Shea Homes Reviews in Phoenix Mesa, AZ

The process of buying my dream-home was effortless and exciting. I had some challenges with the buyer of the home I was selling and Shea Team bent-over backwards to accommodate me. High-five Shea!!!

We are beyond pleased with our new home experience with Shea builders- Encanterra. Building a new home across the country is beyond challenging but during a pandemic was unimaginable. Our team was amazing keeping us informed with pictures,emails,texts,and virtual contact . When we finally were able to see our new home in person we were so excited and extremely impressed with the workmanship and quality of our new Shea home.

We are very pleased with the design and layout of our new home. The overall quality is very good. This is the second Shea home we have owned and would recommend them to anyone

Extremely responsive with any issues and quality build. Customer Service is something Shea takes to heart!

The experience was exceptional. We have purchased several new homes and this was the best experience

Although we were unable to be present during the construction process, when we were ready to move in, everything exceeded our expectations

Kudos to shea for coming up with a new, innovative, out of the box floorplan. Our single level flourish model is beautiful and we love it! Only wish that the design center had more samples of their finishes. Some of the samples did not show the variations in the material (which is normal), but not to the extent we encountered. Although it was a little misleading, we made it work, and after 90 days we're still in love!

The entire experience from day one to day of closing was pretty right on. All very pleasant and professional and treated me and my family with respect

While the sale of the house and responsiveness to issues is actually very excellent. I feel the quality of work was very poor and attention to detail was extremely lacking. Having to work through all the issues and make sure they get resolved seems like it could have been avoided had the work been checked thoroughly before signing off on it. Customer care rep. Dominick has been very helpful though to make sure work will be repaired to customer satisfaction and always follows through with requests.

Great experience...nice people to work with...good team work. A few explanations could have been explained a little better, not living in this environment before, but all in all, very satisfied and pleased.

We have complete confidence in Shea Homes to build and stand behind a quality home. We are very pleased with our overall experience and the professionalism of their entire staff from the Sales Office to the Project Manager to the Mortgage to the after sales customer service.

BUYER BEWARE is an understatement. The sales office claim of delivering a "zero-defect home", the result of a series of supposed meticulous inspections by teams of construction professionals is a total farce. I invited the senior Customer Service Rep and the Senior Construction Manager for ALL of Trilogy-Vistancia to my one-month follow-up. They were receptive and did attend. I presented a list of 36 issues (including cracked and chipped driveway, extensive cabinet damage, incredibly poor drywall and painting including globs of paint drips, globby/orange-peeled baseboards vs smooth finish, 5 visibly scratched windows and more), and when we were complete the list had grown to 54 (to Shea's credit for identifying additional issues)...and is still growing. The Senior Construction Manager even stated "we never should have released this home". It's clear Shea is just moving too fast and sacrificing accuracy for speed. Shea agreed to remedy all but 2 issues, but any follow-up on my satisfaction is nearly non-existent and if not for my persistent follow-up on open items this list would never be exhausted. When I inquired about any concession for the extreme impact to my time (2+ months since move-in and still working-off the punch list), establishing my home including having to obtain a storage unit given the significant amount of tile, baseboard, and wall re-work, I was informed that Shea doesn't provide any concession for work accomplished after the buyer takes possession, thus BUYER BEWARE! 54+ issues the Shea "inspection teams" missed and, if I had not identified them and insisted on remedies I'm confident they would have walked-away from this debacle with zero-interest in "customer satisfaction" (my primary Customer Service Rep is more interested in rationalizing obvious defects vs. resolving them). All this re-work is built-in to the price of the home driving the price well beyond a fair asking price. The friends we have made in this community have, and will, overcome this prolonged drive to craftsmanship vs. "craps-manship", and I remain optimistic my wife and I will ultimately enjoy our move to Trilogy; however, the home-buying experience has truly eclipsed nightmarish proportions. BUYER BEWARE! ... More

Working with Shea has been a very positive experience. I have nothing but great things to say about them. My one negative has been the third party landscaper chosen which is Gothic Landscape. If I had known how unresponsive and unreliable they are, I would have waited to do my full landscaping with another vendor after closing.

If the homebuyers are going to contract their own landscape company, I would strongly advise them to submit their plans once the framing has been completed. It was a nightmare for us when we moved in trying to get our plans approved. We were not doing anything outside of lawn and a few plants. It took us four attempts to get our plans approved. It really caused a lot of anxiety when we first moved in and for the first month and a half, and we were not enjoying the experience. If it wasn't another tree or bush needed, it was too much lawn, or heighth on mounds, etc. . In measuring (literally) many existing lawns around us, ours was actually smaller in SF. Wendy kept talking about "they" want this or that, and some of her demands were trivial and very frustrating. We did read the landscape guidelines and were not planning anything out of the ordinary for this neighborhood. Aimee our salesperson has been wonderful. I understand why she is successful, because she is there for the buyer as well as the owner. ... More

Shea was great throughout the entire building process. When there was an issue they were very responsive to resolve our concerns.

Shea has yet to respond to my requests for repairs. Cracked slab and dangerous debris left in yard

Shea goes above and beyond in their house building. I will be recommending them to all of my friends and family.

Wickenburg Ranch is our 4th Trilogy and it is the best! Customer service is great, especially the move-in day amenities (including a beautiful Tiffany bowl!) Not having to search for paper towels, hand soap, etc. made the first days of unpacking much easier. Also, restaurant is excellent for both food and service. Overall, this is a great community.

Horrible customer service, I personally would buy from a different builder in the area if I could do it all over again, I honestly could not believe how awful the Shea customer service team is, including Rich the supposed supervisor.

Shea started off with a good online tool to monitor progress of building process, but found it was not keeping pace with build out.

Shea has gone over the top to make their homes modern and great quality. Though we bought a spec home it had everything we could have dreamed, and the buying process was extremely smooth.

I love Shea Homes! From Sales to the Superintendent, to Customer Service... always available for questions and very responsive.

Lovely community, houses, and landscaping are as expected in a retirement area.

This is the second Shea home we’ve built. We’ve always been pleased with the quality of the finished product, as well as Shea’s service both before and after the sale.

Lovely property rugged quiet and peaceful