Shea Homes Reviews in Oakland Alameda, CA

Thank you for the help and support

Great for all; buying experience, working with the sales representative and all maintenance addressed at 1 month.

Way too techie for me!!

My wife and I purchased from Shea Homes. We looked at many homes and this was the one that stood out that we came back to after viewing others. The Shea team was friendly, helpful and went above and beyond to make this work out. We needed to sell another house and they worked with us around contingencies, timing, and ensuring it worked out. The follow up after move-in has been great and we are very happy in our Shea Home.

Every experiance I have with a Shea employee has been wonderful!

Post sale, Ken has been very responsive and great to work with. When he says he is going to do something he does it and keeps me informed.

Number of small details are missed. Over all a solid house but they are no longer as premium as they used to be. They have cut cost considerably and there finishes are not as they used to be.

Several issues during the first three months. Warranty team responds but not a good expereince finding these many issues with a brand new house.

This is my 2nd Shea Home so I knew how stellar & on target Shea is with construction & design. That was how I knew this was to be my Dream Home as Tracy/Julie are amazing guides to home ownership. Loved the email telling me status on construction stages to using My Shea Homes. Design Center helped me create the most beautiful home in look & function. Options offered were wonderful in all levels. The downfall was receiving a home not move in ready as what I signed for - anxiety levels to get internet installed as external wiring from the ext of house not complete for a full month which meant I could not get White Glove done and other things, $661 1st water bill all on me as why was the irrigation not checked b/4 as the leak had to be happening b/4 ownership transfer & I have to still work w hoping to get the water district to credit not refund my $661 spent (a day 1100 gallons to then 2200 gallons used by 1 person & a dog) and probably another huge one coming as they bill bi-monthly-why prior to my ownership was this not caught at that amount, and to have water plumbing come in hot when using cold where plumber says its the weather which it wasn't, then White Glove gave missed messages on use a temporary password vs permanent as they did not disclose the change from temp password "breaks" the connection of the Eero wifi extender and even not taking out cardboard in the oven and masking tape which I almost missed on usage. All these issues could have been avoided if the punch list did a thorough run through on function. That was all un-necessary stress, money and time expended particularly myself as the new home owner . Shea builds a spectacular home in presentation, design and construction. Well thought on details and what you offer home ownership. This one fell short on delivery as I am still right now watching out for what may come. I love my home though. ... More

Overall experience with the staff was great! Support after close of escrow has been great as well. Wouldn't hesitate to recommend buying from Shea Homes.

we were told all the extras were included in the price because of the home was already built. Come to find out nothing was included.. Everything wasn’t add-on. Very frustrated that they showed up with a TV mount saying it was no charge/free. It was part of the house. We didn’t even want or use the TV mount and later looked at our paperwork seeing they charged us $450 for a TV mount we didn’t even want or use. They would not credit me nor would they throw something in that value like a lousy outlet that should’ve been there to begin with. frustrating to say the least

From start to finish, working with the Shea Homes team exceeded expectations. Friendly and professional, knowledgeable and efficient, thorough and accommodating...this made the experience pleasant and stress-free. We're so happy with our new home and the excellent workmanship shows through and through.

We love our new Shea home. The house was completed on the date promised. During the construction, we were notified of each major step as well as pictures of each stage of building. Issues that came up during the walk through were addressed immediately. Great communication and great people to work with. We could not be happier.

Ensure to take your time during the walk-thru process prior closing to your house. We had a major option that was missing after closing, We could’ve not close if only I caught it during the walk-thru. Other than that we keep finding faulty items all over the house. The warranty reps been taking care some of them so far. To compare it to the other new construction home I bought 18 years ago, this has so many issues.

ask to see appliances , toilets and question every thing.

There is a lot of below-quality workmanship we found out. Most electrical power outlets were installed unsymmetrically. The kitchen cabinets have a lot of dings. One of our windows is uneven measurements. That's what we observed within the first few weeks of moving in

The quality of Shea homes is amazing. Feel like I had to always reach out for communication. Follow up on services requests are slow and because my concerns were minor, I felt like I was often dismissed. When we purchased our home I requested a specific lot but was told they couldn’t go out of order and I had to choose from the lots they stated. After we signed our contract, market changed and low and behold they are not going in order and the lot I requested was built immediately.

This is the third home we purchased from Shea. I really like their team in all departments, exceptional service overall. Quality of the homes are excellent overall. My family love Shea Homes.

People at Shea are great but have had several small issues after purchasing home. Response to resolve have been great.

Excellent experience for a first time home buyer.

The shea family has been very welcoming. They were supportive and helpful throughout our hone buying process. Brian was such a pleasure to work with. Tracy is wonderful! We love our home. Thanks shea!

Maybe I had higher hopes, but the quality of the workmanship and materials wasn't quite what I had expected. Stains on the carpet, misaligned/unaligned wall openings, and a broken appliance that was supposed to be fixed over a month ago. I still trust that all my issues will be resolved since the customer service rep is very responsive. But the wait is way more than I had expected from a builder like Shea.

Good experience and great people to work with.

Great experience as first time homeowners

Need better planning Quality of appliances is bad It’s been 3 months still waiting for microwave.- the one we got is not good and bad quality Fridge is bad - bad quality