Shea Homes Reviews in Phoenix Mesa, AZ

There were children of the laborers at our home site while the home was being built-we have photos of them! We had multiple labor and material concerns ALL ALONG during the build, horrible workmanship, lack of quality, lack of caring. The painters were the worst, we continue to find more and more problems as we live in the house and the light shines on painted surfaces. Our framing wood quality throughout our home is bad, we had to fight so Shea didn't' use particle board pieces (7 on one) on our interior door frames. We sent multiple emails with legitimate concerns, most of which went ignored. As a result the house has been compromised, it is difficult to hang shelving and window coverings to be properly fitted. The ceiling in our son's room was not even attached properly as the Shea electrician who removed the fan from the room after we closed notified us that the ceiling had dropped by two inches and was essentially falling down. We have heard loud crack noises from the walls or roof, and do not know what this is from but are now very concerned. When it rains the home's interior doors won't open properly and stick. Rinnai tankless water system is a giant waste of water. We wait for hours waiting for hot water in our house while gallons of water run down the drain. What a waste! We are in a drought and live in the desert. The plumbing company has been out on several occasions since our close. They have told us that the Rinnai system is too far from being centrally located in the home to be efficient, hence 4-8 minute wait times for warm water at the kitchen and master sinks. I have to wash dishes with cold water as a general rule, I get a full dinner's dirty dishes clean before I get any warm water from the tap. We are still waiting for our garage door and screens on all the windows since we closed December 10. I am guessing the new garage, when we finally get it, door paint will not even match the paint house by the time it is finally installed. We are also waiting for multiple repairs-the biggest ones being stucco and paint. The stucco is an eyesore with a division that looks like someone rubbed it in circles from the ground as high as they could reach, rather than using the scaffolding to smooth it out all over. It is half textured. It is lovely spring in Arizona yet we cannot open up unless we want all the bugs inside, while we watch all of the new homes being constructed a block away get the garage door our home is supposed to have, and the screens our home are supposed to have. Shea's focus is on the close, postponing obligations to the existing homeowners. Exactly who is first in line? We can't get a response from Ryan, I have texted him without reply. We sit and wait for our home to be fixed, wait for our screens, wait for our garage door, etc, etc, while the newly constructed homes get what we were supposed to have IN DECEMBER. We have obviously been back-prioritized. We have a running joke in our home-Shea's moto is "It's good enough." We have noticed the quality of newer homes in the neighborhood have improved substantially, with them getting options we were NEVER EVEN PRESENTED WITH, like built-in floating shelves, like tile up the kitchen island. Additional hose lines to improve water convenience of the courtyard and side yard. WE WOULD HAVE GOTTEN ALL OF THOSE THINGS IF ANYONE WOULD HAVE HAD THE FORESIGHT OR ORGANIZATION TO GIVE US THESE OPTIONS. All in all, the final product is not up to the standards that we were sold on. This process has been exhausting, frustrating, and disappointing. We are wondering if our home have a warranty delay until we actually receive all of our home's repairs and parts when they finally get installed? ... More

The construction team did very little quality assurance of the tradesmen that build our house. As a result we have a laundry list of items that have to be addressed. Shea seems willing to address issues, hoping that it will get done right. The whole process is quite frustrating. If you buy from Shea I would recommend being all over them during the construction process.

Horrible customer service, I personally would buy from a different builder in the area if I could do it all over again, I honestly could not believe how awful the Shea customer service team is, including Rich the supposed supervisor.

Shea did not meet our expectations at all due to so many open issues. They close our house in April of this year and mostly cabinets are having issues. Supervisor from cabinet company was surprised that how come they gave you keys with so much unfinished work. Baseboards in the house are installed so badly. I am not sure how shea builder can deliver such bad quality work for an expensive house? After closing the house priority of unfinished is not treated properly. so much frustration.

Shea Homes purchased a superior parcel at The Phoenician and the subdivision design is spectacular! I wish I could continue with positive praise but I can’t. The lack of integrity from day 1, the poor quality of workmanship, and the ongoing lack of transparency is just the beginning. Building a home should be a happy time, but Shea Homes destroyed that dream.

Shea Homes says NO to even any minor change that you ask for, and then turn around and build it for their company people buying homes in the same neighborhood. And this is for a subdivision built by Shea's supposedly upscale "Signature" division! They even changed the color of our home from what we contracted for!

I would recommend against buying a home with Shea. The sold a vision of build quality and then continually made excuses of how the subcontractors in the area were low quality but all they had available for the build in a large city. There were multiple unfinished aspects of the build but when we asked that the complete aspects of the build prior to close they threatened to void our contract and keep our deposit if we didn't keep the planned move in date. Every subcontractor that we've had to bring in to fix things has commented on how absurdly poor the workmanship was and how things were just left unfinished (ex. cabinets weren't completely installed). They try to push all aspects of the unfinished build to after closing so they can be fixed "under warranty" without telling you that means they won't get to it for 6-12 months based on their warranty schedule. Overall, very poor experience with a builder that sells itself on "Shea Quality" only to cut corners at every turn. Use a cheaper builder because Shea uses the same subcontractors as other builders but charges a premium for the same build quality. ... More

Once the house becomes yours, consider yourself lucky if you don't have a silverfish infestation living inside your walls, or a huge amount of ponding in your backyard, or cracks in your stucco or anything else that is significantly wrong, because Shea will not help you.

A bunch of stuff wrong with the house and I can't get anything fixed.

At this moment we wouldn’t recommend anyone to purchase a Shea Home, matter of fact we wouldn’t let Shea build us a dog house. My wife and I would really like to speak with someone with some authority regarding our experience. We are extremely disappointed.