Shea Homes Reviews in Phoenix Mesa, AZ

OVERALL THE PROCESS FROM SALES TO COMPLETION WAS PRETTY GOOD.

This is the third home I've had built and Shea Homes/Trilogy has, by far, been the best home builder I've worked with. The attention to detail and responsiveness to my questions and concerns has been superb. The quality of workmanship is unsurpassed.

We bought a spec house and had a good experience.

Over all nice home - Not a custom experience Some things that we were sold to was not the entire story

Pay attention to the details, pay attention to the difference between model and real house...a lot of what shown in the model after signature you discover in not there....good people in general but sales really focussing in maximizing profit and not to take care of client after sales. Before closure order an home inspection...you might be surprised, reply worth .

This is the 3rd home we have built and this was by far the best experience!! The team kept us well informed on the status of the entire home build.

Shea has a great team! Always transparent and a pleasure to work with.

I would recommend against buying a home with Shea. The sold a vision of build quality and then continually made excuses of how the subcontractors in the area were low quality but all they had available for the build in a large city. There were multiple unfinished aspects of the build but when we asked that the complete aspects of the build prior to close they threatened to void our contract and keep our deposit if we didn't keep the planned move in date. Every subcontractor that we've had to bring in to fix things has commented on how absurdly poor the workmanship was and how things were just left unfinished (ex. cabinets weren't completely installed). They try to push all aspects of the unfinished build to after closing so they can be fixed "under warranty" without telling you that means they won't get to it for 6-12 months based on their warranty schedule. Overall, very poor experience with a builder that sells itself on "Shea Quality" only to cut corners at every turn. Use a cheaper builder because Shea uses the same subcontractors as other builders but charges a premium for the same build quality. ... More

Cannot say enough good things about Ryan. He was fantastic throughout the build process by keeping us updated and setting realistic expectations. We really felt like we had someone looking out for us! Jen has kind of taken over the mantle now that we are living in our home and early indications she will be just as responsive. They are both great representatives for Shea who have and will continue to personalize the process.

Generally, our experience was very good. We did have a problem with one of our air conditioners however, within a reasonable period of time, it was completely replaced our seller, Laura and warranty Specialist Neal Were in communication with us during the process and saw Us through the problem being resolved.

Once the house becomes yours, consider yourself lucky if you don't have a silverfish infestation living inside your walls, or a huge amount of ponding in your backyard, or cracks in your stucco or anything else that is significantly wrong, because Shea will not help you.

From start to finish the team at Shea Homes has been a delight to work with. They have made us feel welcome and at home from the very beginning. We love our Shea Home more than we dreamed we would. The quality of the build is better than any home we've ever owned. Thank you Shea for a an experience that met and surpased our expectations.

Shea Homes delivers a quality product in the proposed timeline of completion. The entire crew was courteous and attentive to include me in the entire process.

I love my house but was disappointed at the rush for me to sign papers when I was away in Turkey. I notified Shea that I would be in Turkey and would sign when I return if everything was ready at that time. I was assured that was ok. I find out after I had to sign, while in Turkey at 2:30am, a few nights in a row, that upon my return my house price went down $100,000 and an incentive greater than I was given was now offered. Not pleased with that transpiring.

Shea team are very gentle and nice throughout the whole process. Love shea builder homes are beautiful inside and out and very detailed. The process is very smooth with them from the beginning to close.

Beautiful home, finished ahead of schedule, great buying experience

Love shea home. Love the model of the home we bought.

We are genuinly excited about the quality and high level tech in our new home. Everything turned out great. We would like to see a little better response time on some of the items we need taken care of still. Overall happy with Shea

From the moment we visited the project to the day we received the keys the Shea Team invited us in to our home building process. With so many steps along the way Shea followed their process to prepare for and finish steps along the way. As a buyer we have to trust and as a buyer we have to follow through on buyer’s responsibilities. When everyone is working together success is the outcome. Overall communication is vital and Shea does that very well. Comparing Shea projects with other projects it is almost not fair. Many builders try to keep buyers away from the process which results in many disappointments. We appreciate the time, energy & thoughtfulness Shea Staff invested along the way to creating our home. After the sale process has been responsive and open dialogue as we learn about our home. The Shea Tram should be proud of a job well done! ... More

The punchlist walk thru and final acceptance of home was exceptional. Items noted in our punchlist walk were all thoroughly addressed.

Working with Shea on this build was great. Obviously a lot of moving parts and decisions to be made. We felt supported the entire way and the professionalism demonstrated by all involved provided confidence and comfort. Many thanks to Kara, Bryan, Theresa, Steve and all others behind the scenes. We really appreciate your help and support along the way.

After going through the entire experience, we’ve realized very quickly that if it wasn’t for the sales staff, we would have walked away. It started with the design studio session, we were told to be prepared which meant going through Shea design studio software (via computer) which had a 3D model of our home and allowed us to select our materials (flooring/ countertops/ cabinets etc.). My wife and I spent 2 weekends going through software and designing what we felt was our perfect house, only to show up to our design studio (in person) session to find out our Shea representative didn’t even review prior to our appointment. Thankfully my wife brought her computer which we had to get out and open up the Shea design studio software to show the Shea representative our selections. After spending an hour or so going through the model we spent hours building, we were told that 90% of our selections are no longer available - Are you kidding me? The design studio session was a one time only, 4hr block, and we just wasted an hour or so of our 4hr block to learn all the pre-work we’ve done was completely useless. Since we had to start from scratch, I advised the Shea representative to get comfy because we will be there until closing time only to be told that we only had less then 3hrs to make our choices. I immediately requested to speak to a supervisor, after a few minutes of going back and fourth, the Shea representative called her supervisor and got approvals to spend and extra hour with us but also allow us to have a second 4hr session. This was great news, however the dog fight to get to that point was complete nonsense. To add to a day that was supposed to be fun, during our design studio session, the Shea representative thought it was ok to show us examples on her computer (flooring, countertops, cabinets) vs product examples I could see and touch in person. We were told by the Shea representative that she hurt her back and was moving slowly, which I sympathize, but I told her to show me where the product is and I will carry it all but without seeing it in person we’re not making any decisions. During the final walk through, my wife and I were talked down to and belittled from the construction superintendent and we were told countless times - ‘trust us, warranties team has a huge bucket of money and will take care of everything’. The issue with this, during our final walk through, which was specifically scheduled +2 weeks before final signing/ closing, it was explained to my wife and I that we are there to point out any inefficiencies and that we wanted to identify now so it can be fixed for the final signing/ closing. Well, during this walk, we were repeatedly told to not worry about inefficiencies we’ve identified and constantly told we’re being too picky and this isn’t a ‘custom home’. Fast forward 2 weeks to final signing/ closing and wouldn’t you know it, not 1 issue we identified was addressed. Not only were the issues not addressed, as I walked in I was immediately given an iPad to sign stating all issues have been resolved. I asked to walk the house prior to signing and was greeted with attitude by the field superintendent, which immediately changed my attitude. After reluctantly walking the house with me, I pointed out inefficiencies we had reviewed 2 weeks prior and asked why these weren’t taken care of, only to be given attitude and told ‘this is no longer a conversation, your to needy/ picky and we’re not fixing and this is warranties issue now’. WHY would you not want to address all and any issues prior to the home owner moving in??? After I move in, I don’t want you back as much as you don’t want to have to return to fix an issue that was clearly identified in a timely manner. During the entire build process, I can’t begin to count the amount of times we were told about the warranties team and their responsibility and that Shea wants a happy home buyer. This was great until we actually have to go through the process now, again I go back to final walk through and taken 4hrs out of my day to walk our house to help review the build and support identifying inefficiencies only to learn none were taken care of prior to closing. Now we have to go back and walk our entire house again with warranties and do it all over again? But now warranties team tells us about all these ‘rules’ that must be followed in order to identify if Shea is responsible of fixing or if it’s on us. ARE YOU SERIOUS? Top it off, as we point out the exact same inefficiencies with the warranties team, we are now questioned if we created the issue or if it was actually during construction. As if things couldn’t get worse, the title company that is Shea preferred, had a security breach the Friday before the week of our closing. Outside of our bank reaching out, the only person who stepped up to let us know what was happening was a Shea sales representative and continued to support us by keeping us informed. Meanwhile, we still had our final/ closing scheduled which we proceeded with. Outside of the other issues that transpired during the closing walk, I was also treated like I was the reason there was a security breach at sheas preferred title company and told by the field superintendent that he wasn’t obligated to give me my keys. Seriously? Again, I had nothing to do with the security breach and my wife and I were the only ones reaching out to all parties to get updates and asking for next steps and out our entire lives on hold to make sure we were available only to be treated like that. We spent a lot of money on this home, we’ve done a lot of research on builders and truly believed Shea was the right fit for us but we question if we made the right decision spending the extra money for the customer service that doesn’t seem to line up and was preached to us constantly. Again, the sales team was top notch and seemed to be the only Shea team members who actually had our backs as the home buyers. ... More

We were very pleased with the entire process with Shea Homes from initial site selection through to closing. Shea homes is a top notch builder.

We have been delighted with the Shea experience. Our sales representative,Matt is the most honorable, thorough and responsive person we have ever experienced. Shea makes the home building process seamless with no stress.

This is my first time building a home in a new location. It will be a main residence soon. From start to finish, Shea was wonderful. Kara in sales office called us about a lot, set us up with the design and build team, and answered all questions honestly and quickly. Jason, the GC for the build, kept me informed, sent progress photos, and held my hand the entire way through. What could’ve been very stressful became very simple.