Shea Homes Reviews in Phoenix Mesa, AZ

I have purchased three houses from Shea in Recker Pointer community. Of the three houses, two have really bad issue with heating and Ac system. Multiple attempts to fix the issue did not get resolved and I was told that heating contractor is not responsible for the vent installation. I have try to reach out to Shea and no response yet. This is not acceptable since we have bought three houses brand new. Please have Shea representative to contact me and resolve the issue.

The material used are really poor. There are baseboard cracks that are already appearing and lot of other things.

Very mixed experience while building this house with Shea Homes. Sales people were good, but we had a pretty bad experience with the design studio. We had a great experience with the construction manager but have struggled post close with warranty items. The master planner of this community has also done a horrible job with community area, parks, and pools.

Great floorplans, although quality of workmanship in some areas leaves much to be desired

The location is great. I felt that Shea was underquailified to deliver this type of home. There was constant delays and the workmanship was just fair. I ahve bought many higherend homes and that were delivered much better.

The build took so long. We were one of the first to buy yet other houses were started and completed before ours. For some reason we had to pick everything up front within a week of signing and earnest. Then Shea didnt do anything for almost 3 months. Even then it was mostly foundational. We could have taken more time and not felt so rushed. The trades did an okay job but not great. I would've expected more consistency and quicker turnaroundwhen we brought things to Shea's. The attention to detail is where each of the trades lacks. Shea should have caught the things we found. I think the price I paid is not what the house is worth having seen and lived in the quality that the trades Shea uses. It's very clear the trades used for the model homes are not the same ones used for the community. Grouting, caulking, squaring of floors and walls, paint finishes, stucco, roofing. Just a few areas where the trades need to be improved. ... More

There were several miscommunications with the Shea sales. It ultimately was resolved but it was a hassle That I had to fight and argue each time, Something that no one should go through during the purchase of a new own. So stressful. The quality control is not up to the level that I would expect. There were several things that needed to be replaced and fixed upon moving in. It’s like they are just slapping these homes together so fast and the quality is lacking.

Our second Shea home purchase has proved to be a disappointment. The sales and design teams are wonderful. After that, it goes drastically down hill, at least in this build site. Maybe it’s different elsewhere. 85% of our house is wonderful and exactly what we hoped it would be. The other 15% is frustrating and disappointing and problems that should have been addressed before we moved in. And now they have to be fixed after the fact. Sloppy painting, an obviously incorrectly installed linen cabinet, incomplete and rushed installation of kitchen cabinets and associated equipment, incomplete exterior painting, broken doors, stained countertops, wrong door lock which correcting left a gap in the paint, disconnected internet ports. In short, every aspect of the home had or has something wrong with it. And at this point, we don’t trust the workers to fix it properly or Shea to follow up on that work. ... More

Need to be more responsive and follow up doing/completing what is supposed to be done

I have heard great about Shea homes, but in my case many things were missing when I get the keys and until I remind them there is something is missing, they are not ordering it. It’s really painful to find each and everything. It’s been 2 months, still there are many items are in back order and there is no ETA. Moreover the issues in the home are not yet addressed. I am really disappointed.

The quality control and attention to detail was very poor on our new home. The entire house has flaws and sloppy work through and we were very disappointed with the quality of labor that was put into the finishes. We paid extra for two tone paint and could have had a far better job done elsewhere, paint is sloppy and not even through the entire house and now we are stuck with a subpar job that we paid thousands for and extremely unhappy with the paint and baseboards. They really let us down with all of the finish work and is not what we would have expected when spending this type of money on a new build. We are also very concerned and upset that are lot has no full dirt and is solid rock. We are unable to plant any live trees, bushes, grass, or plants because there is no dirt and just solid rock that is exposed in the backyard. I am having to spend tens of thousands of dollars to hire excavation teams to come in and jackhammer the back yard to level it to have any landscape done and to finish the yard which is beyond frustrating and not ok. Alison with quality control has been out several times now and great but we are really hoping that Shea homes steps in and makes this right. We are very disappointed with the build and the lot. ... More

Personally want to thank Shea for our new home. It's our first. The experience has been very rocky at times, but overall I am happy to be in our home. Shea Mortgage was probably the best experience of all. However when it came to the building experience, the Design Center would be the worst. Followed by sales. Because there was a lack of accountability, we as new home builders rarely felt like we were given all of the information and/or could have been directed better. When something came up (and it did several times) we were told it was too late or we should have known better. I never try to blame others, it's not my thing but for the builders to blame the home buyers was a first. Now with the overall move in. So far we are getting things fixed in our first year but again, there seems to be a theme with Shea when it comes to clean, honest communication. ... More

After going through the entire experience, we’ve realized very quickly that if it wasn’t for the sales staff, we would have walked away. It started with the design studio session, we were told to be prepared which meant going through Shea design studio software (via computer) which had a 3D model of our home and allowed us to select our materials (flooring/ countertops/ cabinets etc.). My wife and I spent 2 weekends going through software and designing what we felt was our perfect house, only to show up to our design studio (in person) session to find out our Shea representative didn’t even review prior to our appointment. Thankfully my wife brought her computer which we had to get out and open up the Shea design studio software to show the Shea representative our selections. After spending an hour or so going through the model we spent hours building, we were told that 90% of our selections are no longer available - Are you kidding me? The design studio session was a one time only, 4hr block, and we just wasted an hour or so of our 4hr block to learn all the pre-work we’ve done was completely useless. Since we had to start from scratch, I advised the Shea representative to get comfy because we will be there until closing time only to be told that we only had less then 3hrs to make our choices. I immediately requested to speak to a supervisor, after a few minutes of going back and fourth, the Shea representative called her supervisor and got approvals to spend and extra hour with us but also allow us to have a second 4hr session. This was great news, however the dog fight to get to that point was complete nonsense. To add to a day that was supposed to be fun, during our design studio session, the Shea representative thought it was ok to show us examples on her computer (flooring, countertops, cabinets) vs product examples I could see and touch in person. We were told by the Shea representative that she hurt her back and was moving slowly, which I sympathize, but I told her to show me where the product is and I will carry it all but without seeing it in person we’re not making any decisions. During the final walk through, my wife and I were talked down to and belittled from the construction superintendent and we were told countless times - ‘trust us, warranties team has a huge bucket of money and will take care of everything’. The issue with this, during our final walk through, which was specifically scheduled +2 weeks before final signing/ closing, it was explained to my wife and I that we are there to point out any inefficiencies and that we wanted to identify now so it can be fixed for the final signing/ closing. Well, during this walk, we were repeatedly told to not worry about inefficiencies we’ve identified and constantly told we’re being too picky and this isn’t a ‘custom home’. Fast forward 2 weeks to final signing/ closing and wouldn’t you know it, not 1 issue we identified was addressed. Not only were the issues not addressed, as I walked in I was immediately given an iPad to sign stating all issues have been resolved. I asked to walk the house prior to signing and was greeted with attitude by the field superintendent, which immediately changed my attitude. After reluctantly walking the house with me, I pointed out inefficiencies we had reviewed 2 weeks prior and asked why these weren’t taken care of, only to be given attitude and told ‘this is no longer a conversation, your to needy/ picky and we’re not fixing and this is warranties issue now’. WHY would you not want to address all and any issues prior to the home owner moving in??? After I move in, I don’t want you back as much as you don’t want to have to return to fix an issue that was clearly identified in a timely manner. During the entire build process, I can’t begin to count the amount of times we were told about the warranties team and their responsibility and that Shea wants a happy home buyer. This was great until we actually have to go through the process now, again I go back to final walk through and taken 4hrs out of my day to walk our house to help review the build and support identifying inefficiencies only to learn none were taken care of prior to closing. Now we have to go back and walk our entire house again with warranties and do it all over again? But now warranties team tells us about all these ‘rules’ that must be followed in order to identify if Shea is responsible of fixing or if it’s on us. ARE YOU SERIOUS? Top it off, as we point out the exact same inefficiencies with the warranties team, we are now questioned if we created the issue or if it was actually during construction. As if things couldn’t get worse, the title company that is Shea preferred, had a security breach the Friday before the week of our closing. Outside of our bank reaching out, the only person who stepped up to let us know what was happening was a Shea sales representative and continued to support us by keeping us informed. Meanwhile, we still had our final/ closing scheduled which we proceeded with. Outside of the other issues that transpired during the closing walk, I was also treated like I was the reason there was a security breach at sheas preferred title company and told by the field superintendent that he wasn’t obligated to give me my keys. Seriously? Again, I had nothing to do with the security breach and my wife and I were the only ones reaching out to all parties to get updates and asking for next steps and out our entire lives on hold to make sure we were available only to be treated like that. We spent a lot of money on this home, we’ve done a lot of research on builders and truly believed Shea was the right fit for us but we question if we made the right decision spending the extra money for the customer service that doesn’t seem to line up and was preached to us constantly. Again, the sales team was top notch and seemed to be the only Shea team members who actually had our backs as the home buyers. ... More

I used the in home lender. Dealing with the processor and Lon officer was great. I would absolutely recommend them. Dealing with the supervisor and that group was also good. They were friendly and communicated with me. But once I got the house everything went down hill from there. The counter top, which we also paid and upgrade charge. Where the slabs meet and when they put either sealer or a glue they never cleaned it off and dust collects there and you can feel it when you’re cleaning the counter top. The quality of the finish of the home is horrible. So when you pay to upgrade something in your home your expect at minimum great quality not perfect because we are all human. But when you bring up the issues and the response you get is, we only fix issues you can see from 3 feet away and you paid a significant upgrade charge, that doesn’t fly in my eyes, we paid this for our cabinets. They have paint missing, there’s a lot of runs from the paint. There’s complete sections of the cabinets that were not sanded. There’s many places where the paint is flashing and due to them not being painted correctly. The cabinet doors next to the stove hit the stove when you open it. I mean just horrible. The side of the doors weren’t sanded which we also paid an upgrade charge. The side of the doors have long cracks going down by where the door latches on to close. They at least agreed to fix that but not to sand them when I first brought it up which to me sanding and painting is part of the process. The paint job was done by Someone who was lazy to a T. The metal on the window have paint when they should of been covered. The outlet cover plates have paint in them. Where the toilet paper goes have paint chips when they rolled the walls they weren’t covered. The cinder block wall in my back yard was done incorrectly. It’s just a privacy wall and it should be a retaining wall. Not only that the footing was done incorrectly. My yard has a hill going up against the wall and my yard looks bad. I had to essentially argue with them as to why the wall is not done right. My house is the only like that I can see my neighbors house from my window and theirs are great. There’s more but those are the major ones. A lot of the issues here are from workers just being sooooo lazy and just plain out not caring about the quality of their work. This is my first house and for it to be a new build and have this major issue is a horrible experience. If this house had been built years ago I would understand all these issues but not on a new build. ... More

Shea used to be a premier builder. Not so much anymore. Some finish work is done sloppily. Shower drain slope is not done properly and main electrical box inside cover has major gaps . Wiring is so packed the cover is bulging down at bottom.

Norhtview at Stone Butte, quality is not provided! We did two walk throughs before closing and very little was fixed each time. We now have a fixer upper in our new home. I have drywall mud on many locations in my New Home? I will see how the work is done moving forward with the warranty department.

House was not delivered even close to on time. Workmanship was average. Lots of small details not dealt with.

Not the quality for the price. Not custom. Not clean. Layer of dust throughout, AC filters cakes with dust that unit was struggling to work, a professional was called and discovered every air filter was clogged with construction dust. Roofing was damaged and inconsistent to the point of risking leaks. Cabinets were not fully painted. Etc, etc, etc.

Staff nice but work repairs very slow. Cost way too much

To sum this up: the field people are terrible at quality control! Going back and forth 3-5 times for the same issue is poor management.

Construction management POOR-Timely attention to serious issues Poor to OK. Tracy Grenier is outstanding

Poor quality work on things like paint, cabinets, doors, flooring. In general workers don't seem to care and things are done poorly. Very poor communication from the construction team, and after closing we have long list of issues that we have no communication about, and have not gotten addressed.

There were children of the laborers at our home site while the home was being built-we have photos of them! We had multiple labor and material concerns ALL ALONG during the build, horrible workmanship, lack of quality, lack of caring. The painters were the worst, we continue to find more and more problems as we live in the house and the light shines on painted surfaces. Our framing wood quality throughout our home is bad, we had to fight so Shea didn't' use particle board pieces (7 on one) on our interior door frames. We sent multiple emails with legitimate concerns, most of which went ignored. As a result the house has been compromised, it is difficult to hang shelving and window coverings to be properly fitted. The ceiling in our son's room was not even attached properly as the Shea electrician who removed the fan from the room after we closed notified us that the ceiling had dropped by two inches and was essentially falling down. We have heard loud crack noises from the walls or roof, and do not know what this is from but are now very concerned. When it rains the home's interior doors won't open properly and stick. Rinnai tankless water system is a giant waste of water. We wait for hours waiting for hot water in our house while gallons of water run down the drain. What a waste! We are in a drought and live in the desert. The plumbing company has been out on several occasions since our close. They have told us that the Rinnai system is too far from being centrally located in the home to be efficient, hence 4-8 minute wait times for warm water at the kitchen and master sinks. I have to wash dishes with cold water as a general rule, I get a full dinner's dirty dishes clean before I get any warm water from the tap. We are still waiting for our garage door and screens on all the windows since we closed December 10. I am guessing the new garage, when we finally get it, door paint will not even match the paint house by the time it is finally installed. We are also waiting for multiple repairs-the biggest ones being stucco and paint. The stucco is an eyesore with a division that looks like someone rubbed it in circles from the ground as high as they could reach, rather than using the scaffolding to smooth it out all over. It is half textured. It is lovely spring in Arizona yet we cannot open up unless we want all the bugs inside, while we watch all of the new homes being constructed a block away get the garage door our home is supposed to have, and the screens our home are supposed to have. Shea's focus is on the close, postponing obligations to the existing homeowners. Exactly who is first in line? We can't get a response from Ryan, I have texted him without reply. We sit and wait for our home to be fixed, wait for our screens, wait for our garage door, etc, etc, while the newly constructed homes get what we were supposed to have IN DECEMBER. We have obviously been back-prioritized. We have a running joke in our home-Shea's moto is "It's good enough." We have noticed the quality of newer homes in the neighborhood have improved substantially, with them getting options we were NEVER EVEN PRESENTED WITH, like built-in floating shelves, like tile up the kitchen island. Additional hose lines to improve water convenience of the courtyard and side yard. WE WOULD HAVE GOTTEN ALL OF THOSE THINGS IF ANYONE WOULD HAVE HAD THE FORESIGHT OR ORGANIZATION TO GIVE US THESE OPTIONS. All in all, the final product is not up to the standards that we were sold on. This process has been exhausting, frustrating, and disappointing. We are wondering if our home have a warranty delay until we actually receive all of our home's repairs and parts when they finally get installed? ... More

The construction team did very little quality assurance of the tradesmen that build our house. As a result we have a laundry list of items that have to be addressed. Shea seems willing to address issues, hoping that it will get done right. The whole process is quite frustrating. If you buy from Shea I would recommend being all over them during the construction process.

Horrible customer service, I personally would buy from a different builder in the area if I could do it all over again, I honestly could not believe how awful the Shea customer service team is, including Rich the supposed supervisor.