Shea Homes-Trilogy Reviews

I would say if I knew what our frustrations would be ahead of time we would of bought an existing home at Trilogy Lake Norman.

Follow up to our inquiries on progress and workmanship was below average.

This is our second Shea Home build so our expectations were extremely high based on our first experience. Boy were we in for a major let down. All Shea employees that we deal with are exceptional and appear to be caring. However, the quality of workmanship pales in comparison. The number of items needing repair is ridiculous. Although our service rep is always on top of our every concern and there are many, getting the trades in and actually doing repairs has been a major challenge at times. And when they do come they will not go above or beyond what is on work order if they do anything. This has lead to recalls and more delays/frustrations. At this point we are extremely concerned about the quality of workmanship in the not so obvious areas such as HVAC, plumbing, electrical, etc. We can only hope for the best and wait for 5 and 11 month walk-throughs to catch any hidden surprises. ... More

This has not been a good experience. Have been in house over 3 months and still dealing with necessary repairs and there seems to be no sense of urgency. My main concern is that the wood floors have never looked good and this was a very expensive upgrade. They were evidently never cleaned properly and there’s always been kind of a cloudiness and still has some adhesive smears here and there. The Shea warranty dept has made several attempts to take care of them but hasn’t been successful. I contacted Shaw, the manufacturer of this flooring and they emailed me detailed instructions on how to clean floors after completion of construction. They said if it ‘s done properly the floor should look like it just came out of the box but if not, they described it as a post construction haze. I’ll forward these instructions to Shea Warranty Dept. Until the floor is right I don’t want to put down new rugs, get new furniture, etc because it will all have to be moved out again to do whatever is necessary to make these floors look like they should. Hopefully one day soon everything will be taken care of and I’ll be enthused again over this pretty little house, but not yet. ... More

The only outstanding part to our experience was the project superintendent (Will Lewis). He did a great job.

Once the contract was signed there were a variety of changes to the home. Selected home design was changed on 4 different occasions with a lack of communication in changes and product and product availability. Once closed a variety of trade issues have occurred.

I purchased during covid, material shortages, labor shortages and a building boom in Arizona. That said, Shea had a hard time getting materials and quality labor. I think Shea could have done a better job supervising their subs that were not providing quality work.

Workmanship construction problems, missed appointments. Lots of apologies, no work being done. Frustrated.

The follow up for repairs etc. is poor. The trades run Shea not the other way around. People show up unannounced and are not controlled. There is profit and there is overhead and things will not be so easy in the future as it gets back to more normal.

This is my first home purchase for my wife and I. The response time to have someone answer my questions or to really elaborate on what needs to be done took weeks at times. I would have to reach out multiple times before getting a response.

We had numerous problems during the build out and had to threaten to terminate the contract on 3 different occasions to get things done that should have never been in question. The standard response to any request is "no". Shea does a very poor job of supervising the subcontractors. Most of the subcontractors are good, but some are not so good and Shea's supervision isn't diligent enough to maintain good quality with the poorer subs. The best advice is to keep close tabs during the building process because mistakes will be made. I strongly advise to get issues cleaned up before signing, because their responsiveness after closing is not very good. ... More

First off, my mother passed away in January and yet this is still addressed in her name. Shea needs to check their records before they start sending out communications asking for opinions. The process to buy the home was unclear in regards to how interior design choices cost extra. During the process I felt that this was hidden and is unethical. Working with the sales team was stressful and information wasn't shared transparently as one would expect. There was definitely a delay in closing on the home due to Shea wanting to hit a number this calendar year because the house was ready by October/November which caused significant issues on our end for planning. The entire experience was frustrating and needs improvement. ... More

We had a Shea home built in a 55+ community. It was not a good experience. The quality of the materials used and workmanship was poor. The walls are not straight, the floors creak, the options for finishes are the lowest quality possible with awful color choices, and you have no control over any of it. There was one person who was responsive to questions in a timely manner, but most were not. You are just a number. They are only in it to make money not for the customer service or overall quality of the home.

We've had several issues which the builder has been very slow to respond. Communication channels no longer exist. One month issues still unresolved more than 6 weeks later. No communication on when. HELP please...

We know people that have bought in other Shea communities - Washington, southern California and Arizona. Build quality and process is night and day over Shea Trilogy Valor. The build quality has fallen short in most major categories, both interior and exterior. We were advocates of Shea Homes prior to buying into Valor. The only bright and shining stars in the home buying process are the warranty specialist and the representative of the homeowner's association! Very attentive, efficient and knowledgeable. Thank you.

Not re-typing the entire review, but suffice it to say that the experience from beginning to end was sub par at best. Several options misrepresented in sales process, poor trade quality (framing, electrical, drywall and paint, etc.), inability to meet timeline and over priced for what was delivered. Submitted very detailed feedback with examples and recommendations for improvement with no response.

We have several safety issues that Shea doesn’t appear to care about We went over these issues with our warranty specialist a month ago We no longer get responses from any representatives We have major gaps in our $17k sliders that rattlesnakes and scorpions can easily access We now have spider infestation due to this unresolved issue Furthermore we have uneven tiles that we have tripped over multiple times These are just two major issues whereas there are many more that Shea has ignored The quality of the home is not near the exaggeration we were given by the sales office Worst customer service possible for such an enormous company ... More

I would not recommend Shea.

This is our fifth new home and the workmanship is the worst. Multiple cabinets still need to be replaced as they are warped, cracked or split and the crown molding was not installed. Some flooring needs to be replaced, some plaster is poorly done or not done at all and until yesterday, there was blue tape everywhere to indicate poorly painted, or unpainted, areas. We are still missing two appliances, a shower curtain rod, grab bars for the showers, and a toe kick under a cabinet. The designer should be fired as there are no drawers in two bathrooms, one of which is the master bath with two sinks, the shower stalls should be larger, medicine cabinets should have adjustable shelves, and the pantry should be bigger. The designer should consider using large drawers in the kitchen instead of cabinets with pullout bottom shelves with small, hard to reach shelves above the pullouts. As this is a 55+ community, doors should be a little wider to easily accommodate the use of walkers and wheelchairs. ... More

Follow up warranty work is poor. No consistency in what is shown in models and what is actually done. EVERYONE here is unhappy with their home and all they do is complain to each other about Shea.

I moved in 10 weeks ago. I was disappointed the way my home looked in the walk thru. I understand there will always be issues. Will walking thru my walk thru I noticed I had no hardware on my upgraded cabinets. Now for 10 weeks I am opening all cabinets with no hardware in my home and I am ruining my cabinets pulling them open uneven. I have given shea a reasonable time to install my hardware for cabinets.. My patients has wore thin. Now some of my drawers are making noise when I pull them out and the wood is gouged on some drawers. I hold shea responsible and will hold shea to correct all problems with my drawers. We move to shea to be happy. I’m disappointed and hope the problems are resolved quickly and someone from shea gets in touch with me to explain why this issue has taken so long ... More

Day one we were kind of led on, 1 its a gas Furnace but you don't bring gas lines for a Stove/oven or even for a dryer . 2 advised there will be a food truck every friday in neighborhood. Not everyone in the Shae Company is on the same page . 1 to not know which unit is being sold first . 2 to not having the same close date One person says its all up to the buyer then saying it has to be closed by a different day. Quality on their Model homes is horrible . the Frame work not a even square walls or Windows . You can see the Seam lines on Ceiling runs from Kitchen thru the living room . The windows NOT one the exact same size when the 4 should be exact and its not off by just a smidge its off by a lot and you can see it . I would think the price you will sell the model homes that should be your priority to have them perfect instead of in a rush so you can show people the units its not fair to the new owners and because of that charge Full amount for all upgrades but to not give even a discount knowing the quality of work done was not at 100 percent to standards. I cannot say about the homes being built for others who bought to their liking and upgrades on how well that was done. I believe being spread out as a company the communication is not going to be good and having New builders on each site does not keep the product the same over all . Last negative thing; There is no Flexability for the buyers Schedule . Its like they have banker hours 9-4 pm . Even tho it is a Senior 55* you still have buyers working that cannot do those hours and really need evening or weekend appt and Not understanding the need of your buyers is very sad . Good stuff . I love the community and your vision . The older you get the more you want and need just a single floor home. I do love your plans on most of your homes. Your community look so much like a home community and not a Shared wall Town Home Community . ... More

The after sales service is horrible to non existent. Electric work shoddy at best. Shea is leaving Trilogy and abandoning we who recently purchased.

Terrible lot. Since all I saw were dirt lots when I purchased, I didn't know that the air conditioning units would be placed right outside my bedroom window! Both my neighbors and mine are there. On the other side, my neighbor's unit is right in front of my living room. Houses are squeezed together. I'm still waiting for them to put the cabinet door on. It's been sitting here for 3 months. I had to have the electrician out 3 times to correct things. Bathroom was mis-wired and the Ring doorbell has been serviced twice. Doesn't seem like sturdy construction. I though Shea was a good builder but I guess things have changed. Would not recommend a Shea home. ... More

We were delayed over and over. The house sat completely still at frame for 5 1/2 months waited for HVAC. It took ONE day to do the HVAC when they finally showed up. 21 month build time. Then closed the house with items not completed. Every neighbor we have talked to had items not completed when they closed. Not a quality home. This is our third new build and by far the worst one. We are very disappointed.