Shea Homes-Trilogy Reviews in Tacoma, WA

We are there 3 months now and still have NOT completed the "white-glove" instilation. Should not have that name. The options are limited......particullarly being forced to select items in a particular limited section, so we ended up with choices we don't like. Paid extra for wiring in the great room, but unable to use it since it's off center.... and now they won't fix it. Really? Several things needed to be addressed and several are being addressed, but the counter island is chipped, the front step has a nick out of it and the trim board around the garage has a nick out of it when we moved in. We were rushed thru that first day and didn not notice it until after we recived the keys. The warrentee specialists couldn't get out of there fast enough that day. We were under the understanding that all these items would be addressed at the 30 day inspection. We were just told this week that these thing would NOT be addressed. I'm really upset about this and it's really soured the whole experiene. I this was NOT explained adequately to us at the time. ... More

If I was going to grade the Shea group from sales to construction to customer service, it would be a D- They have "It is what it is" attitude, quality control went out the door. For the price we pay for the house I would expect better than what we received.