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Shea Homes-Trilogy Reviews

What Homeowners Have to Say About Shea Homes-Trilogy.

Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 920 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes-Trilogy

has 4.2 out of 5 stars in All Areas

920 Reviews in All Areas

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4

Responsiveness 4.1

Customer Reviews

The people were amazing!

  • Laury R.
  • Verified HomeBuyer
  • May 05, 2022
  • Las Vegas, NV

The plans are well designed and thoughtful. There is abundant storage in the kitchen and laundry room. The primary bedroom is large and spacious. At first I thought the home sites were small, but who wants to do yard work all week? The size is perfect. The people that planned, designed and worked with me through the sales process were unbelievable and the neighbors make it amazing!!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Personal touch

  • Belisa G.
  • Verified HomeBuyer
  • May 01, 2022
  • Brentwood, CA

The entire Shea staff was was not only courteous and friendly but made a personal connection throughout the process. We were informed every step of the way and hey were very responsive about every minor issue. We are extremely happy with our home and the experience of buying a Shea Home.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Customer service

  • Rose J.
  • Verified HomeBuyer
  • April 26, 2022
  • Indio, CA

This is our second home by She. Their quality and customer service is superior.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

All Shea representatives were terrific. Outstanding customer service from start to finish.

  • Donald R.
  • Verified HomeBuyer
  • April 16, 2022
  • Las Vegas, NV

Very impressed with the overall quality and craftsmanship of our Shea home. We purchased our house remotely and the virtual format process used to select our lot, model, exterior and interior design options etc. was executed smoothly. The sales staff, interior design specialists, builder supervisor, and the customer service representatives where absolute professionals.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - Shea kept me informed during every step of my home building process.

  • Mary B.
  • Verified HomeBuyer
  • April 15, 2022
  • Brentwood, CA

Shea kept me informed during every step of my home building process. I was informed if there was even a possibility of a delay which allowed me to trust the process.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - The best part is the people that you hire.

  • Lori P.
  • Verified HomeBuyer
  • April 13, 2022
  • Denver, NC

The best part is the people that you hire. Chrissy, Gwen and Bev were excellent.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Communication, collaboration and quality assurance

  • Charles L.
  • Verified HomeBuyer
  • April 12, 2022
  • Rio Verde, AZ

From the buying process to delivery of the home this was a first class experience!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Outstanding

  • Laura S.
  • Verified HomeBuyer
  • April 12, 2022
  • Brentwood, CA

Everyone here is great! Casey,Vicki,Patty,Mariel and Kyle. They make the process easy. The team here is very responsive to questions and kept me up to date for each phase of the build. I highly recommend Shea.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

n/a

  • Michael H.
  • Verified HomeBuyer
  • April 08, 2022
  • Nipomo, CA

great experience for buying a home

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Quality and care

  • Jill P.
  • Verified HomeBuyer
  • March 23, 2022
  • Rio Verde, AZ

Kept us up to date with weekly emails and photos. Quality product. Great customer service. Beautiful home and neighborhood. Very happy.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - We love our new home!

  • Bob P.
  • Verified HomeBuyer
  • March 23, 2022
  • Indio, CA

We love our new home!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - Communication was generally good -- more than we expected.

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2022
  • Santa Maria, CA

Communication was generally good -- more than we expected. Home seems solidly built. Since we've moved in, Shea's rep has been very good about trying to make sure we are satisfied with the resolution of even small issues.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Kept informed

  • Kathy S.
  • Verified HomeBuyer
  • March 16, 2022
  • Indio, CA

Was kept informed of progress and issues were address quickly and fixed in a timely manner

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Easy home buying experience with folks that care.

  • Paula G.
  • Verified HomeBuyer
  • March 09, 2022
  • Las Vegas, NV

From the moment I spoke with the community representative I knew I'd picked the right over 55 community from the many in Las Vegas. This assurance continued through the construction, design , home delivery and customer service. Ive moved in and met so many friendly neighbors. Im really looking forward to the opening of the community center and pool.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Reputation With Trilogy Communities

  • James B.
  • Verified HomeBuyer
  • March 05, 2022
  • Wickenburg, AZ

Several models to choose from. Review of the build process including key milestones for your onsite review. Walk thru by Shea on-site managers to address any issues prior to customer walk thru to ensure a quality-built home. At the time of the walk thru customer is assigned a Shea Customer Representative that assists in addressing any issues that may arise in one month, five months and eleven months. They are with you through the warranty period.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes - Trilogy - We worked mostly with our field manager who was outstanding any

  • James B.
  • Verified HomeBuyer
  • March 03, 2022
  • San Tan Valley, AZ

We worked mostly with our field manager who was outstanding any issues we had were taken care of in a timely matter. He went above and beyond what I expected did a great job

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Trilogy is organized and responsive to any concerns.

  • Karen W.
  • Verified HomeBuyer
  • March 02, 2022
  • Indio, CA

The builder includes the best and most up to date methods in home building in the base price of your home. Shea homes are a delight.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Efficiency and teamwork.

  • Terry B.
  • Verified HomeBuyer
  • March 01, 2022
  • Santa Maria, CA

Easy to work with and professional.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Response to a problem was wonderful

  • Tom A.
  • Verified HomeBuyer
  • March 01, 2022
  • Rio Verde, AZ

Home is excellent, problem solving responsibilities is very good. All and all a great experience. Thank You

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great quality for the price

  • Gary P.
  • Verified HomeBuyer
  • February 22, 2022
  • Indio, CA

Move in and walk through was great. Had our one month service and everything has been corrected. Service is great and so is Casey. Love our home and the community

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Everyone followed up throughout the process professionally and courteously.

  • Jack B.
  • Verified HomeBuyer
  • February 22, 2022
  • Rio Verde, AZ

Great job from start to finish.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

The quality

  • Amparo L.
  • Verified HomeBuyer
  • February 22, 2022
  • Groveland, FL

I am out away from the country right now. I got my keys and the customer service gentleman was awesome. I’m so looking forward to move to the house next month

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - Never experienced any problems during and after construction.

  • Harro S.
  • Verified HomeBuyer
  • February 08, 2022
  • Wickenburg, AZ

Never experienced any problems during and after construction. A good experience all around!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Beautiful homes!

  • Jenipher L.
  • Verified HomeBuyer
  • February 01, 2022
  • Santa Maria, CA

We came out from CT a year ago looking for a home in Santa Maria. We had zero interest in living in a townhouse or a community. Then we walked into the Shea townhouses at Rice Ranch and immediately fell in love. The quality is amazing, all the individuals we worked with were fabulous and we are just thrilled here. Any issues we’ve had (and there were only a couple) were handled in a timely manner and to our satisfaction. Great builders, beautiful area. We love our new life!!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea is squarely focused on their customers!

  • Gregory G.
  • Verified HomeBuyer
  • January 26, 2022
  • San Tan Valley, AZ

Shea is not a custom home builder but has great options and is always evaluating changes when their clients give them feedback. I just built my second house with them in Encanterra and wouldn’t hesitate to do it again.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5