Shea Homes-Trilogy Reviews

First time buying new home build , it was new experience , but you could have your sales people more clear in their instructions or information on what to do. But at the end I am happy with m house, thank you

Not very happy with getting warranty work completed in a timely manner. Issues with cabinets, driveway pavers, stucco coloring and other smaller but just as important issues. It took several conversations to resolve some of these listed problems but still have most UNCOMPLETED! We moved in late June...It seems like passing the buck is a staple response.

How do I feel about the entire process, from initial purchase to final move-in? Honestly I do not feel good about it :/ In general and overarchingly I feel blessed to be in a position to buy a new home so I don’t want to rain on that parade. *But* I’ve had dust-ups with builders/management at Pre-Drywall, Landscaping and Warranty; pushback from builders/management about not wanting to fix things or not admitting that things needed to be fixed - only to have builders/management a few days later relent, fixing most, but not all items. Altho many, but again not all, items were fixed, the process each time, left me stressed, exhausted and disillusioned. How would you describe the quality and value of your new home? Mixed. Some materials/construction appear top-notch, and some things appear to be low-end cost saving materials/construction. My front door, for which I paid for a premium elevation is a mess. A door guy from Focus came out to look at it and explained that first the door was (accidentally) painted blue and then without sanding or prepping the door was then painted yellow. He explained that paint does not stick to paint. So at delivery the door was cracked, chipping and the blue paint showing thru and there are drip marks at door well/frame - all this due to *not* sanding or prepping the door before repainting. Focus door guy could not fix because he is not from painter trades, but he fully understood the problem. It’s aMaZiNg that I paid extra for all that. This is just one example of the sloppy workmanship I have encountered in my new home. How was your experience with the builder’s team? The builder’s team; as I mentioned above, aLoT of pushback from builders and management, then the reversal, the 180 - so aLoT of unnecessary stress for me, the homebuyer. Did they do what they promised? Did they respond to you in a timely fashion? Pls see above. What would you most like potential home buyers to know about this builder? I would like potential home buyers to know that this builder, Shea Trilogy, builds an amazingly positive and wonderful product for the Active Adult Living lifestyle. But, I have to say that, at this juncture, Shea is not living up to it’s reputation as a supreme builder. I understand issues of demand, supply chain and labor shortages - but none of that accounts for the pushback behavior I’ve experienced and, for the most part, no verbal apology for such behavior. ... More

Problems, problems and more problems.

The sales and design process were excellent. Shellie and Tedi were outstanding, kind, helpful and responsive. Once escrow closed things turned very quickly. We have been in our home for 60 days and punchlist items from prior to close have not yet been addressed. Several appointments with the Shea Team have been missed without a call or email. It took me over two weeks to find a person who would take accountability. Froy was not only NOT helpful but was also rude and disrespectful to my wife. He acted as a roadblock not a facilitator. Once we were connected with Jocelyn our issues began to be addressed but we are behind and very frustrated. I would be happy to discuss this at length ... More

The sales force was very good and responsive. After we moved in and through the 4 week walk through the response has been very poor. One person has the responsibility and he is overwhelmed. The communication from Shea Homes office where you submit an issues request is non-existent.

Rome, our customer service rep, has been very helpful in getting proper trades out to fix numerous quality issues. Overall, disappointed in the attention to detail in construction.

Nice home. Don’t respond to problems

The builder has a an attitude of it is our way or go somewhere else. The communication is spotty and not always consistent among their employees. The house itself is okay but nothing special. I have worked with other builders and would rate Shea as mediocre at best.

This is our second home at Encanterra. By far the first experience was much, much better than this time. Our construction manager - Mike Cama - was consistently good, but his management team above him were not supportive, often challenging and at times rude. The quality of the home is much worse than before. Craftsmanship is moderate and many items were simply “missed” or done “half-way”. A prime example is the A/C unit had almost no (zero) refrigerant in it yet passsed Shea’s “stringent quality check”. Wiring issues, more A/C issues and damaged tiles are just some examples of the poorer quality of our new home compared to the one built in 2018. Our customer service rep is trying hard and we appreciate his effort, but he has a bigger task than what should be necessary. ... More

Be sure you know what you are getting

We love the community. Throughout the building process the communication could have been improved. As an example, we were given a closing date and then two days before the close were told it was not going to happen. Despite the fact that the Shea representative knew we were in a rental and had given notice. One issue that may contribute to communication issues is the staff turnover seems very high. Additionally while some of the subcontractors did stellar work others are not as diligent. At the end we are happy with our home despite some repair issues that are under way

This Trilogy division was built for 55 age and over owners who desire a simple down sized home with minimal problems. There seemed to be a disconnect between the on-site contractor (Construction Supv) promises and the follow up person handling identified owner tasks still needing to be fixed. It seems that, neighbors and I, feel the need to get down and nasty for anything positive to happen. IE; The top surface of covered porch was 12" (step) above the ground surface which caused me to fall during construction walk-thru. The contractor (Supervisor) measured the step and told us that a concrete step all across the front would be provided before we took posession. During the final walk-thru there was no promised step as dirt had been pushed up against the front of the raised porch reducing the drop in elevation from 1 foot to 7.5 to 8" step down and we're told that was within code. Does it seem reasonable that two 77 year old owners living in a 55 and over development would have to negotiate an 8" step daily to get to their back yard not to mention the builders commitment for a step to be added? Also, it should be noted that owners were not allowed on-site after hours or not and on weekends. We could not follow up on what was happening verses was not. Here is another example of problems being ignored. Putty work around outside vents, front door bell, and other sealing applications needed reworking. Instead of running caulk smoothly across a seam, it was applied in small bulges all along areas needing to be sealed. It looked like it was applied by someone very inexperianced or who did not care enough to do the job correctly. The answer we were given was "That is the way it was done on all the houses"(?). Is that an acceptable answer? I could go on and on but I think We have made our point. Last, when we were at our site before anything was finalized, the sales person told us that he could not decide whether our lot was a view lot or not. There were no houses as yet built around our lot and we did have a beautiful view of Mt Rainier in all its' majesty. A few days later we were notified that it was indeed a view lot so the price of the lot went from $5000 to $10,000. When all the houses around us were later added and competed we could not see Rainier even from the street. When I inquired I was given the message from sales, "He is crazy if he thinks we will give any money back." So the issue of whether the home was in fact a view lot, or not, was mute because by law I had already signed and was stuck with the misleading criteria for the cost of the lot included in the agreement. A poor example of what Shea considers fair and above board dealings with their customers. The only other issue was that the top soil was removed from the lots during construction and not put back. The remaining soil is gravel and rock. You cannot penatrate the remaining soil with a shovel. You need a pickax and luck to find an area between the rocks for your pickax or shovel to penatrate more than an inch. ... More

Do not trust the sales department

While the overall quality of the home seems good, we have had numerous issues that to me demonstrates a lack of attention to detail before turning the house over to us as the new owners. For instance, dishwasher and refrigerator were not working properly (installation issues), front porch lights not working (even after first repair not working again), dryer vent duct on roof obstructed, toilet paper holder fell off, electrical conduit for TV (smurf tube) obstructed can't run cable through it, door from garage to house would not lock. While all these things are fixable, seems that if someone would have taken to check these "little things" before turning over the house to us would have been an overall better experience for us. ... More

I was frustrated with my experience because I relied on the models to represent (at least to the extent possible) what the features I selected would look like. In a couple of instances, the expectation and delivered product (both aesthetically and workmanship) were miles apart.

Quick review - The selection of options experience was terrible (didn't know the products, not helpful with selections). Follow through on making sure options on the home get installed was not good - forgot to put in insulation in key areas as an example - really need to keep an eye on the build process. Good news - after purchase support / follow through very good so it all eventually gets done. Still, home and options are very overpriced for the money...

Love the Ranch and layout, love the design of the homes, love the friendliness of the community. Disappointed in the quality of our home. One month punch list has 38 items to be fixed/corrected and growing daily. Just yesterday we both went into the bedroom and closed the door; couldn’t get out. Used the patio door and electric door to get back in.

it took 2 months to get basic things like the front doorbell working. sales said could park in driveway. This does not work and HOA fines us.

The feeling is like buying an unfinished home. A linen closet, but no shelves or doors, a kitchen sink is only included if you select from the chepest counter top, pay additional for light wiring in the ceiling but no light bulb is included, etc. The backyard is not your choice but the HOA approved choice. Like it or not.

not working lighting with found not to code electrical wiring, attic light left on, backwards install door locks, 2-inch crowned tile in living room, ongoing not fixed broken irrigation box with box lid not secured, Heating and Air drainage issues, 2 inch crowned bottom frame of kitchen island.

There is no storage is this house in the laundry room or room to place linen and bedding. The bathroom needs more drawers under the bathroom counter.

It started out great and then was just average overall. I would most likely not purchase through Shea if I were to do it all over again.

Things really happened slowly, without much help.

Great neighborhood. Uncomfortable living in construction area. Flat tires due to construction nails. Lower quality products. Careless errors . Endless mud.