Shea Homes Reviews in Orange County, CA

I am impressed with the quality of the work and the responsiveness to questions during the building process by all Shea team members. Since Closing, the responsiveness by customer service to issues and/or questions has been impressive.

Very helpful in most areas

Most brand-new houses have a number of issues, which is understandable. But thanks to excellent Shea Homes customer service, we have most issues addressed in a timely manner. Shea representative, Antonio, has been prompt and courteous. Overall home buying experience has been great. Many thanks!

We are happy with our purchase.

Excellent home buying experience but when it comes to after sales service we are very disappointed

Be prepared to do a fair amount of tile, color, flooring shopping and design ideas on your own before meeting in the design center as the time is limited and the choices even more limited.

I know its hot market and you are trying to build fast. But the decrease in quality is showing. I have a family member who bough with shea a few years ago and the quality difference is night and day. The workmanship has dropped. Change your subs or have a talk with them.

The sales team had been very helpful every step of the way. Constant communication and always had the answers or knew where to get them quickly!

Hanna and Wendy are enthusiastic, responsible and good at communication，It makes me happy throughout the process.

customer service is good, as I move here, if I have any issue, customer service response quickly and do it fast

The builder did everything they said they were going to do and were a pleasure to work with throughout the project.

Service has been great from sales to service!!! Really appreciate all the attention!

It was very good and fair. They treated us kindly and gave us great service.

When buying a Shea home you get the most bang for your buck. Shea design center pricing is better than any other home builder out there with premium products.

Shea kept us very informed of all deadlines and set expectations for us as buyers. All records were documented and organized for us so there was no confusion as to what was agreed to and promised.

We felt comfortably and easily to relax. Thank you!

First class builder that handles problems in the most professional and expeditious manner.

quality of workmanship was very bad!

New home met our expectations. A few minor issues; however, response to service requests have been slow or ignored altogether. Leaves a sour note on an otherwise good experience.

Good build quality, but not great. Sales process was simple and streamlined. Overall a good experience except for HOA CC&Rs - overkill for 70 home tract.

My family very enjoyed! Thanks

Overall a reasonable experience. While a large company centered on process, people make or break their experience. We did run into some bad apples, but that was made up to some degree by others. We are still awaiting for the customer service to meet our expectations.

All the employees we’ve interacted with especially Linda at Shea provides exceptional service. Home technology was a plus! We are please with our Shea home.

many things that were not complete at move in, had to deal with workers coming to fix things for the past 4 months