Shea Homes Reviews in Phoenix Mesa, AZ

It took way too long to build my house, but the times controlled this issue. The workers worked hard and were friendly when encountered. I still have a missing cabinet door in my kitchen and missing fascia in my master bath, 2 months after occupying my home. No idea when they will be corrected.

Never experienced any problems during and after construction. A good experience all around!

I don't fill in these types of questions.

Shea builder is well experienced in explaining and fixing any issues reported . Good knowledgeable resources

Shea is not a custom home builder but has great options and is always evaluating changes when their clients give them feedback. I just built my second house with them in Encanterra and wouldn’t hesitate to do it again.

Great experience building a home with Shea!

Ever detail was taken care of to our satisfaction

It’s very good experience. The sales people and site managers are good and helped us on timely manner. Only I am not satisfied is at design center. They didn’t even show options to choose and didn’t explained the options.. due to that I ended up with what ever they shown.

Love our house and location.

Quality at affordable price. Sales, Delivery and Customer service all the teams are great.

I believe that we received a quality product for the price we paid. As a production builder, they have their processes and, other than picking finishes, you have very little input into the build process.

This was my first new build and Shea was great! They provided detailed, informative answers to all of my questions. Very responsive.

Everyone is responsive and will answer you in a short time. But after 5 months we still are waiting for repairs to our fireplace and stucco. The bathroom shower is dripping, plants that were supposed to be replaced 4 months ago still haven’t been replaced. Bathroom hardware fell off the wall and the front yard has sunk along the gas line from the rain. It was explained to me when this happened at a Taylor Morrison neighborhood that it was because of improper packing of the soil when the gas lines were installed. We waited for our range and hood due to shipping issues, which we understood. They came in October and the hood was damaged. We still do not have a hood and have had no updates as of 1/3/22 as to how long it might be. ... More

Shea has great floor plans and they try hard to do a good job. Realize absolute perfection is hard in this industry. Be realistic but allow time to look over your new home carefully before move-in as having work corrected after move in is not desirable. Enjoy!

The Superintendent was willing to listen and address issues, even making minor changes requested. The design center experience was a bit of an issue as a few items were missed. Later corrected.

Nice home. Don’t respond to problems

I appreciated that my builder was available to guide me and answer my questions!

Great first impression. Model selection is great. Design experience ok, did not like Builder's choice to add a pool. In fact, this was the most disappointing part of the entire experience. Otherwise, I enjoy the neighborhood and my home.

From purchase to move-in and beyond, Shea Homes is there for you! To tour the community with a current resident, prior to viewing model homes is a genius idea and experience. We knew very quickly that this is the place to retire in beautiful Wickenburg Ranch! Our salesperson explained the purchase process, very transparent and applied no pressure. We were kept abreast of building process and since moving in, our Customer Service Rep is absolutely wonderful-very caring and responsive to solve any issues, of which there were very few.

I used the in home lender. Dealing with the processor and Lon officer was great. I would absolutely recommend them. Dealing with the supervisor and that group was also good. They were friendly and communicated with me. But once I got the house everything went down hill from there. The counter top, which we also paid and upgrade charge. Where the slabs meet and when they put either sealer or a glue they never cleaned it off and dust collects there and you can feel it when you’re cleaning the counter top. The quality of the finish of the home is horrible. So when you pay to upgrade something in your home your expect at minimum great quality not perfect because we are all human. But when you bring up the issues and the response you get is, we only fix issues you can see from 3 feet away and you paid a significant upgrade charge, that doesn’t fly in my eyes, we paid this for our cabinets. They have paint missing, there’s a lot of runs from the paint. There’s complete sections of the cabinets that were not sanded. There’s many places where the paint is flashing and due to them not being painted correctly. The cabinet doors next to the stove hit the stove when you open it. I mean just horrible. The side of the doors weren’t sanded which we also paid an upgrade charge. The side of the doors have long cracks going down by where the door latches on to close. They at least agreed to fix that but not to sand them when I first brought it up which to me sanding and painting is part of the process. The paint job was done by Someone who was lazy to a T. The metal on the window have paint when they should of been covered. The outlet cover plates have paint in them. Where the toilet paper goes have paint chips when they rolled the walls they weren’t covered. The cinder block wall in my back yard was done incorrectly. It’s just a privacy wall and it should be a retaining wall. Not only that the footing was done incorrectly. My yard has a hill going up against the wall and my yard looks bad. I had to essentially argue with them as to why the wall is not done right. My house is the only like that I can see my neighbors house from my window and theirs are great. There’s more but those are the major ones. A lot of the issues here are from workers just being sooooo lazy and just plain out not caring about the quality of their work. This is my first house and for it to be a new build and have this major issue is a horrible experience. If this house had been built years ago I would understand all these issues but not on a new build. ... More

Any mistakes that were made Shea Homes responded quickly and honestly! Joe was upfront about everything. He backed his word! I would recommend Shea Homes to others!

The overall experience was great. Shea acknowledged and addressed issues openly and transparently, and overall this is the best experience I've had with a homebuilder.

Building a new home can be quite daunting but The experience we had with Shea builders was exceptional. Kara was our sales person and we appreciate her guidance as we chose our home. She’s an asset to Shea! There were a few hiccups along the way during the building process but nothing that was discouraging especially during the time with supply chain and worker issues. Our home was delivered with white gloves. The team turned over a beautiful home and we couldn’t be happier. Thank you Kara, John and Neal.

First and foremost honest regardless of the situation. You simply cannot put a price on that!!

The construction team did very little quality assurance of the tradesmen that build our house. As a result we have a laundry list of items that have to be addressed. Shea seems willing to address issues, hoping that it will get done right. The whole process is quite frustrating. If you buy from Shea I would recommend being all over them during the construction process.