Shea Homes Reviews in Phoenix Mesa, AZ

some accessories used is old fashioned, Dimmers, Dimmable bulbs, Softclose toilet seats.

Good company for first time home.

Overall I believe Shea builds a very good home. But my opinion There were too many issues incomplete from our walk thru. the exterior painting of the house, the service garage door, our kitchen counter top stained, too many wrong color paint on patch ups, cabinets with scratches marks that are very visible, crack in bathroom sink. I expected more of the walk thru items completed.

The bill took a really long time. Some areas of workmanship are real poor. Response to issues is poor.

This was our first home purchase that was a new build and everything about our new home is just fantastic. Great quality by SHEA.

Shea was great throughout the entire building process. When there was an issue they were very responsive to resolve our concerns.

Shea started off with a good online tool to monitor progress of building process, but found it was not keeping pace with build out.

We had our house built during Covid and while were living in Illinois. We felt the communication with Mike, who was general superintendent for the project, was great. He kept us informed, answered the phone and our questions and always had a terrific attitude. When we got into finishes and punch list items, Conner was fantastic to work with. He was there almost immediately with the normal day to day issues that we asked to deal with and like Mike, always had a great attitude and a smile. This home is amazing and we couldn't be happier.

Our Sales Person and Field/Site Manager were willing to do whatever it took to make us happy. Above and beyond what might be expected.

Working with Shea has been a very positive experience. I have nothing but great things to say about them. My one negative has been the third party landscaper chosen which is Gothic Landscape. If I had known how unresponsive and unreliable they are, I would have waited to do my full landscaping with another vendor after closing.

Closed on our home 2 months ago, was about 1 full year since groundbreaking started. Process was generally smooth, issues with sub-contractors, design team, timing. We had an issue with missing carpet from the design center, was known since pre-drywall and was not resolved till 3-weeks before closing. Communication between sales/construction/design seems non-existent. Any issues we've had, have been addressed. We had an independent inspection done, sloppy work with drywall and stucco. Asked to repair and they will say that's the way it's done. I would say Shea is above average. Have heard many worse stories from other builders. ... More

While I can’t compare to another home I’ve built because this was our first new build we are happy with the home Shea built us. The process itself was a little more difficult because we bought during Covid. We had to make design center selections in one day so it was rushed. The other thing that sucked was b/c Covid slowed things down our models weren’t open when we purchased so we didn’t get to see some design center options they ended up installing in the models which probably would have changed our choices on some things. We’re happy with our purchase but I don’t know if I’d build a new home again as it’s a daunting process end to end. Parts were fun and obviously new is nice but it’s not for the inpatient. ... More

The process was long due to Covid and the problems with materials and lead times. Shea representatives were always able to talk to even if the news from them wasn't what you wanted to hear. They did the best they could with the trades available to complete the home and make the required fixes. We love the design, feel, and function of the new home tremendously.

Overall it was an great experience and Shea was very responsive and workmanship was great. Happy Customer..

It’s very good experience. The sales people and site managers are good and helped us on timely manner. Only I am not satisfied is at design center. They didn’t even show options to choose and didn’t explained the options.. due to that I ended up with what ever they shown.

I really enjoyed working with Korbin, he was knowledgeable, very responsive and always on top of things. The construction was quick, but with that as usual there were some issues. Even things that were pointed out months in advance didn't get fixed before completion, and still haven't been fixed 2 months after move in even after promised within 10 days. Overall 4 out of 5!

I will buy again w shea

Kudos to shea for coming up with a new, innovative, out of the box floorplan. Our single level flourish model is beautiful and we love it! Only wish that the design center had more samples of their finishes. Some of the samples did not show the variations in the material (which is normal), but not to the extent we encountered. Although it was a little misleading, we made it work, and after 90 days we're still in love!

I love the design and value of Shea homes, over all I would say they are a better than average builder. Depends on which customer service representative that being assigned, responsiveness is from bad to excellent. I had good and bad experiences with them.

Shea produced a solid home and have been responsive to issues.

There are obvious problems with doors, windows, water pipes, refrigerators, and walls, and the emergency response speed is very slow.

Over all my experience was pretty good. The home looks very nice, and most everything is in place. Some expected issues with a new construction are fine, but there are some more than I would have expected for the price paid, and some of the issues I pointed out were ignored, denied, or called normal when they should have been taken care of. Otherwise, quick to respond and set up trade calls, but it often takes a long time to get the trades to show up.

Overall, better than our last builder.

While the sale of the house and responsiveness to issues is actually very excellent. I feel the quality of work was very poor and attention to detail was extremely lacking. Having to work through all the issues and make sure they get resolved seems like it could have been avoided had the work been checked thoroughly before signing off on it. Customer care rep. Dominick has been very helpful though to make sure work will be repaired to customer satisfaction and always follows through with requests.

Overall good quality and customer facing, but slow on follow up and responses after the sale.