Shea Homes-Trilogy Reviews in Tacoma, WA

From our first visit in 2023, to our move-in this past February we have found this home design and buying experience to be superior overall.

Shea did a good job of including me in the building process from the very beginning. They kept me informed about each step and encouraged me to stop by and see what was happening so they could explain why they were doing what they were. They were an open book. I didn't have to hound them for information. If I had questions they were quick to answer them. The team I worked with was fantastic. I can't say enough good things about the people involved in the building of my home.

I have purchased homes before and had huge punch lists. Didn't have hardly any thing to fix. The quality, attention to detail, the finishing touches were all amazing. Working with every one was just as amazing. My real estate agent, Misti, I would not have gotten the house without her. The builder supervisor, David Burns, was equally outstanding. Kept me up to date on the process and every time I needed him, or had a question, he was there. Sometimes immediately. I LOVE LOVE LOVE my new home.

no words are necessary...thank you

Our experience with Shea Homes was exceptional. Everyone was kind, helpful, professional and made us feel welcomed. We definitely recommend them.

I had a great experience with Shea homes. They were very responsive and always happy and willing to answer any and all questions. I would recommend Shea homes any one who asks.

It is the first home we have lived in that I didn’t build. It was a great experience and we have a beautiful homesite!

The variety of floor plans was great and the Shea associate was very knowledgeable and helpful. The design process was fun and the follow up was great. The team delivered on time and made the move-in smooth.

The sales, project management and customer care teams do a great job of making sure we're informed and in listening to and responding to our concerns.

We appreciated the friendliness of everyone we have had contact with, and we were impressed by the timeline from start to finish. Even with COVID, weather issues, and a fire in the area that shut down all construction, the timeline was just one week off of the projected completion date. The home is beautiful, we love it!

The whole experience from purchasing, moving in, and responsiveness were outstanding. The house is very expensive for the square footage. But I think Shea Homes could improve in options 1: option for electric stove top 2: water spigots in back of home 3: patio should be wider (Latitude Model) 4: put a light in the pantry 5: a hot water circulating pump should be standard. Current set up wastes too much water in kitchen before one gets hot water

Sales Rep Bryanne was great. She was wonderful to work with, very responsive and helped us with a design option change. We sincerely appreciated your company honoring a customer’s request for changes.

Brent Twadle was wonderful. He went above and beyond.

This was our first experience having a home built for us. The process went surprisedly smooth with just a few minor adjustments. We can’t say enough about the Shea Team….Steve (Sales) who kept us in the loop and made the perfect Lot suggestion. Chris (Build Supervisor) answered all our questions and ensured every detail was handled. Jodie (Warranty Specialist) for being so thorough and timely with the warranty work. Most of all, the whole Shea team was friendly, approachable and made this ‘Big Step’ a little less scary! We love our beautiful home and Tehaleh is gorgeous!

With the exception of our initial sales agent and access to see the house during construction we enjoyed our experience

The first person we interacted with at Shea was Steve Fryer and with his personality, product knowledge and interest in our needs convinced us to buy on the first visit to Trilogy. Since that first visit every Shea employee we have worked with has gone above and beyond every norm of support. Emily, Brendan, Alicia have all reinforced our positive opinion of Shea.

Good experience with Shea Homes, quality work and great customer service!

Everyone that we've dealt with regarding our new home purchase has been responsive and helpful; even after we've moved in! I loved being able to chose my options for flooring, cabinets, even the exterior. They have a wide selection of interior options; so while we may have the same floorplan, our house looks different.

I appreciate that Shea intentionally provides support throughout the sales, design construction and settling in process. They have an excellent team, including other home owners that are attentive and caring each step of the way. It’s not just a home, it’s a community.

My house had very few issues. The products used were very nice and delivered using a very efficient process in spite of the COVID restrictions. I did point out to the right people an issue with the wrong door. They should have listened, I even sent an email on it but it was not corrected until after delivery, making a lot more work to correct. That was unfortunate and irritating.

We love our new smart home ,Coming off of acreage its a little to get used to but we will. We love the area, were close to family,Shoping is very close, So many places to venture out to see.Love the weather.The only negative is I think the HOA is a little to much, To intrusive,to restrictive,But here again well get there.All in all its great.for us at our age it was a good move.

I love our home and am delighted that we found this area and home builder. It’s not a custom home and so we are adding what we like. I am however very very disappointed with all the outside area soil. I have never moved into a home that the builder did not improve the soil so that it was possible to plant. The other day I saw my neighbor shovels out water in his yard with a BUCKET! I thought a water line broke . I asked him what happened and he said: this is crappy soil - water can’t be absorbed . A very expensive and time consuming fix is required. That is deceitful and not necessary. You could definitely do better for your clients. ... More

This is more for the false advertising of our home. We bought our home because I loved the outdoor paint and all the detail. Well our house looks nothing like the picture of what it was sold to us as . Very disappointing. When asked they said oh ya those pictures are wrong . Well, that should have been told to us when we bought the house !!!!

There needs to be more attention to details: ie. nailing the molding to the bathroom cabinet and floor, putting molding on the floor next to the kitchen cabinet and refrigerator, installing scribe on the cabinets at both ends of peninsula. Replacing kitchen cabinet panel and trim next to refrigerator, securing kitchen cabinet trim atop of cabinets.

This is a beautiful, quality-built home. Nicely designed. The design center was a fun experience. The team of community representatives at Trilogy helped us get settled in comfortably, and will be a great resource going forward.