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Shea Homes-Trilogy

Shea Homes-Trilogy Reviews

What Homeowners Have to Say About Shea Homes-Trilogy.

Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 929 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes-Trilogy

has 4.2 out of 5 stars in All Areas

929 Reviews in All Areas

Star Rating Breakdown

5 ★ 468

4 ★ 249

3 ★ 135

2 ★ 40

1 ★ 37

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4

Responsiveness 4.1

Customer Reviews

Barcelona 55+ Community

  • Anonymous
  • Verified HomeBuyer
  • August 19, 2021
  • Brentwood, CA

This has been a frustrating experience with the builder and HOA. My master bathroom marble countertop is flawed. It was not sealed and water spots have marred the countertop. Moved in May 2021 and still waiting for this issue to be resolved by builder. Keep getting excuse of that this particular marble company is short on staff. However, the new home still up for sale, they were able to install an upgraded marble countertop in the master bathroom. Very disappointed in builder and HOA. I thought Toll Brothers was inferior. They are a cut above Shea. Rethink Shea Homes - please. You ...

Shea Homes - Trilogy responded:
Thank you for your feedback. We'd like to discuss your experience. Please contact our customer service team at customerservice@sheahomes.com or reach out to our sales manager Ella. Thank you. trilogy

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Shea Homes - Trilogy - We moved from our previous home in Trilogy to our current house

  • Mark V.
  • Verified HomeBuyer
  • April 03, 2021
  • Nipomo, CA

We moved from our previous home in Trilogy to our current house which has more defects and lesser quality materials. There are plenty of signs that speed of building was preferred over attention to detail. We paid more money (> $1M) and ended up with less quality.

Shea Homes - Trilogy responded:
Hi Mark. Our Operations Manager Korey will be reaching out to you to review your concerns with your new home. Thank you for sharing your feedback with us. trilogy

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

They lie about everything

  • Debra M.
  • Verified HomeBuyer
  • February 18, 2021
  • OCALA, FL

Run fast don't walk away!

Shea Homes - Trilogy responded:
Hi Debra. We understand you may have purchased during a time of frustrating change at our community. Riva will be in contact with you to further discuss any concerns. Thank you. trilogy

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Attitude towards customer

  • Anonymous
  • Verified HomeBuyer
  • November 10, 2020
  • Bonney Lake, WA

If I was going to grade the Shea group from sales to construction to customer service, it would be a D- They have "It is what it is" attitude, quality control went out the door. For the price we pay for the house I would expect better than what we received.

Shea Homes - Trilogy responded:
Please contact our customers service team at customerservice@sheahomes.com if you are having issues with your home. trilogy

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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