Shea Homes-Trilogy Reviews

The after sales service is horrible to non existent. Electric work shoddy at best. Shea is leaving Trilogy and abandoning we who recently purchased.

Terrible lot. Since all I saw were dirt lots when I purchased, I didn't know that the air conditioning units would be placed right outside my bedroom window! Both my neighbors and mine are there. On the other side, my neighbor's unit is right in front of my living room. Houses are squeezed together. I'm still waiting for them to put the cabinet door on. It's been sitting here for 3 months. I had to have the electrician out 3 times to correct things. Bathroom was mis-wired and the Ring doorbell has been serviced twice. Doesn't seem like sturdy construction. I though Shea was a good builder but I guess things have changed. Would not recommend a Shea home. ... More

We were delayed over and over. The house sat completely still at frame for 5 1/2 months waited for HVAC. It took ONE day to do the HVAC when they finally showed up. 21 month build time. Then closed the house with items not completed. Every neighbor we have talked to had items not completed when they closed. Not a quality home. This is our third new build and by far the worst one. We are very disappointed.

I would not recommend Shea

Materials are taking a long time to get in. You will have to learn patience

This home is in a 55 and older community, but the homes were not designed to older generation. IE. cannot get into the master bathroom in a wheel chair, emptying the dryer in a stacking laundry room.

Poor customer service and extremely poor responsiveness to home issues.

Many misrepresentations about what is included, very poor communication, many delays due to work having to be done over and over. Interior paint and trim is very sloppy and not to a professional standard for even an entry level home. Delays were not due to covid they were due to poor resource management and needless duplication of work that is still a mess.

Please make sure your project manager stays focused on all aspects during the building process, and doesn't make excuses for what she or he can't keep up with. Most alarming was hearing we weren't getting a custom home, even from the Contruction Manager. We all know these aren't custom homes, but most of us have upgraded our homes to make what we would like to have included.

We have been a months after our close, never should have closed, to address many defects noted in the pre-close walk through. Ordered and paid for specific appliances (paid for options) that we did not get, they substituted inferior appliances and so far have refused to replace them. Trades show up and have no idea what they are repairing.

We purchased a new build Mosaic model at the beginning of the pandemic, sadly what we purchased has not come close to meeting our expectations. We rented in the community during the build process and we were able to catch many issues. Once we moved in, it’s been an on-going punch list of repairs due to poor craftsmanship. Not one cupboard or drawer works correctly, light fixtures are off center and now a broken primary condensation pipe has lead to opening up our living room wall to dry out the insulation and sheet rock. Our Shea customer service person has been great, but scheduled trades don’t show up to fix the repairs or if they do show up they’re not fully briefed or prepared to fix the problem. We closed the beginning of November and we are no where near getting everything fixed. ... More

During the final inspection we found several issues that were documented but do not have any action plan to address. We had discovered the manufacturer of the main power panel had reported issues with quality of breakers that could cause a fire. We were told that would be investigated but 90 days later no update. A garage door panel was dented after installation and prior to taking possession. We were told a replacement was back ordered but not surprisingly, they are still building houses with the same garage door being used. Why can't mine be replaced before a new house gets one? They must be able to get doors from somewhere. ... More

We had health hardship and wanted to stay with present doctors out of state where we were living and cancel ,before builder had started work on house. They responded with keeping our entire large deposit if we cancelled even though my wife was in a life threatening situation. This was not buyers remorse ,but a rea l health scare.

Be willing to wait for delays and material delays. Home won't be completed at closing.

I own a Shea home in the Preserve and its beautiful, very well built, no complaints. About 5 years old now. I decided to build a second home (Villa) and have been very disappointed with the process, they were very rude before closing, and the quality of the workmanship. There are so many things wrong and still waiting to get some of them fixed. The dishwasher didn't work. Instead of replacing it, I had to wait 3 weeks for parts, paint spots all over the floors, crooked light switch, shower leaks, shower pressure low.. If I had it to do over I would not buy again. Dan, the warranty repair person has been great. The WIFI which is included in the HOA was a nightmare to get turned on, and so many of the appliances rely on WIFI, it should be done BEFORE you move in. ... More

This was the worst experience ever. I was told 10-12 month build time, it took 20 months to complete my home. No communication!

Because this review is going on a public website, I am limiting the review to a summary statement. Overall, the buying experience was poor, which is a shame because as the home buying market shifts and there are fewer buyers, customer service will be the key to future sales.

we were told all the extras were included in the price because of the home was already built. Come to find out nothing was included.. Everything wasn’t add-on. Very frustrated that they showed up with a TV mount saying it was no charge/free. It was part of the house. We didn’t even want or use the TV mount and later looked at our paperwork seeing they charged us $450 for a TV mount we didn’t even want or use. They would not credit me nor would they throw something in that value like a lousy outlet that should’ve been there to begin with. frustrating to say the least

It’s been 3 month since closing and we are still waiting on some things to get fixed. Painters specifically never show up between the time period they tell you to wait.

Do not use Shea Mortgage. We dealt with many mess ups and rudeness like they were doing us a favor. No customer service. And no continuity or communication between the sales team, closing team, finance team, customer representative teams. You need to be the project manager for all of them which is surprising given the size of the company.

Beware! Make sure to visit Toll Bros BEFORE looking at a Shea Home

Shea has yet to respond to my requests for repairs. Cracked slab and dangerous debris left in yard

Dishonest sales office and supervisor. Lied about available floor plans in order to up sell. Lied about reasons for extensive delays and failed to take responsibility, simply blaming others for mistakes and problems. Disrespected me as a client. Failed to acknowledge my extreme disappointment with the entire home buying experience.

We are extremely frustrated with the quality of the home. Never expected so many issues and we are pretty sure the issues with the kitchen will never be resolved. No one that can address them really seems to be concerned other then our warranty rep who has little control over the issues.

We bought a model and we were told that everything would be working at time of closing. However, when I asked that it be put in writing, they refused and ultimately they did not have everything working. They even said at the walk through they would be back and….nothing. I didn’t count on them coming through so not surprised just disappointed in how they treat customers paying that much for a home. As a retired builder, I couldn’t believe how they treat their buyers