Skip main navigation

Shea Homes-Trilogy Reviews in Washington, VA

What Washington Homeowners Have to Say About Shea Homes-Trilogy.

Read all 77 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Washington area. Washington homeowners have rated Shea Homes-Trilogy an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Shea Homes-Trilogy

has 4.5 out of 5 stars in Washington Area

77 Reviews in Washington Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.1

Responsiveness 4.6

Shea Homes-Trilogy in Washington Area

View Homes

Customer Reviews

Less than Promised and Expected

  • Daniel V.
  • Verified HomeBuyer
  • March 01, 2022
  • Front Royal, VA

Expect less than full candor from Shea, reluctance to address for builder to correct reported issues, certain paired windows that do not match in size, haphazard interior work with wall surfaces, and incomplete resolution of all reported issues at one month walkthrough. Many issues were missed by time of closing by the builder at the first walkthrough. We expected much better and now have to endure two years of ugly construction behind our home and also occasional blasting that will continue for awhile, both of which we were not told about by Shea Homes.

Shea Homes-Trilogy responded:
Hi Daniel. Thank you for your feedback on your new home experience. John will follow up with you to discuss any remaining issues on your home. trilogy

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Shea Homes - Trilogy - To get the lot I wanted I had to purchase a Shea Designer home.

  • Patricia P.
  • Verified HomeBuyer
  • May 04, 2021
  • Front Royal, VA

To get the lot I wanted I had to purchase a Shea Designer home. This meant I could not add any options to the home. While I understand not being able to delete anything, I fail to understand why buyers are not able to add options like an outdoor fireplace which would have increased the sales price and profit of Shea, and would have been a huge service to the buyer.

Shea Homes - Trilogy responded:
Thank you for your feedback. Our sales manager Wendy will reach out to you to discuss Designer Homes. trilogy

Total Score 2


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3