Shea Homes Reviews in Phoenix Mesa, AZ

Great experience with my Shey home buy. Everyone was honest and open with me

MAKE SURE YOU UNDERSTAND THAT THE BUILDING PROCESS IS ALWAYS EVOLVING AS IT IS DEPENDENT ON MANY FACTORS OVER WHICH THE BUILDER DOES NOT HAVE CONTROL I.E WEATHER, SUPPLIES, LABOR FORCE RAW MATERIALS, TRANSPORTATION OF GOODS ETC SO MAKE SURE YOU PLAN FOR CONSTRUCTION DELAYS FROM ORIGINAL DATE

The purchase of the home went very smoothly and picking out our amenities was easy. The only negative about the whole experience was the delays in moving into our new home. So far customer service has been awesome

took to long to build

Shea Homes--throughout an unusually long building process--did an outstanding job in communications> Their efforts were timely--informative--professional--friendly and responsive! The limited contact we had with Shea venders was also excellent! Overall, we are very pleased with our Shea Homes experience --and with our new Shea home!

waited 1 1/2 for a home only to find electrical items not working and loaner stove and garage door. Told another year or so ! Landscaper the worst dead plants and wrong even though we specifically noted plants we wanted and plants we did not planning on moving asap

If you are coming to Encanterra I suggest getting Aimee as your sales rep. She was the BEST part of the Shea buying experience. She was incredible to work with. I think all builds are a test in patience. This one was even more so, with supply chain and labor shortages it took a lot longer to build than would be expected. There were probably more issues to deal with than normal as well. Aimee was on top of all of them. Even when we came up with a snag with financing. I wouldn't suggest using Shea financing. But, Aimee stepped up to make things happen here too. She was in it until the end. I wouldn't be here without her. And, I am happy as can be to be here. Ask for Aimee if you get the chance! And welcome to Encanterra! ... More

During the final inspection we found several issues that were documented but do not have any action plan to address. We had discovered the manufacturer of the main power panel had reported issues with quality of breakers that could cause a fire. We were told that would be investigated but 90 days later no update. A garage door panel was dented after installation and prior to taking possession. We were told a replacement was back ordered but not surprisingly, they are still building houses with the same garage door being used. Why can't mine be replaced before a new house gets one? They must be able to get doors from somewhere. ... More

Overall great experience. Great customer service. So far quality of the home looks good - will know in a years time for sure.

Sales process was great, design center process was a nightmare ! The design center messed up a lot which made the building process very stressful for me.

Our home building experience was not great from the start. When we originally looked at the lot, we were given a base price which we verbally agreed upon. Then, when we went to sign our contract, the price raised $20,000. Our sales rep, Liz, never gave us a warning of a rate increase. In fact, she told us to come in on a Saturday before Monday so we would miss the price increase. Overall, very unprofessional. Then, after we signed our contract, Liz called and told us that we could not have our exterior model and color. Again, this was AFTER we signed our contract. So, we had to pick a different exterior for a million dollar investment. The communication and professionalism was never there. Liz proceeded to tell me via phone that my expenses seemed tight and “she didn’t need this sale” so we could back out if we were not pleased. ... More

Great customer service!! the house took a little longer then expected. Aimee, Kyle and Connie have been great to work with!!!

A mixed bag some complain about quality and some don’t the TWO common negatives are LATE COMPLETIONS,AND DEFECIENCIES NOT BEING DELT WITH IN A TIMELY MANNER.

Although our experience with Shea Builders has been, for the most part, very positive, there are some issues that still require attention. For example: We were promised that the exterior paint problems would be addressed prior to closing. Two months, the area outside our front door remains unpainted, although it has been scheduled on at least three different times. I don’t understand why the painter has been unresponsive. Ryan has certainly gone out of his way to get this done! Shea needs to pay more attention to the quality of work that some of the subcontractors are performing. Cabinet doors still do not work or fit properly, even though an Oak Craft person has been here to correct the problems. Interior doors don’t close properly, not because of settling or expansion, but due to hinges or plates not being installed properly. Finally, our range hood vent cover is sitting in boxes in our garage, uninstalled, because the installers didn’t know what to do when they came to install it (twice). Items being on back order is one thing. Not being able to install them when they arrive is another. Ryan has scheduled a date in September to get most of the work completed, and I commend him for his responsiveness!! ... More

We are extremely frustrated with the quality of the home. Never expected so many issues and we are pretty sure the issues with the kitchen will never be resolved. No one that can address them really seems to be concerned other then our warranty rep who has little control over the issues.

Very pleased with the home. Took a little longer than expected due to supply chain issues. Really nice location with beautiful views. Shea homes-Trilogy builds a quality home at a reasonable price.

We bought here at Trilogy just from what we saw online and what our realtor told us as we lived across the country. Our realtor met with the sales staff and was impressed and that went a long way with us. Our first trip was a great success as we signed our contract. The process started and we went back to NJ. The construction manger Joe kept us informed all along the way with emails and phone calls. I met him for a pre drywalling inspection and all went well and was very informative. Building at this time was difficult due to labor and supplies being short but they worked through it all. The house was delivered approximately a little over 1 year from signing the contract. All is well with a few hiccups that is to be expected but they are fixing any small issues we have. ... More

Ryan and Shawna were amazing to work with as our field managers. Kept us in the loop throughout our home building process. They paid great attention to every detail. We are excited to be in our new home. It is beautiful.

Regardless of the issue or where we were in the process, we always had great support and our issues were resolved quickly.

Feel like we have a good home - not custom but comfortable. Some minor changes would have been nice (semi gloss vs flat, etc.) but Shea doesn't allow it.

My wife and I have been very pleased with the home buying process and the results we achieved. We stayed in contact with our Representative Charmaine Powell and our building Manager Kyle Ward. They kept us apprised of the homes progress which I'm sure was difficult during the pandemic. The trades people did quality work and follow up on any issues has been completed promptly. We're looking forward to returning to Encanterra when it starts raining again in Washington. (Perhaps even sooner).

Problems, problems and more problems.

I'm a Real Estate agent so I'm very familiar with different builder, there were a few bumps on the road with starting of the construction besides that very responsive, I'm very express by customer services after closing. I highly recommend Shea

First, the good. We love our new home. We love the community as well. From Jason (Sales) to Laura (Design), to Neil (construction) and then Connie (warranty and walk through) we could not be more pleased and thankful for their care, response time, excellent skills and assistance! They all get 5 stars!! Now, the not so good. The landscaping came up short, way short. From having a hard time with initial quote (getting answers on how the fence pricing would work, etc.) and then having it be last step in the design process and be hit with huge price increase from initial estimated quote! The fence continued to be troubling as we neared close as no one communicated to us that our to be neighbors required pool fencing on both sides of us. We paid for our entire fence (which was optional for us) & having been given no opportunity to work with our neighbors, we almost lost square footage to our property. We were told, after we inquired why fence on side of our property was 6 inches closer to our home than the neighbor’s, that since we did not sign off on anything, they automatically placed fence 4 inches (albeit it was 6) towards our home. We were able to get it fixed…but it required a lot of emailing and phone calls, us being the driver. We do appreciate Omar (landscaper-labor) for his quick work and kind attitude. To add insult to injury on the fence, we were contacted 2 months after we closed and moved in, by TLB Office (Tara), informing us that they reviewed our paperwork and found in original quote and signed off price at design (where our fence price had gone from original estimate of $3k or less to $4400) had somehow not included the fence line across back of yard!! They wanted another $2800 from us! However, all our paperwork stated the fence was a full yard fence and we presented the copies we signed off on and they determined it to be error on those we worked with in beginning of process, (Carson/Hunter) , they “waived” the charge and hoped we enjoyed our fence over the 4th of July! Another item that we are still dealing with, and are concerned over, is our “whole home” water filtration system. Bottom line is this, they installed a different type than we understood we were to have. We were not aware this occurred until closing. We had to inquire several times for information on the system and still are not clear on how to maintain it. On an up note? Our water quality is awesome! And we require no salt with this system, and have no loud flushing sounds in wee hours of the morning, plus, we do not need to buy filters for fridge because water is filtered as it enters home. We just felt the change to different system was one we should have been informed of and certainly been given better info on maintenance, I mean, this is our WATER we are dealing with. I’ll end on the upnote I began with, we love our home, and the community. Had it not been for the issues addressed here, they would have been given 5 stars across board. We have been through building process 3 times before this, and none of those journey’s had Covid and supply chain issues…kudos to Shea on that point, as they did everything they could to stay on time with close est. we appreciate them. ... More

The house is beautiful