Shea Homes-Trilogy Reviews

We had a great experience building our dream home - from our initial visit with the sales office and Tammy to the design center with Tana and Shelitha to our super James and the warranty specialist Dan - every request was answered - we were kept up to date with the construction - photos of every step - when Dan came for our 30 day review - we had three (3) items - all were taken care of immediately and to our satisfaction - we could not be happier with out new home

After previously buying 2 new homes over many years, this was by far the best experience with Shea Homes. Everyone we came into contact with was highly professional and respectful. Every detail was documented. There were minimal issues when we took delivery of our home. Very high quality materials and workmanship. Would highly recommend buying a home from Shea.

This has been a great move. Love my house and level of customer service. Everything is great!!!

Knowledgeable, attentive and caring sales, construction and customer service professionals. It’s been a pleasure for us to work with them.

Our experience with Shea Homes was fantastic! From the sales staff, to design, through the construction process, the staff did everything promised. Our construction field manager was available, responsive and the finished product is great!

From the first visit with the sales manager to the walk through with the specialist the experience was exceptional. All aspects of the purchase were of the highest quality. All people interacted with were super professional making sure at all times that we were completely aware of progress. I would highly recommend the Shea experience to any potential buyers.

After moving in, we had questions and requests for the Shea representatives. Jessica, Josalyn and Froy responded promptly and followed up to see that everything was handled appropriately! We appreciate the quality of the home, really just a couple of very minor items were needed after move in. We are comparing it to another new home we recently purchased where we had corrective work being done for months after we moved in. So the Shea home really is superior to other builders.

Shea Homes has been wonderful

no words are necessary...thank you

Tarry our Sales Rep was fantastic! Excellent follow thru skills and knowledge. I am a realtor and know what makes a great sales person and Tarry definitely has the "it" factor. She is trustworthy and provides great customer satisfaction. I also want to mention that our Warranty Specialist Richard is outstanding! His work ethic and follow thru is impeccable. Richard is extremely helpful and ALWAYS willing to lend a helping hand. I can't say enough good things about Richard. These 2 individuals represent Shea Homes in the highest possible light. We feel so fortunate to be living "My Trilogy Life". Thank you Tarry and Richard ... More

Our experience with Shea was wonderful. All the people we came in contact with were very professional and knew their jobs. From construction to design Shea was there for us. Problems were addressed and solved to our satisfaction. Rob our contractor was good at detail and finishing the job. Highly recommend Shea to build your next home

This is our third house build (our first Shea build) and our best experience to date. We've built in Austin, TX, Huntington Beach, CA and now here, in the desert. We are used to working with builders and dealing with unexpected delays, materials that are out of stock, water/power not ready to be set up yet and various other challenging situations. The way that the entire Shea team dealt with us during these unexpected and unwanted moments is what stands out the most compared to other builds. Your entire team’s professionalism, personal touch, willingness to listen to us and hear us vent. and going out of their way to try to correct problems that were sometimes out of both of our controls, made this experience the best. A special call out to the following individuals that stood out and went above and beyond during this process – Lisa our sales associate who from our first visit spent the time to get to know us, learned what we liked, didn’t like, and guided us in the direction that she knew would make us happy as we built our next home. Even after the sales process and when we had already moved into our new home, she included us in a mixer at the club so that we could meet new neighbors. It was a nice gesture, very much appreciated and yes, she knows us! Ryan our builder who under promised and completely over delivered. He came through each time we had a concern about something, regardless of how small, and made sure we got the home we spec’d out. Richard our warranty guy who spent hours going through the details of the home and answering our smallest questions making sure we were going to be ready when he handed over the keys. Debbie our design specialist who helped us duplicate and mirror your model home and helped us pick the materials that make our home standout. A callout to the cabinet guy that came and fixed our kitchen cabinet that I accidently scratched during our move-in day. He came out of nowhere after Richard called him and fixed my mistake. I wish I remembered his name. We will absolutely recommend a Shea home to our family, friends and whoever wants to listen. ... More

The whole home buying was just what I expected. The whole Shea team has been great.

I had a very positive experience with Shea Homes starting with Owen, sales consultant. Alan, my construction manager, was always on top of things which was a real challenge with supply chain issues experienced because of the pandemic. And any remaining issues have been promptly addressed by Bill, my warranty specialist. I am very grateful to all who have helped me along the way.

I’ve been in the Real Estate business for over 30 years as a broker in Chicago and Shea really exceeded my expectations! We built this home long distance and the experience was a pleasure from contract to closing. Everyone involved put forth exceptional effort to make sure that our home was delivered in a timely manner with few issues that we addressed immediately. Our home is beautiful and we love it! I definitely highly recommend Shea as an extremely excellent builder

Closing made easy with electronic closing since we were located out of state.

Everyone we worked with was exceptional, especially Charmaine, Kyle, and Wendy. We had a great team and really appreciate them.

Kirstie and the sales team were great and worked very well with us and our realtor thru the purchase phase. Once we closed, working with Mike, our warranty specialist has been excellent. Mike has gone above and beyond, super responsive and great attitude. Great neighborhood !

Great experience with my Shey home buy. Everyone was honest and open with me

Our experience with Shea Homes was exceptional. Everyone was kind, helpful, professional and made us feel welcomed. We definitely recommend them.

This is the right place at the right time. Everyone has been very helpful and we are looking forward to many happy years here.

The purchase of the home went very smoothly and picking out our amenities was easy. The only negative about the whole experience was the delays in moving into our new home. So far customer service has been awesome

This is our 4th tract home purchase. Shea allows extensive options and high end customizations. Their attention to detail is impressive. Follow up once moved in is first rate.

Shea Homes--throughout an unusually long building process--did an outstanding job in communications> Their efforts were timely--informative--professional--friendly and responsive! The limited contact we had with Shea venders was also excellent! Overall, we are very pleased with our Shea Homes experience --and with our new Shea home!

This is the third new-build home we have purchased in seven years - with the Trilogy at the Polo Club easily being the best experience. We had every opportunity to walk the property during the build. The walk through prior to closing uncovered only minor cosmetic issues, maybe 3 or 4, to repair. All of these were resolved in three days in time for closing. The quality, attention to detail and consistency of the construction is fantastic. The experience from sales representative to closing and after has been awesome!