Shea Homes Reviews in San Diego, CA

Overall, a good buying experience with Shea Homes. I was told of a framed walk-thru, but never happened. Timelines were non-existed or vague. Construction workers and other workers were helpful and very knowledgeable. Location and pricing were excellent. Buying process were a bit chaotic with VIP's being involved in the buying process.

Shea has been great overall. Communication, value, and quality. The only problem that we’ve had was length of construction, but I would trade length for quality any day.

They forced me to close the escrow with a combo walk without even frig and with a lots of issues.For ex. I was forced to have upgraded washer/ dryer. During the combo walk, it shows them don't fit the space. As if today, Shea still hasn't fix the problem. This is just one of the examples.

Excellent experience! Would buy a new home from Shea again

The home buying experience was amazing from the start. I liked the continued communication throughout the whole process. Shea Homes is very professional and courteous and makes you feel like family.

Overall the process was smooth and easy. Communication was good and expectations were realistic. I believe that for the price we paid, we have a wonderful home. There is no buyers remorse coming from our family!

The process was a bit confusing and some areas were rushed but overall we are happy to be in our new home. The warranty period has been good, having fixed the issues pretty quickly. Having the neighborhood gatherings sponsored by Shea was a nice touch to bring us all together and foster a community, not just people who live next to each other.

I would never a home again from this builder. The quality of home is substandard and they lied and overcharged. This builder is totally untrustwrothy. The sales agent, Cathy was extremely rude and impolite throughout the process. They have used cheap labor and materials throughout. Community feels like cheap throughout. I wish I could give 0 stars.

Overall, very happy with the home buying experience with Shea. Josephine was amazing, extremely helpful and responsive throughout the whole process. The rest of the team, from the construction to the design team were very knowledgeable and helpful. Gavin has also been very responsive and timely with all of the warranty follow ups.

I had a really bad experience with Shea. I was given the wrong information since the beginning, and just went downhill from there. I simply could not trust them. On top of a bad experience, they also had some horrible design choices for this community. It was not on their website, and again try to blame it on the buyer. They tried to sweep any wrongdoing under the rug. I could tell, but they would tell me something different, and this happened at almost every level I dealt with. I did have an amazing experience with the Jr. Rep., who I thought was the only one I could believe.

Everything went well, the people were nice. A little bit delayed on delivery date however it’s because of the pandemic causing delay in materials and construction.

Definitely worth the wait! We will for sure recommend Shea Homes in the future. From the buying process to the closing process, everyone involved was awesome!

Shea builds amazing quality homes and they stand behind their product.

I believe June 2021 was whEn we succeeded in obtaining the rights to Lot 8. Anticipating completion and move-in by year’s end, we sold our old home September 29, asking the Buyer to rent-back to us for up to 3 months. Then we got hit with “infrastructure snags” and move-in was delayed til May 2022. My monthly rent on the old home was $4,000/mo X 8 mos. That’s going to sting for some time to come.

It was nice to be regularly updated on the build of the home via email and to be offered to view the home in multiple stages. However, at the same time if there are any questions or issues that arise there would be times that getting feedback would take some time. You can tell there is not enough ancillary support compared to the amount of homebuyers, so that individualized customer care can be properly given.

Customer service has not paid attention to detailed request. Disorganized. Perhaps volume of repairs & poor craftsman gas made job more difficult to keep up with it’s understandable nothing would be perfect but I’ve had to repeat my request multiple times to clarify previous concerns. Most alarming leaky sink.

Excellent experience through the entire purchase experience.

So excited to be a part of Marquee! Shea team was great!

Sub par customer care and lack of empathy.

Great end to end experience.

They used a lot of extra material for the model home that I bought which I really did not like there was not any option to change any of it. Which I thought was not fair if I am paying $80000 Above the actual price due to upgrades I should have been able to make some changes They way I like it not to pay that much extra because someone else decided for me. The garage opening is super small. I wish they could make some changes to that every in and out of the garage is a challenge. And finally the loan department is not customer friendly at all. Thank you for asking about my opinion I sure hope that you could really help me with the issues. Thank you ... More

I have never experienced such complete care and responsiveness as I have with SheaHomes. Every Shea employee demonstrated commitment to excellence and I am both impressed and satisfied.

The sales staff were great. Transition team were terrific. Site is well designed and home is great.

The homes are built with quality. The sales staff were great. The follow up care is outstanding.

All Shea Homes reps I was in contact with throughout the process were awesome and nothing short of helpful. Josephine was excellent during the purchase. Javier and Angel were great during the 1 month check. We love our new home!!!