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- Shea Homes-Trilogy
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- Washington, VA
Shea Homes-Trilogy Reviews in Washington, VA
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What Washington Homeowners Have to Say About Shea Homes-Trilogy.
Read all 77 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Washington area. Washington homeowners have rated Shea Homes-Trilogy an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes-Trilogy in Washington Area
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Customer Reviews
Good experience overall
- Gary G.
- Verified HomeBuyer
- July 08, 2023
- Front Royal, VA
Really enjoy living in this community. Beautiful homes. Good construction. Any issues are quickly resolved after addressed.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great experience with new home purchase
- Wendy D.
- Verified HomeBuyer
- November 24, 2022
- Front Royal, VA
Great experience! Care and timely responsiveness from Frank in sales, Troy,and Laura ( building and warranty specialist. )
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Conscientious sales representatives and workforce.
- Bob T.
- Verified HomeBuyer
- December 28, 2021
- Front Royal, VA
I have bought several new homes in my lifetime. Shea rates as among the most honest and responsive of builders. Very satisfied customer.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - Overall our experience with Shea Homes and Shea Mortgage was
- David M.
- Verified HomeBuyer
- August 12, 2021
- Front Royal, VA
Overall our experience with Shea Homes and Shea Mortgage was very positive. We are enjoying our new home very much!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
The attention to detail is good and everyone here is pleasant and very helpful
- Cheryle W.
- Verified HomeBuyer
- April 27, 2021
- Front Royal, VA
Front start to finish you will like someone has your interests at heart. Followup to any questions is fast. And if someone does not have the answer, they find out. It went very smoothly and I cant say enough about the customer service.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Excellent builder
- Patti B.
- Verified HomeBuyer
- February 09, 2021
- Front Royal, VA
Overall I had a very good experience, everything on time even in these trying times. Home was presented as told, the team of sales to builders was excellent! Definitely would recommend anyone considering building with Shea to do so.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - The builder is very responsive to the punch list and is very
- Lynn T.
- Verified HomeBuyer
- December 01, 2020
- Front Royal, VA
The builder is very responsive to the punch list and is very good about getting whatever needs fixing done in a very timely fashion.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
excellent overall
- Peter H.
- Verified HomeBuyer
- September 17, 2020
- Front Royal, VA
The home buying experience was professional, process driven, and yet flexible to accommodate my needs during this pandemic.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Our sales person was excellent , our home is beautiful and the community is fantastic . There are a few quality issues with our home that have left us disappointed . The customer service team is very responsive and helpful .
- John C.
- Verified HomeBuyer
- July 19, 2024
- Front Royal, VA
To date our overall experience has been very good . We love our home and the trilogy community ! The sales and customer service teams have been very responsive . The community and amenities are fantastic . We have some quality issues with our concrete that have left us disappointed and hold us back from fully recommending Shea .
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great new home…
- Kevin C.
- Verified HomeBuyer
- November 16, 2022
- Front Royal, VA
Seth was phenomenal. He did a great job, and was extremely responsive.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Can't be better
- TOM G.
- Verified HomeBuyer
- September 20, 2022
- Front Royal, VA
The entire process was flawless. The sale was low key without a pressured effort to purchase. The mortgage processing was easy. The closing was relaxed. Everyone worked to accommodate our schedules. The home quality is excellent and our home services representative gives us prompt responses to our requests. Best decision we have made in our lives
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Shea Homes - Trilogy - Great lock step buying process.
- Lou H.
- Verified HomeBuyer
- July 13, 2021
- Front Royal, VA
Great lock step buying process.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes-Trilogy - The painting job is really bad, lots of errors and missed areas,
- Deanna M.
- Verified HomeBuyer
- February 08, 2022
- Front Royal, VA
The painting job is really bad, lots of errors and missed areas, paint spatter all over cabinets and floors.
Total Score 5
Quality 2
Trustworthiness 5
Value 5
Responsiveness 5
Beautiful homes
- Reann H.
- Verified HomeBuyer
- November 03, 2021
- Front Royal, VA
All I can review is my experience-but it has been amazing. Love my home .
Total Score 5
Quality 5
Trustworthiness 5
Value 3
Responsiveness 4
Shea Homes - Trilogy - I Love my Shea home!
- Debbie L.
- Verified HomeBuyer
- November 02, 2021
- Front Royal, VA
I Love my Shea home!
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
We love friendliness of the people that live here and the social gatherings.
- Andrew P.
- Verified HomeBuyer
- September 08, 2024
- Front Royal, VA
It is taking a long time to do the final paving of the roads. The flooring scratches very easily and the paint used inside is very cheap but for the most part the home is nice.
Total Score 5
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Workmanship in my opinion was abysmal.
- Orval B.
- Verified HomeBuyer
- November 09, 2021
- Front Royal, VA
SOD was laid unevenly. Cabinets had obvious damage and was incorrectly installed. Electrical mounts are crooked. Cracks already showing up in the driveway and basement foundation. Porch concrete discolored. Baseboards were poorly attached with no pride in workmanship.
Shea Homes - Trilogy responded:
Hi Orval. Thank you for your feedback. We're sorry that you are experiencing some issues with your new home. Kristine has been and will continue to take care of these issues and she'll be out to visit you during the 5 month walkthrough.
Total Score 5
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Shea Homes-Trilogy - I cannot say enough good things about Trilogy team members Kristine,
- Walter G.
- Verified HomeBuyer
- July 05, 2022
- Front Royal, VA
I cannot say enough good things about Trilogy team members Kristine, Diana, and Micheal. These individuals are first rate professionals who consistently confirm our perception of Trilogy as a top tier 55+ community.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Quality of home.
- Mike D.
- Verified HomeBuyer
- August 24, 2021
- Front Royal, VA
Only slight drawback is that the homes are too close together.
Total Score 4
Quality 5
Trustworthiness 4
Value 5
Responsiveness 5
Shea Homes - Trilogy - Quality home; Representative ensures any concerns are answered
- Anonymous
- Verified HomeBuyer
- March 09, 2021
- Front Royal, VA
Quality home; Representative ensures any concerns are answered on a timely basis as well as any fixes are done immediately after each inspection.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes experience
- Dennis L.
- Verified HomeBuyer
- February 22, 2023
- Front Royal, VA
The effort made by Shea Homes has been exceptional! The Field Manager (Michael ) kept us abreast of progress on a weekly basis once ground was broken and the Warranty Manager ( Laura )was very affective at addressing any issues that surfaced post delivery. Once your in your home you realize your neighbors are all very friendly & happy! You can't go wrong with Shea Homes at Trilogy!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes-Trilogy - My wife and I found that our customer representative did not
- Michael A.
- Verified HomeBuyer
- August 02, 2022
- Front Royal, VA
My wife and I found that our customer representative did not provide information to us unless we asked a specific question. Even then, there were many questions she simply relied with "I don't know". She did not offer to find the answer most of the time. Once we took possession of our home, we were very pleased with the workmanship and quality. We have had some minor repairs that needed to be addressed and the builder/vendors seem to be ready and willing to make us happy. While the purchase experience was not a pleasant as we expected, the end result is more than expected.
Shea Homes-Trilogy responded:
Hello Michael- Your response is appreciated. Our Sales Manager will be reaching out to you next week.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
Good communication throughout the process.
- Lynn E.
- Verified HomeBuyer
- December 07, 2021
- Front Royal, VA
Shea runs a well oiled process.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Design home purchase
- Rick O.
- Verified HomeBuyer
- February 24, 2021
- Front Royal, VA
Design home is well planned and very tastefully done.
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
It's like the easy button!
- Charles C.
- Verified HomeBuyer
- December 22, 2020
- Front Royal, VA
Reasonable value in a friendly and highly amenitized community. Service was good both before AND after the sale.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
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