Shea Homes Reviews

Nice house. It seems that some things were not finished in order for the builder to save money. Those expenses as a home buyer we are covering now.

Overall, the house has met my expectations. I did have some quality issues with the plumbing, electrical. However, the aftermarket warranty team is excellent and very prompt with a response and with the time the issues were fixed. I only have great things to say regarding the Shea Team.

In general, everything has been very good. The communication throughout has been excellent. There are a few annoying points that I wish that I had realized earlier. I lived a Shea home previously in another Trilogy community in California and the "extras" that were included in that home are glaringly missing in this one. 1) The garage opener light coming on automatically when you walk into the garage. 2) Being able to set an automatic close of the garage door after a set period of time. 3) Using the cheap plunger style sink stoppers that get stuck - in California we had the push down style. The sinks are small too. 4) the positioning of light switches in the bathrooms is too far from the door entrance. 5) Towel rails or lack thereof. What good is a towel rail in the toilet! There was nowhere to hang a towel when using the shower or master bathroom sinks. How stupid! 6) The tile floor was not cleaned properly. There were multiple areas of grout residue from the grout installation. Shea had to have a cleaner come in for 6 hours to try and clean the mess. It is still unfinished. 7) Why not have a side door to the garage? 8) The position of the electrical outlet in the floor of the great room is off. 9) Use of Whirlpool appliances rather than ***** ... More

Oh my goodness, it has been a great experience, from start to finish. We had no idea the amount of information building from slab to Grass. The sales lady walked us through so many steps that needed decisions, from shapes colors just I the design alone. The construction superintendent was there to answer any questions during we had. And the follow up after we have moved in with any questions have been taken care of by there follow up warranty person. What else can I say, we are extremely satisfied we chose the right builder.

Overall, I am very happy with my home. The sales process was smooth and they were very accommodating - allowing me to have a contingency clause for selling my old home. Bryanne checked in with my frequently and sent me pictures of my home as it was being built because I moved from Illinois so I was not able to get out here very often. I wish there had been more choices in the design process, but I am still happy with what I chose. They did allow me some "customizations" such as my cabinet pulls which were only shown in brushed nickel but since they also came in bronze, they said they would get those for me. I would have liked to have gold fixtures and cabinet pulls but that was not an option when I was scheduled to do my design. I missed the refresh on the DesignJoy options by a few weeks so that was disappointing. Also, the microwave in the built in kitchen is installed too high and is a bit difficult to reach into. I am 5'5" and I can use it but I have to be very conscious and pay attention when I am using it or I will catch my food on the door which pulls down from the top. I can see how this could be an issue for anyone shorter than me. Many residents have complained about this and I understand they are not putting in this microwave anymore so that it good but it leaves the rest of us with something that is less that desirable for the very expensive price we paid. The one month warranty review was smooth and they fixed all of the issues that I found, which were minor. My ring doorbell didn't work and my water heater fan was making noise. There was no issue with getting these fixed. In fact, they replaced my doorbell completely with a newer model. The Shea connect process was a bit difficult to get scheduled but they ended up doing it during the replacement of the doorbell and the technician was great! Very helpful. I consider myself fairly tech savvy, and I already used ***** so I was familiar enough to get most of the things connected and he helped me connect the rest of the things like light switches, etc. So now, I have a fully "smart" home which is super convenient. If I ever have a question or problem, the sales team has been super helpful in pointing me to the appropriate resource. So overall, I would give my home and the experience 4 stars because there is always room for improvement, but I am glad I went with Shea and I believe the quality and responsiveness to be quite good. ... More

running inside the house. I originally pointed out a very green patch of grass where the RPZ is located and was told it was just condensation from the AC unit.

My experience however great, is overshadowed by a backyard that was installed very poorly and the time it is taking to rectify the problems (water is pooling because of the finish grading, unacceptable sod install, gaps, large divots that do not all the lawn to water evenly, I could go on). I found sprinklers buried under sod, installed at an angle making for poor coverage and pooling of water under plants that have led to dead or dying plants. There is a plan in place, it's just getting the plan executed. The community is very nice and we very pleased to be here. We made the right choice and would recommend to others. The amenities are gorgeous and look forward to being an active member of this community. Thank you, Shea Homes ... More

We are disappointed in the finish work in our house. Dry wall and ceiling waves. Very poor painting. No attention to detail. Painted over light switches. Barely applied one coat of paint. Molding on stairs and throughout poorly sanded and painted. Door handles were scratched. Doors were not hung properly and dragged. Our yard is a flooding mud pit and no one is doing anything about it. Issues are caused by poor drainage of the community and neighbor altering the pitch between houses. Multiple calls, emails and visits and still no remed after 6 weeks. . Hill behind our house has no grass and looks unkempt yet nothing has been done. We paid $866,000 for this!? We expected better. This is what 7 people performing a quality check looks like!? ... More

Terrible workmanship with very little accountability. All construction issues that were brought to Shea's attention during construction were ignored.

No one from Shea was here to welcome us to our new home like other Shea buyers that have a welcoming committee. Outside Drive way Dry Mud, yard unkept, dead plants, spider webs entry way, dirty *****, Windows dirty. Inside floors dirty, Kitchen sink dirty, 1 of 4 keys worked, garage door opener did not work, 2 items with blue tape was not taken care of. This is only the tip of the Iceberg of issues that we continue to have including with our 1 month warranty. Can't wait to see what the other 2 warranties will be like.

Work with the buyer in the design built of home. I just had tile installed in my master bathroom shower floor, which I asked to have in my design and was denied. Now! You are offering tile installed in bathrooms. Paying so much for a home and ***** fees that should have been offered a long time ago. Shower pans are so cheap.

--- **★☆☆☆☆** **Do Not Trust Shea Homes With Your Closing** We recently purchased our home at ***** through Shea Homes, and what should have been an exciting milestone turned into a stressful, disorganized experience. First, our closing date was moved earlier without our authorization — shifting our very first mortgage payment from September up to August with no notice or discussion. That is not a small detail to spring on buyers, especially not on an elderly couple relying on a fixed budget. Second, the 4.99% mortgage rate that was advertised and used to sell us on this home turned out to be unavailable for our specific property. We were led to believe we'd qualify for a rate that, in the end, wasn't actually on the table. Finally — and most troubling — our daughter, who holds our Power of Attorney, was excluded from the closing itself. Instead, a mobile notary handled it, with no communication to her beforehand despite her legally designated role. That is simply unacceptable when a family has taken the appropriate legal steps to protect an aging parent's interests. We understand buying a home involves paperwork and moving parts, but none of these issues were disclosed or discussed with us in advance. Trust and communication matter, especially for buyers in our position, and Shea Homes fell short on. ... More

I have had to plunge several times. I had an flooding due to flushing flushable wipes. Shea Homes refused to fix the issue; it cost me $12K to fix. The toilets leave stains that require manual cleaning after use. Given the quality of the rest of the house, I find this plumbing implementation to be embarrassing to Shea Homes.

All was okay - I only wish I was offered what other home owners were offered when they purchased their homes like the solar panels electric system that came with their homes and was not even offered when I purchased mine. I also would have liked a real front porch like the rest of the homes. My elevation is the only on without a real front porch to enjoy.

You have a great warrany service team. Very responsive, listens to the customers, explains what can be done and what can not be done. So appreciate this service with Shea homes.

Our decision to purchase the house was heavily influenced by the floor plan and the quality of the finishes. During the construction process, the staff worked closely with us to answer questions and facilitate a final product that fit our needs and wants. We experienced a change in project manager, and some of the pending issues that were identified during site visits were not properly communicated. Despite these challenges, the company has taken the necessary steps to address the issues and find adequate solutions. In summary, we are very happy with the house and our decision to purchase it. We appreciate the corrections made by the company to better serve home buyers. Here are a few suggestions for improvement for future buyers: 1. Consider increasing the time allotted for the option selection process or splitting it into two days. 2. The landscaping company used could be more consumer-friendly and more flexible in its approach. 3. Quality assurance process on home prep for delivery in particular removing all the dirt from floors accumulated during the building process could be better. In summary, we are very happy with the house, our decision to purchase and the corrections made by the company to better serve the home buyers. ... More

I've purchased new homes in the past, but this was my first experience with Shea Homes. I've always been familiar with Shea and their reputation for quality, so I had high expectations going in. I'm happy to say that I've been very pleased with the entire experience and everything to date.

Purchasing, delivery, closing and warranty work so far have be wonderful.

5=stars

Interior craftsmanship not the greatest. Unfinished areas remained dirty despite repeated attempts to have them cleaned.

The response by Shea Homes to the leak of the dishwasher was horrible. Additionally, the lack of detail to the overall build of the house is unacceptable.

The company and its representatives were available at every turn, whether it be in clarity of financial concerns, delivering on its promises quality upgrade decisions, or communicating clearly throughout the process. Our closing was smooth and easy, and the resulting move-in was not only ahead of schedule, but seamless.

My experience with my new construction home has been disappointing. I have not even been in the home for two months, yet I have already encountered several issues that have caused significant concern. At my one-month warranty walkthrough, the only issue I identified was the bathtub in the secondary bathroom. The tub did not appear to be new and appeared to have been resurfaced. That issue was reported and has been in the warranty process for approximately two months, and it is still not resolved. Since the one-month walkthrough, after actually living in the home, I have discovered additional problems. These include black mold around the toilet in the primary bathroom, broken tile in the primary bathroom, a dishwasher with rust and a door that is coming apart, a light fixture in the secondary bathroom that continues to go out, and a cabinet door in the secondary bathroom with a hinge that is coming off and will need to be replaced. These newer issues were not identified during the initial walkthrough because they became apparent after living in the home. I will now need to submit additional warranty claims for these items. I understand that owning a new home can come with minor adjustments and warranty items. However, I purchased a new construction home with the expectation that the home and its components would be new, properly installed, and thoroughly inspected before closing. Discovering this many issues within the first two months has been frustrating and has made me question the quality-control and final-inspection process. I am sharing this feedback because I hope Shea Homes takes these concerns seriously and improves its quality-control process. I would encourage future buyers to thoroughly inspect every part of the home, document everything, and not assume that something is new or in perfect condition simply because the home is new construction. ... More

Moving twice was very expensive for me and Shea did not have any houses that they offer for rentals we had to do it privately

Open communication between builder and buyer from start to finish is key. Ensure all levels of departments are on the same page. Know what is occurring and what planned. My foreman was excellent. Knew what needed to be done, had great knowledge, experience and recommendations. A few items have been addressed and fixed. My warranty specialist is fantastic. Will see how things play during first year of warranty.