Shea Homes Reviews in Riverside San Bernardino, CA

good experience buying the house

It is an happy buying progress！

The sales team are phenomenal !!!

I got all required help from the selling team as well as maintenance people.. Overall it was very nice experience.

Very happy with their quality of work and efficient crew. This is a quality organization with top notch customer service.

Everything are awesome, my wife and me are very satisfied with the interior design style. I like the new equipment such as the inductive faucet switch, delay light off switch, automatic control of garages with cameras, etc,. Thank you for your professional working. One thing may need improvement The water in the swimming pool is a bit dirty, there are often flies or bugs dead body floating on the water. It would be better if you could clean up in time. Thank you so much.

Antonio has been phenomenal

The responsible service and high quality of home materials

The sales team was extremely knowledgeable and helpful, it was a delight to work with them. (Jim, Jackie & Mei) They went beyond to answer any of my questions and/or concerns. I've been a homeowner for most of my adult life, and this was my first 'new build'. I love my new home! The quality, the design...everything!

The home is great, however little things are not been completed right, I think that really brings Shea home over all experience with some dissatisfaction. The escrow was lack of communication( someone on vacation) no one followed up. The front door lock not working when we supposed to ( get the key) the solar was a nightmare. And the location actually does not have a statable internet, I think as a large community, shea home should connect with city and other services provider better that will help with over experience:

Shea Homes did a great job with the sales process, most but not all of their employees were great and accommodating. This being a starter home I was not expecting everything to be amazing but it was not bad. There are definitely some areas where they could have done better such as having gutters over the rear patio door to keep rain from splashing into the home if your door was open. Better quality control for, paint,(there are paint drops on the floor, towel bars, island etc), cabinet install (drawers do not slide well, and the blemishes and wrong install inside the boxes were just covered with stickers), the sound transmission across floors and bedrooms is disappointing (can hear someone showering upstairs and water draining in the kitchen from downstairs). Lastly the community planning for the driveways and alleyways is not the best, it is difficult to park into your own garage if you have a car parked on the driveway and your neighbor has one on theirs (no backing space or wide enough turn radius) Other than these items the house layout is great and the features provided are an upgrade ... More

All through the buying process, everything was a smooth transition. There are few issues after moving to the home related to USPS address issue and HOA. Both of them are pathetic and builder is not able to help us.

The post sale representative doesn't do his best job to inspect and verify if the issues have resolved. The manner is subpar and I don't feel respected as a shea home owner.