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Shea Homes-Trilogy Reviews
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What Homeowners Have to Say About Shea Homes-Trilogy.
Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 920 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Good experience
- Gail B.
- Verified HomeBuyer
- April 11, 2023
- Brentwood, CA
Good experience and great people to work with.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Encanterra....a great experience
- Michele S.
- Verified HomeBuyer
- March 30, 2023
- San Tan Valley, AZ
The sales representative was transparent, knowledgeable and most professional. From the beginning of the process to the end, the experience was indeed a pleasure.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes and Trilogy Valor is the best!!!
- BreAnn C.
- Verified HomeBuyer
- March 02, 2023
- Kuna, ID
Let me start by saying that this is the third new construction home I have purchased from a National homebuilder. I can tell you that there were things that went wrong along the way, but buying from a family owned private homebuilder makes all the difference in the world. The people are trustworthy, the company cares and they make things right if things go wrong. That and the neighbors and the friendships in this community are unlike anything you are going to find anywhere else. I would live in a tent to be around these people. I bet everyone would still bring wine over and offer to help ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Inclusion
- Carolyn K.
- Verified HomeBuyer
- March 02, 2023
- Bonney Lake, WA
Shea did a good job of including me in the building process from the very beginning. They kept me informed about each step and encouraged me to stop by and see what was happening so they could explain why they were doing what they were. They were an open book. I didn't have to hound them for information. If I had questions they were quick to answer them. The team I worked with was fantastic. I can't say enough good things about the people involved in the building of my home.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Is Amazing
- Anita L.
- Verified HomeBuyer
- February 27, 2023
- Bonney Lake, WA
I have purchased homes before and had huge punch lists. Didn't have hardly any thing to fix. The quality, attention to detail, the finishing touches were all amazing. Working with every one was just as amazing. My real estate agent, Misti, I would not have gotten the house without her. The builder supervisor, David Burns, was equally outstanding. Kept me up to date on the process and every time I needed him, or had a question, he was there. Sometimes immediately. I LOVE LOVE LOVE my new home.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Trilogy at Wickenburg Ranch
- Paula D.
- Verified HomeBuyer
- February 23, 2023
- Wickenburg, AZ
Unfortunately it took 19 months for home to be completed for a variety of reasons some avoidable and some unavoidable delays. The field personnel at Shea are customer focused, knowledgeable , and competent. Sales staff not so great. Completed home is actually very high quality.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Wickenburg Dream home
- Lindsey M.
- Verified HomeBuyer
- February 22, 2023
- Wickenburg, AZ
We love our new Shea home and the communication has been outstanding with everyone. All repairs have been handled quickly and we have no complaints. We would recommend anyone wanting a new home to consider Shea. A+ service and quality.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Superior
- Arlene G.
- Verified HomeBuyer
- February 21, 2023
- OCALA, FL
We had a great experience building our dream home - from our initial visit with the sales office and Tammy to the design center with Tana and Shelitha to our super James and the warranty specialist Dan - every request was answered - we were kept up to date with the construction - photos of every step - when Dan came for our 30 day review - we had three (3) items - all were taken care of immediately and to our satisfaction - we could not be happier with out new home
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Best Home Buying Experience with Shea Homes
- Denis G.
- Verified HomeBuyer
- February 18, 2023
- San Tan Valley, AZ
After previously buying 2 new homes over many years, this was by far the best experience with Shea Homes. Everyone we came into contact with was highly professional and respectful. Every detail was documented. There were minimal issues when we took delivery of our home. Very high quality materials and workmanship. Would highly recommend buying a home from Shea.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea is great , so happy with my home !
- Anonymous
- Verified HomeBuyer
- February 16, 2023
- Denver, NC
This has been a great move. Love my house and level of customer service. Everything is great!!!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great experience with the entire Shea Homes Trilogy Team.
- Ray M.
- Verified HomeBuyer
- January 31, 2023
- Kuna, ID
Knowledgeable, attentive and caring sales, construction and customer service professionals. It’s been a pleasure for us to work with them.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
We love our Shea home!
- Tammy F.
- Verified HomeBuyer
- January 31, 2023
- San Tan Valley, AZ
Our experience with Shea Homes was fantastic! From the sales staff, to design, through the construction process, the staff did everything promised. Our construction field manager was available, responsive and the finished product is great!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
A great experience
- Brian G.
- Verified HomeBuyer
- January 24, 2023
- Brentwood, CA
From the first visit with the sales manager to the walk through with the specialist the experience was exceptional. All aspects of the purchase were of the highest quality. All people interacted with were super professional making sure at all times that we were completely aware of progress. I would highly recommend the Shea experience to any potential buyers.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Follow Trough Great!
- Earl G.
- Verified HomeBuyer
- January 24, 2023
- Nipomo, CA
After moving in, we had questions and requests for the Shea representatives. Jessica, Josalyn and Froy responded promptly and followed up to see that everything was handled appropriately! We appreciate the quality of the home, really just a couple of very minor items were needed after move in. We are comparing it to another new home we recently purchased where we had corrective work being done for months after we moved in. So the Shea home really is superior to other builders.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes
- Anonymous
- Verified HomeBuyer
- January 03, 2023
- Las Vegas, NV
Shea Homes has been wonderful
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Owner
- Robert B.
- Verified HomeBuyer
- December 21, 2022
- Bonney Lake, WA
no words are necessary...thank you
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
SHEA Homes = Quality and perfection
- Patrick S.
- Verified HomeBuyer
- December 07, 2022
- Indio, CA
Tarry our Sales Rep was fantastic! Excellent follow thru skills and knowledge. I am a realtor and know what makes a great sales person and Tarry definitely has the "it" factor. She is trustworthy and provides great customer satisfaction. I also want to mention that our Warranty Specialist Richard is outstanding! His work ethic and follow thru is impeccable. Richard is extremely helpful and ALWAYS willing to lend a helping hand. I can't say enough good things about Richard. These 2 individuals represent Shea Homes in the highest possible light. We feel so fortunate to be living "My Trilogy ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Kathy M
- Tom M.
- Verified HomeBuyer
- November 29, 2022
- San Tan Valley, AZ
Our experience with Shea was wonderful. All the people we came in contact with were very professional and knew their jobs. From construction to design Shea was there for us. Problems were addressed and solved to our satisfaction. Rob our contractor was good at detail and finishing the job. Highly recommend Shea to build your next home
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Home build in the desert
- Martin L.
- Verified HomeBuyer
- November 29, 2022
- Indio, CA
This is our third house build (our first Shea build) and our best experience to date. We've built in Austin, TX, Huntington Beach, CA and now here, in the desert. We are used to working with builders and dealing with unexpected delays, materials that are out of stock, water/power not ready to be set up yet and various other challenging situations. The way that the entire Shea team dealt with us during these unexpected and unwanted moments is what stands out the most compared to other builds. Your entire team’s professionalism, personal touch, willingness to listen to us and hear us vent. and ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great
- Timothy A.
- Verified HomeBuyer
- November 17, 2022
- Brentwood, CA
The whole home buying was just what I expected. The whole Shea team has been great.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Trilogy at Vistancia - Vibrant Home Model
- Beverly W.
- Verified HomeBuyer
- November 16, 2022
- Peoria, AZ
I had a very positive experience with Shea Homes starting with Owen, sales consultant. Alan, my construction manager, was always on top of things which was a real challenge with supply chain issues experienced because of the pandemic. And any remaining issues have been promptly addressed by Bill, my warranty specialist. I am very grateful to all who have helped me along the way.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Fran and Jeff
- Fran F.
- Verified HomeBuyer
- October 20, 2022
- Peoria, AZ
I’ve been in the Real Estate business for over 30 years as a broker in Chicago and Shea really exceeded my expectations! We built this home long distance and the experience was a pleasure from contract to closing. Everyone involved put forth exceptional effort to make sure that our home was delivered in a timely manner with few issues that we addressed immediately. Our home is beautiful and we love it! I definitely highly recommend Shea as an extremely excellent builder
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Family member who lives locally was able to be our rep @ closing. Very helpful.
- Theodore A.
- Verified HomeBuyer
- October 20, 2022
- Front Royal, VA
Closing made easy with electronic closing since we were located out of state.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great experience
- Tamara C.
- Verified HomeBuyer
- October 18, 2022
- San Tan Valley, AZ
Everyone we worked with was exceptional, especially Charmaine, Kyle, and Wendy. We had a great team and really appreciate them.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Responsive and smooth home buying process
- Peter B.
- Verified HomeBuyer
- October 11, 2022
- Las Vegas, NV
Kirstie and the sales team were great and worked very well with us and our realtor thru the purchase phase. Once we closed, working with Mike, our warranty specialist has been excellent. Mike has gone above and beyond, super responsive and great attitude. Great neighborhood !
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Narrow Reviews by Area
- Boise, ID (29)
- Charlotte, NC (85)
- Las Vegas, NV (85)
- Oakland-Alameda, CA (35)
- Ocala, FL (55)
- Orlando, FL (17)
- Phoenix-Mesa, AZ (321)
- Riverside-San Bernardino, CA (72)
- Sacramento, CA - Coming soon!
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- Santa Cruz, CA - Coming soon!
- Seattle-Bellevue, WA (11)
- Tacoma, WA (75)
- Washington, VA (77)
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