Shea Homes Reviews in Phoenix Mesa, AZ

Best experience with realtor, Megan, builder Mike , design Kyle T.

Eric and Marcie are great.

Quality at affordable price. Sales, Delivery and Customer service all the teams are great.

The overall experience was great. Shea acknowledged and addressed issues openly and transparently, and overall this is the best experience I've had with a homebuilder.

We love our beautiful new home. However- You cannot expect perfection and when a couple of minor issues surfaced with our new home- James our CS rep was on it. Bringing in trades ri make it right - right away. Our home is beautiful and we love it- everyone at Shea from sales to construction supervisors to customer service represent quality and responsiveness. We felt cared for and prioritized. It was a smooth process- everyone says building a house is stressful- not for us- it was fun and exciting with Shea!

Overall, experience was pretty good.

Being a first time home buyer I didn’t know what to expect, there are so many steps and things needed it can be overwhelming at times. Shea Holmes and my Relator guided me through the whole process. Building the home was supper fast! Started the process in October moved in in March! Half the home (bones) was already built when we started in oct so it just needed to be customized. During the appointment to customize your home I would highly recommend writing down the names of the tiles and paint colors you pick out as I did not and was given the wrong kitchen backsplash. Since I signed off on the paperwork assuming i had trust that my choices were correct nothing had pictures of the tiles just names when I signed and I couldn’t change it once it was done now I’ll have to pay for it to be redone. So make sure you know the names to match them up when you sign your final. Other then that one issue the rest of my home buying experience was great and I would do it again. I love my home. ... More

Going through the process, from start to finish, with Shea Homes was extremely simple for us as first time homebuyers. They did a great job of keeping us updated along the way so we knew what to expect and when.

Great customer service experience from A.Wong and C.Meyers . Outstanding And prompt responses to questions and overall knowledge and organization skills to make overall experience go as smooth and seamless as possible

Good streamline process and communication throughout the whole buying and building process

Shea makes the extra effort, whether it’s extra care in leveling walls, changing to a better AC Vendor midstream or providing upgraded door locks, thermostats and garage doors. They even bought and installed longer fan operation chains when I let them know during the walk-through that they were too short.

Solid build quality and workmanship. Quick response to issues. Super friendly reps and construction supervisors. Keep buyer informed regularly during construction phase.

We love the area. The ancient and modern description fits this area perfectly. Our views are priceless. Tony, Gina, Todd and Scott helped us whenever we needed it. Great people! Great homes! Blessed to be a part of it all! Thank you! 10/10 review!

very responsive to appointment requests.

Everyone from Shea was amazing. We felt like they were truly trying to get us the home that we were looking for and I’d recommend them to anyone

Overall, it's been a terrific experience contracting with Shea for our new home in North Scottsdale. New to AZ from the East Coast, the Shea team made the process relatively simple, efficient and comprehensive, with great communication and caring teams. The Sales team of Lynda and Paula made our transition easy to understand and complete. The construction supervisors, Todd and Kory, are absolutely terrific. Their communication and attention to detail made it unnecessary to visit the house during construction, using Teams and FaceTime to view progress and make decisions. The final hand-over of the house and subsequent follow up has been well-handled and efficient. Shea did very well ! My only suggestion to Shea is to include more "upgrades" as standard or provide an allowance for items that most everyone will want and ultimately order. However, the vendors and design team of Shea was incredible to work with and made the selection process smooth and efficient. All choices were included in our home as ordered. Great attention to detail. ... More

I'm a Real Estate agent so I'm very familiar with different builder, there were a few bumps on the road with starting of the construction besides that very responsive, I'm very express by customer services after closing. I highly recommend Shea

Overall the home was awesome. Some minor things to be fixed but overall responsive to fixing them in a timely manner

Our experience with buying a Shea Home was very exciting. From viewing the model homes, going to the Design Center, and watching the construction process, our family was very excited to move into our new home!

Shea homes did an amazing job, from sales, to mortgage to customer care they knocked it out of the park. The team is absolutely amazing and if there are any issues they are on top of it. My only minor downfall is there are some areas of sloppy work done (by trades). There’s missing or streaky paint areas, work left incomplete and woth building a new home don’t expect it to be as clean as if you were buying someone else’s. There is construction dust, streaky windows an dirty window seals. But that’s all minor stuff. The overall quality and care they put into the home is phenomenal. As stated the team is unmatched, and the minor issues we had are all getting taken care of by the customer care team. I would highly recommend Shea homes to everyone! ... More

What stands out the most about our home buying experience with Shea has been great people and fabulous, easy communication. This started with the realtor for the community, Berry Staub, who is kind and professional, always follows through, and has become a friend along the journey. Good communication continued throughout the build process as we worked with Wyatt and Kaleb - our project managers. This included emails detailing what stage of the build process we were in and also text communication from the PM's that included pictures of completed projects. They were both easy to talk to and discuss questions, concerns or just review the process with us; Issues were promptly addressed. At close, we were introduced to the warranty team who thoroughly reviewed how the warranty works, what is covered and what is not, how to register our appliances, and how to report issues, if any, All technology was also thoroughly explained by the Foresight team at a White Glove appointment. There were some unforeseen delays due to some design center choices that were discontinued, delayed, and/or arrived damaged, leading to 3 new design center choices being necessary many months into the build. As these weren't specifically Shea 'errors', yet were more related to stock and availability of items chosen, it is difficult to say that it was a Shea problem. What we would have appreciated being different: 1. An online catalogue of Design Center options that we could review prior to our one-time, 4-hour design center appointment. We were expected to quickly make ALL option choices for our home that were not considered structural (ie: cabinet color/design, flooring, handles, etc.) in this single appointment. This led to many back and forth emails with design and the process ended up taking over 6-weeks to complete the choices and to know precisely what the cost of our home would be. Having a second appointment with the designer -or- having the opportunity to review the choices before the appointment would likely have mitigated this long, drawn out process. As we were responsible to pay for the upgrades chosen at time of design center options being chosen, we expected that Shea would be purchasing these items for our home at that time. This is not the process, though. Items selected were purchased just before the build team would need to install them. 2. Some final details that needed touch-ups prior to close were not completed by our initial close date. In fact, it has been two months since we closed and one of the requested fixes is still incomplete. Although our warranty team and project manager are aware of the issue, the problem still exists. What could have/still could be done differently: follow-up with trades and customer to ensure requested work has been completed. Overall, would we buy from Shea again. Absolutely YES! Our home is wonderful and we look forward to enjoying it for years to come. ... More

Great experience. No issues. One question no one seems to know an answer too - what the heck is going into the common ground behind my home. Please respond - this is been going on for a month. No one knows. That’s ridiculous

Love shea home. Love the model of the home we bought.

Shea made the home buying and building experience easy. We looked at several builders and none compared to the quality of Shea.

The entire experience from day one to day of closing was pretty right on. All very pleasant and professional and treated me and my family with respect