Shea Homes Reviews in Phoenix Mesa, AZ

We love our new Shea home and the communication has been outstanding with everyone. All repairs have been handled quickly and we have no complaints. We would recommend anyone wanting a new home to consider Shea. A+ service and quality.

From start to finish, Lynda and Paula took very good care of us, keeping us updated on the progress of our new home build. Brad also did a great job and explained any questions we had and then when Matthew took over he stepped up and did a great job as well. Shea has a great team and we were truly impressed by them all. Our new home is wonderful and we have had very few issues and those we did have were either already corrected or on a list to be corrected. Very happy and satisfied customers!

The process was smooth and easy. Everyone that we talked to that was with Shea Homes was so professional. And they really do love working with Shea. Service is phenomenal and they respond so quickly to anything.

After previously buying 2 new homes over many years, this was by far the best experience with Shea Homes. Everyone we came into contact with was highly professional and respectful. Every detail was documented. There were minimal issues when we took delivery of our home. Very high quality materials and workmanship. Would highly recommend buying a home from Shea.

Communication with the Shea Rep, field manager and warranty manager was very good. The Adobe systems were not transparent during the options/design decisions. For example, they didn't say that there were 3 places installed for the alarm keypad. Instead they waited until I was doing the set up after close to tell me that there was an extra charge per extra keypad. I found out through a friend it was wired for extra keypads. Dimmers on some low voltage lights under the counter but not under the bathroom toe kick. Not until I asked after closing did I get that. It is hard enough to move into a new house without having constant workmen coming and going. I opted for a light on the back of my house but that didn't include the fixture. Really? Couldhave said that. I had to buy it online and pay an electrician to install it. More prompts from the design center saying "do you want this?" Can't think of everything in those 2.5 days of design options. Two months after closing I'm still dealing with contractors. The sloppiness of the painters getting specks of paint on the tile wverywhere could have been avoided if they used a drop cloth. Now I have to mark all the spots and have them remove them. It should be a requirement "enforced" to wear booties to avoid concrete footprints on the tile. No one paid attention to the signs on the doors. Cleaning in preparation for my move in could have been better especially the glue on the tub, shower door and the windows. I was never asked where I wanted my dining room fixture so I had to pay an electrician to move and center it along with a can that was in the wrong place. I was never asked if I wanted a 20 amp in my garage. Again had to hire an electrician to put that in and pay for drywall repair on that and the light fixture positioning. Glue on the granite should have been cleaned off when installed. Being a detail person makes it hard to miss or ignore all of this. Overall I am very happy with my experience with Shea. Nothings perfect but the added stress would have been nice to avoid after closing. I really love all my options and my home is beautiful. ... More

Many large problems with construction of workmanship both large and small issues. Priority to resolve is treated as secondary once closed. Concerned these issues will ever get resolved

Everything went super smooth and quick.

Every person in every position throughout the process have been soo helpful and very friendly. We have created friends thru this process!! They are very responsive!

I would recommend Shea Homes any day. Compared to friends and family who have recently built with other builders in the area, our experience has been second to none. In every aspect I have felt respected and well-communicated with. They have truly gone above and beyond to make this home our dream home. And after we closed their customer service has been truly AMAZING!!! Our Superintendent sent at least two text updates a week with photos of our home. They answered my myriad of questions and made me feel involved with the process. 11/10 would recommend!!

Too many unrealistic reasons to explain an 18 month build cycle. However, management responded well when faced with a rate lock expiration deadline to complete the build on a specific date.

Our experience with Shea Homes was fantastic! From the sales staff, to design, through the construction process, the staff did everything promised. Our construction field manager was available, responsive and the finished product is great!

The sales representative (Mike) and construction supervisor (Alexis) where excellent at keeping us informed during the construction of the house.

The build took quite awhile, shortages, labor etc. Overall my project manager kept me up to date with pictures and progress reports weekly. From design to move was about 15 months. I am very satisfied with the build. I think Shea uses quality products and good workmanship.

Poor quality work on things like paint, cabinets, doors, flooring. In general workers don't seem to care and things are done poorly. Very poor communication from the construction team, and after closing we have long list of issues that we have no communication about, and have not gotten addressed.

Jason when out of his way to answer questions, guide us on issues we were having and making us feel comfortable about decisions. The area that needs work is the design center. Our designer did not offer alternatives or give suggestions or give the pros and cons of various materials. When it came to designing the lighting and placement of outlets etc., she was no help at all. There are many things I would have done differently if I had known there was a choice.

While I can’t compare to another home I’ve built because this was our first new build we are happy with the home Shea built us. The process itself was a little more difficult because we bought during Covid. We had to make design center selections in one day so it was rushed. The other thing that sucked was b/c Covid slowed things down our models weren’t open when we purchased so we didn’t get to see some design center options they ended up installing in the models which probably would have changed our choices on some things. We’re happy with our purchase but I don’t know if I’d build a new home again as it’s a daunting process end to end. Parts were fun and obviously new is nice but it’s not for the inpatient. ... More

Shea made the home buying and building experience easy. We looked at several builders and none compared to the quality of Shea.

We purchased a new build Mosaic model at the beginning of the pandemic, sadly what we purchased has not come close to meeting our expectations. We rented in the community during the build process and we were able to catch many issues. Once we moved in, it’s been an on-going punch list of repairs due to poor craftsmanship. Not one cupboard or drawer works correctly, light fixtures are off center and now a broken primary condensation pipe has lead to opening up our living room wall to dry out the insulation and sheet rock. Our Shea customer service person has been great, but scheduled trades don’t show up to fix the repairs or if they do show up they’re not fully briefed or prepared to fix the problem. We closed the beginning of November and we are no where near getting everything fixed. ... More

A bunch of stuff wrong with the house and I can't get anything fixed.

Staff nice but work repairs very slow. Cost way too much

First, I have bought 5 new homes, I will say that we love this home in general, but our beginning has been rough. Deanna was a great person to work with on the front end. House wasn't delivered clean, some things out of Shea control... type of insulation, garage door opener downgrade, dented fridge, no washer/dryer (have loaners). Busted kitchen cabinet, broken tiles all through kidtcen, also in master shower. Flooring issues, window blind too small, many little touch things that should have been done prior to delivery. Then to top it off, broken cable line, so we had zero internet/tv for first two weeks. The good news is that our long punch list is being worked on now, Adam has been an amazing help and overall the staff is very supportive. Biggest disappointment would have to be the tile issues, but other than that, it will eventually be a wonderful home! ... More

Workmanship is poor with finish work and some structural

The whole team has been very responsive to any issues we have had with our new home. Even small issues that arise they treat them as a big deal and are quick to respond.

I was so impressed when I saw Shea home and I told my wife this is it because I love the styles and size. I am happy we moved in already. Is a smart home quality and great value. The builder team is on point and accurate updating. Know what you want and go get it.

The positives. Shea builds a good home, and their staff is friendly and largely helpful. Issues encountered along the way in construction and close inspection were addressed timely. My issues have mostly been around post close items. The landscaper (TLB) didn’t follow up per 30 day. It took repeated outreaches to get them scheduled to resolve issues, and they’re still not fully addressed, and communication is very poor. Overall, I’d recommend others to Shea, but Shea should utilize their leverage with TLB to ensure the full experience is positive.