Shea Homes Reviews in Orange County, CA

floor plan is so good

Great floor plans. Great pre and post sales. Building felt rushed. Could’ve used more quality contractors with less mistakes.

It took too long to receive the unit, if shea home had told us estimated waiting period we would’ve made better decision

Beautiful exterior design and plan layout suitable for work from home & family life style.

Make sure customers don’t order the washer and dryer set. It’s a joke doesn’t work wrong product

There are many minor problems with the quality of the house, and the after-sales maintenance service is very slow,

Made it easy to buy took a bit long to built but its ok

The home itself is gorgeous with many upgrades in the standard package. Very spacious with huge kitchens . But the sales and communication staff lack any effort or desire for their jobs. They are unhelpful and do not inform you of community events.

Prompt communication. Responsive to issues. Knowledgeable.

First time became Shea homeowner. Super impressive with Shea sale’s team, whatever questions I had, the team always responded in a timely manner, surprisingly often received answers immediately even after their working hours. I had purchased multiple new construction homes with different builders, including renowned one. However, I rated Shea the best, from sale’s team, construction quality, etc. Definitely Shea gained my trust. I have already spread my words about Shea to my friends. It truly deserves super five stars in my mind!

Terrible experience !! Three months later and still NO OVEN!!

My home had multiple leaks from 3 different rooms for more than 5times , shea home came and check and said everything is fine , we just did it on purpose to make it happen, that’s ridiculous! And they say they can’t help and want me to call my own insurance . Now I am searching for legal help .Don’t buy shea home !

This is in lot 39. We have experienced lots of trouble in the home. The customer rep is great, but home builder quality is very very bad. we will pursue law suite to get some coverage for the price paid

The entire team from top to bottom has done a great job at making this experience one to remember in a positive way. Very thorough and professional staff that doesn't hesitate to communicate well with you about any issue.

Jacqui and Mae were great, easy to work with, and informative every step of the way. This is our second time buying a Shea home. We hope there aren't too many physical issues with the home like we had last time, and that if any, they'll be taken care of within the warranty timeframe.

Some details appear after we moved, but I was impressed with the responses that I received from the Shae Homes team

Shea has done a great job from sales, construction, to delivery. We have a fairly good experience during this complex course of new home purchasing, and we would like to thank Shea for the efforts spent to make this new home delivery on time and with high quality.

Overall I felt Shea did a good job

This was truly a fun experience getting to know the builders and designers of Shea Homes. Everyone was so friendly and quick to respond to a concern.

Had good working relationship with sales team, construction crew and post-completion complaaints team. Would have liked to see Shea offer more options at reasonable price, like interior cabinet, garage flooring, etc.

Good experience during the whole process. But I would make sure to get third party inspector for thorough inspection.

I have been living in the Cay since March. During this period of time, I have scheduled for three major repairs: the laundry room leaking, kitchen hood no ventilation, the AC unit leaking. All three problems were caused by workmanship not material itself. The worst experience is noise level from construction. Shea Home could have done better if considering strategically new phase construction impact to customers who are living in the closed phases. Workers started work at 7 am with loud machinery noise and unbearable dust. Very disturbing!

Sales team unprofessional and unknowledgeable. Build material feels cheap for an expensive house.

Matthew and Ricky are very responsive and understanding of the issues and have fixed things efficiently. Salvador seeks an excuse first to try and avoid fixing things, but fortunately, Matt and Ricky's judgement prevailed and things are being fixed to the way we prefer. Heat-pump driven multiple mini-split HVAC zoned system is still giving us issues. I believe that Ricky and Matt are dealing with several systems and haven't been able to devote much attention to ours.

No flexibility. Many mistakes in the process