Shea Homes Reviews in Phoenix Mesa, AZ

The quality control and attention to detail was very poor on our new home. The entire house has flaws and sloppy work through and we were very disappointed with the quality of labor that was put into the finishes. We paid extra for two tone paint and could have had a far better job done elsewhere, paint is sloppy and not even through the entire house and now we are stuck with a subpar job that we paid thousands for and extremely unhappy with the paint and baseboards. They really let us down with all of the finish work and is not what we would have expected when spending this type of money on a new build. We are also very concerned and upset that are lot has no full dirt and is solid rock. We are unable to plant any live trees, bushes, grass, or plants because there is no dirt and just solid rock that is exposed in the backyard. I am having to spend tens of thousands of dollars to hire excavation teams to come in and jackhammer the back yard to level it to have any landscape done and to finish the yard which is beyond frustrating and not ok. Alison with quality control has been out several times now and great but we are really hoping that Shea homes steps in and makes this right. We are very disappointed with the build and the lot. ... More

Personally want to thank Shea for our new home. It's our first. The experience has been very rocky at times, but overall I am happy to be in our home. Shea Mortgage was probably the best experience of all. However when it came to the building experience, the Design Center would be the worst. Followed by sales. Because there was a lack of accountability, we as new home builders rarely felt like we were given all of the information and/or could have been directed better. When something came up (and it did several times) we were told it was too late or we should have known better. I never try to blame others, it's not my thing but for the builders to blame the home buyers was a first. Now with the overall move in. So far we are getting things fixed in our first year but again, there seems to be a theme with Shea when it comes to clean, honest communication. ... More

Our second Shea home purchase has proved to be a disappointment. The sales and design teams are wonderful. After that, it goes drastically down hill, at least in this build site. Maybe it’s different elsewhere. 85% of our house is wonderful and exactly what we hoped it would be. The other 15% is frustrating and disappointing and problems that should have been addressed before we moved in. And now they have to be fixed after the fact. Sloppy painting, an obviously incorrectly installed linen cabinet, incomplete and rushed installation of kitchen cabinets and associated equipment, incomplete exterior painting, broken doors, stained countertops, wrong door lock which correcting left a gap in the paint, disconnected internet ports. In short, every aspect of the home had or has something wrong with it. And at this point, we don’t trust the workers to fix it properly or Shea to follow up on that work. ... More

Shea used to be a premier builder. Not so much anymore. Some finish work is done sloppily. Shower drain slope is not done properly and main electrical box inside cover has major gaps . Wiring is so packed the cover is bulging down at bottom.

Your customer service department leaves ALOT to be desired. Our $16,000 patio sliding door has marks all over the frame. The shower curtain rod was broken from the start, No vent hood shroud, hole in the patio roof. Electrical problems. Warped baseboards. Stains on carpet that were there before wr moved in and on and on (there's ALOT more and NOTHING has been addressed in over a month. We are no dealing with one of the CEO's at Shea, because your customer service department fixes NOTHING.

ANYTHING to do with workmanship, or requiring individual competence in a trade was terrible. Entire electrical system had to be virtually re-done, inside and out. While being told during the process, everything was going great, I would come here and the home was a disaster, led to 4 -6 week delay. Many issues still not resolved. Our 30 day inspection fixes MIGHT be partially done by the 90 day point. Electriacl, tile/grout, paint are a constant source frustration/battle with Shea. Dishwasher didn't work for 60 days and Shea forced me to get our own repair person who threatened to walk out unless Shea agreed to pay on the spot because it was a Shea install problem. "Happens ALL the time" was the quote. Carpets dirty and stained on move in because NEVER had plastic down while work still being done AFTER carpet installed, while being told the whole time the carpet was protected. MANY issues still to be resolved. ... More

Norhtview at Stone Butte, quality is not provided! We did two walk throughs before closing and very little was fixed each time. We now have a fixer upper in our new home. I have drywall mud on many locations in my New Home? I will see how the work is done moving forward with the warranty department.

House was not delivered even close to on time. Workmanship was average. Lots of small details not dealt with.

Not the quality for the price. Not custom. Not clean. Layer of dust throughout, AC filters cakes with dust that unit was struggling to work, a professional was called and discovered every air filter was clogged with construction dust. Roofing was damaged and inconsistent to the point of risking leaks. Cabinets were not fully painted. Etc, etc, etc.

Sales process was great, design center process was a nightmare ! The design center messed up a lot which made the building process very stressful for me.

This has not been a good experience. Have been in house over 3 months and still dealing with necessary repairs and there seems to be no sense of urgency. My main concern is that the wood floors have never looked good and this was a very expensive upgrade. They were evidently never cleaned properly and there’s always been kind of a cloudiness and still has some adhesive smears here and there. The Shea warranty dept has made several attempts to take care of them but hasn’t been successful. I contacted Shaw, the manufacturer of this flooring and they emailed me detailed instructions on how to clean floors after completion of construction. They said if it ‘s done properly the floor should look like it just came out of the box but if not, they described it as a post construction haze. I’ll forward these instructions to Shea Warranty Dept. Until the floor is right I don’t want to put down new rugs, get new furniture, etc because it will all have to be moved out again to do whatever is necessary to make these floors look like they should. Hopefully one day soon everything will be taken care of and I’ll be enthused again over this pretty little house, but not yet. ... More

To sum this up: the field people are terrible at quality control! Going back and forth 3-5 times for the same issue is poor management.

We have several safety issues that Shea doesn’t appear to care about We went over these issues with our warranty specialist a month ago We no longer get responses from any representatives We have major gaps in our $17k sliders that rattlesnakes and scorpions can easily access We now have spider infestation due to this unresolved issue Furthermore we have uneven tiles that we have tripped over multiple times These are just two major issues whereas there are many more that Shea has ignored The quality of the home is not near the exaggeration we were given by the sales office Worst customer service possible for such an enormous company ... More

Poor quality work on things like paint, cabinets, doors, flooring. In general workers don't seem to care and things are done poorly. Very poor communication from the construction team, and after closing we have long list of issues that we have no communication about, and have not gotten addressed.

Staff nice but work repairs very slow. Cost way too much

I purchased during covid, material shortages, labor shortages and a building boom in Arizona. That said, Shea had a hard time getting materials and quality labor. I think Shea could have done a better job supervising their subs that were not providing quality work.

Workmanship construction problems, missed appointments. Lots of apologies, no work being done. Frustrated.

There were children of the laborers at our home site while the home was being built-we have photos of them! We had multiple labor and material concerns ALL ALONG during the build, horrible workmanship, lack of quality, lack of caring. The painters were the worst, we continue to find more and more problems as we live in the house and the light shines on painted surfaces. Our framing wood quality throughout our home is bad, we had to fight so Shea didn't' use particle board pieces (7 on one) on our interior door frames. We sent multiple emails with legitimate concerns, most of which went ignored. As a result the house has been compromised, it is difficult to hang shelving and window coverings to be properly fitted. The ceiling in our son's room was not even attached properly as the Shea electrician who removed the fan from the room after we closed notified us that the ceiling had dropped by two inches and was essentially falling down. We have heard loud crack noises from the walls or roof, and do not know what this is from but are now very concerned. When it rains the home's interior doors won't open properly and stick. Rinnai tankless water system is a giant waste of water. We wait for hours waiting for hot water in our house while gallons of water run down the drain. What a waste! We are in a drought and live in the desert. The plumbing company has been out on several occasions since our close. They have told us that the Rinnai system is too far from being centrally located in the home to be efficient, hence 4-8 minute wait times for warm water at the kitchen and master sinks. I have to wash dishes with cold water as a general rule, I get a full dinner's dirty dishes clean before I get any warm water from the tap. We are still waiting for our garage door and screens on all the windows since we closed December 10. I am guessing the new garage, when we finally get it, door paint will not even match the paint house by the time it is finally installed. We are also waiting for multiple repairs-the biggest ones being stucco and paint. The stucco is an eyesore with a division that looks like someone rubbed it in circles from the ground as high as they could reach, rather than using the scaffolding to smooth it out all over. It is half textured. It is lovely spring in Arizona yet we cannot open up unless we want all the bugs inside, while we watch all of the new homes being constructed a block away get the garage door our home is supposed to have, and the screens our home are supposed to have. Shea's focus is on the close, postponing obligations to the existing homeowners. Exactly who is first in line? We can't get a response from Ryan, I have texted him without reply. We sit and wait for our home to be fixed, wait for our screens, wait for our garage door, etc, etc, while the newly constructed homes get what we were supposed to have IN DECEMBER. We have obviously been back-prioritized. We have a running joke in our home-Shea's moto is "It's good enough." We have noticed the quality of newer homes in the neighborhood have improved substantially, with them getting options we were NEVER EVEN PRESENTED WITH, like built-in floating shelves, like tile up the kitchen island. Additional hose lines to improve water convenience of the courtyard and side yard. WE WOULD HAVE GOTTEN ALL OF THOSE THINGS IF ANYONE WOULD HAVE HAD THE FORESIGHT OR ORGANIZATION TO GIVE US THESE OPTIONS. All in all, the final product is not up to the standards that we were sold on. This process has been exhausting, frustrating, and disappointing. We are wondering if our home have a warranty delay until we actually receive all of our home's repairs and parts when they finally get installed? ... More

The follow up for repairs etc. is poor. The trades run Shea not the other way around. People show up unannounced and are not controlled. There is profit and there is overhead and things will not be so easy in the future as it gets back to more normal.

The construction team did very little quality assurance of the tradesmen that build our house. As a result we have a laundry list of items that have to be addressed. Shea seems willing to address issues, hoping that it will get done right. The whole process is quite frustrating. If you buy from Shea I would recommend being all over them during the construction process.

Construction management POOR-Timely attention to serious issues Poor to OK. Tracy Grenier is outstanding

Shea home you really don’t want me to have anything reviewed about buy shea home experience right now, my new house just got done with one month warranty fixed up . right now I’m right literally is word for waiting for months April comes so I can continue doing more fixing things to do my house , foundation problem or house setting problems I don’t know things are cracked ? please don’t use the word congregation to me , if you understand how I feel , experience is not very good .

1 day after moving into our home we have had flooring issues. After nearly 3 months of dragging their feet Shea is finally repairing the issue and having to move us out of our home for 2 weeks. While they are apologizing they are offering $200 a night for room and board for a family of 5. Absolutely ridiculous. They say they are sorry but don't truly step up.This seems to be a common issue for Shea currently.

low quality at premium pricing

Shea did not meet our expectations at all due to so many open issues. They close our house in April of this year and mostly cabinets are having issues. Supervisor from cabinet company was surprised that how come they gave you keys with so much unfinished work. Baseboards in the house are installed so badly. I am not sure how shea builder can deliver such bad quality work for an expensive house? After closing the house priority of unfinished is not treated properly. so much frustration.