Shea Homes-Trilogy Reviews

Several models to choose from. Review of the build process including key milestones for your onsite review. Walk thru by Shea on-site managers to address any issues prior to customer walk thru to ensure a quality-built home. At the time of the walk thru customer is assigned a Shea Customer Representative that assists in addressing any issues that may arise in one month, five months and eleven months. They are with you through the warranty period.

We worked mostly with our field manager who was outstanding any issues we had were taken care of in a timely matter. He went above and beyond what I expected did a great job

The builder includes the best and most up to date methods in home building in the base price of your home. Shea homes are a delight.

Easy to work with and professional.

Home is excellent, problem solving responsibilities is very good. All and all a great experience. Thank You

Move in and walk through was great. Had our one month service and everything has been corrected. Service is great and so is Casey. Love our home and the community

Great job from start to finish.

I am out away from the country right now. I got my keys and the customer service gentleman was awesome. I’m so looking forward to move to the house next month

Never experienced any problems during and after construction. A good experience all around!

We came out from CT a year ago looking for a home in Santa Maria. We had zero interest in living in a townhouse or a community. Then we walked into the Shea townhouses at Rice Ranch and immediately fell in love. The quality is amazing, all the individuals we worked with were fabulous and we are just thrilled here. Any issues we’ve had (and there were only a couple) were handled in a timely manner and to our satisfaction. Great builders, beautiful area. We love our new life!!

Shea is not a custom home builder but has great options and is always evaluating changes when their clients give them feedback. I just built my second house with them in Encanterra and wouldn’t hesitate to do it again.

Great experience building a home with Shea!

We are very happy with our home in Trilogy!

I am Happy with the purchased.

The quality of the experience was noteworthy. All of the staff was very personable and each staff member seemed to personally care about the buyer and their needs. The quality of the home seems very good and the attention to detail is excellent.

Our customer care person, Theresa is fabulous!

Quality product, trust and confidence in shea reps, professional from beginning to move-in, and beyond. Satisfied of worthwhile home-inves, and wonderful community to reside.

Was a good experience with a big project

Buying our home in Trilogy has been a truly amazing experience! Frim the day I walked in to the Sales Office, (yes I bought that day), to our move in date, everything and everyone has been top-notch. Thank you!

Excellent process from start to finish and excellent quality of construction

We were kept informed about progress on our home by our Field Manager, who sent pictures and updates. Our Shea customer service representative explained the features of our home and how to maintain our home for the maximum enjoyment.

We lived out of state during the construction of our home. The Shea team made that process relatively stress free by communicating with us regularly with photos and email updates regarding the construction progress.

Shea homes was wonderful at keeping lines of communication open & responded quickly to all my questions and concerns. Also noteworthy was how everyone I interacted with was friendly and helpful. They build high quality and beautiful homes - I am so happy with my decision!

Personal attention from every faction of Sheas team. She’s hires great people!

I’m so impressed with the Trilogy team that I have dealt with since October 2020! Many many thanks to Courtney, Sonny, Katie and Melissa, and Larry from Shea Mortgage. I hope I’m not leaving anyone out. I found this team to be professional, courteous and very helpful, especially with the modifications needed during the pandemic. I was living on the West coast and had to complete all my design choices virtually. Courtney answered a ‘thousand’ questions from me and acquired additional pictures of the samples to help me make these decisions without being at the design center. When I walked into my new home in August and saw everything for the first time, I was thrilled with how well everything turned out! This review would not be complete without extending my immense gratitude to Sonny – the field manager who oversaw the building of my new home – and continues to provide support. No matter how busy Sonny is, he displays a never-ending smile, willingly listens, answers questions, and shares his expertise and knowledge. His outstanding customer service did not go unnoticed; he always does what he says he’s going to do and follows up if there are delays or changes. I am truly appreciative of Sonny’s genuine dedication and concern to make this entire process as smooth as possible and minimize any undue postponements or glitches. His attention to detail is unmatched. Sonny, you have a winner’s attitude, and I appreciate the fact that you take your customers seriously and have the patience to teach an inexperienced single-family homeowner some of the unfamiliar tasks, such as the irrigation system and the workings of GFCI when my clothes dryer lost power. You deserve a promotion! The entire Trilogy team far exceeded all of my expectations! From the bottom of my heart I thank YOU! ... More