Shea Homes-Trilogy Reviews in Washington, VA

Really enjoy living in this community. Beautiful homes. Good construction. Any issues are quickly resolved after addressed.

Great experience! Care and timely responsiveness from Frank in sales, Troy,and Laura ( building and warranty specialist. )

I have bought several new homes in my lifetime. Shea rates as among the most honest and responsive of builders. Very satisfied customer.

Overall our experience with Shea Homes and Shea Mortgage was very positive. We are enjoying our new home very much!

Front start to finish you will like someone has your interests at heart. Followup to any questions is fast. And if someone does not have the answer, they find out. It went very smoothly and I cant say enough about the customer service.

Overall I had a very good experience, everything on time even in these trying times. Home was presented as told, the team of sales to builders was excellent! Definitely would recommend anyone considering building with Shea to do so.

The builder is very responsive to the punch list and is very good about getting whatever needs fixing done in a very timely fashion.

The home buying experience was professional, process driven, and yet flexible to accommodate my needs during this pandemic.

To date our overall experience has been very good . We love our home and the trilogy community ! The sales and customer service teams have been very responsive . The community and amenities are fantastic . We have some quality issues with our concrete that have left us disappointed and hold us back from fully recommending Shea .

Seth was phenomenal. He did a great job, and was extremely responsive.

The entire process was flawless. The sale was low key without a pressured effort to purchase. The mortgage processing was easy. The closing was relaxed. Everyone worked to accommodate our schedules. The home quality is excellent and our home services representative gives us prompt responses to our requests. Best decision we have made in our lives

Great lock step buying process.

The painting job is really bad, lots of errors and missed areas, paint spatter all over cabinets and floors.

All I can review is my experience-but it has been amazing. Love my home .

I Love my Shea home!

It is taking a long time to do the final paving of the roads. The flooring scratches very easily and the paint used inside is very cheap but for the most part the home is nice.

SOD was laid unevenly. Cabinets had obvious damage and was incorrectly installed. Electrical mounts are crooked. Cracks already showing up in the driveway and basement foundation. Porch concrete discolored. Baseboards were poorly attached with no pride in workmanship.

I cannot say enough good things about Trilogy team members Kristine, Diana, and Micheal. These individuals are first rate professionals who consistently confirm our perception of Trilogy as a top tier 55+ community.

Only slight drawback is that the homes are too close together.

Quality home; Representative ensures any concerns are answered on a timely basis as well as any fixes are done immediately after each inspection.

The effort made by Shea Homes has been exceptional! The Field Manager (Michael ) kept us abreast of progress on a weekly basis once ground was broken and the Warranty Manager ( Laura )was very affective at addressing any issues that surfaced post delivery. Once your in your home you realize your neighbors are all very friendly & happy! You can't go wrong with Shea Homes at Trilogy!

My wife and I found that our customer representative did not provide information to us unless we asked a specific question. Even then, there were many questions she simply relied with "I don't know". She did not offer to find the answer most of the time. Once we took possession of our home, we were very pleased with the workmanship and quality. We have had some minor repairs that needed to be addressed and the builder/vendors seem to be ready and willing to make us happy. While the purchase experience was not a pleasant as we expected, the end result is more than expected.

Shea runs a well oiled process.

Design home is well planned and very tastefully done.

Reasonable value in a friendly and highly amenitized community. Service was good both before AND after the sale.