Shea Homes Reviews in Phoenix Mesa, AZ

We have been a months after our close, never should have closed, to address many defects noted in the pre-close walk through. Ordered and paid for specific appliances (paid for options) that we did not get, they substituted inferior appliances and so far have refused to replace them. Trades show up and have no idea what they are repairing.

Terrible lot. Since all I saw were dirt lots when I purchased, I didn't know that the air conditioning units would be placed right outside my bedroom window! Both my neighbors and mine are there. On the other side, my neighbor's unit is right in front of my living room. Houses are squeezed together. I'm still waiting for them to put the cabinet door on. It's been sitting here for 3 months. I had to have the electrician out 3 times to correct things. Bathroom was mis-wired and the Ring doorbell has been serviced twice. Doesn't seem like sturdy construction. I though Shea was a good builder but I guess things have changed. Would not recommend a Shea home. ... More

We were delayed over and over. The house sat completely still at frame for 5 1/2 months waited for HVAC. It took ONE day to do the HVAC when they finally showed up. 21 month build time. Then closed the house with items not completed. Every neighbor we have talked to had items not completed when they closed. Not a quality home. This is our third new build and by far the worst one. We are very disappointed.

We purchased a new build Mosaic model at the beginning of the pandemic, sadly what we purchased has not come close to meeting our expectations. We rented in the community during the build process and we were able to catch many issues. Once we moved in, it’s been an on-going punch list of repairs due to poor craftsmanship. Not one cupboard or drawer works correctly, light fixtures are off center and now a broken primary condensation pipe has lead to opening up our living room wall to dry out the insulation and sheet rock. Our Shea customer service person has been great, but scheduled trades don’t show up to fix the repairs or if they do show up they’re not fully briefed or prepared to fix the problem. We closed the beginning of November and we are no where near getting everything fixed. ... More

I would not recommend Shea

During the final inspection we found several issues that were documented but do not have any action plan to address. We had discovered the manufacturer of the main power panel had reported issues with quality of breakers that could cause a fire. We were told that would be investigated but 90 days later no update. A garage door panel was dented after installation and prior to taking possession. We were told a replacement was back ordered but not surprisingly, they are still building houses with the same garage door being used. Why can't mine be replaced before a new house gets one? They must be able to get doors from somewhere. ... More

Many misrepresentations about what is included, very poor communication, many delays due to work having to be done over and over. Interior paint and trim is very sloppy and not to a professional standard for even an entry level home. Delays were not due to covid they were due to poor resource management and needless duplication of work that is still a mess.

Please make sure your project manager stays focused on all aspects during the building process, and doesn't make excuses for what she or he can't keep up with. Most alarming was hearing we weren't getting a custom home, even from the Contruction Manager. We all know these aren't custom homes, but most of us have upgraded our homes to make what we would like to have included.

Horrible customer service, I personally would buy from a different builder in the area if I could do it all over again, I honestly could not believe how awful the Shea customer service team is, including Rich the supposed supervisor.

Be willing to wait for delays and material delays. Home won't be completed at closing.

This was the worst experience ever. I was told 10-12 month build time, it took 20 months to complete my home. No communication!

Shea Homes purchased a superior parcel at The Phoenician and the subdivision design is spectacular! I wish I could continue with positive praise but I can’t. The lack of integrity from day 1, the poor quality of workmanship, and the ongoing lack of transparency is just the beginning. Building a home should be a happy time, but Shea Homes destroyed that dream.

Beware! Make sure to visit Toll Bros BEFORE looking at a Shea Home

Shea has yet to respond to my requests for repairs. Cracked slab and dangerous debris left in yard

Cant build a home to minimum standards no matter the price point apparently, constant lies and broken promises. Just point the finger on their sub par subcontractors (and dont take the blame for not paying to get quality people) The executives for these home builders deserve jail time honestly.

I would recommend against buying a home with Shea. The sold a vision of build quality and then continually made excuses of how the subcontractors in the area were low quality but all they had available for the build in a large city. There were multiple unfinished aspects of the build but when we asked that the complete aspects of the build prior to close they threatened to void our contract and keep our deposit if we didn't keep the planned move in date. Every subcontractor that we've had to bring in to fix things has commented on how absurdly poor the workmanship was and how things were just left unfinished (ex. cabinets weren't completely installed). They try to push all aspects of the unfinished build to after closing so they can be fixed "under warranty" without telling you that means they won't get to it for 6-12 months based on their warranty schedule. Overall, very poor experience with a builder that sells itself on "Shea Quality" only to cut corners at every turn. Use a cheaper builder because Shea uses the same subcontractors as other builders but charges a premium for the same build quality. ... More

Once the house becomes yours, consider yourself lucky if you don't have a silverfish infestation living inside your walls, or a huge amount of ponding in your backyard, or cracks in your stucco or anything else that is significantly wrong, because Shea will not help you.

Shea Homes says NO to even any minor change that you ask for, and then turn around and build it for their company people buying homes in the same neighborhood. And this is for a subdivision built by Shea's supposedly upscale "Signature" division! They even changed the color of our home from what we contracted for!

I was told the build would be 12 months and it was 18. The workmanship is below average and quality control is non existent. Warranty service is a nightmare.

I have built four homes with three different builders. My first home was with a very low end builder and was a much better experience than this. Working with Shea Homes has been by far the worst building experience I have ever had when building a home. I have had a real estate investment company for over 15 years. I have renovated sixplexes , triplexes, townhouses, and condos. Therefore, this is not my first rodeo however, it has been the worst rodeo I have ever had. I am staying anonymous because I am concerned about potential retribution. I am still in the warranty stage and need a lot of work done. ... More

Been here 3 months and Shea has not resolved my issue.

A bunch of stuff wrong with the house and I can't get anything fixed.

We are extremely dissatisfied with our experience with Shea Homes new build. The construction is subpar. Our escrow closed with many items incomplete and a promise that their “Warranty” Dept would take care of immediately. Well it has been 2 months and items still are not complete and we STILL HAVE NOT MOVED IN.

waited 1 1/2 for a home only to find electrical items not working and loaner stove and garage door. Told another year or so ! Landscaper the worst dead plants and wrong even though we specifically noted plants we wanted and plants we did not planning on moving asap

Our home building experience was not great from the start. When we originally looked at the lot, we were given a base price which we verbally agreed upon. Then, when we went to sign our contract, the price raised $20,000. Our sales rep, Liz, never gave us a warning of a rate increase. In fact, she told us to come in on a Saturday before Monday so we would miss the price increase. Overall, very unprofessional. Then, after we signed our contract, Liz called and told us that we could not have our exterior model and color. Again, this was AFTER we signed our contract. So, we had to pick a different exterior for a million dollar investment. The communication and professionalism was never there. Liz proceeded to tell me via phone that my expenses seemed tight and “she didn’t need this sale” so we could back out if we were not pleased. ... More