Shea Homes-Trilogy Reviews

I was so disappointed in the quality of the materials and the workmanship. Everything seems so cheap, and the laborers did not take any pride in their work.

Your sales person lied and deceive us .I was told several times this was strictly 55+. Also you didn't declose Tilogy was being sold .Don't lie again and tell me Shea didn't know about the sale. I just put my house for sale. I won't be lied to any longer. I can only wish Shea falls on bad time as you deserve it. I believe in Karma. I only hope it will be good riddons sooner than later.

BUYER BEWARE is an understatement. The sales office claim of delivering a "zero-defect home", the result of a series of supposed meticulous inspections by teams of construction professionals is a total farce. I invited the senior Customer Service Rep and the Senior Construction Manager for ALL of Trilogy-Vistancia to my one-month follow-up. They were receptive and did attend. I presented a list of 36 issues (including cracked and chipped driveway, extensive cabinet damage, incredibly poor drywall and painting including globs of paint drips, globby/orange-peeled baseboards vs smooth finish, 5 visibly scratched windows and more), and when we were complete the list had grown to 54 (to Shea's credit for identifying additional issues)...and is still growing. The Senior Construction Manager even stated "we never should have released this home". It's clear Shea is just moving too fast and sacrificing accuracy for speed. Shea agreed to remedy all but 2 issues, but any follow-up on my satisfaction is nearly non-existent and if not for my persistent follow-up on open items this list would never be exhausted. When I inquired about any concession for the extreme impact to my time (2+ months since move-in and still working-off the punch list), establishing my home including having to obtain a storage unit given the significant amount of tile, baseboard, and wall re-work, I was informed that Shea doesn't provide any concession for work accomplished after the buyer takes possession, thus BUYER BEWARE! 54+ issues the Shea "inspection teams" missed and, if I had not identified them and insisted on remedies I'm confident they would have walked-away from this debacle with zero-interest in "customer satisfaction" (my primary Customer Service Rep is more interested in rationalizing obvious defects vs. resolving them). All this re-work is built-in to the price of the home driving the price well beyond a fair asking price. The friends we have made in this community have, and will, overcome this prolonged drive to craftsmanship vs. "craps-manship", and I remain optimistic my wife and I will ultimately enjoy our move to Trilogy; however, the home-buying experience has truly eclipsed nightmarish proportions. BUYER BEWARE! ... More

Once you sign the contract for your new home the fleecing begins. Everything you saw in the model home now becomes “extra”. What you signed for is a very cheaply made bare bones shell that you now have to pay for upgrades to. Our upgrades that really are not good quality nor what we would actually pick ourselves came to around $180,000 additional. On top of that you were stuck with combos that they made you purchase together. For example, cabinets came with predetermined countertop and tile. Want.a nice cabinet? Get a cheap countertop. Want a nice countertop? Get a cheap cabinet. Since we had already signed the contract we opted for nothing and are gutting the house and getting what we want for half the cost. The business model seems like fraud. ... More

ask to see appliances , toilets and question every thing.

There was nothing positive about this building experience! It was a nightmare. Though out the precess there was little to no transparency for the buyer/owner. Moreover, and totally unacceptable, "operations" was uncaring of anyone's needs but its own. Nothing but extreme anxiety for us most every step of the way through out the process.

Been here 3 months and Shea has not resolved my issue.

The trades don't care and Shea has no control over them. Fit and finish is terrible. Took 30 days after closing to move in due to plumbing issues. Entire house had to be re-plumbed. Still waiting on fixes almost 3 months later. Love the community, builder not so much.

We are there 3 months now and still have NOT completed the "white-glove" instilation. Should not have that name. The options are limited......particullarly being forced to select items in a particular limited section, so we ended up with choices we don't like. Paid extra for wiring in the great room, but unable to use it since it's off center.... and now they won't fix it. Really? Several things needed to be addressed and several are being addressed, but the counter island is chipped, the front step has a nick out of it and the trim board around the garage has a nick out of it when we moved in. We were rushed thru that first day and didn not notice it until after we recived the keys. The warrentee specialists couldn't get out of there fast enough that day. We were under the understanding that all these items would be addressed at the 30 day inspection. We were just told this week that these thing would NOT be addressed. I'm really upset about this and it's really soured the whole experiene. I this was NOT explained adequately to us at the time. ... More

House was not ready during our walk thru. People weee still working and cleaners were there too. Missing shower doors, bad workmanship, lots to be fixed

waited 1 1/2 for a home only to find electrical items not working and loaner stove and garage door. Told another year or so ! Landscaper the worst dead plants and wrong even though we specifically noted plants we wanted and plants we did not planning on moving asap

This builder promises a great experience but when things go wrong they run and find excuses Avoid ! Cheap quality and no finished product skills for price paid

I was told the build would be 12 months and it was 18. The workmanship is below average and quality control is non existent. Warranty service is a nightmare.

I have built four homes with three different builders. My first home was with a very low end builder and was a much better experience than this. Working with Shea Homes has been by far the worst building experience I have ever had when building a home. I have had a real estate investment company for over 15 years. I have renovated sixplexes , triplexes, townhouses, and condos. Therefore, this is not my first rodeo however, it has been the worst rodeo I have ever had. I am staying anonymous because I am concerned about potential retribution. I am still in the warranty stage and need a lot of work done. ... More

We are extremely dissatisfied with our experience with Shea Homes new build. The construction is subpar. Our escrow closed with many items incomplete and a promise that their “Warranty” Dept would take care of immediately. Well it has been 2 months and items still are not complete and we STILL HAVE NOT MOVED IN.

Our home building experience was not great from the start. When we originally looked at the lot, we were given a base price which we verbally agreed upon. Then, when we went to sign our contract, the price raised $20,000. Our sales rep, Liz, never gave us a warning of a rate increase. In fact, she told us to come in on a Saturday before Monday so we would miss the price increase. Overall, very unprofessional. Then, after we signed our contract, Liz called and told us that we could not have our exterior model and color. Again, this was AFTER we signed our contract. So, we had to pick a different exterior for a million dollar investment. The communication and professionalism was never there. Liz proceeded to tell me via phone that my expenses seemed tight and “she didn’t need this sale” so we could back out if we were not pleased. ... More

The purchasing of this property was the worst experience I have ever had. Damaged products were put into my home and I’m still dealing with Neal for resolution. I’m going to reach out to the better business bureau and issue a formal complaint.

I put my deposit on a home site with a lot premium. I attended a zoom call of purchasers of homes in the area. The call had many hostile participants. My observations from the interaction of the host with the participants asking questions was a person who was at times disingenuous, evasive mixed in with a lot of happy talk and hyping the Shea family. Questions: cost of HOA dues, communication issues, quality issues, shelving issues, timing. After this experience my instinct was to walk away. I did not. The development is reported to be a gated development yet early before upgrades were selected. I learned Shea was not going to pay for the rear fencing along our street since the street is a boundary of homes for the development. It seems there is a free for all when it comes to fencing. My instincts told me something didn’t seem right. I thought of walking away. I did not Next up was an upgrade meeting Interior Logic Group. No beef with this company, I enjoyed both contacts. I was incensed that the restrictions were severe relative to the options afforded my investment.as well as in my opinion quality vs cost of the upgrades and the convoluted option package provided. I am still incensed by it all. I debated upon returning home, of walking away. I did not. This was the dead of winter, so I took the opportunity to visit my snowcapped site foundation in place. I thought to myself the water features were questionable sunk low relative to my site elevation. I questioned the lot premium, and the road elevation which I was not aware of. These issues did not sync with the premium. It was, however, difficult to tell during the visit due to the weather. During my zoom call noted above, during the happy talk part the host stated we want the purchaser to come out and take a tour of their home during construction prior to drywall installation. My construction contact tried to dissuade me from taking the opportunity to visit. I came anyway and found a hole cut in the exterior wall and a fireplace framing in place. I did not purchase a fireplace. I asked for a guaranteed warranty relative to the mistake and hole cut in the wall and was ignored. After leaving I sent an email to my contact asking why did I paid a premium for a site the road elevation slope down toward my end of the road and water feature was sunk low relative to the elevation of my site? The answer back, my premium was for the view of the golf tee across the road to the neighboring development. My instincts said to walkway. I did not. I arrived at home the week before closing for a warranty walk through with a professional and charming person. The quality of the home was below what I had expected. I walked into a half bathroom and to the left of the toilet about four inches plus or minus from the wall next to the toilet sticking out in plain sight viewed for the doorway was the water connection. The proper place would be the opposite side of the toilet out of sight, near the wall. This issue characterized the inferior builder I found Shea to be. So many little things which were tacky or of inferior quality. So, second rate for a company in business for so long. My driveway has footprints, the concrete finish is very ruff, inferior, and there were large gaps from the fake façade to the concrete noted. My site is on such a slope foundation vent needed to have extension covers. The bath sinks are extremely small, causing water to be slopped everywhere when used. The bath fixture quality is inferior. There were no shelves in the bathroom vanity something asked about during the hostile zoom meeting. The host blamed it on Idaho contractors saying that is just how they did things, and it would be rectified going forward. The kitchen shelves were also cited during this discussion. This statement turned out to be disingenuous. During the warranty walkthrough I called out the lack of shelves in the bath vanities repeating the zoom discussion, but the warranty person tried to tell me it was the drawers which were the issue. There are kitchen shelves, no bath shelves in my home. I am still appalled at the tacky closet / laundry fixture/finishes. My upgrades became so expensive I had to forgo laundry cabinets of which I would be offered Formica type counter tops with no design options. I will never recoup the cost of the amount of upgrade cost charge to me relative to the quality. At the end of my selection, I had to back track and remove many options because of the increasing cost of the upgrades, downgrading the flooring and other issues. Still my final cost was off the charts. One of the first calls I made after my home closed was to obtain information relative to requirements for landscaping/fencing. I made the call to the HOA manager and was told my 120-day deadline was in the dead of winter January 20th, the expectation for me was to have my landscape review approved before the deadline and ready to install after winter thaw. I made my plans accordingly, meeting with a landscape architect and relaying the deadline. My first visit to my home was in early November due to untimely personal challenges and issues I faced at home. My site currently looks out to the water feature (and golf tee across the road to the neighboring development so they say), I have a house on each of my sides. The first thing I noticed was eight butterfly bushes planted in the rear of my parcel. These plants grow to approximately 5’ to 10’ feet tall and fan out. I thought to myself why of all shrubbery would this shrub be selected. As I drove the development, I saw no other butterfly bush shrubs. I contacted the head of the HOA, she was having none of my concern that I paid a premium for the location backing to water feature and yet it would be obstructed and could there not be more appropriate shrubbery to install similar to my neighbors, she was having none of it and simply said I wasn’t guaranteed a view and then abruptly sent me th ... More

It was a terrible home-buying experience in every way, from beginning to end and even beyond. More than 2 months after closing, items that needed correcting and were brought up during our final walk-through have still not been corrected.

Delayed move in date, over 6k in added costs. Kitchen Island being replaced because installed a broken piece, still waiting after 2 months, tile in shower and around our tub has to be replaced, used 2 different colors. All of the granite had caulk all over it that need to be cleaned, was told to use a razor blade. No touch up paint given. Many more things to list.

This has been a frustrating experience with the builder and HOA. My master bathroom marble countertop is flawed. It was not sealed and water spots have marred the countertop. Moved in May 2021 and still waiting for this issue to be resolved by builder. Keep getting excuse of that this particular marble company is short on staff. However, the new home still up for sale, they were able to install an upgraded marble countertop in the master bathroom. Very disappointed in builder and HOA. I thought Toll Brothers was inferior. They are a cut above Shea. Rethink Shea Homes - please. You will put more money into your home once you move-in. Also, beware of ANTS. This is there territory and you they will be in your new home. Shea will not bring out a pest control. This is the homeowners expense. ... More

We moved from our previous home in Trilogy to our current house which has more defects and lesser quality materials. There are plenty of signs that speed of building was preferred over attention to detail. We paid more money (> $1M) and ended up with less quality.

Run fast don't walk away!

If I was going to grade the Shea group from sales to construction to customer service, it would be a D- They have "It is what it is" attitude, quality control went out the door. For the price we pay for the house I would expect better than what we received.