Shea Homes-Trilogy Reviews

Builder is slow to respond to issues. Lack of transparency with items that they will not be able to complete and/or deliver by the time the house is delivered to home buyer. Poor coordination and communication with Shea staff as well as with trades. Lack of accountability for trades that don’t do their job well or staff that don’t follow through.

Thought Shea Homes was a good builder. Not so much on my home. Too many things wrong with it. I expected better from Shea Homes.

The Trilogy Sunstone community is exceptional. Melba my salesperson, Denise in Design, Katie in sales, and Theresa in Warranty are all above and beyond. The reason for the poor review is that on the construction end of it, I am totally disappointed. Poor workmanship, horrible attitutude by the trades, sloppy workmanship with little or no care for a solid product. Lots of issues with the build. I would still recommend buying and living here, just expect a lot of frustration on the build end.

Many large problems with construction of workmanship both large and small issues. Priority to resolve is treated as secondary once closed. Concerned these issues will ever get resolved

I'm in the process of slowly moving into my new Trilogy home. There were lots of issues about delays in obtaining materials. The completion seemed rushed. That's pretty obvious from the small, niggling issues that require repair/fix contractors to come back on a weekly basis. Who knows when it will end? I'm not willing to say I would recommend Shea to anyone I liked.

Shea did a great job of overpromising and under delivering. I’ve asked for 10 to 15 items to be fixed. A couple have been and haven’t heard from anybody in three weeks. Pretty pathetic.

Workmanship is poor with finish work and some structural

Question everything. Many things are not as pictured. Shea constantly substitutes vendors, often not for the better. They tend to blame the vendors for reasons the substitution is inferior but when you talk to the vendor it is a different story. This project is almost complete and Shea wants to be gone. It shows in having a finished house and the amount of time I spend waiting for repairs. Not much pride in their product at this point in the development. Everyone says in the beginning it was much better and Shea made sure things were done right. Two months later I still can not use my master shower. It will be repaired in another 3 weeks ... More

They are great until they get your money!! Follow up on repairs and service are unfortunately less then satisfying.

Multiple issues from cabinets will not close due to not being adjusted. Frontdoor hardware will not work properly ,thank goodness for the garage or we be locked out or unable to lock when leaving. Two screws fell out of it first day. Still waiting. Counter top for island has 3 major circle flaws in it still waiting. Light fixture falls out of ceiling they came pushed it in ,that night fell out again n just hangs there we have 10ft ceiling so can't just hop up there. Think you get the point,oh in December when choosing our package and it HAD to be done that week I asked for a different color garbage switch which they offered. It is 1st week of August and finally they call its here. Counter dude came took the Third set of pictures of Counter still not resolved. He thinks they will pull Counter n try to buff. It won't work,in the mean.time where is my advocate from Shea , no where. First week run microwave n blows a fuse, panel had to be replaced (one switch) but new house had to wait a week. Would I ever by a Shea home or refer someone NO ... More

Love the community. However, for the money spent the lack of quality in all finish work seemed cheap.

Your customer service department leaves ALOT to be desired. Our $16,000 patio sliding door has marks all over the frame. The shower curtain rod was broken from the start, No vent hood shroud, hole in the patio roof. Electrical problems. Warped baseboards. Stains on carpet that were there before wr moved in and on and on (there's ALOT more and NOTHING has been addressed in over a month. We are no dealing with one of the CEO's at Shea, because your customer service department fixes NOTHING.

Buyer beware. These homes are being thrown up and the quality they advertise is not what you receive. A lot of promises no follow through. Very dissatisfied with the whole experience. It is however a beautiful area. We are not the only buyers with issues almost everyone we speak with has had issues.

We had never purchased new construction and wish we knew then what we know now. Be sure to ask very specific questions about all appliances and connections for all appliances.

many problems. we had 5 holes under kitchen counters took 3 mo to get it resolved we paid for shower and enclosur in guest bath put in twoo diff metals and couldnt open enclosure due to toilet put in 5 inches from wall. we paid to fix it all. we still have big rolls of cable 15 ft behind out propery told they. have been there for over a year and k fisher wont even make a csll to utility co to have them moved. many. many. problems. i would never buy another shea home

Electrical errors still not fixed. Poor quality of kitchen cabinets. Not telling me the requirements to obtaining permission to have fence and yard installed

ANYTHING to do with workmanship, or requiring individual competence in a trade was terrible. Entire electrical system had to be virtually re-done, inside and out. While being told during the process, everything was going great, I would come here and the home was a disaster, led to 4 -6 week delay. Many issues still not resolved. Our 30 day inspection fixes MIGHT be partially done by the 90 day point. Electriacl, tile/grout, paint are a constant source frustration/battle with Shea. Dishwasher didn't work for 60 days and Shea forced me to get our own repair person who threatened to walk out unless Shea agreed to pay on the spot because it was a Shea install problem. "Happens ALL the time" was the quote. Carpets dirty and stained on move in because NEVER had plastic down while work still being done AFTER carpet installed, while being told the whole time the carpet was protected. MANY issues still to be resolved. ... More

The concrete sidewalk was asked to be fixed before we closed on our home. It was covered up and within a couple of weeks after closing you could see all the cracks. Now you say you don’t fix concrete. Our garage door opens neighbor door. And, we cannot close the garage door with remote. Light switch in kitchen cannot be hooked up with Alexa. The woodwork in the entire house has not been sanded down properly. Lots of Little things that are annoying!

I fear that my home will not not age well and there will be multiple problems with exterior wood rot Because paint is already pealing! I understand that this is a construction sight but the between the mud and trucks Blocking roads it’s hard to like what I see! And I am Still concerned about the silt that is taking over the dry creek bed behind house!

We have been in the house for just over two months. It’s starting to become apparent that this house was built by either amateurs or people that don’t pay attention to details. The paint on the interior is already fading and will need to be redone within a year. I have had to adjust most all of the cabinets so the doors shut correctly. The microwave quit working and it was because it was wired poorly. And today I am dealing with no heat because the heat pump fuses keep blowing. Trying to get help from Shea homes yields no results, so I came home from work and made the calls myself. There are more things wrong, and I am contemplating just having it fixed on my own, so I know it will be done right. If I could I would sell the home and move, because this house is going to have more issues in the future. ... More

I was constantly getting requests for information, over and over. Should ask for it all at once. The design studio is totally inadequate. Much too small, and the person in charge of it needs to be more available. There are also way too many selections that should be standard, and items should not be grouped together.

To get the lot I wanted I had to purchase a Shea Designer home. This meant I could not add any options to the home. While I understand not being able to delete anything, I fail to understand why buyers are not able to add options like an outdoor fireplace which would have increased the sales price and profit of Shea, and would have been a huge service to the buyer.

Sales process was great, design center process was a nightmare ! The design center messed up a lot which made the building process very stressful for me.

Worst experience we have ever had in buying anything. Constantly had to have things redone and waited for that to be done. Suppose to close December 28, 2021 and closed February 4, 2022. As of April 12, 2022 still scheduled repairs to be completed.

Major options in the model may not be available to you. Ask about every option prior to signing. Finish work is horrible but, they do try to make repairs if you point out the issues. Some repairs work, some, not so much. I personally believe in delivering an acceptable and finish product without the customer having to point out issues. Pricing on options. Any upgrades are priced without considering a credit for the included option. Ex. A change from the low grade carpet to a mid level carpet is as much as having the carpet torn out and replaced with high grade product after the purchase closes. In most cases it is cheaper to have something done after the fact. Remember that the design staff work on commission so there may be room to negotiate. I simply said to delete the upgrade, commission on a lesser amount is still better than on zero. ... More