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Shea Homes Reviews in San Luis Obispo, CA

What San Luis Obispo Homeowners Have to Say About Shea Homes.

Read all 36 verified reviews from homeowners that built a new home with Shea Homes in the San Luis Obispo area. San Luis Obispo homeowners have rated Shea Homes an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Shea Homes

has 4.4 out of 5 stars in San Luis Obispo Area

36 Reviews in San Luis Obispo Area

Ratings by Category

Overall 4.4

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.2

Shea Homes in San Luis Obispo Area

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Customer Reviews

Customer Focus

  • Jeffrey B.
  • Verified HomeBuyer
  • October 26, 2021
  • Nipomo, CA

Floor plan is exceptional and construction was on time

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Solid woodmanship

  • Charles L.
  • Verified HomeBuyer
  • September 05, 2021
  • Nipomo, CA

Nicely laid out home plan. We were kept informed of progress along the way. Consistently good workmanship and materials, with minor issues found during and after our close process. All issues were taken care of in a timely manner.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Bad sales department

  • Patrick B.
  • Verified HomeBuyer
  • July 20, 2021
  • Nipomo, CA

Do not trust the sales department

Shea Homes responded:
Hi Patrick. Our sales manager Drew will continue to be in contact with you regarding your new home purchase. Thank you. trilogy

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 3

Shea Homes - Trilogy - Overall very satisfied in the experience

  • Francesco P.
  • Verified HomeBuyer
  • July 13, 2021
  • Nipomo, CA

Overall very satisfied in the experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Shea Homes - Trilogy - Great Neighborhood!

  • Anonymous
  • Verified HomeBuyer
  • May 12, 2021
  • Nipomo, CA

Great Neighborhood! Wonderful amenities to enjoy.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Response was fast

  • Jorge S.
  • Verified HomeBuyer
  • April 27, 2021
  • Nipomo, CA

Beautiful home, well built, great neighbors

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - Trilogy - We moved from our previous home in Trilogy to our current house

  • Mark V.
  • Verified HomeBuyer
  • April 03, 2021
  • Nipomo, CA

We moved from our previous home in Trilogy to our current house which has more defects and lesser quality materials. There are plenty of signs that speed of building was preferred over attention to detail. We paid more money (> $1M) and ended up with less quality.

Shea Homes responded:
Hi Mark. Our Operations Manager Korey will be reaching out to you to review your concerns with your new home. Thank you for sharing your feedback with us. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Shea Homes - Trilogy - This was my first experience buying a new house from a builder,

  • Gennady P.
  • Verified HomeBuyer
  • March 16, 2021
  • Nipomo, CA

This was my first experience buying a new house from a builder, and they exceeded my expectations.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - Trilogy - The homes are built with a group of helpful people.

  • Thomas C.
  • Verified HomeBuyer
  • March 02, 2021
  • Nipomo, CA

The homes are built with a group of helpful people.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Shea stands behind their product. Responsive to problems. Our Shea rep, Jonathan, has been fantastic

  • Anonymous
  • Verified HomeBuyer
  • November 05, 2020
  • Nipomo, CA

Shea is a quality builder. Subcontractors are "iffy". Had some major plumbing issues that were resolved. Contractors leaving garbage strewn outside construction sites that happen to be in the middle of our neighborhood. HOA dues to cover all amenities but majority of amenities are closed. ADJUSTMENT TO DUES SHOULD HAVE BEEN OFFERED

Total Score 4


Quality 2

Trustworthiness 5

Responsiveness 5

I bought a former model. No responsiveness from Froy.

  • Ann H.
  • Verified HomeBuyer
  • October 07, 2020
  • Nipomo, CA

We are the leftovers. Not a priority. On our own.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 2