Shea Homes Reviews in Phoenix Mesa, AZ

Always very helpful and responsive.

I was frustrated with my experience because I relied on the models to represent (at least to the extent possible) what the features I selected would look like. In a couple of instances, the expectation and delivered product (both aesthetically and workmanship) were miles apart.

Colleen (sales agent) was very helpful. Everyone was very professional. Neighbors are incredible.

Great experience from beginning to end!

The Shea Home Team experience made our purchasing communications easy to follow, understand and not waste valuable time and resources.

I really enjoyed working with Korbin, he was knowledgeable, very responsive and always on top of things. The construction was quick, but with that as usual there were some issues. Even things that were pointed out months in advance didn't get fixed before completion, and still haven't been fixed 2 months after move in even after promised within 10 days. Overall 4 out of 5!

Great customer service after the fact!

Once the ink was wet on the purchase agreement, Shea's entire attitude changed towards me. It's taken several months, but I believe we are back on track. Patrick has treated me fairly. Just too bad it took so long to get to this point. love the community, and the stunning vistas. My advice, less focus on the next home sale and more focus on the customer you just sold to.

Great customer service experience from A.Wong and C.Meyers . Outstanding And prompt responses to questions and overall knowledge and organization skills to make overall experience go as smooth and seamless as possible

Great house ! Love the design and quality.

Shea are amazing - they build a beautiful home and their staff are fantastic. However the landscape company are awful, the pool company are the worst at customer service and the ‘smart home’ and alarm company are impossible to deal with and do incredibly shoddy work.

We have ha d a great experience with the builder

Shea is engaged throughout the entire process, from design to beyond the close, overall a great experience!!

So far has been a very good experience!

I love Shea Homes! I had the best experience with Shea’s Sale representative, Mike C. and his manager Justin. They were always quick to resolve any issues while we going through the home building process. The Superintendent Mike K were always helpful to fix issues as well. Overall, I really love Shea homes. Great design, price fairly and excellent warranty service as well. The builder that “Cares”

Seems to be higher quality than other builders.

House met our expectations and then some. Very happy with all the personal involved in the transaction.

I had a very good experience from sales to the final inspection of my new home.

Excellent quality of construction and finishes

Jared Sully our field manager inherited us after a rather slow and lackluster start to the building process, our initial field manager wasn’t great. Too many mistakes and oversights. Jared was appointed to us a few months in by Scott Ray to handle the final build out. Jared was phenomenal! He got things on track and didn’t settle for mediocrity. He truly believes in doing things right and right on time. Hands down, Jared Sully is the reason for our trust in Shea Homes. He is truly an asset to Shea Homes.

Our Sales Person and Field/Site Manager were willing to do whatever it took to make us happy. Above and beyond what might be expected.

Good streamline process and communication throughout the whole buying and building process

Home was very well built and products supplied were of good quality. We we delayed by over 2 weeks which caused us problems with rental housing and extra storage costs for our furniture

Overall we are satisfied with the new home despite some minor issues, which were addressed during one month follow up. They are quite responsive to issues and repair requests.

Shea makes the extra effort, whether it’s extra care in leveling walls, changing to a better AC Vendor midstream or providing upgraded door locks, thermostats and garage doors. They even bought and installed longer fan operation chains when I let them know during the walk-through that they were too short.