Shea Homes Reviews in Riverside San Bernardino, CA

Was kept informed of progress and issues were address quickly and fixed in a timely manner

The builder includes the best and most up to date methods in home building in the base price of your home. Shea homes are a delight.

Move in and walk through was great. Had our one month service and everything has been corrected. Service is great and so is Casey. Love our home and the community

The quality of the experience was noteworthy. All of the staff was very personable and each staff member seemed to personally care about the buyer and their needs. The quality of the home seems very good and the attention to detail is excellent.

They work with you ,,so you can get the home for you. Everyone is vary nice

An excellent homes buying experience

Excellent experience before, during and after purchase. Very satisfied!

Everything went so smoothly.....from selecting the lot to completion of the home and loan! I love it here!

Entire process from the entire buying process to final orientation has been first class. Subsequent to move in the after sale team has been there for us to resolve minor issues. Very pleased

Their attention to details in and out of the house.

Beautiful and Clean home was delivered on promised day!

Would recommend to anyone looking for a new home

I have a great experience with the follow up our Rep Ryan has been very responsive.

The builder was professional and trustworthy.

The Shea team, from their sales staff to their construction crews and quality control people, following the move-in have provided us a good experience. In the middle of our purchase, the pandemic hit, and there were some delays; however, we were pleased with how hard the Shea group worked to meet their deadlines and give us their professional treatment every step of the way from construction to the move-in.

They delivered on time even during COVID-19. Everything was as I had expected as far as the upgrades, the quality of the workmanship, and the customer services.

A wonderful first exposure to Shea customer service

The sales team was extremely knowledgeable and helpful, it was a delight to work with them. (Jim, Jackie & Mei) They went beyond to answer any of my questions and/or concerns. I've been a homeowner for most of my adult life, and this was my first 'new build'. I love my new home! The quality, the design...everything!

The home is great, however little things are not been completed right, I think that really brings Shea home over all experience with some dissatisfaction. The escrow was lack of communication( someone on vacation) no one followed up. The front door lock not working when we supposed to ( get the key) the solar was a nightmare. And the location actually does not have a statable internet, I think as a large community, shea home should connect with city and other services provider better that will help with over experience:

Shea Homes did a great job with the sales process, most but not all of their employees were great and accommodating. This being a starter home I was not expecting everything to be amazing but it was not bad. There are definitely some areas where they could have done better such as having gutters over the rear patio door to keep rain from splashing into the home if your door was open. Better quality control for, paint,(there are paint drops on the floor, towel bars, island etc), cabinet install (drawers do not slide well, and the blemishes and wrong install inside the boxes were just covered with stickers), the sound transmission across floors and bedrooms is disappointing (can hear someone showering upstairs and water draining in the kitchen from downstairs). Lastly the community planning for the driveways and alleyways is not the best, it is difficult to park into your own garage if you have a car parked on the driveway and your neighbor has one on theirs (no backing space or wide enough turn radius) Other than these items the house layout is great and the features provided are an upgrade ... More

Had plans for the build before I left in April and came back to a finished home with only a few problems. Very nice the way Shay explained everything on your walk-through and before closing. It’s definitely the easiest house I have ever built.

Its been a great experience. Having the walk thru was great and everything was thoroughly explained.

The responsiveness from the team that we dealt with Lisa/Debbie/Armando/Mark has been excellent. Shea has a very well thought out sales and construction process and it’s by far the best we have experienced. We are now in the warranty process and dealing with Mark on getting a few minor items addressed. Hope that process goes as well as our experience so far with the sales process

Purchase experience was great with wonderful sales staff. Final inspection revealed the tiniest items needing adjustments and they were fixed immediately. Turn-over at possession was a great experience and all our needs had been anticipated. Orientation on the home’s many features was thorough. After-sale care has been proactive and very responsive and we have received several phone calls to ask how things are and if we need anything. We are very pleased with our home and love the community.

This is my second home I’ve bought from Shea. Overall good experience each time. I trust that all my minor issues will be resolved in a timely and professional manner.