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Shea Homes-Trilogy Reviews

What Homeowners Have to Say About Shea Homes-Trilogy.

Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 869 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes-Trilogy

has 4.2 out of 5 stars in All Areas

869 Reviews in All Areas

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4

Responsiveness 4.1

Customer Reviews

andrew and vickie were very helpful and honest.

  • Al G.
  • Verified HomeBuyer
  • September 27, 2023
  • Brentwood, CA

ask to see appliances , toilets and question every thing.

Total Score 1


Quality 1

Trustworthiness 3

Value 1

Responsiveness 1

Nothing positive about the building experience.

  • Anonymous
  • Verified HomeBuyer
  • June 27, 2023
  • Kuna, ID

There was nothing positive about this building experience! It was a nightmare. Though out the precess there was little to no transparency for the buyer/owner. Moreover, and totally unacceptable, "operations" was uncaring of anyone's needs but its own. Nothing but extreme anxiety for us most every step of the way through out the process.

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Post Closing - unresponsive to issues

  • Vickie B.
  • Verified HomeBuyer
  • March 19, 2023
  • Rio Verde, AZ

Been here 3 months and Shea has not resolved my issue.

Shea Homes-Trilogy responded:
Hi Vickie-

Thank you for your feedback. Our Warranty Manager, Stacy, has been in touch with you and is working with you to resolve your issue. trilogy

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Grueling experience

  • William H.
  • Verified HomeBuyer
  • February 28, 2023
  • Denver, NC

The trades don't care and Shea has no control over them. Fit and finish is terrible. Took 30 days after closing to move in due to plumbing issues. Entire house had to be re-plumbed. Still waiting on fixes almost 3 months later. Love the community, builder not so much.

Shea Homes-Trilogy responded:
Hi William-

We appreciate you sharing your thoughts. Andy, our Operations Manager, will be reaching out to you to discuss your concerns further. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Rushed and Limited Options

  • Paula W.
  • Verified HomeBuyer
  • November 22, 2022
  • Bonney Lake, WA

We are there 3 months now and still have NOT completed the "white-glove" instilation. Should not have that name. The options are limited......particullarly being forced to select items in a particular limited section, so we ended up with choices we don't like. Paid extra for wiring in the great room, but unable to use it since it's off center.... and now they won't fix it. Really? Several things needed to be addressed and several are being addressed, but the counter island is chipped, the front step has a nick out of it and the trim board around the garage has a nick out of it when we ...

Shea Homes-Trilogy responded:
Hi Paula- Your response is appreciated. Our Warranty team will be reaching out to address your concerns. trilogy

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Sales personnel was amazing

  • Love C.
  • Verified HomeBuyer
  • September 22, 2022
  • Las Vegas, NV

House was not ready during our walk thru. People weee still working and cleaners were there too. Missing shower doors, bad workmanship, lots to be fixed

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

overall process - poor communication

  • Nick R.
  • Verified HomeBuyer
  • September 08, 2022
  • San Tan Valley, AZ

waited 1 1/2 for a home only to find electrical items not working and loaner stove and garage door. Told another year or so ! Landscaper the worst dead plants and wrong even though we specifically noted plants we wanted and plants we did not planning on moving asap

Shea Homes-Trilogy responded:
Hi Nick- Thank you for your feedback. We have shared this with our Team and they have since reported that they have been in contact with you and are working on resolving these issues. trilogy

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Nice but not good quality work

  • Michael T.
  • Verified HomeBuyer
  • February 17, 2021
  • Rio Verde, AZ

This builder promises a great experience but when things go wrong they run and find excuses Avoid ! Cheap quality and no finished product skills for price paid

Shea Homes - Trilogy responded:
Thank you for your feedback. I understand that Brian in customer service has been in contact with you and several items were taken care of on your 1-month service call. Please don't hesitate to reach out to customerservice@sheahomes.com if you need assistance with anything else. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Too long and poor quality

  • Stephen B.
  • Verified HomeBuyer
  • November 01, 2023
  • Wickenburg, AZ

I was told the build would be 12 months and it was 18. The workmanship is below average and quality control is non existent. Warranty service is a nightmare.

Shea Homes-Trilogy responded:
Hi Stephen-
Your comments have been shared with our local team and our Warranty Specialist has reached out to address your concerns. Thank you for sharing your thoughts. trilogy

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Worst builder I have ever worked with

  • Anonymous
  • Verified HomeBuyer
  • April 13, 2023
  • San Tan Valley, AZ

I have built four homes with three different builders. My first home was with a very low end builder and was a much better experience than this. Working with Shea Homes has been by far the worst building experience I have ever had when building a home. I have had a real estate investment company for over 15 years. I have renovated sixplexes , triplexes, townhouses, and condos. Therefore, this is not my first rodeo however, it has been the worst rodeo I have ever had. I am staying anonymous because I am concerned about potential retribution. I am still in the warranty stage and need a lot of ...

Shea Homes-Trilogy responded:
Hi- We appreciate your feedback and would like to address your concerns, however you chose to post anonymously. Could you reach out to warranty@sheahomes.com so we can have a chance to respond to you? Thanks! trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

LC

  • Lori C.
  • Verified HomeBuyer
  • October 04, 2022
  • Peoria, AZ

We are extremely dissatisfied with our experience with Shea Homes new build. The construction is subpar. Our escrow closed with many items incomplete and a promise that their “Warranty” Dept would take care of immediately. Well it has been 2 months and items still are not complete and we STILL HAVE NOT MOVED IN.

Shea Homes-Trilogy responded:
Your feedback is important to us and we have sent your comments to our Warranty Team to address your concerns. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Buying Experience

  • Kelsey H.
  • Verified HomeBuyer
  • September 01, 2022
  • Rio Verde, AZ

Our home building experience was not great from the start. When we originally looked at the lot, we were given a base price which we verbally agreed upon. Then, when we went to sign our contract, the price raised $20,000. Our sales rep, Liz, never gave us a warning of a rate increase. In fact, she told us to come in on a Saturday before Monday so we would miss the price increase. Overall, very unprofessional. Then, after we signed our contract, Liz called and told us that we could not have our exterior model and color. Again, this was AFTER we signed our contract. So, we had to pick a ...

Shea Homes-Trilogy responded:
Hello Kelsey- We appreciate your feedback and our Sales Manager will be reaching out to you to discuss. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

The lack of respect and kindness from the sales team and contractor

  • Kimberly L.
  • Verified HomeBuyer
  • February 17, 2021
  • Rio Verde, AZ

The purchasing of this property was the worst experience I have ever had. Damaged products were put into my home and I’m still dealing with Neal for resolution. I’m going to reach out to the better business bureau and issue a formal complaint.

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

SHEA EXPERIENCE: BAIT & SWITCH

  • Joyce P.
  • Verified HomeBuyer
  • November 29, 2023
  • Kuna, ID

I put my deposit on a home site with a lot premium. I attended a zoom call of purchasers of homes in the area. The call had many hostile participants. My observations from the interaction of the host with the participants asking questions was a person who was at times disingenuous, evasive mixed in with a lot of happy talk and hyping the Shea family. Questions: cost of HOA dues, communication issues, quality issues, shelving issues, timing. After this experience my instinct was to walk away. I did not. The development is reported to be a gated development yet early before upgrades were ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad experience in every way

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2022
  • Indio, CA

It was a terrible home-buying experience in every way, from beginning to end and even beyond. More than 2 months after closing, items that needed correcting and were brought up during our final walk-through have still not been corrected.

Shea Homes-Trilogy responded:
Hello. Since we are unable to contact you, please reach out to warranty@sheahomes.com so we can discuss and resolve the unfinished items on your home. Thank you. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lack of quality

  • Micheal Z.
  • Verified HomeBuyer
  • August 31, 2021
  • Peoria, AZ

Delayed move in date, over 6k in added costs. Kitchen Island being replaced because installed a broken piece, still waiting after 2 months, tile in shower and around our tub has to be replaced, used 2 different colors. All of the granite had caulk all over it that need to be cleaned, was told to use a razor blade. No touch up paint given. Many more things to list.

Shea Homes - Trilogy responded:
Hi Micheal. Thank you for your feedback. Joe from our customer service team will continue to follow up with you regarding issues with your new home. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Barcelona 55+ Community

  • Anonymous
  • Verified HomeBuyer
  • August 19, 2021
  • Brentwood, CA

This has been a frustrating experience with the builder and HOA. My master bathroom marble countertop is flawed. It was not sealed and water spots have marred the countertop. Moved in May 2021 and still waiting for this issue to be resolved by builder. Keep getting excuse of that this particular marble company is short on staff. However, the new home still up for sale, they were able to install an upgraded marble countertop in the master bathroom. Very disappointed in builder and HOA. I thought Toll Brothers was inferior. They are a cut above Shea. Rethink Shea Homes - please. You ...

Shea Homes - Trilogy responded:
Thank you for your feedback. We'd like to discuss your experience. Please contact our customer service team at customerservice@sheahomes.com or reach out to our sales manager Ella. Thank you. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

They lie about everything

  • Debra M.
  • Verified HomeBuyer
  • February 18, 2021
  • OCALA, FL

Run fast don't walk away!

Shea Homes - Trilogy responded:
Hi Debra. We understand you may have purchased during a time of frustrating change at our community. Riva will be in contact with you to further discuss any concerns. Thank you. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Attitude towards customer

  • Anonymous
  • Verified HomeBuyer
  • November 10, 2020
  • Bonney Lake, WA

If I was going to grade the Shea group from sales to construction to customer service, it would be a D- They have "It is what it is" attitude, quality control went out the door. For the price we pay for the house I would expect better than what we received.

Shea Homes - Trilogy responded:
Please contact our customers service team at customerservice@sheahomes.com if you are having issues with your home. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1