Shea Homes Reviews in Phoenix Mesa, AZ

We have been very pleased by our experience in purchasing a Shea Home at Trilogy at Vistancia. Our builder rep, Bill, has been very responsive and has a very positive attitude. We are happy with the quality of workmanship and how organized the home buying process has been.

This is our second home at Encanterra. By far the first experience was much, much better than this time. Our construction manager - Mike Cama - was consistently good, but his management team above him were not supportive, often challenging and at times rude. The quality of the home is much worse than before. Craftsmanship is moderate and many items were simply “missed” or done “half-way”. A prime example is the A/C unit had almost no (zero) refrigerant in it yet passsed Shea’s “stringent quality check”. Wiring issues, more A/C issues and damaged tiles are just some examples of the poorer quality of our new home compared to the one built in 2018. Our customer service rep is trying hard and we appreciate his effort, but he has a bigger task than what should be necessary. ... More

Very customer oriented. Communication has been great.

All those that I have dealt with are swift in response, caring, professional and courteous. Special shout out to Owen Crannell. He often went over and above the call of duty.

Communication sometimes challenging but Shea has been willing to work with us on issues and bring them to satisfactory conclusions.

From day one, every person was professional and helpful. They listen and got answers to all of my questions. We purchased from out-of-state and received whatever we needed. Communication was excellent. The house is amazing! Any issues are addressed and ours have been minor. I highly recommend working with Shea Homes!

I like my home but living in a construction area is challenging.

When we were considering building a home in Wickenburg, AZ while we were still living in Washington, DC, I initially thought it was impossible. But working with the builder and dealing directly and frequently with the construction manager was a wonderful experience. We were sent photos of the progress and were informed well in advance when it was time to come to Arizona to do a walk through or pick the specific slabs of stone for our countertops. Everyone knew we were doing this from the east coast and worked well with us through the process. The home is spectacular and exactly what we dreamed of. ... More

Shea's support staff was excellent. In particular Owen provided outstanding sales support and the after sales support provided by Tracy and Bill was excellent as well.

My Field Mgr was amazing. Kept me posted weekly on progress. Post move in customer service is also top notch.

Love our home! Really do. From the base plans to the structural options, all are very well thought out. Zero quality issues. If you find fault - then it's an indication that you should have had a custom builder and the price that goes along with it. The only complaint we had was the multiple - and unclear - points of contact. We never really knew who could answer what when. Sales person basically drops off at contract signing. But then, with some options / changes, you need to go back to the sales person. Most selection are with a contract design firm. We never had a clear pricing list of the upgrades. e.g. arrived at AZ Tile to pick out our kitchen counter tops all to realize from AZ Tile there was an approved Shea list. Who knew!? Everyone seemed to have an assistant - so you'd get an email out of the blue stating 'sign this'. Why? Who are you? Full quarterly HOA fees were never fully explained - I will say in writing because I have zero record of it. Again - LOVE the end result. Just be ready to be very attentive along the way . . . and ask over and over again "what should I expect next?" "What should I do next?". ... More

This was our first home purchase that was a new build and everything about our new home is just fantastic. Great quality by SHEA.

Outstanding customer service from the frontline officers to the builder managers and last but not least customer service support. Always on top of every concern that we had, explaining the process and options that may meet our needs. Very friendly and attentive in all aspects of our home purchasing process. Will definitely recommend Acclaim at Alamar staff for outstanding experience to friends and families...

Delayed move in date, over 6k in added costs. Kitchen Island being replaced because installed a broken piece, still waiting after 2 months, tile in shower and around our tub has to be replaced, used 2 different colors. All of the granite had caulk all over it that need to be cleaned, was told to use a razor blade. No touch up paint given. Many more things to list.

It is our 2nd home built by Shea, and we would go with them again. They do a very good job.

Norhtview at Stone Butte, quality is not provided! We did two walk throughs before closing and very little was fixed each time. We now have a fixer upper in our new home. I have drywall mud on many locations in my New Home? I will see how the work is done moving forward with the warranty department.

Mike & Kyle took very good care of my wife & I during the entire process.

Overall good quality and customer facing, but slow on follow up and responses after the sale.

We love our beautiful new home. However- You cannot expect perfection and when a couple of minor issues surfaced with our new home- James our CS rep was on it. Bringing in trades ri make it right - right away. Our home is beautiful and we love it- everyone at Shea from sales to construction supervisors to customer service represent quality and responsiveness. We felt cared for and prioritized. It was a smooth process- everyone says building a house is stressful- not for us- it was fun and exciting with Shea!

Construction management POOR-Timely attention to serious issues Poor to OK. Tracy Grenier is outstanding

Very well insulated. They fix any errors. Building too many homes at once, workmanship suffering.

Very happy with our home , construction of home is fantastic and customer service has been fantastic as well.

Our Shea Home build exceeded our expectations for quality and functionality.

The home buying experience was amazing from start to finish! I absolutely love my Shea home!

Chad has been fantastic with follow up and Tracy the same with issues after I moved in!