Shea Homes

Oh my goodness, it has been a great experience, from start to finish. We had no idea the amount of information building from slab to Grass. The sales lady walked us through so many steps that needed decisions, from shapes colors just I the design alone. The construction superintendent was there to answer any questions during we had. And the follow up after we have moved in with any questions have been taken care of by there follow up warranty person. What else can I say, we are extremely satisfied we chose the right builder.

Overall, I am very happy with my home. The sales process was smooth and they were very accommodating - allowing me to have a contingency clause for selling my old home. Bryanne checked in with my frequently and sent me pictures of my home as it was being built because I moved from Illinois so I was not able to get out here very often. I wish there had been more choices in the design process, but I am still happy with what I chose. They did allow me some "customizations" such as my cabinet pulls which were only shown in brushed nickel but since they also came in bronze, they said they would get those for me. I would have liked to have gold fixtures and cabinet pulls but that was not an option when I was scheduled to do my design. I missed the refresh on the DesignJoy options by a few weeks so that was disappointing. Also, the microwave in the built in kitchen is installed too high and is a bit difficult to reach into. I am 5'5" and I can use it but I have to be very conscious and pay attention when I am using it or I will catch my food on the door which pulls down from the top. I can see how this could be an issue for anyone shorter than me. Many residents have complained about this and I understand they are not putting in this microwave anymore so that it good but it leaves the rest of us with something that is less that desirable for the very expensive price we paid. The one month warranty review was smooth and they fixed all of the issues that I found, which were minor. My ring doorbell didn't work and my water heater fan was making noise. There was no issue with getting these fixed. In fact, they replaced my doorbell completely with a newer model. The Shea connect process was a bit difficult to get scheduled but they ended up doing it during the replacement of the doorbell and the technician was great! Very helpful. I consider myself fairly tech savvy, and I already used ***** so I was familiar enough to get most of the things connected and he helped me connect the rest of the things like light switches, etc. So now, I have a fully "smart" home which is super convenient. If I ever have a question or problem, the sales team has been super helpful in pointing me to the appropriate resource. So overall, I would give my home and the experience 4 stars because there is always room for improvement, but I am glad I went with Shea and I believe the quality and responsiveness to be quite good. ... More