November 01, 2024
- OCALA, FL
due to circumstances we did not immediately move in,our mortgage payments were mailed to us,the only way i knew about payment was when you sold my mortgage,no contact ,no emails zero
Shea Homes-Trilogy responded:
Hi Gerard-
Thank you for sharing your experience. We have shared your comments with Shea Mortgage and someone from our Mortgage team will reach out.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
The variety of floor plans gives options to meet different needs.
- Anonymous
- Verified HomeBuyer
- May 08, 2024
- Las Vegas, NV
Understand all of the options and research to materials. Work closely with your construction and design experts.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Mike
- Mike W.
- Verified HomeBuyer
- July 25, 2023
- San Tan Valley, AZ
Stay on top of each phase with the length of time it takes now to build a home and the number of homes each building director has to oversee!
Shea Homes-Trilogy responded:
Hi Mike- Thank you for sharing your experience. We have shared this with our team and they will reach out to you to address your concerns.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Good quality home, but could use a few minor improvements that would make it better
- John K.
- Verified HomeBuyer
- July 10, 2023
- OCALA, FL
Builder is a bit inflexible, "this is how we build it, no changes allowed" Understandable, I suppose, but not especially customer focused. The home is advertised to be energy efficient but really only meets minimum building code standards for insulation. HVAC unit and hot water heater are not energy efficient. Builder cheapened out on several items that I would have preferred to be able to upgrade. Lighting fixtures in closet and laundry are ugly tube flourescent that are fine for the garage; Fancy iDevice switches are nice but if they are installed to control dimmable bulbs, they should have ...
Shea Homes-Trilogy responded:
Hi John- Thank you for the details on where we can improve. Our Regional Operations Manager, Dan will be reaching out to you to discuss further.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
The wait was worth it, but.
- James F.
- Verified HomeBuyer
- February 21, 2023
- OCALA, FL
We had a 13 month wait for our new home. And now we wait to have some minor repairs that we are waiting to have fixed. After the one month walk Thur we are waiting for over a month or two to have things fixed that need to be done. But the wait is worth it, we love the community. It would just be nice if Shea would fix things in a timely manner.
Shea Homes-Trilogy responded:
Hi James- We appreciate you sharing your feedback. Wendy our Sales Manager, will be reaching out to you to discuss further.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
My Shea home
- Janice M.
- Verified HomeBuyer
- January 26, 2023
- San Tan Valley, AZ
The build took quite awhile, shortages, labor etc. Overall my project manager kept me up to date with pictures and progress reports weekly. From design to move was about 15 months. I am very satisfied with the build. I think Shea uses quality products and good workmanship.
Shea Homes-Trilogy responded:
Hi Janice- Thank you for sharing your positive experience with Shea Homes. We will continue to strive to do better in the areas you mentioned.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Contractor liason was very helpful.
- Anonymous
- Verified HomeBuyer
- November 01, 2022
- San Tan Valley, AZ
I am happy with my home, but knowing it is over-priced for comparable other commuities, I cannot endorse Trilogy. The pre-sheetrock walk-through revealed very poor beams were used. Beams my husband would have burnt before using them to support a house. Light switches don't make a lot of sense where they are set. Two require walking across the room to turn them off. One room has 2 switches for the same light 3 feet apart. Quality of carpet choices was disappointing. the one we chose unravels at the entry way, and shows even a piece of thread! Garage needs more outlets to charge power ...
Shea Homes-Trilogy responded:
Thank you for sharing your experience, your comments have been shared with our team. We are happy to hear that our Warranty Team has corrected some of these items. Please continue to reach out to them at warranty@sheahomes.com
Total Score 3
Quality 3
Trustworthiness 4
Value 2
Responsiveness 5
The unfortunate delays in construction
- Mark Z.
- Verified HomeBuyer
- June 02, 2022
- Wickenburg, AZ
We very much enjoy living in Wickenburg Ranch. It took considerably more time to build the house than originally planned, which created a ton of challenges. We also had turnover of our building manager several times. There is still a missing component to the new home build. We also utilized the preferred landscaper of Shea homes and have some unresolved issues as well.
Shea Homes-Trilogy responded:
We're glad to hear you are enjoying living in Wickenburg Ranch, Mark. Richard will continue to stay in communication with you on any unresolved issues and kee you updated. Thank you.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
I thoroughly enjoyed working with David, the builder superintendent. He was very responsive to my questions and needs, even after I moved into my home.
- Anonymous
- Verified HomeBuyer
- May 07, 2022
- Bonney Lake, WA
All in all, it was a good experience, despite the pandemic and supply chain issues creating delays in the move-in date. One word of advice to new homeowners, be very critical and thorough during your final walk-through. It seems the workmanship was a bit 'sloppy' perhaps due to the extended delays and deadlines not being met on time. There were things that could have been done more carefully, had the workers taken the time to do them correctly the first time. As an example, the caulking wasn't completely done around my tub and faucet, which meant a plumber had to be brought in after I ...
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
The tile work was the best craftsmanship in the entire home. Floors,walls, tub surround and shower look great.
- Timothy H.
- Verified HomeBuyer
- March 01, 2022
- Wickenburg, AZ
Overall, we love our home and the neighborhood in Wickenburg Ranch. There were a number of issues regarding paint quality (recommend hiring your own painter) , drywall quality, door placement, leaky shower door, and exposed pipes on the patio. After 2 months of difficult discussions we were finally able to get Shea to resolve most of the problems.
Shea Homes-Trilogy responded:
Thank you for providing feedback on your new home, Tim. If there is anything that needs to be resolved, please reach out to customerservice@sheahomes.com.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Shea Homes - Trilogy - Be aware that if you buy a “Designer” home, it’s nothing more
- Liz W.
- Verified HomeBuyer
- December 07, 2021
- Front Royal, VA
Be aware that if you buy a “Designer” home, it’s nothing more than a spec home with no extras. I’ve already spent $25k upgrading things…not happy about that.
Shea Homes - Trilogy responded:
Hi Liz. Thanks for taking the time to share your feedback. A designer home is an already under construction home that will close before a new build, allowing you to move in sooner. Because the home has started, many of the options and upgrades within the home have already been chosen by our design team. We do try to add a mix of our most popular options including upgrades versus just standards and allow for the buyer to choose or change some options providing those changes fit within our construction schedule. If you have concerns about the options/upgrades in your home, please reach out to our sales manager Wendy to review these items. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Disappointed
- Alison H.
- Verified HomeBuyer
- November 29, 2021
- Bonney Lake, WA
House is fantastic. Used Shea to hire fence install; terrible height placement abs more than five requests to talk with me about it, zero response. You will love the house just watch for these types of potential issues.
Shea Homes - Trilogy responded:
Hi Alison. Thanks for providing your feedback. I spoke with Barry today and he did let me know the fence issues have been taken care of. If you are still experiencing any issues, please reach out to Barry or to customerservice@sheahomes.com.
Total Score 3
Quality 5
Trustworthiness 3
Value 5
Responsiveness 1
Delays in move in date.
- Anonymous
- Verified HomeBuyer
- August 10, 2021
- Wickenburg, AZ
Very well insulated. They fix any errors. Building too many homes at once, workmanship suffering.
Shea Homes - Trilogy responded:
Please contact us at customerservice@sheahomes.com if there are any service items that need to be completed on your home. Thank you.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
To busy catering to potential buyers
- Scot K.
- Verified HomeBuyer
- April 22, 2021
- Wickenburg, AZ
Once the ink was wet on the purchase agreement, Shea's entire attitude changed towards me. It's taken several months, but I believe we are back on track. Patrick has treated me fairly. Just too bad it took so long to get to this point. love the community, and the stunning vistas. My advice, less focus on the next home sale and more focus on the customer you just sold to.
Shea Homes - Trilogy responded:
Hi Scot. Patrick will continue to be in contact with you and Robb will be taking care of any follow up items. Thank you.
Total Score 3
Quality 3
Trustworthiness 3
Value 5
Responsiveness 3
Shea Homes - Trilogy - I had a great field manager who took care of issues promptly.
- Joyce K.
- Verified HomeBuyer
- October 09, 2020
- Denver, NC
I had a great field manager who took care of issues promptly.
Total Score 3
Quality 3
Trustworthiness 4
Value 2
Responsiveness 5
Very nice cookie cutter home ! Great Development
- Anonymous
- Verified HomeBuyer
- April 24, 2024
- Rio Verde, AZ
Over all nice home - Not a custom experience Some things that we were sold to was not the entire story
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Sales a journey into old fashion pressure techniques
- Anonymous
- Verified HomeBuyer
- April 21, 2024
- Rio Verde, AZ
Pay attention to the details, pay attention to the difference between model and real house...a lot of what shown in the model after signature you discover in not there....good people in general but sales really focussing in maximizing profit and not to take care of client after sales. Before closure order an home inspection...you might be surprised, reply worth .
Shea Homes-Trilogy responded:
Hello- We appreciate you sharing your experience and will take note. Please reach out to warranty@sheahomes.com so we can address your concerns. Thanks!
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Friendly, professional
- Lee S.
- Verified HomeBuyer
- December 02, 2023
- Kuna, ID
From initial visits, things changed ie: when we entered the interest list, fencing was included, then when it was time for the contracts, fences were not included. Some homes in the track get them, others do not. It is being marketed as a gated community, however there are large perimeter openings where anyone can enter.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Community Living
- Anonymous
- Verified HomeBuyer
- September 12, 2023
- Las Vegas, NV
Many nice people living in the community, lots of events, clubs and something to do for everyone. Shea Homes salespeople are wonderful to work with. Many things in the choices need to be improved upon when designing the home. Better attention to individual homes for completion. Move in inspection should be improved upon also.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Narrow Reviews by Area
- Boise, ID (29)
- Charlotte, NC (85)
- Las Vegas, NV (85)
- Oakland-Alameda, CA (35)
- Ocala, FL (55)
- Orlando, FL (17)
- Phoenix-Mesa, AZ (321)
- Riverside-San Bernardino, CA (72)
- Sacramento, CA - Coming soon!
- San Luis Obispo, CA (32)
- Santa Barbara, CA (11)
- Santa Cruz, CA - Coming soon!
- Seattle-Bellevue, WA (11)
- Tacoma, WA (75)
- Washington, VA (77)
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