Shea Homes Reviews

Work with the buyer in the design built of home. I just had tile installed in my master bathroom shower floor, which I asked to have in my design and was denied. Now! You are offering tile installed in bathrooms. Paying so much for a home and ***** fees that should have been offered a long time ago. Shower pans are so cheap.

--- **★☆☆☆☆** **Do Not Trust Shea Homes With Your Closing** We recently purchased our home at ***** through Shea Homes, and what should have been an exciting milestone turned into a stressful, disorganized experience. First, our closing date was moved earlier without our authorization — shifting our very first mortgage payment from September up to August with no notice or discussion. That is not a small detail to spring on buyers, especially not on an elderly couple relying on a fixed budget. Second, the 4.99% mortgage rate that was advertised and used to sell us on this home turned out to be unavailable for our specific property. We were led to believe we'd qualify for a rate that, in the end, wasn't actually on the table. Finally — and most troubling — our daughter, who holds our Power of Attorney, was excluded from the closing itself. Instead, a mobile notary handled it, with no communication to her beforehand despite her legally designated role. That is simply unacceptable when a family has taken the appropriate legal steps to protect an aging parent's interests. We understand buying a home involves paperwork and moving parts, but none of these issues were disclosed or discussed with us in advance. Trust and communication matter, especially for buyers in our position, and Shea Homes fell short on. ... More

I have had to plunge several times. I had an flooding due to flushing flushable wipes. Shea Homes refused to fix the issue; it cost me $12K to fix. The toilets leave stains that require manual cleaning after use. Given the quality of the rest of the house, I find this plumbing implementation to be embarrassing to Shea Homes.

All was okay - I only wish I was offered what other home owners were offered when they purchased their homes like the solar panels electric system that came with their homes and was not even offered when I purchased mine. I also would have liked a real front porch like the rest of the homes. My elevation is the only on without a real front porch to enjoy.

You have a great warrany service team. Very responsive, listens to the customers, explains what can be done and what can not be done. So appreciate this service with Shea homes.

Our decision to purchase the house was heavily influenced by the floor plan and the quality of the finishes. During the construction process, the staff worked closely with us to answer questions and facilitate a final product that fit our needs and wants. We experienced a change in project manager, and some of the pending issues that were identified during site visits were not properly communicated. Despite these challenges, the company has taken the necessary steps to address the issues and find adequate solutions. In summary, we are very happy with the house and our decision to purchase it. We appreciate the corrections made by the company to better serve home buyers. Here are a few suggestions for improvement for future buyers: 1. Consider increasing the time allotted for the option selection process or splitting it into two days. 2. The landscaping company used could be more consumer-friendly and more flexible in its approach. 3. Quality assurance process on home prep for delivery in particular removing all the dirt from floors accumulated during the building process could be better. In summary, we are very happy with the house, our decision to purchase and the corrections made by the company to better serve the home buyers. ... More

Purchasing, delivery, closing and warranty work so far have be wonderful.

I've purchased new homes in the past, but this was my first experience with Shea Homes. I've always been familiar with Shea and their reputation for quality, so I had high expectations going in. I'm happy to say that I've been very pleased with the entire experience and everything to date.

5=stars

Interior craftsmanship not the greatest. Unfinished areas remained dirty despite repeated attempts to have them cleaned.

The response by Shea Homes to the leak of the dishwasher was horrible. Additionally, the lack of detail to the overall build of the house is unacceptable.

The company and its representatives were available at every turn, whether it be in clarity of financial concerns, delivering on its promises quality upgrade decisions, or communicating clearly throughout the process. Our closing was smooth and easy, and the resulting move-in was not only ahead of schedule, but seamless.

My experience with my new construction home has been disappointing. I have not even been in the home for two months, yet I have already encountered several issues that have caused significant concern. At my one-month warranty walkthrough, the only issue I identified was the bathtub in the secondary bathroom. The tub did not appear to be new and appeared to have been resurfaced. That issue was reported and has been in the warranty process for approximately two months, and it is still not resolved. Since the one-month walkthrough, after actually living in the home, I have discovered additional problems. These include black mold around the toilet in the primary bathroom, broken tile in the primary bathroom, a dishwasher with rust and a door that is coming apart, a light fixture in the secondary bathroom that continues to go out, and a cabinet door in the secondary bathroom with a hinge that is coming off and will need to be replaced. These newer issues were not identified during the initial walkthrough because they became apparent after living in the home. I will now need to submit additional warranty claims for these items. I understand that owning a new home can come with minor adjustments and warranty items. However, I purchased a new construction home with the expectation that the home and its components would be new, properly installed, and thoroughly inspected before closing. Discovering this many issues within the first two months has been frustrating and has made me question the quality-control and final-inspection process. I am sharing this feedback because I hope Shea Homes takes these concerns seriously and improves its quality-control process. I would encourage future buyers to thoroughly inspect every part of the home, document everything, and not assume that something is new or in perfect condition simply because the home is new construction. ... More

Moving twice was very expensive for me and Shea did not have any houses that they offer for rentals we had to do it privately

Open communication between builder and buyer from start to finish is key. Ensure all levels of departments are on the same page. Know what is occurring and what planned. My foreman was excellent. Knew what needed to be done, had great knowledge, experience and recommendations. A few items have been addressed and fixed. My warranty specialist is fantastic. Will see how things play during first year of warranty.

The entire Shea team experience, beginning with the sales team through closing and into customer service, was highly professional, friendly and a rewarding experience.

I am giving Shae a 5 star review because they have been on top of everything from pre home delivery to completing 1 month check in with a few more phased out over the year. We are very happy with the home & Art our warranty guy who helped with everything post close.

This house is beautiful and well made. Any concerns we've had have been resolved swiftly and efficiently. I trust that this builder has built a quality home that will last.

Our experience has been very good. From having Troy as our Project Manager to Laura who is our warranty representative- they both have and are doing a stellar job. Our private inspector we hired to check the home before we closed was so impressed with the workmanship of the home. Said it was one of the best ever in his 15 years of experience. We are very pleased with the workmanship and any issues we might have had Laura took care of us promptly. We love living here.

lights flicker. bathroom fans don't work, some walls have thin 1/4 " drywall. skimping on construction. not good

All Shea associates were great to work with! Sales, Design and Construction were all very professional and were fantastic to work with every step of the way. We are very happy with our home!

I'm very happy with my home; however, one suggestion: prior to moving in, I was given a list of the utility (gas, electric, cable etc) companies to contact, which I did. This list needs to be updated to include the ***** company. After living here a couple of months, I noticed a QR code on my solar box. I scanned it and it told me how to contact the solar company to get my service ACTIVATED. I contacted the ***** company, *****, and they said that Shea had not made my address available. I contacted my Shea rep and he told me that Shea was now working with Cooper and gave me Cooper's number. I contacted Cooper and they got my service activated. Having to do this legwork was not obvious to me (and don't tell me to read thru 4 inches of manuals to find it). Just add a bullet on the sheet of the utility companies provided to the buyer to include the solar company ... More

Our sales manager, project manager, design manager and warranty manager are top notch. They've kept us well informed throughout the process, and we end up with exactly what we wanted and needed.

This was our first experience with an over 55 community. The process was a bit confusing at first, as we were in early and trying to make a decision and a purchase before the ***** was officially approved or models were available to see, and the contract incorporated documents that didn't exist. This has all since been straightened out. Everything regarding the construction and follow up, and really everything involving staff from Shea and its Blue Star partner have been great. We love our home and appreciate the quality of the construction very much. The ***** contractor staff have not been as helpful and responsive (or even friendly) as expected, but hopefully that will get better over time. ... More

Love my house and the quality of the structure is excellent! Some of the finish work needs attention but I am working through it with my warranty specialist. The sod used in the yard is very disappointing and needs attention.