Shea Homes Reviews in Phoenix Mesa, AZ

I had a good experience in each facet of the home buying experience…I’m very happy with how the house turned out and the community I moved to…

Shea homes building experience is top notch at Avalon Crossing. Their sales team to project site manager and warranty manager have been wonderful to work with. Their communication is top notch.

Excellent experience with all teams in the title

Our experience with this builder has been excellent from start to finish. From the initial purchase through the final move-in, every step of the process was clear and well-organized. The builder’s team was responsive, followed through on their promises, and made us feel supported the entire way. The quality of our new home is outstanding—the craftsmanship, attention to detail, and overall value exceeded our expectations. We truly feel confident that we made the right choice, and we would recommend this builder to anyone looking for a trustworthy, reliable, and high-quality home buying experience. ... More

This is the third home my wife and I have had built. This has been by far the best experience we have had. The Shea team was excellent throughout the entire process. We could not be happier.

The whole home buying process with Shea Homes was so smooth..Bailey and her crew addressed all issues before closing. And I received great customer service from both Bailey and Hanna along the way. They have been a pleasure to work with. Shea Homes is top notch. I am now living in my dream home.

My experience with Shea Homes was okay overall, but I was disappointed with parts of the process. Their lender offered me an interest rate much higher than the market despite my strong credit, and when I chose another lender, I lost the promised closing cost coverage. I was also told inspection issues would be resolved before closing, but they weren’t though paperwork was signed as if they had been. The home is nice, but the process could have been far more transparent and customer-focused.

This was our second build in Encanterra with Shea. Everyone we dealt with was friendly and professional. Susan at the design center was very helpful and got us through the process of selecting our finishes quickly. We did spend quite a bit of time before our meeting with her, selecting a lot ahead so our time with her was more efficient. Antonio and Mike, our site managers, were always eager to meet and address any concerns early on.

Everything about the house was built as expected, just like what we saw in the design house. Even though there were minor flaws, Shea’s warranty service was excellent

Cant build a home to minimum standards no matter the price point apparently, constant lies and broken promises. Just point the finger on their sub par subcontractors (and dont take the blame for not paying to get quality people) The executives for these home builders deserve jail time honestly.

Meeting Linda and Destiny in the Shea center was a great and helpful start for the entire experience. They were patient, informative, and always available. We loved the design of the homes, the extra care given to building materials, and the quality of the home compared with the many other builders that we toured. People always talk about their "dream home" - and we feel like we finally found ours.

We are very pleased with our home and the Shea homes staff.

We had a fantastic experience with Shea Homes. The quality of the home is outstanding—every detail was thoughtfully designed and precisely executed. From materials to finishes, you can really feel the craftsmanship. What impressed us even more was their responsiveness after the closing. The warranty team is professional, friendly, and truly committed to making sure everything is just right. It’s clear Shea cares not just about building great homes, but also about taking care of their homeowners long-term. Highly recommended!

My wife and I have recently closed on a Shea Signature home in Scottsdale AZ. All of the Shea team members we have met have been spectacular. They are kind, patient, helpful and very quick to reply to a call, text or email. Throughout the entire process from the quote to the design to the follow up and visiting the site they have never let us down once. They are consummate professionals and who would gladly purchase again as well as recommend to our family and friends. As an engineer I was extremely detailed and curious about many details in the construction and the home. Since we closed I hired a plumber for some additional work such as a water filtration system in the garage for the whole house and other items. They have shared by their observation that the quality of the build and the logic of construction matters are both very up to date as well as to high standards. That was reassuring as I am not in the construction business. We love the quality fit and finish of the floors, walls, cabinets, counter tops, etc. no loose ends or sloppy work. The punch list was minor and negligible. We also received the house so spotless it was beyond expectations of clean. We wish Shea Home continued success to that they may bring this joy to other homeowners. ... More

Working with Shea was a great experience at every stage of the process. The buying process was straightforward. The Design process seemed like it would be overwhelming, but the professionalism of the staff made it simple. Project Management was exceptional. We loved how Shea kept us engaged throughout the construction process. Truly a first class experience.

We built our forever retirement house starting last fall and moved in two months ago. Every representative of Shea has been very professional and responsive. Our third party home inspector said this was a very well built home. We have had no issues beyond a few minor cosmetic things and those were quickly resolved. We highly recommend Shea and Encanterra.

1 day after moving into our home we have had flooring issues. After nearly 3 months of dragging their feet Shea is finally repairing the issue and having to move us out of our home for 2 weeks. While they are apologizing they are offering $200 a night for room and board for a family of 5. Absolutely ridiculous. They say they are sorry but don't truly step up.This seems to be a common issue for Shea currently.

Sales office was fantastic. My review would have been much better however, the poor quality control of flooring company that Shea contracts with (Primera) and the unwillingness to correct the issues properly lead me to give the poor review. I am very disappointed that Shea isn’t taking ownership of the issue and making their subcontractors fix correctly and in a timely manner. My next step is to report to AZ ROC if this isn’t remedied soon.

Experience overall was very good. Sales staff was exceptional to work with. Superintendent of construction and associate were both extremely helpful and showed great attention to detail throughout the build process. Worked with Shea Mortgage and staff was also great to work with. We’re very much enjoying our new home. Only minimal items found during first 30 days of occupancy, but response to addressing a couple of items has been slow. Otherwise, I can’t say enough positive things in regard to our experience to date.

Nancy, Alex and Scott (realtor, site superintendent and quality controller) were responsive and helpful through the entire process. The home/prduct are excellent.

low quality at premium pricing

The Sales team at The Reserves Lone Mountain was always helpful, responsive and made the process less stressful. Overall I give the sales Team 5 stars. Everyone was always helpful and sincerely cared for my concerns. The only thing that is stressful is that non of the other departments that handle everything after closing do not focus on client satisfaction to level sales did. Don’t get me wrong I do believe in the Shea Homes Product.No home is perfect after completion. But I feel like there should be more organization and communication between Trades and builder during repairs done after closing. And this critique is not aimed at anyone in the warrenty department. I understand and am aware they have to follow Shea’s policy. They need to make a system that allows trades to know what needs to be fixed or replaced prior to visit. And trades should take up their issues with builder not the customer when shea sends them for repairs. As it is stressful and feels like a full time job for 1 year warranty process of fixing everything. As someone who has built more than one home. My advice to Shea for my overall critique. FOCUS ON HOW YOU can make the client experience better for repairs. Implement a check system like Camelot prior to closing of repairs important to the customer. Focus more on the clients concerns prior then after closing. This will lead to SHEA enhancing its client satisfaction. As I stated above as someone who has built many homes with a number of different builders. If Shea Corporate! implemented some new things for their employees for the system of repairs prior and after. I truly believe the brand and product would be near or better then competing builders around the valley if they refocused this one aspect seeing is that the product itself is great. But wear and Tear items done during building need to be solved before closing. As it ads overwhelmingly to the one year warranty experience as stated above. I am aware nothing is perfect. But I believe there is always room for improvement. I do recommend the product but I recommend that any items damaged before close be resolved or have a solution communicated prior as well. If that small possible improvement in the system was achieved, I do feel like I’d be able to give a full 5 star review rather then 3. I truly believe that if Shea implemented the improvements I stated above it would lead to even a greater success as a brand. Shea Homes if you Read this ! Out of all your competitors I’ve worked with on new home projects! You currently take 2nd place but you easily could be first if you implemented new policy and procedure that allowed people to move in to their house with there items of concern fixed. And yes it can be done. As I have had a happier experience with Camelot in my post close experience. Your next question why didn’t you build with Camelot again then ? Because I did not like the location of any of the new community locations. They were either where god lost his shoes or in a neighborhood that did not yet feel improved or safe. Back to Shea. Shea is great ! But could be way better if they would take my critique into consideration. Sincerely with Love ... More

After some miscommunication on the sales side, the design and production team was top notch.

Make sure you get Everything in Writing. Because you will not get what you were told you would. Then the explanations for that from Management will be: They should not have told that. There is nothing we can do now. Sorry about that. That is an error in our system and that is what you are getting. OOPS!!

We were welcome to the Shea experience with Carmen. Every step made with the Shea team has been remarkable. Brian and Crue are excellent team players that continue to take care of every concern. We love Shea Homes!! Very satisfied with the quality of our home.