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Shea Homes-Trilogy Reviews
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What Homeowners Have to Say About Shea Homes-Trilogy.
Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 870 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
End product OK; experience not
- Mark E.
- Verified HomeBuyer
- October 15, 2022
- Rio Verde, AZ
I would not recommend Shea
Shea Homes-Trilogy responded:
Hi- Thank you for your feedback. Our Operations Manager, Micah will be reaching out to you.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
How much the agent did not help. Made us feel like we were interrupting her fay with questions or just flat out didn't want to help
- William M.
- Verified HomeBuyer
- March 31, 2022
- OCALA, FL
Materials are taking a long time to get in. You will have to learn patience
Shea Homes-Trilogy responded:
Hi William, Thank you for your feedback. Our sales manager will reach out to you to review your experience.
Total Score 2
Quality 3
Trustworthiness 2
Value 1
Responsiveness 1
The excuses
- Nancy K.
- Verified HomeBuyer
- July 16, 2021
- Maple Valley, WA
This home is in a 55 and older community, but the homes were not designed to older generation. IE. cannot get into the master bathroom in a wheel chair, emptying the dryer in a stacking laundry room.
Shea Homes - Trilogy responded:
Hi Nancy. Thank you for your feedback. Our sales manager BreAnn will be in contact with you to discuss your concerns.
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Customer Service
- Gerald V.
- Verified HomeBuyer
- November 10, 2020
- Bonney Lake, WA
Poor customer service and extremely poor responsiveness to home issues.
Shea Homes - Trilogy responded:
Thank you for sharing your feedback. Our customer service team will reach out to you to review the issues with your home.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
beware, get things in writing
- John M.
- Verified HomeBuyer
- March 02, 2022
- San Tan Valley, AZ
Many misrepresentations about what is included, very poor communication, many delays due to work having to be done over and over. Interior paint and trim is very sloppy and not to a professional standard for even an entry level home. Delays were not due to covid they were due to poor resource management and needless duplication of work that is still a mess.
Shea Homes-Trilogy responded:
Hi John. Thanks for providing your feedback. Our warranty team will continue to work with you on any issues with your home.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
we never felt like we could trust any progress or updates on the building process, lost my faith in Shea as a quailty home builder
- Michele S.
- Verified HomeBuyer
- December 21, 2021
- Wickenburg, AZ
Please make sure your project manager stays focused on all aspects during the building process, and doesn't make excuses for what she or he can't keep up with. Most alarming was hearing we weren't getting a custom home, even from the Contruction Manager. We all know these aren't custom homes, but most of us have upgraded our homes to make what we would like to have included.
Shea Homes - Trilogy responded:
Thanks for sharing your feedback with us, Michele. The team at Wickenburg Ranch, specifically Annie, will continue to work with you on any issues on your new home.
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Did not get what we ordered
- Ian S.
- Verified HomeBuyer
- April 04, 2023
- Peoria, AZ
We have been a months after our close, never should have closed, to address many defects noted in the pre-close walk through. Ordered and paid for specific appliances (paid for options) that we did not get, they substituted inferior appliances and so far have refused to replace them. Trades show up and have no idea what they are repairing.
Shea Homes-Trilogy responded:
Hi Ian- Thank you for sharing your concerns. We have met with you and responded to all of your concerns. Thank you.
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Poor quality product
- Anonymous
- Verified HomeBuyer
- January 04, 2023
- Peoria, AZ
We purchased a new build Mosaic model at the beginning of the pandemic, sadly what we purchased has not come close to meeting our expectations. We rented in the community during the build process and we were able to catch many issues. Once we moved in, it’s been an on-going punch list of repairs due to poor craftsmanship. Not one cupboard or drawer works correctly, light fixtures are off center and now a broken primary condensation pipe has lead to opening up our living room wall to dry out the insulation and sheet rock. Our Shea customer service person has been great, but scheduled trades ...
Shea Homes-Trilogy responded:
Thank you for your feedback. Please reach out to warranty@sheahomes.com so we can have a customer service manager contact you.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Move in condition
- Timothy M.
- Verified HomeBuyer
- September 03, 2022
- Wickenburg, AZ
During the final inspection we found several issues that were documented but do not have any action plan to address. We had discovered the manufacturer of the main power panel had reported issues with quality of breakers that could cause a fire. We were told that would be investigated but 90 days later no update. A garage door panel was dented after installation and prior to taking possession. We were told a replacement was back ordered but not surprisingly, they are still building houses with the same garage door being used. Why can't mine be replaced before a new house gets ...
Shea Homes-Trilogy responded:
Hello Timothy- We appreciate your response. Robb, our Lead Warranty Specialist will be following up with you shortly.
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Not flexible with hardships
- Frank S.
- Verified HomeBuyer
- November 14, 2023
- Kuna, ID
We had health hardship and wanted to stay with present doctors out of state where we were living and cancel ,before builder had started work on house. They responded with keeping our entire large deposit if we cancelled even though my wife was in a life threatening situation. This was not buyers remorse ,but a rea l health scare.
Total Score 1
Quality 5
Trustworthiness 3
Value 4
Responsiveness 3
Our house took 14 months in be 90% completed, when they 1st said 6 to 9 months
- David C.
- Verified HomeBuyer
- March 07, 2022
- Wickenburg, AZ
Be willing to wait for delays and material delays. Home won't be completed at closing.
Shea Homes-Trilogy responded:
Hi David. Thank you for your feedback. We apologize for the delays on your home. Your warranty specialist has scheduled your last delayed item for the end of this month. He will continue to be in contact with you about this work.
Total Score 1
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Disappointed with the process and quality
- Anonymous
- Verified HomeBuyer
- October 08, 2023
- OCALA, FL
I own a Shea home in the Preserve and its beautiful, very well built, no complaints. About 5 years old now. I decided to build a second home (Villa) and have been very disappointed with the process, they were very rude before closing, and the quality of the workmanship. There are so many things wrong and still waiting to get some of them fixed. The dishwasher didn't work. Instead of replacing it, I had to wait 3 weeks for parts, paint spots all over the floors, crooked light switch, shower leaks, shower pressure low.. If I had it to do over I would not buy again. Dan, the warranty ...
Shea Homes-Trilogy responded:
Hello- We appreciate you sharing your experience and will take note. Please continue to reach out to warranty@sheahomes.com so we can address your concerns. Thanks!
Total Score 1
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
Never buy from Shea!
- Debbie M.
- Verified HomeBuyer
- October 03, 2023
- Wickenburg, AZ
This was the worst experience ever. I was told 10-12 month build time, it took 20 months to complete my home. No communication!
Shea Homes-Trilogy responded:
Hi ...
Total Score 1
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Buying an existing model home
- Jeffrey M.
- Verified HomeBuyer
- July 27, 2022
- Denver, NC
Because this review is going on a public website, I am limiting the review to a summary statement. Overall, the buying experience was poor, which is a shame because as the home buying market shifts and there are fewer buyers, customer service will be the key to future sales.
Shea Homes-Trilogy responded:
Hi Jeffrey- Thank you sharing your feedback. Your customer service representative will be reaching out to you.
Total Score 1
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
careful about what they say is included you are paying for it
- Nadine Anna K.
- Verified HomeBuyer
- October 02, 2024
- Brentwood, CA
we were told all the extras were included in the price because of the home was already built. Come to find out nothing was included.. Everything wasn’t add-on. Very frustrated that they showed up with a TV mount saying it was no charge/free. It was part of the house. We didn’t even want or use the TV mount and later looked at our paperwork seeing they charged us $450 for a TV mount we didn’t even want or use. They would not credit me nor would they throw something in that value like a lousy outlet that should’ve been there to begin with. frustrating to say the least
Shea Homes-Trilogy responded:
Hi Nadine- Thank you for sharing your feedback. Your comments have been shared with our team and our Construction Manager has reached out to you.
Total Score 1
Quality 4
Trustworthiness 1
Value 2
Responsiveness 1
Horrible experience.
- Lisa T.
- Verified HomeBuyer
- January 11, 2023
- Las Vegas, NV
It’s been 3 month since closing and we are still waiting on some things to get fixed. Painters specifically never show up between the time period they tell you to wait.
Total Score 1
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
For a big company their teams are siloed.
- Anonymous
- Verified HomeBuyer
- July 13, 2021
- Indio, CA
Do not use Shea Mortgage. We dealt with many mess ups and rudeness like they were doing us a favor. No customer service. And no continuity or communication between the sales team, closing team, finance team, customer representative teams. You need to be the project manager for all of them which is surprising given the size of the company.
Shea Homes - Trilogy responded:
Thank you for your feedback. Please contact our General Manager Michael Cali at 760-342-2082 to discuss your experience.
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Sheas absolute disregard for quality!!!
- John M.
- Verified HomeBuyer
- February 24, 2021
- Rio Verde, AZ
Beware! Make sure to visit Toll Bros BEFORE looking at a Shea Home
Shea Homes - Trilogy responded:
Hi John. Thank you for your feedback. I understand Steve from customer service team has been in contact with you and will continue to be. If you need anything, please email us at customerservice@sheahomes.com
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
Poor customer service not responsive
- Sharon L.
- Verified HomeBuyer
- November 05, 2020
- Wickenburg, AZ
Shea has yet to respond to my requests for repairs. Cracked slab and dangerous debris left in yard
Shea Homes - Trilogy responded:
Thank you for sharing your feedback. Our customer service team will be in touch with you regarding your home.
Total Score 1
Quality 4
Trustworthiness 1
Value 2
Responsiveness 1
Poor experience. Regret buying here.
- Anonymous
- Verified HomeBuyer
- June 01, 2023
- Las Vegas, NV
Dishonest sales office and supervisor. Lied about available floor plans in order to up sell. Lied about reasons for extensive delays and failed to take responsibility, simply blaming others for mistakes and problems. Disrespected me as a client. Failed to acknowledge my extreme disappointment with the entire home buying experience.
Shea Homes-Trilogy responded:
We are sorry to hear about your poor experience. We would like to address your issues but you responded anonymously. Could you reach out to sales@sheahomes.com so we could look into this further?
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Too many issues too list.
- Jeffrey K.
- Verified HomeBuyer
- August 22, 2022
- Wickenburg, AZ
We are extremely frustrated with the quality of the home. Never expected so many issues and we are pretty sure the issues with the kitchen will never be resolved. No one that can address them really seems to be concerned other then our warranty rep who has little control over the issues.
Shea Homes-Trilogy responded:
Hello Jeffrey- Your response is appreciated. Our Warranty Manager, Patrick will be reaching out to next week.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Shea Homes-Trilogy - We bought a model and we were told that everything would be working
- Pamela W.
- Verified HomeBuyer
- June 28, 2022
- Wickenburg, AZ
We bought a model and we were told that everything would be working at time of closing. However, when I asked that it be put in writing, they refused and ultimately they did not have everything working. They even said at the walk through they would be back and….nothing. I didn’t count on them coming through so not surprised just disappointed in how they treat customers paying that much for a home. As a retired builder, I couldn’t believe how they treat their buyers
Shea Homes-Trilogy responded:
Hi Pamela. Thank you for your feedback. We apologize that you found your experience frustrating. Robb will follow up with you on any remaining issues on your home.
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
The poor quality of materials and poor craftsmanship.
- Peggy M.
- Verified HomeBuyer
- October 26, 2021
- Bonney Lake, WA
I was so disappointed in the quality of the materials and the workmanship. Everything seems so cheap, and the laborers did not take any pride in their work.
Shea Homes - Trilogy responded:
Hi Peggy. Thank you for your feedback. Our sales manager BreAnn will follow up with you.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
Shea Homes - Trilogy - Your sales person lied and deceive us .
- Robert M.
- Verified HomeBuyer
- January 06, 2021
- OCALA, FL
Your sales person lied and deceive us .I was told several times this was strictly 55+. Also you didn't declose Tilogy was being sold .Don't lie again and tell me Shea didn't know about the sale. I just put my house for sale. I won't be lied to any longer. I can only wish Shea falls on bad time as you deserve it. I believe in Karma. I only hope it will be good riddons sooner than later.
Total Score 1
Quality 4
Trustworthiness 1
Value 1
Responsiveness 1
BUYER BEWARE!!!
- Jeffrey F.
- Verified HomeBuyer
- November 11, 2020
- Peoria, AZ
BUYER BEWARE is an understatement. The sales office claim of delivering a "zero-defect home", the result of a series of supposed meticulous inspections by teams of construction professionals is a total farce. I invited the senior Customer Service Rep and the Senior Construction Manager for ALL of Trilogy-Vistancia to my one-month follow-up. They were receptive and did attend. I presented a list of 36 issues (including cracked and chipped driveway, extensive cabinet damage, incredibly poor drywall and painting including globs of paint drips, globby/orange-peeled baseboards vs smooth ...
Total Score 1
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
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