Shea Homes-Trilogy Reviews in Washington, VA

I searched the Winchester VA area online for 55+ communities, including with Google Earth at street level. The latter was very little help because Trilogy east is still under construction. The Shea website for Lake Frederick was most helpful for previews and prices of models. Dan Wall was very helpful through the contract process. Sight and Sound failed me, my agent actually forgot to order my television equipment. Their Techs showed up and had no television to install.

I had been out of the home sale market for over 35 years and Shea made me comfortable, explained all that needed to be accomplished and addressed my concerns along the way.

Home is well insulated due to use of 2x6 studs. Seems solid.

Great place to spend the quieter stage of life

Overall good communications and progress reports. Overall good quality of materials and construction.

Our experience with Frank in sales was very good. We had a bump in the road and Frank quickly found a solution. We had a change in project managers and both were very nice. Seth ended up being our PM and we were very happy with him. He kept us informed, sent pictures of progress and the house was always clean when we came to see it. The only thing I can see room for improvement is using teams. I had never used it and could have used some guidance. Also, it seems like there is a disconnect with the app and online version. Things weren’t always answered in a timely fashion because of this.

Salesperson was very responsive. Overall pleased with the home and the services provided by Shea homes during the building process and first month of occupancy.

Overall a great experience since I was living in California during the build. I was very pleased with the status updates during the process and appreciate that Shea has check-ins at 1, 3, and 12 month intervals. I have noticed some workmanship that I’m not 100 percent happy with though, but things I point out generally get corrected. Overall very happy and love my new home and neighbors.

Our salesman person was outstanding. He was informative, friendly and always there to answer our questions

Attention to detail was lacking on the final product for deliver. On our week prior to close the walls in the house were not painted the correct color.

First 30 day punch list was long but expected. Our customer service rep assigned to our house was on top of all the issues. The trades were great and responsive to the issues as well. Only wish the dust and truck traffic would be improved by requiring trucks to use the access road.

Be active in your examination of the house and property, the company with follow up with problems that you find and repair them as needed.

Overall the experience was a very good one. Due to the pandemic, it has been hard to get repairs done in a timely fashion but my Trilogy team has been responsive to other smaller issues. I do appreciate the coordination between Trilogy and the HOA.

Shea is a production builder and inflexible to offer any options outside its standard ones. In some cases, like placing electrical outlets, they are very flexible, but in other cases, like flooring, appliances or kitchen/bathroom cabinetry, the choices are too constraining, staying within a single quality line from the manufacturer used (Wellborn in my case) and not offering true premium products. If you are OK with doing post-closing remodeling, then you can benefit from some of the things Shea does right, like overall great home layout, tankless water heater, and energy efficient house, which is very important. ... More

Responsive to concerns Not solved the larger concern Working on it

Great showing models, good customer service great workmanship.

Attention to our wants/needs was outstanding. Communication during the process was outstanding. Many thanks to Frank, Michael and John.

Shea Finance was terrible we ended up not using them and had to pull money from savings to pay cash for house. Never recommend anyone to deal with Shea on the financial side.

Builds a basic house with few frills, but some questionable "upgrades" ill suited to the Va. climate.

Have been in my home for two months. Had a plumbing leak that was quickly fixed and some other relative minor issues. Some exterior trim work was poorly done for the price of the house I feel. Responsiveness to issues has been excellent so far. I think more time is needed in the home for a truly accurate review.

I appreciated the weekly email updates.

I don’t like leaving reviews that are less than great but sometimes it just is. Lots of imperfections in the drywall can be seen once painted. The builders paints is seriously watered down which can be seen in the coverage. Whoever lays the sod does a terrible job and it is not because it shrinks, way to much space between rows which creates ruts. To fix they put down dirt filled with stones and seed which I am to water twice a day. That isn't what i paid for. They had to replace 2 toilet tanks that were cracked, and 4 doors had to be fixed because they didn't close right. The floors are beautiful and good workmanship as are the cabinets. ... More

Be aware that if you buy a “Designer” home, it’s nothing more than a spec home with no extras. I’ve already spent $25k upgrading things…not happy about that.

There is a lack of attention to details, such as drywall, trim and paint application. The build process is rushed and can show in the finished product. Also the windows that are used are of a poor quality.

The home buyers are buying a lifestyle- not a quality built home. When we bring issues to the warranty manager the appropriate tradesperson is dispatched to check it quickly. Most issues are assessed and fixed PDQ. The heating and electrical concerns are still a concern. Having your own inspector or engineer evaluate your living space is appropriate. If the homes would built better ( level, plumb and Better than tolerance ) so much aggravation would be a non issue. Owning here has been discouraging. I do like the clubs and facilities.