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- Shea Homes-Trilogy
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- Tacoma, WA
Shea Homes-Trilogy Reviews in Tacoma, WA
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What Tacoma Homeowners Have to Say About Shea Homes-Trilogy.
Read all 73 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Tacoma area. Tacoma homeowners have rated Shea Homes-Trilogy an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes-Trilogy in Tacoma Area
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Customer Reviews
Excellent Choice
- Cheri S.
- Verified HomeBuyer
- September 25, 2024
- Bonney Lake, WA
The best customer service I have ever had in my new build experiences. They are there for during the entire building process from start to finish. I love the attention to detail provided. Shea homes even has periodic check in during the first year! Who else does that? I love it here!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
The communication was often and helpful.
- Jose B.
- Verified HomeBuyer
- July 29, 2024
- Bonney Lake, WA
We built two other homes in the past and this was a superior experience. Shea communicated often. They answered all our questions. The people have all been responsive and helpful.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
New home, new community, getting settled
- Judith F.
- Verified HomeBuyer
- April 24, 2024
- Bonney Lake, WA
From our first visit in 2023, to our move-in this past February we have found this home design and buying experience to be superior overall.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Inclusion
- Carolyn K.
- Verified HomeBuyer
- March 02, 2023
- Bonney Lake, WA
Shea did a good job of including me in the building process from the very beginning. They kept me informed about each step and encouraged me to stop by and see what was happening so they could explain why they were doing what they were. They were an open book. I didn't have to hound them for information. If I had questions they were quick to answer them. The team I worked with was fantastic. I can't say enough good things about the people involved in the building of my home.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Is Amazing
- Anita L.
- Verified HomeBuyer
- February 27, 2023
- Bonney Lake, WA
I have purchased homes before and had huge punch lists. Didn't have hardly any thing to fix. The quality, attention to detail, the finishing touches were all amazing. Working with every one was just as amazing. My real estate agent, Misti, I would not have gotten the house without her. The builder supervisor, David Burns, was equally outstanding. Kept me up to date on the process and every time I needed him, or had a question, he was there. Sometimes immediately. I LOVE LOVE LOVE my new home.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Owner
- Robert B.
- Verified HomeBuyer
- December 21, 2022
- Bonney Lake, WA
no words are necessary...thank you
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Awesome
- Marja R.
- Verified HomeBuyer
- September 29, 2022
- Bonney Lake, WA
Our experience with Shea Homes was exceptional. Everyone was kind, helpful, professional and made us feel welcomed. We definitely recommend them.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Everyone’s willingness to help.
- Susan S.
- Verified HomeBuyer
- May 19, 2021
- Bonney Lake, WA
I had a great experience with Shea homes. They were very responsive and always happy and willing to answer any and all questions. I would recommend Shea homes any one who asks.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
First time home buyer
- Anonymous
- Verified HomeBuyer
- May 14, 2021
- Bonney Lake, WA
I didn't know what to expect but Shea made the process easy, stress free, and positive. I was pleasantly surprised! A close friend of mine who had home building experience...literally....accompanied me throughout the process and was very impressed with everything he saw which only added to my assurance that I had made a good decision. Many times he said Shea went 'above and beyond'.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
It is the first home we have lived in that I didn’t build. It was a great experience and we have a beautiful homesite!
- Mark H.
- Verified HomeBuyer
- April 22, 2021
- Bonney Lake, WA
It is the first home we have lived in that I didn’t build. It was a great experience and we have a beautiful homesite!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - The variety of floor plans was great and the Shea associate was
- Linda C.
- Verified HomeBuyer
- March 31, 2021
- Bonney Lake, WA
The variety of floor plans was great and the Shea associate was very knowledgeable and helpful. The design process was fun and the follow up was great. The team delivered on time and made the move-in smooth.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Good communication
- Timothy L.
- Verified HomeBuyer
- February 25, 2021
- Bonney Lake, WA
The sales, project management and customer care teams do a great job of making sure we're informed and in listening to and responding to our concerns.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Excellent Customer Service
- Teresa C.
- Verified HomeBuyer
- February 16, 2021
- Bonney Lake, WA
We appreciated the friendliness of everyone we have had contact with, and we were impressed by the timeline from start to finish. Even with COVID, weather issues, and a fire in the area that shut down all construction, the timeline was just one week off of the projected completion date. The home is beautiful, we love it!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Almost Perfect
- Sam T.
- Verified HomeBuyer
- April 17, 2024
- Bonney Lake, WA
The whole experience from purchasing, moving in, and responsiveness were outstanding. The house is very expensive for the square footage. But I think Shea Homes could improve in options 1: option for electric stove top 2: water spigots in back of home 3: patio should be wider (Latitude Model) 4: put a light in the pantry 5: a hot water circulating pump should be standard. Current set up wastes too much water in kitchen before one gets hot water
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Amazing floor plan, open space and lots of windows in Great room!
- Anonymous
- Verified HomeBuyer
- April 11, 2024
- Bonney Lake, WA
Sales Rep Bryanne was great. She was wonderful to work with, very responsive and helped us with a design option change. We sincerely appreciated your company honoring a customer’s request for changes.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Dave Clark
- David C.
- Verified HomeBuyer
- February 07, 2023
- Bonney Lake, WA
Brent Twadle was wonderful. He went above and beyond.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
New owner Tehaleh WA
- Robyn M.
- Verified HomeBuyer
- July 12, 2022
- Bonney Lake, WA
This was our first experience having a home built for us. The process went surprisedly smooth with just a few minor adjustments. We can’t say enough about the Shea Team….Steve (Sales) who kept us in the loop and made the perfect Lot suggestion. Chris (Build Supervisor) answered all our questions and ensured every detail was handled. Jodie (Warranty Specialist) for being so thorough and timely with the warranty work. Most of all, the whole Shea team was friendly, approachable and made this ‘Big Step’ a little less scary! We love our beautiful home and Tehaleh is gorgeous!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
I know their history and I knew they were a good company
- Colleen M.
- Verified HomeBuyer
- November 02, 2021
- Bonney Lake, WA
With the exception of our initial sales agent and access to see the house during construction we enjoyed our experience
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Pleased with Shea Homes
- Elbert A.
- Verified HomeBuyer
- August 25, 2021
- Bonney Lake, WA
The first person we interacted with at Shea was Steve Fryer and with his personality, product knowledge and interest in our needs convinced us to buy on the first visit to Trilogy. Since that first visit every Shea employee we have worked with has gone above and beyond every norm of support. Emily, Brendan, Alicia have all reinforced our positive opinion of Shea.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - Good experience with Shea Homes, quality work and great customer
- Shari G.
- Verified HomeBuyer
- April 30, 2021
- Bonney Lake, WA
Good experience with Shea Homes, quality work and great customer service!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Sales and finance team made the process fun and easy
- Patricia N.
- Verified HomeBuyer
- July 26, 2024
- Bonney Lake, WA
despite a few cosmetic issues that have or will be resolved, this has been the best home purchase I have made. I love my Shea Home.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Employees that respond!
- Patricia R.
- Verified HomeBuyer
- July 13, 2021
- Bonney Lake, WA
Everyone that we've dealt with regarding our new home purchase has been responsive and helpful; even after we've moved in! I loved being able to chose my options for flooring, cabinets, even the exterior. They have a wide selection of interior options; so while we may have the same floorplan, our house looks different.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great Teamwork
- Charlotte M.
- Verified HomeBuyer
- August 10, 2021
- Bonney Lake, WA
I appreciate that Shea intentionally provides support throughout the sales, design construction and settling in process. They have an excellent team, including other home owners that are attentive and caring each step of the way. It’s not just a home, it’s a community.
Total Score 5
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
Beautiful house delivered on time with top level materials.
- Sandra C.
- Verified HomeBuyer
- April 28, 2021
- Bonney Lake, WA
My house had very few issues. The products used were very nice and delivered using a very efficient process in spite of the COVID restrictions. I did point out to the right people an issue with the wrong door. They should have listened, I even sent an email on it but it was not corrected until after delivery, making a lot more work to correct. That was unfortunate and irritating.
Total Score 5
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
great communication from builder forman,all the way till completion
- Anonymous
- Verified HomeBuyer
- November 28, 2023
- Bonney Lake, WA
We love our new smart home ,Coming off of acreage its a little to get used to but we will. We love the area, were close to family,Shoping is very close, So many places to venture out to see.Love the weather.The only negative is I think the HOA is a little to much, To intrusive,to restrictive,But here again well get there.All in all its great.for us at our age it was a good move.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
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