Shea Homes Reviews in Salinas, CA

My experience with Shea was very good from start to finish of home. Communication was great and no issues with Shea's responsiveness. Was given the name of a job site foreman who kept me posted along the way of construction, which included several walk throughs of the home before it was completed. I highly recommend Shea as a home builder.

very responsive and professional pre purchase experience. a little disappointing with issues once in the home.

The communication throughout the process was amazing..Everyone I dealt with was very helpful and you could tell they really cared about making sure our questions needs were meet.

The Shea reps at the Enclave sales center were professional and helpful (Tamara and TJ). The experience at the Livermore design center was outstanding. Kristin was knowledgeable, professional and patient. The construction manager for my home, Dave, was courteous, professional and very accommodating. The Shea rep who did the walk through, Octavio, was outstanding and very responsive to my questions and concerns. I appreciate his help in everything he did, including the 30 day walk through. My primary complaint is that Shea homes is not very flexible in the options for their homes (for example, the use of hardwood on the stairs is not allowed), or making simple custom modifications (for example, widening a bedroom doorway for wheelchair access). ... More

Two of the big benefits of this home is that it is a smart home with every appliance connected and controlled via the internet and gas solar electricity with an EV plug for charging. It is easy to open the front door remotely, turn on lights, view security cameras, cycle the water heater for instant hot water, turn on the heat upstairs and downstairs and gave packages delivered from Amazon right into the garage via automated garage door access.

It would better to each house in the area to have a unique house number even the homes are on different streets. There are several homes with the same house numbers. This causes mis-deliveries of packages

We`ve been very pleased with Shea

We are very satisfied with Shea Home through wonderful customer services

It has been a great experience purchasing my Shea home. Everyone we've met from the sales office to the service team is very professional and helpful, except for Michele in the Design office (I believe she is a VP of some sort), who told me to rethink if this is the right home for me when I requested some minor design changes during the design phase.

Shea was very responsive at every step of the way. We are very happy with our home. In full transparency, there were a few workmanship issues with the house (expected for houses being built at this scale), but Shea's customer service and warranty quickly addressed any issues and continue to follow up proactively.

Landscaping in front yard not great

Did not enjoy the design center. The attitude of the designer made me think twice about any extras. Hence, I did the minimum. My son and I walked out shaking our heads.

From the initial visit at Dunes the sales office did a great job reviewing the lots and the purchase process. Our experience with Shea mortgage was very disappointing, the agent had no clues to look into our credit and assets . I would not recommend working with the mortgage company. Once we got our loan approval from another agent, the home buying became fun, the design center agent was very helpful to select options , the walk through was absolutely incredible, very thorough, and educational .

My experience with the builder could have been better. The house is okay... Because of when I purchased the home, I was not able to choose any options/ upgrades. Therefore, there are many materials use in the house I do not like. I will now have to spend a lot of money upgrading my house....

We came across the Dunes several times and it was a decision between The Dunes and Sea Haven. Between The Dunes and Sea Haven, Sea Haven offered more details in their constructions and the price was comparatively the same. We finally decided on The Dunes due to several things: 1) Closeness to the ocean, 2) Lower HOA cost, 3) What you see is what you get (on the model homes as we were told) so we did not have to worry to much on the final cost of the house, 4) We were given the impression that we could customize our house as it was being built (not true!!!). Unfortunately the only thing that was true was the closeness to the ocean. The HOA turned out to be more expensive, no customization was allowed (looks like we missed the part of AS-IS). We could not even get an extra outlet installed during framing (completely doable). We were even willing to pay for it, but no. Overall, I would greatly reconsider if I had to redo it again. ... More

We were the first house to be delivered in a new phase and very openly felt like Shea delivered us the home too early. There were many issues with the house that we are still working on fixing over a month later. We don't even have a mailbox yet and have to pick up our mail from the post office! The home was not setup with usps so we could not get internet service until after we moved in. The OneTouch experience to setup all our home was difficult to coordinate and we still don't have everything setup. Overall we have not been pleased with the experience we sold vs. what Shea delivered.

Responsiveness is totally Zero Warranty guy does not want to fix problems After paying very very large amount for house , the finishing product ( the house ) is totally Disgrace , The warranty guy has either been fired Or not interested in fixing the warranty work It almost 2 months no body Responding from Shea Homes 831 920 8496

Two months and still no response as to when repairs are scheduled to be made

Quality of workmanship is pathetic. Follow-up has been even worse. We've had our 1-month walk through 2 months ago and 90% of the items on the list are still not addressed. Here are some of the things that they missed the mark: damaged cabinets, uneven handles, damaged countertops, sharp objects protruding under flooring, uneven walls, slanted walls, damaged window, exterior wood voids, irrigation system that bangs pipes/walls, no pressure reduction valve, the list goes on.....

Simple items that require attention since 02/01/23 have not been attended to. Typical approach after a sale is finalized. Would not have bought would I have known. I have discouraged partners interested in the community.