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- Shea Homes-Trilogy
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- Tacoma, WA
Shea Homes-Trilogy Reviews in Tacoma, WA
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What Tacoma Homeowners Have to Say About Shea Homes-Trilogy.
Read all 73 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Tacoma area. Tacoma homeowners have rated Shea Homes-Trilogy an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes-Trilogy in Tacoma Area
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Customer Reviews
Shea Homes - Trilogy - I love our home and am delighted that we found this area and
- Ester B.
- Verified HomeBuyer
- February 17, 2021
- Bonney Lake, WA
I love our home and am delighted that we found this area and home builder. It’s not a custom home and so we are adding what we like. I am however very very disappointed with all the outside area soil. I have never moved into a home that the builder did not improve the soil so that it was possible to plant. The other day I saw my neighbor shovels out water in his yard with a BUCKET! I thought a water line broke . I asked him what happened and he said: this is crappy soil - water can’t be absorbed . A very expensive and time consuming fix is required. That is deceitful and not necessary. You ...
Total Score 5
Quality 3
Trustworthiness 5
Value 4
Responsiveness 2
Our home
- Heidi S.
- Verified HomeBuyer
- January 02, 2024
- Bonney Lake, WA
This is more for the false advertising of our home. We bought our home because I loved the outdoor paint and all the detail. Well our house looks nothing like the picture of what it was sold to us as . Very disappointing. When asked they said oh ya those pictures are wrong . Well, that should have been told to us when we bought the house !!!!
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Shea Homes - Trilogy - There needs to be more attention to details: ie.
- Donna H.
- Verified HomeBuyer
- November 02, 2021
- Bonney Lake, WA
There needs to be more attention to details: ie. nailing the molding to the bathroom cabinet and floor, putting molding on the floor next to the kitchen cabinet and refrigerator, installing scribe on the cabinets at both ends of peninsula. Replacing kitchen cabinet panel and trim next to refrigerator, securing kitchen cabinet trim atop of cabinets.
Shea Homes - Trilogy responded:
Hi Donna. Thank you for your feedback. Please contact customerservice@sheahomes.com for these specific issues on your home.
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
The follow through and responsiveness of the representative team.
- Jan H.
- Verified HomeBuyer
- May 11, 2021
- Bonney Lake, WA
This is a beautiful, quality-built home. Nicely designed. The design center was a fun experience. The team of community representatives at Trilogy helped us get settled in comfortably, and will be a great resource going forward.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes-Trilogy - Sales (April) were very helpful; would like to have had more
- Jeri J.
- Verified HomeBuyer
- May 13, 2022
- Bonney Lake, WA
Sales (April) were very helpful; would like to have had more flexibility in design phase. We had had experience in designing a custom home so this was a disappointing experience
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Dave and Frankie have been real assets to this process. I had a problem with the garage door opening on it’s own that posed security concerns. The vendor had to come twice before they replaced it totally.
- John C.
- Verified HomeBuyer
- December 01, 2022
- Bonney Lake, WA
The process was fairly well orchestrated throughout the months it took to complete. There were problems encountered outside the builder’s control that could have been better communicated but the overall experience was a good one with very positive results.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
A perfect fit
- Linda J.
- Verified HomeBuyer
- July 19, 2022
- Bonney Lake, WA
After looking to downsize in several locations, we found way more house for the money at Trilogy at Tehaleh. Mount Rainier shines over this community that has fantastic amenities—a pool, an excellent restaurant, and a large network of well-maintained walking trails. Shea continues to works hard to seek our input on how things are going and if we have any issues. We also chose to work with Shea Mortgage which made the buying process seamless. This is a very friendly neighborhood. For us, it is a perfect fit.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Before we purchased it would of been great to know the final price with upgrades and all included.
- Mary M.
- Verified HomeBuyer
- February 18, 2022
- Bonney Lake, WA
Love the Shea home product. Would recommend the area and Shea Homes to others.
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Love my Home!
- Christy N.
- Verified HomeBuyer
- September 26, 2024
- Bonney Lake, WA
I give the Homebuying experience 4 stars. The only drawback I experienced with the Shea company was that they do not go "out of the box". When you make a request, it was 100% denied. Boundaries were set, and they do not budged, and stayed within the lines. Sometimes, you need to give a little leeway...which would have made the experience a bit more personal, understanding, and not just another transaction with the seller. Other than that, I enjoyed working with your outstanding employees, particularly April, Trisha, Alicia, Frankie, Ryan, and Todd. Thank you.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Very nice home and great community.
- Mark R.
- Verified HomeBuyer
- December 21, 2022
- Bonney Lake, WA
Very beautiful home and community. Construction in general is high quality, and design of the home is well laid out, Energy efficient systems and automatic /wireless options are working well and convenient. Shea did well at keeping me apprised of construction progress and held to the promised dates for the construction steps. i rated responsiveness as a three as the warranty service processes seems to have some gaps that allow for concerns to fall through. One gap is that a service request disappeared after being acknowledged. the second is that i twice received letters saying that the ...
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Dave great supervisor !
- Bradley P.
- Verified HomeBuyer
- August 23, 2022
- Bonney Lake, WA
Enjoyed his attention to buyers need to be informed.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Beautiful area with expensive, nicely designed homes
- Anonymous
- Verified HomeBuyer
- December 20, 2023
- Bonney Lake, WA
Beautiful area of the state with expensive, nicely designed homes. Sizes and color schemes are great. Some things in the home could have been done better. The HOA is strict and not quick to respond. Looking forward to the clubhouse being built. Glad we have a Lifestyle Manager already in place.
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 4
My Shea New Home Review
- Jo H.
- Verified HomeBuyer
- December 17, 2023
- Bonney Lake, WA
This was my first new construction purchase. It was a mix of experiences. My initial sales person disappeared. I learned she was gone via email and never felt that I had a single person that I could direct questions to after that. The most responsive person I dealt with was my Field Manager.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Fantastic response time to issues
- Dianne H.
- Verified HomeBuyer
- July 13, 2021
- Bonney Lake, WA
All issues were handled professionally and quickly by the initial team at Shea Homes. The quality for the money is great!
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
it was very good
- Barbara K.
- Verified HomeBuyer
- November 15, 2023
- Bonney Lake, WA
I think there prices were a little high and would have liked to have had more options available but there promise of resort style living is a great selling feature for the 55+ buyers.
Total Score 4
Quality 4
Trustworthiness 5
Value 2
Responsiveness 4
Shea Homes - Trilogy - The house is great, however, there where some issues that need
- Don S.
- Verified HomeBuyer
- August 03, 2021
- Bonney Lake, WA
The house is great, however, there where some issues that need to be resolved
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 4
Not fully customizable
- Melanie R.
- Verified HomeBuyer
- April 01, 2021
- Bonney Lake, WA
The hardware for all cabinets and drawers were not an option. Cabinet and drawer pulls are necessary but not provided. Was not given option to add electrical outlets (buyer needed) while building. Costed more to cut through drywall to add later. These are simple things that Shea could have provided that would make a lot a difference to a home buyer.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Verterra Experiqnce
- Richard N.
- Verified HomeBuyer
- February 13, 2024
- Bonney Lake, WA
Nice +55 Shea Home Trilogy Community.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Shea Homes - Trilogy - I am not as happy as I thought I would be with the quality of
- Anonymous
- Verified HomeBuyer
- October 26, 2021
- Bonney Lake, WA
I am not as happy as I thought I would be with the quality of our home.
Shea Homes - Trilogy responded:
Thank you for you comments. Please contact us at customerservice@sheahomes.com regarding your home.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
New home experience
- Dale C.
- Verified HomeBuyer
- November 11, 2021
- Bonney Lake, WA
Let me start by saying that my wife and I love the area, neighbors, and the model home we selected. We also appreciate many of the Shea associates who helped us along the new home journey. With that being said, unfortunately in my opinion the quality that was touted prior to building has left us very disappointed especially for the amount of money you are spending to purchase your new home. We understand that with a new home there will be some issues along the way, but we have had our fair share of challenges which has taken away the excitement of enjoying our new home. To Shea’s credit, ...
Shea Homes - Trilogy responded:
Hi Dale. Thank you for your feedback. If you are still experiencing issues with your new home, please contact us at customerservice@sheahomes.com. Our sales manager BreAnn is also available to discuss your experience.
Total Score 4
Quality 2
Trustworthiness 4
Value 2
Responsiveness 5
House was finished on the exact day as promised
- Joan B.
- Verified HomeBuyer
- October 26, 2021
- Bonney Lake, WA
The construction of the home was very smooth. The home is beautiful.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Ads and build don’t always match
- Jim H.
- Verified HomeBuyer
- April 07, 2021
- Bonney Lake, WA
The home is lovely. Some tweaks, of course. But while they were building, we were buying furnishings and getting ready to fill the house appropriately. Since there was no model of the Liberty design here, we relied on the floor plan and virtual tours of Liberty’s online. The dining light was 8 ft. From the wall. But here it was hung 5 ft. From the wall, contrary to the videos and tours. They said it was according to the plans. Apparently Shea advertises one thing and delivers something different. In this case, a dining chandelier that is in the wrong place. They refuse to admit the ...
Shea Homes - Trilogy responded:
Thanks Jim. Our customer service team has been in contact with you and the light is being moved per your preference. Thanks for the feedback.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Shea Homes - Trilogy - Love floorplan but this builder needs to hire better quality
- Darcy C.
- Verified HomeBuyer
- September 07, 2021
- Bonney Lake, WA
Love floorplan but this builder needs to hire better quality inspectors. Way too many things wrong. Plus the response time for corrections is very slow.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
I thoroughly enjoyed working with David, the builder superintendent. He was very responsive to my questions and needs, even after I moved into my home.
- Anonymous
- Verified HomeBuyer
- May 07, 2022
- Bonney Lake, WA
All in all, it was a good experience, despite the pandemic and supply chain issues creating delays in the move-in date. One word of advice to new homeowners, be very critical and thorough during your final walk-through. It seems the workmanship was a bit 'sloppy' perhaps due to the extended delays and deadlines not being met on time. There were things that could have been done more carefully, had the workers taken the time to do them correctly the first time. As an example, the caulking wasn't completely done around my tub and faucet, which meant a plumber had to be brought in after I ...
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Disappointed
- Alison H.
- Verified HomeBuyer
- November 29, 2021
- Bonney Lake, WA
House is fantastic. Used Shea to hire fence install; terrible height placement abs more than five requests to talk with me about it, zero response. You will love the house just watch for these types of potential issues.
Shea Homes - Trilogy responded:
Hi Alison. Thanks for providing your feedback. I spoke with Barry today and he did let me know the fence issues have been taken care of. If you are still experiencing any issues, please reach out to Barry or to customerservice@sheahomes.com.
Total Score 3
Quality 5
Trustworthiness 3
Value 5
Responsiveness 1
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